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Good service and flexible staf. Amazing suroundings and I can't understand that other guest complain about the noise!
Very calm and peaceful location with easy access to transport links.
Large and clean rooms and a restaurant serving top-class food with extremely helpful staff shortage of parking places i busy periods
Excellent breakfast buffet. The temperature of the room was too warm; there wasn't any way to control the temp except by opening the door!
The late evening employee(10 PM to 8 AM) was terrific and very nice. The employee that checked us in acted as if we were an inconvenience, and when I mentioned we ordered 2 cots, he did nothing to get the cots in the rooms.
the swimming pool
Always a good bed and pillow - excellent shower. Use of powdered egg for scrambled eggs at breakfast buffet.
Large and comfortable room with balcony, excellent breakfast, friendly staff, quiet location Fee for Internet connection
Room was OK, Breakfast was OK busy regional road in front of the hotel (noisy)
Great service in the hotel restaurant and knowlegeable staff. Pillows could be improved, very flat
Location was perfect Second time in Haarhuis and second time when our windows were extremely wet. Aircondition was on all night but didn´t help. Makes air in the room bad
Excellent staff - very helpful and friendly
Close location to local town Undergoing refurbishment. Generally the hotel looked 'very tired'. Hotel lift was ancient,
The location was convenient to the station and inner city. The restaurant offered good meals at resonable prices and the breakfast buffet was well presented and offered a good variety. Service was friendly and efficient. I missed a small fridge in the room as well as a tea tray and kettle.
convenince in distance to the station it was dated , the walls were dirty
The service was great and the hotel staff really paid attention to the details. The taxi arrangement was slower than I expected but was manageable.
Accurate staff at reception. Excellent breakfast. Good bed.
The staff were excellent It was too short!
very nice breakfast buffet bed too soft, too hot to be may
Central location near railway station. Staff polite. Good buffet breakfast - wide variety and good quality. Hotel in shabby condition. Compares unvafourably with other 4* hotels. No better than 3 stars at best. Single rooms very small. Like stying in student hostel. First room strong smell of smoke despite being non-smoking. Second room acceptable for smoke smell. Same small size. Very small single bed which dipped in middle and very soft. Fabric of hotel showed signs of overdue refurbishment. Stains on walls, missing pictures with hooks still on walls, numerous tears in wallpaper and bashes and scrapes on walls and door frames.
I did not like the layout of my room with the shower in the centre of the room between the toilet and the hand basin? The room was very cold and the temperature controller appeared to be preset at a setting which meant it was uncomfortable to sit and work. No minibar? insufficient desk lighting to work. For the cost, I do not think it was good value for money.
Very friendly staff, good bed, good shower, good restaurant, good breakfast, easy parking, All in all excellent, the only monir detail: no hairdryer in the room.
Good service on some extra help we needed bij Mr. Marijn
It was easy to access. Plenty of parking space. Nice restaurant and food. Room was comfortable. Staff were helpful and friendly.
the breakfast and the price
Easy to find. Friendly staff. Would stay again.
We came to visit the Airborne Museum and Cemetery at Oosterbeek and were pleased that we chose this hotel rather than stay in Arnhem. The location was good, rooms bright and fresh with comfortable beds. The staff were friendly and helpful and breakfast was excellent! The restaurant menu was expensive but 1015 mins walk takes you to alternatives. We were only staying 1 night and did not have time to use the facilities available - we will stay longer next time!
Clean room, very good food, perfect localisation.
low price for a hotel of its kind nice bar breakfast not so good
Very good breakfast buffet. My children loved the free internet access and playstation! Although we requested a non-smoking room, there was still a lingering smell of smoke in our room. The children's room was fine though.
Good quiet location, good breakfast
peace and quite, good setting hire of bicycles a little expensive
Very nice hotel and location
In general the rooms were comfortable, staff friendly, wi-fi connection was good 1. The scrolled eggs for breakfast were the worst eggs I eve had - too hard and dry, 2. there were no comb at the reception, 3. there were no minibar, 4. the bed - instead of 1 big matrass on the bed there were 2 small ones (I hate it) - when I asked to change the room for the room with big bed (without overpaying)- they refused, just offered almost twice more expensive room.
Location was convenient to national park. Parking available. Pet friendly. Food in restaurant was good, but dinner menu is pricy. Confusing and not very clear on how to find rooms; elevator opens into a conference area. A hotel map near the main elevator would be useful or a sign pointing the direction towards rooms. Billed twice for one room for one night. Hotel was unresponsive in resolving billing error which they acknowledged at checkout. Based upon difficulty and frustration in resolving their billing error, recommend anyone visiting this hotel pay in cash. If a light sleeper, bring earplugs; conversations/noise from hallway is easily heard in rooms.
The room was very nice, clean, and big. I really enjoyed the breakfast buffet. The facilities were very nice.
