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The staff were very helpful but not all over us. The breakfast was very good and the swimming pool (the reason we booked) was not over used and very clean and safe. We thought the hotel should have been a 5 star and would stay again. No all good
The staff were unhelpful. It was a lovely sunny day and they would not allow us to sit on the terrace with our drinks, we were told it was the winter and that was that. There was nowhere to sit in the gardens to allow us to enjoy them which was the whole readon for booking this hotel. It was also set in the heart of an industrial estate with no bars or restaurants within walking distance for my disabled friend. The bedroom, although clean, had not been set for two people and we had to find housekeeping and get then to finish it off. Very disappointing.
The restaurant staff and meal were excellent. The bar service/young lady were appalling, after driving for some hours and wanting to "unwind" in the bar proved frustratingly poor and apparently inconvenient for the young lady apparenly in charge of the bar. We have stayed at this hotel twice before and always had efficient and friendly bar service.
Very smart hotel and excellent value. Spacious room and spotlessly clean. Very convenient motorway stop when driving through Spain and very good spa facilities. Breakfast was cooked to order (scrambled eggs with bacon) and was delicious. I assume the buffet was off because the hotel was so quiet. It was pretty empty (November) and felt a little soul-less, but it was still a very comfortable and relaxing stopover.
Private pool, parking, breakfast, restaurant and breakfast staff were all good We were misinformed about restaurant/bar/cafe facilities by reception staff. Buffet dinner was exactly the same every night. The A la carte menu was only in Spanish, making an expensive menu difficult to choose from. Consequently we found it very bad value for money.
nice big room spa is very good buffet is good room is noisy if window is open
The staff, room, swimming pools and food all excellent. We would recommend this hotel - only thing its location is close to the motorway for travellers but there are no shops, bars or restuarants nearby.
Staff very friendly and helpful! Arrived in early October unaware that pool would be closed up tighter than a drum. Would have like to have known in advance! Also, needed better instructions to locate via road arriving from Alicante in the dark!
Vary comfortable hotel. Excellent value for money. Nice pool, extensive breakfast buffet and tasty dinner. Location
A nice efficient experience.
The woman on the desk did not want to help us in any way. What the hotel said on the website was a lie. All we wanted to do was relax for our last day of our holiday touring Spain. We wanted to just chill out by a pool - but - there was no pool! She couldn't care less. Instead she said we could pay 40e for a plunge pool. Very unfriendly indeed.
It is a great hotel in a great little town in the Murcia area... if you want to get away from the city stuff you want to go there... although its being remodeled (which they cleared stated before the reservation) it was great, quiet and beautiful and I hope to go back there many times
The friendliness of the staff. The mini-bar was not cold!!!!
Location, location, location Unfortunately our electronic key failed to work and the woman on reception at the time was initially quite unhelpful, she made uncomplimentary remarks about the English, and suggested we should sleep in a different room (all our possessions were in the room). Eventually she realised that indeed there was a problem and called an engineer to repair the door. We suggested complimentary drinks at the bar and she agreed. The hotel duty manager did apologise, and apart from this one woman, the rest of the hotel personnel was fantastic and we would certainly return.
I was made very welcome by all staff, the whole expereice wa 10/10 N/A
Food could have been better
Nothing really the room was ok and the breakfast was quite tasty The hotel is like a building site it has not even got a Sign for it's name . Most of the outside near the reception is unfinished and the view from our window resembled a building site. The reception staf were not very helpful and you are a long way from the center of the town!
Very comfortable stay, clean environment, all facilities you would expect. The water in the shower was only boiling hot, and the Hotel staff assured me that they would fix, and didn't. My only disappointment was the fact that for a 4 star hotel, nobody spoke any English!!! Not a disaster as I need to practice my Spanish, but necessary in this day and age!! Great Hotel if you can over come the language barrier.... Don't forget your phrase book.....
The hotel was in a nice area of the city. The room was very clean and comfortable and the staff were very helpful.
Efficient service, everything clean, good range of facilities in room. Well situated for town centre Not enough staff covering for breakfast. Bed small by todays standards
The restuarant was good and there was parking available No other eateries in the vacinity. Part of the staircase was ricketty
Nothing Could not hang up our clothes because the wardrobe was damp and smelt. Bathroom floor flooded when bath emptied. Bedding smelt of smoke. Noisey Expelair in bathroom. Noises throughout the night from other bathrooms or lift. Wife ill in night after eating in the restaurant, The man at reception when we left and paid did not say a word to us, so very rude!
The Hotel was exactly as described. Clean, easy to find. Good value for money. Excelent stopover Hotel for one night.
Welcoming reception. Clean and comfortable room. Location a little out of town but a comfortable walk to main centre of town combined with a local ambience Disliked nothing, this was a comfortable, 'family run' budget hotel
Very comfortable and convenient with a 10 minute walk to the historic city.Good value breakfast and dinner.
The staff were very helpful Its location in Lorca I thought it was in the centre of town but had to get a taxi into the main area as it was too far to walk
The hotel's restaurant was run separately under a franchise and we found it excellent value for money. The menu was large and varied, the food was of good quality, and all the staff tried hard to please. We shall return.
Good clean and local to town Building works going on opposite
Clean, comfortable very adequate for our needs Nothing
Restaurant value for money Lock up garage for my motorbike
We needed just to stay overnight somewhere driving from Granada to Alicante and we did not expect too much. Only demand was to find it easily and location close to highway We were really surpirsed by the quality of the hotel, very good restaurant. We had very pleasant although very short stay there, definitely worth of money we paid. Everything excellent
Modern and clean. Great value for money.
Good value for money. The bacon baguette was good...yum yum and the satff were very accomodating. Limited evening menu
Available food in the evening limited and expensive. Bar & Cafeteria allows smoking including staff despite no smoking sign in foyer. Waited 20 minutes for bill after meal.