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Location is unbeatable, nice breakfast, great dinner, parking garage Room / bathroom dirty, outdated, saggy mattress covered w/ a piece of memory foam
The room was great. Easy access to downtown Golden. Plenty of restaurants within walking distance. The staff person who checked me in seemed uninterested in helping me with a room. It seemed I was wasting his time when I inquired about room availability.
The decor The inability to get to Room 226 from the lobby without having to carry my suitcases up stairs.
Great location in the heart of Golden. Lots of dining areas with distinct vibes.
King size bed with lots of pillows, balcony with table and chairs, quiet, loved the all the amenities. Complementary coffee and water was great. Loved the shampoo and lotion. Great place to stay. Nice hotel with old time feel, but modern rooms. Side door entrance would not lock after entering, allowing anyone to enter without a card key.
The price was good. We didn't like the fact that after one night of staying there and despite the fact that we were leaving the very next morning didn't seem to matter to the owner who made us move to another room so they could rip up the carpet in the room we were in, (which by the way the carpet didn't get ripped out). They put us in a room that had just had the carpet replaced and the smell of the glue was so strong it made me sick to my stomach. I went to the lobby and requested another room. In the process of moving I lost my keys to my car and had to frantically search for them. Luckily I found them. We were told that the owner was the one who insisted we and about 4 other people be moved even though we were all checking out the next day. In my opinion the owner was very inconsiderate and didn't care that he was inconveniencing his guests. We will never stay at this hotel again, nor recommend it to any of our friends. The owner needs to take a course in Guest Relations.
The window opened Quiet Right across from the colorado mills mall Right down the street from Colorado State Patrol academy ;) Dirty room Small tv No refrigerator in room No microwave in room Towel rack was half ripped off Breakfast was not stocked and ended 30 mins early Elevators are shady
Quite Smoking huts Friendly staff No complaints Wish breakfast had more choices
The bed was good. Two large brown stains on the bed spread, the toilet bowl lid was not on correctly. The towels in the bathroom looked like they were thrown there. One of my group member had hair on her bed and the floor was not vac. She went to another room and the floor was messy again and they gave her another room and a maid had to dust mop the wood floor. Cont. Breakfast at 6 AM, not so. I got there at 6:15 and was told to come back shortly. My first time here and my last. Thank you.
Convenient, safe, clean, free Wi-Fi, free breakfast buffet, affordable and great staff. Wish the breakfast buffet was open longer on rhe weekend.
The on-line reservations were convenient. Overall the stay was good. We checked in very late at night and it was good that there was an employee there and available right away. The room could have been cleaner. There was still some sort of sticky substance on the desk area. Perhaps where a soft drink or something had been sat by previous guests. The mirror and sink area was not detailed very well. The only other complaint was the quality and thickness of the pillows. They left some to be desired.
front desk person was kind and offered us another room There was a suspicious couple who was obviously not staying there lurking at the door waiting for us to enter so they could get in the building. The bedsheets were on inside out, there was a stain on the blanket. This was touted as a non smoking hotel and there was obviously smoking on the floor where our room was. We checked out within 20 minutes of checkin.
This use to be a nice place to stay. It has gone way down hill. Tried to put us in a room that smelled like someone had died. Then I asked for a different room only to get a room that the sheets had not been changed. We have been staying here since 2003 we decided we will not stay here again. What a dump. The breakfast was the worst cup of coffee and a pieceof bread.
My mother came in from NM, I came in from NE . She arrived 2 hours before me,when asking the hotel if she could check in instead of me, they were rude and told her nope,not possible. So I called 1800-hotel. They changed everything for me after I explained. With No rudeness or fuss. She went back to check in and the man, was even more rude. Walked to the other side of the counter and didn't ask her to come down. Then requested her Id and cc. So she slid them down the counter to him...Then he said ."how dare you throw your cards at me!!!!" In an distressing voice... She then explained,she slid them to him and he didn't say a word. Then after gathering and inputting everything he left her cards on that end of the counter and didn't hand them to her.... Handed her the room keys and that was it. No thank you for choosing us..No apologies for his crappy behavior. We never got the crib we requested either, the bathroom had black short hair all over the door and discussing black tape holding the towel rack up! We never use this location again.
From the other reviews I expected something a bit more run down, to be honest. And it impressed. Should have been a little less $$$. But hey, it's Colorado...they're capitalizing on the tourism and I can't exactly blame them... Overall, it was a cool location with outdoor hallways (for lack of a better term). I got a great room in the back of the building farthest from the highway and on the third floor. So that definitely sealed the deal for me on feeling like I got my money's worth. Overall I would stay here again. I didn't like that it was so close to the highway, although that's not exactly a fault individual to this particular hotel. It was definitely overpriced. Should have been $20-40 less for the quality. But I'd still recommend it.