Friendliness of staff especially when organising a minicoach to take our group into Arnhem for the evening. I thought the beds were a little uncomfortable
the room looked clean, however, the rubbish from the previous user was shoved under the bed! the food in the resturant was horrible.
firendly personel, good service, access to hotel was excellent, food was good but as always could be improved
Very nice and comfortable facility
Situated within walking distance of town centre Room smelt damp and fixtures were broken
The river view A good walk from the town though there were bus stops close by.
The beautiful view A terrible noise from the terrasse until 00.30, impossible to sleep. The hotel must turn down the ligt at 23.00 to give peace to sleep.For that reason we will never stay there again!!!
Great views over the Rhine. Good breakfast - although not included in the price. Rooms were very clean and modern Two separate beds joined to form a double bed. Prefer a double bed. Hotel is a 10 min walk into the centre of town
Needs better lighting in room, especially a reading light
Nice view of the river
The friendliness of the staff. Excellent food and very comfortable rooms.Breakfast very good value for money. Good location.
The Rijnview from the room was beautiful.
The views from our room and the comfort of the room. Room service for coffee, a little slow.
Location on the river Rhine. Double bed was actually 2 single beds pushed together.
Relatively new hotel. Nice large open reception and generous sized rooms. Beautiful restaurant and plenty of attentive staff.
Very new, clean, modern, pleasant hotel--suite with 2 bedrooms had nice balcony & view--for four people it was a super deal! Pool was rather small.
I found the room spacious and extremely comfortable. The staff, on the whole, were excellent.
Lovely large family room and large bathroom. The connecting room for the kids was perfect! Very new and spacious hotel (open dec 2009). Good bar and good breakfast. The 3 room service that stood in the lobby looked completely out of place and some staff members need more service training and "smile" training
We found our family room very spacious, comfortable and clean and were very happy to have such a lovely room. The swimming pool was wonderful too. We will certainly be coming again.
Near highway, good parking, spacey room Whirlpool didn't work. Bad (for make up) lighting above mirror in bathroom. Lift entrance wasn't clearly marked/noticeable (ground floor0.)
The garden and decorations outside of the hotel are beautiful. Breakfast buffet was nice. Located far from other resturants and shopping. Diner option at hotel was expensive.
Location, restaurants, general setting. Room was a bit old fashioned and a bit damaged (e.g. doors), room for storing luggage was very dirty.
the beautiful palce hotel situated no
The entrance and the price.
The location,good services/facilities and the feeling to live in luxery. no
restaurants good - surroundings perfect
kind staff, fancy atmosfere
Beautiful design room for 15 euro extra, excellent restaurant. Room was not made upon arrival, and it took them quite a while to fix this. An apology-drink would have been nice!
quitness a concert in the evening in the garden so we could not sleep
The kitchen was being redone and it was a mess downstair. It was not mentionned on the hotel description.
Just 1 night sleep; the bed slept very well and breakfast was great.
The hotel was in a beautiful location, but still convenient to cycle into Arnhem. The staff were friendly and welcoming, and despite having opened 4 days earlier, the operation seemed to run efficiently and very smoothly. The price! We thought it was very expensive.
Excellent location and perfect company Hotel and restaurant are rather pretentious, the meal and wine served during dinner did not quite live up to the expectations one would have for a restaurant that is recommended in Lekker. "Champagne breakfast" was served without a glass of bubbles, but with scrambled eggs though. Unfortunately, these eggs looked more like freshly blended baby food - same holds for the tasteless apple pie served with the coffee.
We liked the location and the interior of the hotel. The staff was very fast and friendly. The hotel room was very cold when we arrived in it so we had to wait for a few hours for it to warm up to get more of a comfortable feeling. We would have preffered to be served the first cup of coffee/ tea at breakfast instead of sorting it all out yourself.
The setting was excellent quiet and the grounds were some thing else and the bed very comfortable The breakfast was very eexpensive
Excellent food and location, plus artwork
a fantastic location in the woods,great for walking,very friendly service and very comfortable rooms,love to come back a coffee/thee corner in the room would make everything perfect
Quiet hotel with friendly staff. The room was spotlessly clean. The location-good for the open air museum which we had planned to visit, but ran out of time. Went to the Airborne Museum that was nearby. Breakfast was great- our waitress very friendly There were steps that are tall and winding, but this is not unusual for Holland. We just carried what we needed for the night upstairs. They did mention the stairs online so we were prepared for some stairs.
The staff was spectacular! Our suite, #21, was beautifully decorated and very comfortable even though it was literally a loft (bed and TV above bathroom, sitting area, and 'balcony.' The restaurants in the immediate area were excellent and stay open late. When checking in, be absolutely sure to go and see your room in person before you take your luggage up. This is a boutique hotel; every room is completely different. One of our party had trouble sleeping due to QR code wallpaper. Another room had bugs.
