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Pros: the staff was nice and attentive

Cons: the boarding procedures at CDG were lengthy and unlcear

Pros: The plane did not arrive. Could not book for next days flight. Now they are not refunding...

Cons: There was a baggage issue on my return flight. Half of the bags did not arrive- or so we were told after waiting 45 minutes. Then we were directed to claim a missing bag. The only Wow cremember there addressed the group then disappeared for over an hour never to be seen again!!! I searched the whole terminal for a Wow employee and could not find one. Bags were eventually returned to us by another air crew!

Cons: We were not told we would have to land the air craft in Canada to refuel until we were taking off. This caused us to miss our connecting flight in Iceland and turned what should have been a 1 hour layover into a 24+ hour nightmare. Now, our return flight has been indefinitely delayed and we do not know when we can get home or how.

Pros: The flight was not crowded and that was a nice surprise for a transatlantic flight. Each passenger was offered a personal bottle of water upon boarding, cabin crew was very nice and professional. The flight was on time and we arrived at the airport of destination even ahead of time!

Cons: There was no soap in the toilet...

Cons: Boarding was delayed. Missed the connection flight.

Cons: 2 hr delay

Cons: Flight was delayed,missed connection,lost bag

Pros: The time slot is very inconvenient but otherwise pretty ok

Cons: NO FOOD. I didn't know I had to pre order food and ALL the snacks had run out! They really need to have a reserve.

Cons: I was charged $65 for a carry on that they wouldn't allow me to carry and made me check the bag ...

Cons: Last minute switch to a different substandard carrier (hi fly) and different aircraft is standard operating procedure. A huge waste of money specially if you are paying extra for business class.

Cons: The video screens in the cabin - especially when in default menu mode and not actually in use - are bright... really bright. I was unable to sleep because someone didn’t turn theirs off before falling asleep. Then - after landing, they simply can’t be turned off as the loop a Dreamliner promo of footage shot in the bright sky. The screen brightness is NOT adjustable during the promo and sunglasses were needed since I had no option but to have it shine in my face.

Pros: Crew fantastic. Seats very cramped so hard when travelling alone with people crammed next to you. I am very short and still found seat cramped. Blankets skimpy. Heathrow to San Fran. Johannesburg to Heathrow was more comfortable.

Cons: Most things I give a high rate on BA but travelling economy these days is very cramped especially as I did two long international legs with short four hour break between.

Pros: Yea the crew members were very polite and nice

Cons: There was no charging point in the plane in my returning flight so that was a bit disappointing

Pros: The seats were nice

Cons: They didn't even offer complementary water,we were on the plane for 2 hours almost. Not friendly if you are pregnant or have kids

Pros: It went well . No problems.

Cons: Boarding was a little confusing with seats not being assigned ahead of time

Pros: Good airframe.

Cons: 3+ hours delayed; didn't arrive until 3AM.

Pros: Great crew.

Cons: Seats could be better. But the delays in deicing the plane could have been handled better.

Cons: More room.

Cons: Very disappointed in my first longhaul flight on Norwegian Air. Check in staff at Boston was snarly, the food was very average, and the leg room in economy was the least I've ever experienced on an international flight. I am 5 foot three and I do not understand how anyone even a few inches taller than me would not be in imminent danger of developing a blood clot. Horrible. This is a Dreamliner? I only had nightmares.

Pros: Food are nice Have IFE on broad

Pros: Comfortable seats (787), more-or-less on-time service.

Cons: Probably the unhappiest check-in and flight crew I've flown with. Makes me wonder what Norwegian does to its employees. Be advised that they weigh your carry-on bags, and you may be forced to check them. Basically, add $60 to your ticket price to account for round trip bag fees.

Cons: Our flight was suppose to be at 5:10pm. It was cancelled around 10-11pm. Thankfully they were considerate of the fact that I had an infant and found accommodation for us until the next morning, but they were telling passengers at 1am to figure out where to stay until the next flight. Oo and although we knew the flight was cancelled the hassle of getting our bags and going through customs again we didn’t get to our hotel until 2:45am. Most of the staff seemed rude , but that could be because their answer for everything was a sharp “I don’t know”. I can only remember two names of the staff members that were great and put me slightly at ease during this horrible ordeal. Sandy and Suzie were kind and tried to give the best answers they could to the passengers. The flight back was on a Privilege aircraft though Norwegian. The flight attendants were amazing and much more leg room than the newer Norwegian aircraft.

Pros: Fairly new plane... new and much improved entertainment system...

Pros: Time!! All was on time! And arrived early !!

Cons: Pre-selection of seats,

Cons: Held on the plane for 3 hours while waiting to de-ice

Pros: Plane landed at 1511, at Gate at 1525 (a bit slow), I'm through customs (only 50 people in line?!) and at the baggage carousel at 1535 (long legs) and my bag is already there waiting for me!! I'm outside having a smoke at 1538! How do they do it?

Pros: Crew is well trained and efficient. Lounge food and service are excellent.