The customer service at the front desk was excellent. The bathroom was a little dirty.
The staff was very friendly. It is great that dogs are welcome. The bed was super comfy! Room was modern looking but the bathrooms were run down and old. There were crickets and spiders In Our ground level room. Musty smell.
really appreciate being able to bring dogs! Nice looking hotel, comfortable inside, enjoyed sitting around the pool. Not much room for breakfast and no computor's available for guests
Wonderful gal at the front desk!
I liked the size of the room. King bed, the reason to book it was for the jetted bath tub, only if it was in working order. Big enough for two. It did have a sparsely equipped gym room. An indoor pool area. You have to pay extra to use the in room safe if you desire to. Kind of so, so I guess. It has its plus and minus going. Been to better and been to worse places. It's an all walks of life type of place. No plug for the in room jet tub. The very reason why I booked the room. The tub could not hold water so, no jet tub experience after a long travel day....The room was an adjoining room and the other people smoked and used incense to mask their party smoke. It reeked of cover up. The key cards were a problem too with them not working after 3 key cards sets issued. It was quite noisey and thin walls. Breakfast was kind of ok. After not being able to relax and enjoy our jet tub for half the night, finally they bring us a plug for the tub many hours later. Then the jets were on (finally). Talk of discounts were offered for all the inconveniences we experienced.
Location to our competition Hard pillows and bed, breakfast wasn't very good, light flashing on the phone no one could fix
Staff was very friendly. Breakfast wasn't very good, pool area was run down, room was not the cleanest, bed was very hard/uncomfortable.
quiet, comfortable beds small coffee pot in room - but could go to kitchen area; no private area for business (desktop was adjacent to checkin area & very visible; not conducive to conference call). Safety - if customer slipped on ice in parking lot, you'd have an issue. Could've easily been cleared since snow was 2 days old and such a minor amount for Denver.
The check-in was handled quickly and professionally. The desk staff responded to my questions in a knowledgeable and helpful manner. The breakfast buffet consisted of a nice variety of choices, and the coffee was very good, starting our day off well. The room had an odor, possibly from an air freshener, which I found a bit unpleasant.
The breakfast was very good, and the staff was friendly. No complaints to report
The staff was friendly and professional, although some guy who works the restaurant literally chases you down to seat you pointlessly. The location in Golden is close to Red Rocks. The hotel is really old and run down for the price. The beds weren't comfy, but most of all, the walls are incredibly thin. Each night we had to call security because the room above or next to us was partying... They weren't even being that loud and you could hear every word they were saying thru the wall.
The food service/kitchen staff is superb. They will do whatever it takes to make the customer happy. I wanted a room a room with a balcony but they allowed me to check in at 11am with no problem.
Staff was very professional. Very small bathroom for $185 a night. Single sink.
The hotel was clean and quiet and had an indoor pool. Price was high for two small double beds and breakfast was not included. The pool water was severely burning to eyes - rest of the evening spent periodically flushing eyes out with fresh water after swimming in the afternoon.
The room was nice and spacious with a small fridge and microwave which were handy. The front desk staff were really nice and helpful. Especially the lady who had moved there from Florida (don't know her name). She was really nice. I also liked that they had a few frozen dinners for sale for when you just wanted a quick something to eat without going out. The location was great also, just a short drive to nice restaurants and the movie theater. Really a nice place with nice people. I didn't like being right down the hall from the cafe because I could smell food cooking in the morning and hear people laughing and talking over their breakfast which woke me up.
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Front desk person was nice. At first look thought it looked great. It was a suite which is fine, but the first coffee mug i took out of the cabinet was dirty. 99% sure the hair conditioner was refilled with body lotion.
Staff was great, rooms were very spacious and very clean. Definitely go back to that hotel.
The location and the pleasant staff. NA
Cleanliness, breakfast and friendly staff Not really
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This hotel was BEAUTIFUL!!! It was a suite and had a wonderful kitchenette area fully stocked and a full refrigerator and dishwasher! The room was cozy and elegant. Staff was VERY friendly, helpful and accommodating. Breakfast-included, WONDERFUL! There was NOTHING I did not like about this hotel!!!
Staff was very friendly, room was large with kitchenette. Very clean and very quiet. Bed was comfortable! Slept great! The location, not within walking distance to any restaurants or stores. It would have been nice NOT to have to get back into the car again after driving 7 hours. But it is right off of the highway, easy on/off access.
