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Good evening entertainment. Bathrooms need upgrading (significant mould and poor quality plastic bathroom suite)
Excellant staff, nice pool area Hotel room furnitury, pool bar
The patio and swimming pool area were quite decent, with a nice view and the kids area well separated from the relaxing and quiet "adult part". Very nice animation crew, organising fun activities and just chatting. I really didn't like the fact that the reception staff wasn't very considerate of my age (27) and recommended me a full day tour that was clearly organised for pensioners over 60 (apologies for my ageism, but it works both ways, my Mum wouldn't enjoy a full day tour with a bunch of 20 year old screaming and boozing kids!) ! I think the fact that the reception staff if forbidden to advise the hotel guest about other activities that we can participate in the area (like snorkelling, sailing) only because they are organised by the companies that are not in co-operation with the hotel is quite sad. I would enjoy my stay more if the staff would be a bit more open minded about this.
The view from the balcony was exceptional, pool area was nice and proximity to restaurants was also good. Lots of things. It could in no way be classed as a four star hotel.
fantastic hotel. rooms cleaned every day. we were given a sea view room with balcony which was amazing. all rooms mare big and spacious.all staff were extremely helpful especially when i fell over and they arranged me a wheelchair to be delivered from a local hire company. turns out i have broken my leg in 2 places swo very grateful for this. lovely pool area. beautiful hotel. would visit again. only thing is as i was in a wheelchair we had to use the lifts that were a bit tempramental and took forever to come to 3rd floor. also sometimes the didnt align properley so it was hard to get out of them in the chair but overall a very small problem.
The shower did not have much power.The room was dark with a small room - but it was economy. The lifts were very slow to arrive. Tea and coffe could be arranged better at breakfast for a faster moving queue.
Location-on the seaside and naer to the bus station. By the reservation there was no information that the economy room is without balcony and a connected room-very noisy!!! Even after our complaint by the manager on duty nothing was done:( Safe should be included in room price (4* hotel?!).
friendly and attentive staff the room was good value , but the light fitting was loose .
It's on the main road and across the street from the water's edge. The furniture in the room was better than we expected (after reading some comments by other users) The hotel's name cannot be seen from the road which makes it a bit hard to find. We drove by it a couple of times and had to call the hotel to see where they are exactly.Mattresses in the room we got need to be replaced since they are saggy & uncomfortable. Pillows are old and lumpy and bedspreads need replacing. Pity these things are not looked after as the room itself and furniture were fine. However, we did not complain to the hotel about them since we only stayed one night.
Location Gym and pool facilities were not part of room rate and seperate to hotel
Big room, view of the sea, clean The staff does not tell you that you receive two little packets of bath gel (hardly enough for two people even for one night) and that if you stay for more than one night, you have to buy your own. They are rude and really unhelpful, not 4 star at all. The girl in the reception did not know much about her own island, not even where the temples are and what they are!
Very happy,spent 3 nights at end of January. Hotel quiet obviously,given a top floor sea view,that was cleaned once during stay. Continental breakfast wasn't very impressive but apart from that an enjoyable stay and a perfect base for our visit at a reasonable price. (included use of gym, indoor pool, jacuzzi).
Ideal location in the middle of the island of Malta but you should be driving. Also good for families with small kids. Restaurant though small served nice veg food too.
Very spacious and clean room, beautiful sea view, nice pool (also indoor), great location 5 mins from Bugibba bus terminal to go all around the island The indoor leisure center was under reconstruction so a bit messy, but I guess they'll be done before the summer. We stayed 4 nights and changed our towels every day, but never changed our sheets.
The location of the apartments was excellent with a wonderful view of the bay. Nicely furnished, modern and clean. Bathroom immaculate. Selection of bars , restaurants on the doorstep but not in a roudy district. Pool area very nice. Bus stop outside hotel but also only 10 mins walk to Bugibba bus station for access to most parts of island. More English speaking tv channels would have been nice - BBC world news was only option. Local info pack in room would have been handy. Female receptionists not very smiley but polite and efficent.
Pool area was OK Standard of cleanliness, Staff unfrindly
The staff were very friendly, nothing was too much trouble, it is only 5 minutes walk from the bus depot for getting arround the whole of the island.
