Pros (+) No dicen los horarios de desayuno , y te quitan la comida si el restaurante cierra , no importa si estas adentro
Cons (-) Los gerentes deben dar el ejemplo , para que el servicio mejore.
4 stars
Viva Wyndham Azteca
Paseo Avenida Xaman Ha Manzana 8, Lote 1, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 877 4100Photos of Viva Wyndham Azteca
Overview
Viva Wyndham Azteca in Playa del Carmen is a large resort with 335 rooms for guests. It is a family-friendly property that offers cribs for the rooms free of charge when they are needed and requested. The resort has a convenient location not far from the beach and other areas visitors might want to explore. Languages that are spoken at the property include English, German, French, Italian, and Spanish.
Guests will find high-quality rooms at this resort that are filled with amenities such as free WiFi, air conditioning, a minibar, blackout drapes, free bottled water, phone, and daily housekeeping. Connecting rooms are available but they are subject to availability.
When staying at the hotel, guests are offered a complimentary buffet breakfast from the hours of 6:30 AM to 10 AM each morning. The hotel and resort offer many other features, such as on-site snorkeling, complimentary bicycles, tennis lessons, Pilates classes, beach yoga, a playground, free parking, a 24-hour front desk, a business center, conference space, a full-service spa, and much more.
Guests who stay in the beachfront property will find that they are not only close to the sand and water, but also right next door to a golf course. Visitors can also check out some of the nearby parks and reserves where they can walk and explore. Some of the dining options nearby include Evass Restaurant, Blue Parrot Restaurant, and La Vagabunda Centro.
Latest deals for Viva Wyndham Azteca
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Viva Wyndham Azteca
- Water sport facilities (on site)
- Snorkeling
- Beachfront
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Tennis
Things to do
- Gift shop
- Fishing
- Board games/puzzles
- Golf
- Cycling
- Darts
- Scuba diving
- Archery
- Diving
- Snorkeling
- Bingo
- Evening entertainment
- Beauty salon
- Horse riding
- Karaoke
- Table tennis
- Water sport facilities (on site)
- Windsurfing
- Night club
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Car rental
- Concierge service
- Safety deposit box
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- 24hr front desk
Pool and spa
- Spa and wellness center
- Massage
- Pool bar
- Spa
- Hot tub
- Outdoor pool
- Sauna
- Pool with a view
Family friendly
- Babysitting or child care
- Child pool
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Complimentary breakfast
- Playground
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Dining
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
Accessibility and suitability
- Non-smoking rooms available
- Increased accessibility
- Designated smoking area
Bathroom
- Hairdryer
- Toilet
- Private bathroom
Outdoor
- Terrace/Patio
- Beach towels
- Garden
General
- Beachfront
- Telephone
- Storage available
Fitness
- Aerobics
- Fitness center
- Tennis
Parking and transportation
- Free parking
- Private parking
Media and entertainment
- Cable or satellite TV
- TV
Health and safety
- Daily housekeeping
- Safe
Workspace
- Desk
Reviews of Viva Wyndham Azteca
8.1
Very good
805 verified ratings
Wonderful
397
Very good
186
Good
88
Okay
55
Fair
30
Mediocre
25
Poor
24
Summary of reviews
Pros (+)
Cons (-)
Reviews(3)
Q&A(5)
Tips(10)
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Score by provider
8.2 out of 10
1 review
9.1 out of 10
1 review
All reviews
Pros (+) Great sand beach Lots of beach chair Cleaning staff work diligently to keep the hotel clean Mediterranean Restaurant at sister hotel Wyndham Maya was great.
Cons (-) Only one shallow, kiddie pool Trying to get specialty dinner reservation was like pooling the teeth. Surprise checkout charge of environment fee and guest room safe usage Can't resolve any issues with front desk. They don't reason with you and just dictate. Manager not available even at 4PM on weekdays.
Pros (+) The beach!!
Cons (-) The staff, the service, the restaurants... Horrible!!! Everything is No with them. It doesn't worth it! A lot of money for only having a bed cause everything else sucks!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options available at the hotel?