Very friendly & helpful staff. Clean and pleasant rooms. Open and airy reception and dining area.
Lianne, the receptionist, was most helpful with her assistance in translating my placard message into Dutch. The restaurant staff were equally solicitous at breakfast time and whenever I ordered a cup of tea or coffee. And when I forgot to pay for my tea once, they did not chase me for it, even though I didn´t remember to pay till about six hours later.
Excellent food great service friendly staff Shower head in bathroom 208 wouldn't stay still!
Excellent value for money, friendly and efficient staff,excellent food,good location
The tranquility of the location No coffee making facility in rooms No hair-dryer in bathroom
Service about how to go and come back from Gelredrome(Rieu)//good parking
Very nice and helpful hotel staff, close to highway, but quiet and with directly enter beautiful forest.
although a late arrival and with no reservation we were accommodated in the hotel restaurant were we experienced excellent cuisine
It is a fabulous, totally charming place. While just around corner from train station it is in a very pleasant quiet locale. Nothing.
A quite charming period hotel with very comfortable rooms and handily placed for the city centre
the excellent service and friendlyness of staff. The beautiful buildig and rooms, the very nice breakfast. no
Balcony was nice; bed very comfortable; breakfast nice; staff accomadating staying up until 10pm for my late arrival. There was no floor service at breakfast which would've been very welcome, especially at the price of €125+ per night!
Excellent breakfast, nice decor, good view and enjoyable. Bedding too much for late summer.
Romm 7..the balcony and the view. Breakfast was very fresh, and excellent
The staff was very friendly, the room was beautifull, and it was a fantastic visit.
the hotel is beautiful, it is near a wonderful walking park it is a bit noisy, near the bus line and women who serve the breakfast are very grumpy
Very friendly service and attention by the hotel staff. Good loungemusic inlcuding the candles. Room having a very nice balcony. no place the store the bicycles safely but I had a full prooof chain in my luggage. Just something to be prepared for.
The atmosphere was very nice. Nice staff. The internet is wireless and for free, but the signal is difficult to get in the room. You have to go to the bar. This is for business purposes a little difficult.
Location is convenient. Easily accessible to the shopping areas and food outlets. Internet access is good for business travellers. The curtains for the toilet should be black out type. Light coming in through the toilet door to the room disturb ing sleep. The escape route for the Hotel is not well designed; need to put a fire extinguisher at each floor landing area for fire fighting purpose.
Very friendly and helpful staff, would definitely stay again.
staff and breakfast the hotel is noisy
Location near the train station Shabby room, poor ventilation, slowest lift in the world
stylish, good breakfast, casual and very central a little bit noisy as it was near the station & bus depot
Very convenient to central train and bus station. Helpful friendly staff. Accomating for early breakfast. Room size good Cleanliness adequate but not exceptional for the room. Rooms facing station area are noisy at night as would be expected.
Nice, clean room, good bed. Free internet.
Very friendly welcome and helpful staff. Room was excellent size compared to others in Europe (for price); lovely breakfast room; very well located right opposite bus and train station (and easy to find); nice little extra - complimentary souvenir bottle of wine
It is very close to the train station. We do not care for what we call, rubberized matress pads. They are very hot to sleep on. We are not smokers, but we could smell smoke coming into the room from other rooms.
Very nice reception. Nice people, organized, well informed
Easy to find, good car park,good food although the food needs to be kept hot, we found the breakfast was only warm.
Excellent Staff, Cleanliness.
Nice Hotel, warm and clean rooms. Friendly and helpful staff. I will be realy glad to come back to this hotel again!!!
Room clean. Breakfast was good. Friendly. Very close to Motorway but no noise. Reception open till 11pm so great if stuck on motorway. Bit expensive at 72€ in August, but nothing else comes close to price and with a twin room. Used as a stopover ready for short 1.5hr trip to hoek van holland for ferry home.
Very obliging staff especially at meal times...we were a large group and our meals were very good value. Unfortunately there was a mistake with the bills..I asked for all rooms and breakfasts to be charged to me and all other drinks and meals to be charged to each room. There must of been a difficulty with translation because exactly the oposite was done...However the receptionist worked very hard and sorted all the bills out to everyones satisfaction.
The hotel staff were extremely friendly and made us very welcome Somehow I never quite get the rooms I book,,,eg. this visit I booked 3 doubles and 4 twin..the twin rooms are important because middle age lEnglish ladies do not like sharing a bed . 1 of the rooms we were given had to be changed..we were given a double rather than the twin requested. Easily corrected but annoying given that the rooms were booked more than 6 months in advance.
Access to the hotel from the highway is easy as the hotel is next to it. But as a result, the noise of the higway can be annoying. WiFi connection has a relative low pass band and disconnect quite often.
the room was a lil small but the room was also cozy for a small family. i'd book again
There was no wireless connection at my room, and the internet connection was to expensive, anyhow it should be for free.