The large apartment and The large kitchen. Helpless staff. The receptionist could not distribute a mail because her boss was not there and she was not allowed tho handle the computer. We had to wait until next day to get our mail. Unbelivable!
The room we were allocated was larger than we expected, towels changed every day and bedding changed every 3 days to a good standard. We found the hotel to be an excellent location for travelling around Malta. Didn't eat at the hotel so can't comment. One of the receptionists was very sullen and quite abrupt to some of the residents. The balcony in the room was a decent size but the view was partially blocked by another room. The pool area is in need of an update as is the games room. Definately not a 4* hotel but a good 3*.
as we were sightseeing it was a nice quiet base.
The red illuminated clock could not be switched off.
Breakfast like a *** hotel
Rooms were nice and clean and towels changed every day, hotel was quiet, breakfast was generous, pool was lovely. mostly elderly couples staying here, not a very happening location for twenty somethings!
Rich breakfast, large rooms, friendly staff
The hotel was kept beautifully clean in particular the bedrooms and the dining room Tthe beds were not very comfortable
This hotel is a good bet in the St paul's bay area, friendly helpful staff, decent pool, and near to the main bugibba bus station which is great for getting a room. Management responded to my special request via booking.com for a sea view room v quickly, and the view was good. Recommended for the price.
The hotel did not reflect its 4 star rating.
- It should be allowed tu use the fridge wthout any additional fee or key. Shutting down the ventilator in the bathroom was impossible.
Very friendly and helpful stuff, good location, sea-view from the room (requested this into my booking). Many old people, but also a long of young couples. Excellent value for it's price, really enjoyed my stay! No fridge in the room.
it´s located in a quiet area the juice in the morning at breakfast was horrible; on the internet site it says they have laundry facilities, however there is no washing machine in the hotel; for the first 2 days I had to stay in a room without air condition and right next to a power generator (noise); there seemed to be a lack of communication between the staff; the swimming pool could be cleaner
Good value for the money No
Reception phone was answered promptly and Alex hotel Manager was courteous and made personal enquiry. Reception counter staff took long time to answer your queries at the counter. Internet access was doggy and Food was mediocre. Not 4 star , 3 star status at the most.
Really don't understand the negative reviews. Great hotel, may not be a 4 star, however the rooms were clean, clean sheets and towels every day and breakfast was good as well. Some reviews state that breakfast is the same every day. This might be true, however there is so much to choose from that you could eat something else every day; i.e. 4 different ways in which eggs are prepared, salads, fruits, cereals, bread, toast and so on! I'd definately recommend this hotel!
Excellent service and very friendly staff. Good location for Buggiba/Qawra with bus services for all over the island.
We found a little pub on the corner which provided a great meal and drinks and a fantastic price. This hotel was just ok. The air conditioning did not work throughout and we found that the breakfast was not as expected (warm milk etc)
Quiet atmosphere in Rooms None
Very nice and helpfull hotelstaff. Good breakfastbuffet. Good location in Qawra/Bugibba. Value for the money it cost. It would have been nice if the aircondition had been a little more effective.
The quality and choice of food was very good and the staff were friendly and accommodating for a couple with young children The room reserved for us had no shower curtain, a bad smell of foul waste and wasnt clean. But the Manager, Alex resolved our disappointment by upgrading us to an apartment and complimentary bottle of wine - This was a good gesture and resolved the issues beyond our expectation. Mr & Mrs Harding-Dempster
I really enjoyed the room. It was spacious, modern and clean. Definetely, the restaurant should be improved. The food was unacceptable.
central location large room very dark ,needs refurbish, air-con in dining room not good enough
Very well placed near bus terminus to tour the island. Also near good restaurants, The Overflow, Churchills, Incognito. We are always looked after very well. Lovely helpful staff.
The hotel staff were efficient and very friendly, the food was excellent and plentifull,the room was clean and of a reasonably size and the shower was fast flowing and the water was always hot the doors leading to the terraces and pool area need renewing which would greately enhance these areas and the sunbeds were dirty,the view from our balcony of the derelict area behind the hotel (full of rubbish) could be cleaned up as it apparently belongs to the hotel.