The hotel offers a complimentary buffet breakfast from 6:30 AM to 10 AM each morning. Additionally, there are special diet menus available upon request, a restaurant, bar/lounge, and snack bar for guests to enjoy.
Are there any nearby attractions or activities for guests to explore?
Yes, guests can explore nearby attractions such as Playacar Golf Club, Aviario Xaman Ha, Yucatek Divers, and the famous Quinta Avenida, all within a short distance from the hotel.
What are the main amenities offered at the hotel?
The hotel offers a wide range of amenities including on-site snorkeling, complimentary bicycles, tennis lessons, Pilates classes, beach yoga, a playground, free parking, a full-service spa, and a 24-hour front desk, among others.
How is the quality of the beds at the hotel?
While some guests found the beds uncomfortable, others mentioned that the staff was understanding and helpful in addressing room-related issues. The hotel also offers cribs for rooms free of charge when needed and requested.
What can guests expect from the hotel's customer service?
Guests can expect friendly and accommodating staff, with some mentioning the staff as extremely warm and welcoming. However, a few guests expressed concerns about the food and beverages, and the pushiness of some staff regarding tours and experiences.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the beach or pool comes highly recommended.
Explore Nearby Parks and Reserves
Take advantage of the hotel's proximity to parks and reserves for leisurely walks and exploration. Guests found this to be a relaxing and enjoyable activity.
Consider Room Upgrade for Comfort
Some guests reported issues with the standard rooms, such as musty smells and dampness. Consider upgrading to a higher room category for a more comfortable stay.
Dine at Nearby Restaurants
While the hotel offers dining options, guests recommended trying nearby restaurants like Evass Restaurant, Blue Parrot Restaurant, and La Vagabunda Centro for a change of cuisine and atmosphere.
Be Mindful of Pushy Sales Tactics
Some guests felt overwhelmed by the persistent sales pitches for tours and experiences. It's advisable to organize activities in advance and book directly online to avoid feeling pressured.
Enjoy Beach and Pool Amenities
The beach and pool areas were highlighted as beautiful and well-maintained. Guests appreciated the abundance of chairs and shade at the beach, making it a relaxing spot to unwind.
Check for Allergen/Intolerance-Friendly Options
Guests with dietary restrictions noted that the food options were limited in terms of dairy-free and gluten-free choices. Consider contacting the hotel in advance for special dietary arrangements.
Take Advantage of Complimentary Activities
The hotel offers a range of complimentary activities such as snorkeling, Pilates classes, and beach yoga. Guests found these offerings to be a great way to stay active and entertained during their stay.
Plan for Off-Peak Seasons
Consider visiting during the low season in April for potentially fewer crowds and more affordable rates. This could enhance the overall experience and provide a more tranquil atmosphere.
Address Room Issues Promptly
If encountering any room-related issues, such as uncomfortable beds or air conditioning problems, promptly notify the staff for resolution. Some guests reported positive experiences with staff addressing their concerns effectively.
Location
Paseo Avenida Xaman Ha Manzana 8, Lote 1, 77710 Playa del Carmen, Quintana Roo
What's nearby
- Playacar Golf Club163 yd
- The Reef Marina377 yd
- Underwater Technical World0.4 mi
- Aviario Xaman Ha0.7 mi
- Terminal Marítima de Playa del Carmen1 mi
- Albertos SCUBA1.2 mi
- Parque 28 de julio1.4 mi
- La Fe1.9 mi
- Beyond Diving2 mi
- Mexico Blue Dream2 mi
- Mamita's Beach Club2 mi
- O2 Mexico2.2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Viva Wyndham Azteca
Low season | August |
|---|---|
High season | April |
Average price (weeknight) | $348 |
Average price (weekend night) | $248 |
When to book a room at Viva Wyndham Azteca
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in Playa del CarmenGood to know
Value for money | 8.1 |
|---|---|
Distance to city center | 1.2 mi |
Nearest Airport | Cozumel |
Distance to airport | 12.0 mi |
Everything you need to know for your stay in Playa del Carmen
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