Cons: Podlike seating in business class. Someone thought the zigzag a way of ensuring privacy. In fact you can't talk to your travel companion nor look out a window. Seats are either up or down and only a crew member can operate them.

Pros: Food was great. Friendly stas staff.

Cons: LAX AIRPORT signage leaves something to be desired. Nothing to do with airline.

Pros: Food and snacks!!!!!

Pros: Service, pilot updates, and seating were all great!

Pros: In time. Plane half full. Perfect.

Pros: Flight went smoothly overall. Decent leg room. Food was good. We left ontime

Cons: The temperature control in the cabin was poor. Too warm for my liking and no personal air vents. Also their was a passenger behind me who incessantly kicked at my seat each time I tried to recline.

Pros: Smooth flight, easy boarding.

Cons: My bags cost more than the flight. Long line at Pasport check.

Pros: Crew service was excellent, food even hetter

Cons: They ran out of vegetarian options so I only could have salad, bread and butter

Cons: The only thing that was iffy were the movies Most were not recent But I did watch Bohemian Rhapsody Excellent

Pros: Service

Cons: Better food/choice-make it on time....and its quite cold in the plane-not sure why.

Cons: The plane was very noisy and uncomfortable but I guess that’s what you get for lower budget airlines.

Cons: Food/drinks are overpriced. Seats are too small. There’s no entertainment for long haul flights. Water isn’t even served. The front desk was very dismissive of any customer service when our plane was late.

Pros: Lovely planes, crew, airports. All went well.

Cons: Would have preferred ceiling lights to have been completely dimmed during night flying. Would have preferred ramp (walk-on/off) exits at all airports.

Pros: Nothing

Cons: Poor customer service

Cons: Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00.

Cons: Had to wait for substitute crew, and they had a bad attitude. Crew could be heard complaining as they sat in rear.

Pros: The flight was not crowded and that was a nice surprise for a transatlantic flight. Each passenger was offered a personal bottle of water upon boarding, cabin crew was very nice and professional. The flight was on time and we arrived at the airport of destination even ahead of time!

Cons: There was no soap in the toilet...

Pros: Overall pretty good. Newer plane, business class is well configured.

Cons: Food was good, not great. Seats when flat are quite hard.

Pros: Nothing

Cons: Economy seat, no earphones, terrible food. This was a business class ticket.

Pros: Wamos Air was great. The inflight entertainment was limited, but I was served two meals (and didn't have to pay a $45 fee like on Norwegian Air), with wine, a real bonus.

Cons: Norwegian customer service at JFK stinks. I had to wait in a very long line even though I printed out my boarding pass, and on top of that, they made me check my carry on bag for $65 because the total all of my carry on items were slightly over weight, not just my suitcase.

Pros: I got a refund. Nothing other than that.

Cons: Previous flight was delayed and Norwegian changed the flight so HiFly was operating. Didn’t have any way of checking in so even though I was at the check in desk almost an hour early I wasn’t allowed in and they stated I missed my flight. They weren’t able to get me on the evening flight either. I was stuck at the airport. Throughout this there was absolutely no compassion from any of the workers. I was visibly very upset and the supervisor was standing right in front of me joking around with a coworker, ignoring me. I had to go up to her. I am seriously concerned about my flight back from London via Norwegian, and should probably just cancel and use a different airline to be honest.

Cons: Norwegian boasts of having great legroom, entertainment and food options but after a 3 hour delay for an 11pm flight, the plane that was used was an old 777 from another random European budget airline. I'm only 5'6" and my knees where touching the seat in front of me. When the person in front of me reclined I was literally trapped and had to climb onto my seat and over the armrest. There was no working entertainment system and the food was some terrible fare that didn't meet any very low standard for an international flight. The crew was clearly understaffed but they were pleasant enough. also the plane was not clean. Before wed even taken off you could smell sewage from the bathroom. Overall it was unpleasant and not all worth the "budget" price of $800.

Pros: very comfortable but because it was not a full flight

Pros: Comfortable seats, good staff.

Pros: The crew was professional. Plenty of space to store my carry on bag overhead. I also like the safety video at the beginning, featuring actors and comedians.

Cons: I have no complaints about this flight.

Pros: Nothing

Cons: Apathetic crew and service desk - missed flight with no automatic rebooking - I had to wait for two hours on arrival, then take a bus to a new airport and wait another 6 hours to get on a new flight. No upgrade, no compensation

Pros: Crew was very pleasant

Cons: Old airplane. Everything was worn out and stained. Entertainment system is ancient. Economy seats are so small you can barely get in and out.

Pros: The crew were kind and courteous. The seat was comfortable.

Pros: The crew was attentive.

Cons: Games on the tv were okay. Tetris would be a nice addition.

Pros: Getting offered a stipend to change flights - getting my preferred rental car

Cons: A direct flight

Cons: Staff were friendly and professional. The food was okay but nothing special. The seats were good, but a little firm which may cause problems on longer flights.

Pros: Excellent enteraintment

Cons: Delayed flight and no food no water and less comfortable seats.

Pros: new plane

Cons: horrible check in and boarding experience

Cons: Everything.