I only stayed bed and breakfast and the breakfast was very good I enjoyed it very much.
The location is excellent and this was our main reason for the choice of this hotel. Was none too impressed with half board food so did not choose this option.would choose a better room standard if we stay at the Santana again.The balcony furniture is old and tired looking and needs to be replaced.We did change rooms from the one initially allocated as this was facing a bar on the ground floor of the hotel.There are several choices of room but these are not featured on the web site or that of the hotel.Do your homework and do not accept any room offered.
Central location Not Applicable
The stuff was very fiendly. There is a big Pool on the roof of the Hotel with a nice view over the hole town. At night there was live music in the Lounge. We can absolutely recommend it! I have nothing to complain.
Nice breakfast, friendly staff The room was not too clean upon arrival
Nice quiet position Absent
Very nice stuff
The cleaning of my room. The pool on the top was cold and the indoor pool too cold sometimes.
felt the hotel was good value for money,clean and the location good
Central location and friendly staff. The rooms are in need of redecoration. On the second day the lift did not work.
Well located and excellent value for off season rate Could do with a refurb - listed as 4 star in reality 3 star
The staff was really kind none
The location was okay and the view from the rooftop was nice. The hotel is not clean at all and you have to pay for every service, in the offer I booked the wifi was for free but when we arrived there we had to pay for the wifi. Also we ordered a plate and a fork for the room and we had to pay 2 euros for that! It was really not a nice experience at all.
Hotel was located in tourist area. Nice resturants nearby. Hotel breakfast was good and inexpensive. A bit noisey in the mornings (believe some renovation work was underway). Air conditioning inside room was weak.
the most thing i liked about the hotel is its location which is close to the cafes and the shoping area the size of the room,it is very small.the AC was not cooling
Location is really very good. I don´t know how other people and their experiences, but this is NOT 4star rated hotel...
Good price, value for money. A/c was a blessing after walking around in heat all day. Location was good, close to busses and tours, shopping/eating. Tv didn't work well.
poor air-con, this has been an issue for the past three years!
Nothing about the Hotel. Maybe the location Dirty room. Smell of smoke from cigaretts all the time. Aircon not working. The room looked nothing like the pictures. Smelly beds. I stayed in a lot of hotels around the world. And this for sure cant be a 4 star hotel maybe 2star. I booked a 4 star hotel with booking.com two weeks ago in Valencia that was exellent.
Lobby Late night noise - and wake up call did not come as requested.
The room was very big with also the kitchen corner, table, sofa, but furniture is quite modest. The cleanliness in general was fair, towels and sheet seemed not washed carefully. The remote control and the TV commands didn't work.
Good location. Easy access to all nice breakfast rooftop Extremely noisy. Uncomfortable. Unwelcoming
Very convenient location. Toilet was basic but clean. The rooms are old, and there was no non-smoking rooms (there was a furniture/smoke smell in the room, but still tolerable). TV quality is poor. Have to be very careful with remote control (one wrong button and it's pay-tv).
location, room with the balcony, close to public transport and eateries room below breakfast area very noisy, smell in bathroom,
The hotel is in an ideal position to visit Valletta and for seeing Sliema. Our room (612) had an excellent view over the harbour. It was in a quiet area but only a few mins away from the busy nightlife. There is a bus stop almost right outside in either direction from the hotel. We were in the 6th floor extension and the pressure in the shower was not strong enough to rinse soap out of my hair, which is thick. There was a cotton bud under the bed when we arrived and it was still there when we left, there were also hairs in the bath plug. Breakfast was not that interesting but at the price of the room was not expecting much anyway.
View from 7th floor sea view room, and terrace at breakfast, of harbour and Valletta.
Convenient location. Friendly staff. Very poor breakfast - very limited range, and same every day. Very noisy fan in bathroom which couldn't be switched off.
The hotel had a good location close to some nice restaurants and shops. It was quite central so easy to get to Valetta and St Julian's. The hotel had a nice position looking over Silema harbour but unfortunately we didn't have a room with a view. Our room had no natural light as the window was small and looked out into the centre of the hotel. There was no balcony which we wouldn't have minded if there had been better facilities at the hotel. The roof terrace on the 8th floor was small although it did have some sun beds. The jacuzzi was tiny and looked dirty so no one used it that we saw of. Our actual room was quite basic. There appeared to be some kind of leak at the end of one of the beds which the hotel staff covered by pulling the bed out further. I also noticed that one of our bed sheets was dirty and had to ask the cleaner to change it.
