*All public areas non-smoking* Plymouth's most individual hotel and the ideal base for exploring Devon, Cornwall and The Eden Project. One AA rosette for fine food served in our elegant restaurant. All bedrooms individually designed. Closest hotel to cross channel Ferryport. Enjoy your stay.
Excellent room, very spacious and immaculate.
On arrival the very young girl seemed very inexperienced and there was no real welcome at all. The first impression really counts and this was sadly lacking. The next day another foreign receptionist met guests queries with a high pitched "yes?" Instead of a "can I help you". The barman also looked grumpy, we felt this hotel had everything going for it apart from the staff, although those in the restaurant were friendlier.
Very poor quality standard of room and staff at restaurant had a very poor understanding of the dinner menu and wines. Staff also appeared a bit hectic during dinner service, yet only a few customers to serve.
refurb rooms were very modern and clean
The breakfast and the room
Not many staff on on the Saturday afternoon to serve bar meals and also tables in bar lounge quite low to eat from.
Location was excellent as we had tickets for a gig at the Plymouth Pavilions, which is literally across the road from the hotel.
We had junior suite, which was fine. Hotel cracking example of Victorian design, but smelt a little dusty! Also, the first lady (dark hair) was not very welcoming, which was a pity as the rest of the staff were great.
close to shops, the hoe, theatre.
restaurant dinner prices far to expensive
Overall a very good hotel
The traditional decor and friendly staff made the stay enjoyble. Breakfast was plentiful and served in a lovely dining room. Our room was on the 5th floor and we had great views across Plymouth through a beautiful flower shaped window.Everywhere was very clean and the staff went out of their way to help.
location and thoroughly good service
a complaint about the absence of a chest of drawers in the room 416 was immediately rectified.