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A lovely hotel and the view was amazing, Would stay again. Did not like the fluffy toys placed in the trees.
Helpful and friendly staff who went out of their way to assist at all times
Friendly, attentive & efficient staff. Hotel in great setting. Superb room (loved the eclectic art & decor). Quality of food with excellent service.Good wine list. Paucity of portions at dinner having regard to cost.
Excellent rooms, very clean, public rooms very good nice art on walls, most of staff friendly None really
what a beautiful hotel and what a beautiful view .perfection. everything was lovely
Outside Looe so no late-night noise. Good breakfast. Plenty of car parking. Very hard mattress and pillows, no comfortable chairs in room and no lounge for residents. Costs extra for basic "housekeeping" in the room.
The room was spacious and private
Very friendly staff and superb service - especially the food
Friendly, relaxed atmosphere.
We had a nice quiet room lovely furnishings and helpful staff
View from bedroom Housekeeping charge £5.00 per day which we were not made aware of at time of booking. also check in not available until after 5 pm
pleasant staff good restaurant/food room was too light at dawn as door to outside had no curtain. a compressor ran from approx 7am causing a dull drone in room during the day, not at night.
Friendliness of staff Quality of food Size of accommodation
it was close to all the places that we wanted to go, it was quiet every thing was ok
everything from staff to management. everyone very friendly our kind of people . not applicable
Excellent Food and service staff, wonderful views. Parking, Only that we were not able to have a space,but unloading and loading was fine.
Dinner menu expensive and not to our taste
good attention to detail, nice staff, good food. Very good value.
the sea view the price
The rooms were of good size and the views over the river/harbour were spectacular. It was also in avery quiet location.
did not appreciate the request to leave a gratuity when paying final bill as a result left nothing
good location,friendly and helpful staff,excellant room
Good food, comfortable bedroom and comfortable lounge Lack of car parking spaces and the Dartmoor Bitter running out on Sunday evening.
the view noise from rooms above and parking problems
We felt really comfortable with everything about the hotel, staff were friendly and courteous, the veiws from our very comfortable room were beautiful and all the food we had was well prepared and delicious. We found nothing to dislike.
we loved it and would come again no
It is a beautiful hotel in a lovely location. The standard of decor and the thought given to equipping the rooms is excellent. The manager is outstanding and could not do enough fo us. I thought the whole experience was fantastic. The food was wonderful. I would certainly go back. The shower was not very forceful and since we'd paid for a superior room I though we may get a more powerful shower but that's all.
Breakfast - lots of choice, plentiful, hot, Dinner - well varied menu, fresh produce cooked and presented well. Panoramic views, Warm friendly atmosphere. Lots of stairs, no lifts,
Had a lovely stay, were greeted by very helpful receptionist. Room was very clean and had recently been redecorated but was a bit on the small side.
friendly and a warm welcome unfortunately for us no lift or help with baggage
Sea view quiet location
View from the room Nothing
On-site parking (unusual in Looe), heated outdoor pool (unusual in a 2-star hotel) and fabulous staff (increasingly unusual anywhere). Stay here ! Stairs, stairs everywhere ! (Including up to reception - not good with heavy bags) very pricey bar which closes at eleven at the latest, but the views from the terrace and lounge will ease the pain...
the hotel had no problem with my dog which is not small
Family friendly, Spa, good location for shops & beach Food good Confusion over your offer of free beds / cots x 2 as I had requested for 3 adults & 1 child in a room, they wanted to charge extra until I showed the page on your web site, really shouldn't have had to!
The food and the spa Our room could have been tidier, e.g. we found tissue just beneath the bed and the room had a odd odour, as if an aninmal had been there. It did not feed clean but dusty. This is the only negative in an otherwise good stay but is a big concern since we paid a lot of money for the room.
Lovely old building in an amazing location, great pool, jacuzzi and treatment rooms. Slow service, lack of attention to detail, uncomfortable beds, poor breakfast, trying to charge for every possible extra. Not the standard I'm usied to from hotels in this price range.
The staff were excellent, very quick to respond, friendly and helpful. They made the experience worth while. Really cold bathroom, too cold to want to bath in (quick shower was the answer). Different style of breakfast on each morning and having to ask for condiments.
excellent for a family, expensive bed, very old cheap matress. evening meal cold
I enjoyed the laid back of the hotel which came across from both it's staff and surrondings. As it was an old beautiful building with log fires and formal dining rooms this was given a modern relaxed spin with playstations and comfy pillows and a giant trampoline which me and my partner both enjoyed ( and we have no kids). The hotel describes itself as a 'spa' which is rather a big leap from it's actual faculties. The outdoor hot tub area overlooking the sea is a nice touch but in comparison to the orginal photos is unkept and nit very well obtained. Sweeping the decking and providing covers for the seating would have done wonders. The pool was very shallow as this was aimed at children. Strangely there was no sauna even though the dos section looked like a recent addtional to the hotel this was an immission that would have made a vast difference and is a must st a spa. These are nice faculties but in no way can be defined as s doa.
The hotel had a very relaxed atmosphere and was very child friendly with the staff, on the whole, being very accommodating and helpful.
Very friendly staff and excellent service, very sympathetic as our stay was for the funeral of a very dear friend. The hotel also hosted the wake in a very sensitive manner. The towel rail needed bleeding and the staff gave that their immediate atatention...
The views from our window were fantastic. Not warm enough.
Superb. Hazel & Ross make you so welcome. Great food, great views, beautifully appointed rooms. Deserves more than 3 stars.
The welcome from Hazel and Ross was excellent. Both the accommodation and quality of the restaurant exceeded our expectations. All fruit and vegetables organic and grown in the grounds. Nothing at all.
I liked its central location. It was quiet and restful. Pleasant place.
The hotel is in a quiet and peaceful countryside location yet close to a picturesque fishing port. The room was spacious and comfortable and the food was of a high standard. Whilst the wine selection was good the offerings at the bar were limited for my personal taste.
Friendly owner, excellent food, clean Decor in some areas needs updating - seemed a bit 'confused' about style direction, as images on website did not match actual room