Good location Noisy sea view room/Poor shower facility/Very poor breakfast selection
Good value, good location, comfortable in room heating didn't work, staff couldn't answer a question about where the nearest gym was, the room was very noisy at night because of a very noisy fan or dryer type device in the next room.
The location was perfect. Step out the front door and you are on the waterfront, 5 minutes from the ferry, and water excursions.
the location is quite centric and the reception staff was very polite and helpful.
pool was nice over pay for a small room.
Reception desk operated well. Beds were not comfortable--too old in the room we were in. TV reception poor though weather was bad
Being part of the KEB evangelical church via Pastor Edwin Caruana team I once again enjoyed my stay. I did book an extra night because of the vocanic ash distruptions and a cancelled flight. I did not use the room and was informed by the duty manager that you might refund the cost of the room as I booked paid and then because air malta might have had a flight did not use the room. I await your decision on a refund thank you. I left the receipt with reception who were going to leave a note explaining my situation,. thank you.My UK address is 69/3 bachelor lane horsforth leeds ls185nf UK
Excellent value for money. Staff very helpful.
the price on sunday I had lunch at the restaurant, it was a buffet, they charged 14,00 euro. Poor choice of food, the meat I couldn`t even eat, it was so hard that i doubt was beef, should be horse meat...the desserts had no taste, I ate pasta with see food sauce, very grease...My advice is do not go to the restaurant buffet.
Room was ok shower too cold or too hot, no possible to take a prober shower
the price (but only because we pay 50% discount, booking thourgh Booking.com otherwise it is too expensive) Old rooms, not so clean! Breakast never changed in one week! It is 4 stars only in the paper, it is more a 2 stars!
DUring booking, we requested a room away from lifts, but we were allocated a room rigt next to the lift.
i liked my stay because i was left to do my own thing i could come an go when i pleased
To be honest, I was very disappointed and I didn't really like anything about the hotel, except from the nice swimming pool which was fantastic. I don't understand how this hotel is classified as a 4-star hotel. It was low value for money and the hotel was far away from everything. The comfort was very modest for a 4-star hotel. I regret that I booked this hotel.
very good location. I came before check-in time so without any problems hotel staff prepared my room and I didn't need to wait. basic breakfast. some fruits for breakfast would be great
Very good location, nice and helpful staff (I love it), everything was all right. The sea view from the pool was fantastic. This is a very good hotel, for low price. There was not too much television channels...(not a big problem)
The convenience of the location.
Very nice and friendly staff. Reception open 24 hours. Close to everything such as shops, restaurants, bus, sea. The rooms were cleaned every day.
Location We didnt like the view from our bedroom and the twin beds were not comfortable
My room was clean and comfortable. For the price this hotel is really good value for money. The hotel is located near the bugibba square and near the beach so the location is good. The continental breakfast is good, good coffee machine. I got lucky and got a room in the 5th floor where there is fabulous views of the sea. CNN was the only english language channel I could find in the TV.
The staff was very helpful and accommodating. The hotel itself is situated just a few minutes walk from the beach promenade, bus stop (both public transport and sightseeing) and restaurants. The AC worked excellently. Although the staff was very helpful with some queries (TV remote didn't work, upon which they promptly gave us a new TV) they seemed to completely forget about others; ie the broken bathroom light. Rather monotonous and basic breakfast selection.
Nothing Very difficult to find. Very very basic, breakfast a waste of time, very poor standard. But for the price I suppose you get what you pay for. Thankfully I only stayed 1 night
everything about the hotel was superb
The food, the staff, the location, the friendliness, the other guests, cheap bar, sky tv to keep in touch a bit Noise outside the room, sounding like a generator, or big fan, or cooling system. Started up at 7am, lucky to be out all day and it stopped by the time I went to bed. Didn't like it, others in hotel aware of the background noise too, mentioned it to the hotel management.