Clean, modern, great hot breakfast, friendly staff
Good breakfast The hot tub was filthy, green and smelled awful.
Location to Golden and the room itself were great for the whole family. The pool area could have been cleaner and the water a tad bit warmer.
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What a great little hotel! The best location - we were right downtown in the quaint old downtown & on the river too!Rooms are gorgeous - big fluffy beds, lots of nice touches like free bottled water, fridge, robes. Very clean & very comfortable. Staff are beyond friendly & the restaurant was great - especially the patio overlooking the river. Their burgers are awesome!
Cleanliness / decor / staff
the best is location. the hotel located in golden, where is very peaceful and safty. my friend told me this is the best hotel in golden.
When I got to my room the towel bar was hanging off the wall and was never fixed during the 4 nights I stayed here. The water heater and air conditioning broke while I was staying. Everyone had to take cold showers until the water heater was fixed. Managment did not communicate these issues to the guests, we had to figure it out for ourselves. Management also did nothing to make up for the inconvenience and uncomfortableness these issues caused. My friend held a brunch in one of the small meeting rooms near the hotel lobby and it was probably 90 degrees in there. It is a good location, but I would never stay there again.
Location, cleanliness, and staff were good. Street and hotel guest noise made it difficult to rest.
The beds are the most comfortable beds we've ever slept in at a hotel. The atmosphere of this hotel is lovely. Very home-like. I wish the hotel had a pool - I don't think it did.
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Modern, comfortable, amenities, great location. Excellent catering. Wedding event
clean rooms, good hotel a little too far in the west of Denver
We had a wonderful stay at Eldora Lodge. The staff was wonderful, the breakfast was excellent and the hot tubs were so relaxing. The staff even offered to wash our laundry if we needed and only asked for a tip at the end of our stay. The rooms were always kept clean and the beds were very comfortable. The temperature of the water in the shower was hard to regulate. For my companion, who has sensitive skin, this was a big issue. Otherwise no complaints.
It's in kind of a nice location. The room was clean and we had access to the deck from a back door unlike several other rooms. The staff was very nice and welcoming. Wifi was terrible. There is no air conditioning in the room so we had to rely on a ceiling fan to keep cool. Didn't really work for us. Nice place but overpriced.
I liked how friendly the staff was. Very helpful! No dislikes
The shower head had a good flow rate with a variety of settings. The A/C was strong and effective despite a very hot day. The bed was comfortable (very subjective, I know!) and seemed quite clean. The room had, for me, a funky smell immediately noticeable upon entering. If I hadn't been so tired and if I didn't think that all the rooms probably smelled the same way, I would have asked to change. I had a choice of first, second, or third floors. I asked if there were ever any complaints about people above and was told there weren't. Against my better judgement and usual choice, I went with the first floor. It was the wrong choice as I could often hear footsteps from above. If the price had been half of what it was, it would be an okay value. As this was a last minute decision--and a costly one--the value was quite poor. Given the odors, I wouldn't consider this a good value even at half the price.
The beds were clean and cleaning staff was friendly. The hotel was under construction. Very dusty walking on first floor to elevator. Hotel staff not very accommodating, with the exception of the cleaning staff. I would probably try another hotel in the area for my next trip.
Clean, nice, bright room with cook area (2-berner stove, 4-cup coffee maker, apartment-size refrigerator, dishwasher, and dishes and silverware for two). Food pantry on 1st floor with reasonably-priced snacks and frozen meals for breakfast, lunch and dinner. Free laundry facilities, wifi, coffee, popcorn, and DVD movies. Good daily rate through online deal-seeking service. We were stupid: 4 out of 6 dryers in laundry facility were disconnected due to water damage from a leak that was being addressed by a contractor. We didn't realize that 6 washers feeding into 2 available dryers created a bottleneck, which forced us to dry our laundry in our room. In a perfect world, the staff could have hung signs on the washing machines warning of the potential bottleneck for those of us not observant enough to realize the issue, but I'm not going to blame the staff. If we had done our laundry the night before, we wouldn't have been inconvenienced at all.
The hosts were very friendly, and they made a great breakfast too.
Room was very clean. The staff was very friendly and made me feel at home. The breakfast was better than I experienced at home. No.
The hotel was only a few minutes from my conference location and the hotel location is semi-secluded. The bed was very comfortable, and overall the room was well laid out. The entire staff were very courteous and helpful. I think the breakfast menu needs to be expanded, and preparation can be improved.