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The friendly and professional approach of the hotel staff. It made it pleasure to stay at the hotel. It is a hotel we frequently stay at when travelllng between England and Italy and have never been disappointed. The fact that the hotel menu did not seem to include organic or free range food.
Close to motorway. Good for one night on our way to Italy. Free parking for car. Clean rooms with good beds. Limited choice of meals in restaurant. Very basic. Breakfast very simple. When almost all guests have had their breakfast the waiter started to refill empty plates. All in all price/quality ratio for hotel + meals was too high. Can easily be changed and improved.
I love this hotel! Next trip Im back! Nothing...
Easy access from the motorway. No character, no atmosphere, very much a quick overnight stopover, up&away place.
Friendly and accommodating staff. Beautiful location with good access to the mountain passes. Could be difficult to find but plenty of signs if you look carefully. The excellent Thai cuisine was a surprise!
Quiet, very clean and near the localities we wished to visit - glaciers, mountains, high mountain passes. No
Quiet place, splendid view to the Alps, confort, good food, friendly personell, a lot of turistic informations available at the reception desk, excelent base for visiting Switzerland.
Well, I came back so it must be good. Excellent host and the location is so quiet and peaceful. No wonder it was fully booked!
Hotel staff was fantastic. The food was great as well.
Helpful friendly staff. Excellent location. Very quiet.
Excellent Hotel & Staff None
Quiet location. Excellent Thai restaurant. Friendly staff. Good breakfast.
The quality of the food at dinner and that's it. Poor breakfast. Poor wellness facilities. Only 2 staff, one of which only speaks Italian and is not very friendly. Too expensive for the location (far from everything) and the quality of the rooms.
Beautiful location with mountains surrounding the village that the hotel was located in. Limited breakfast.
Everything! The staff was wonderful. Our room was perfect. For a weekend getaway, away from everything hectic, this place is perfect. And the restaurant has amazing food! Can't think of anything!
To sleep for one night
The service at the hotel is excellent. The room was small but comfortable with an amazing view of the mountains. The breakfast could be better, the selection was extremely limited.
Hotel is sited in beautiful mountainous area, Room with jaccusi was good although there were 3 flights of stairs to climb with no lift to transport heavy cases. Room had one small window with no view. Restaurant was disorganised staff forgetting our drinks with the meal. We felt the Italian food was expensive here; Breakfast was no different.
wellness area Poor breakfast, Italian speaking staff mainly, no TV, radio in the room, hotel far from everything
The Chalet is unbelievably gorgeous, set in the most beautiful surroundings with very helpful friendly staff, delicious food (even as a vegetarian!) we absolutely loved it and are trying to think of an excuse to go back! The bedroom was a bit disappointing in that the 'double' was a twin and the standard was really that of a european travel lodge. We were in a 'silver' room which didn't seem particularly nice. We were obviously paying for the setting rather than the room.
Great service, great views, and some of the best food we've ever had! After an epic day cycling through some high passes in freezing blizzards, this guest house was a godsend. Seriously, the restaurant was superb with great views of the mountains, and subtle flavours that are difficult to find these days. Delicious! We took the spa room, and though it didn't have a view it was clean and comfortable with a nice big jacuzzi that wasn't too noisy in its operation, and very soothing on our tired legs. The buffet breakfast was a simple continental affair with several types of bread, cereal, fruit, cold meats and cheese, and boiled eggs. All in all a beautiful little guest house with the restaurant being the highlight.
We have stayed here twice now, en route to Italy. The hotel is not far from the motorway but feels remote in a pretty mountain village. The staff are always charming and anxious to please.
Room decoration, internet, breakfast, service. Very nice environment.
Nice location and quality, good breakfast. Price is as good as it gets for Switzerland I believe. They did not let me keep my road bike in my room which made me a bit uneased. There also were no sauna even though it said so on booking.com.
no WiFi in rooms (although Internet terminal was available and working without problems), Bath/WC too small and sink had large hole without any net, so if you drop something (a ring) by chance, then it is gone.
Quality of food and attitude of staff were excellent.
The views was excellent and room was spacious very friendly staff.
very confortable, clean, ... nice staff could be more sympathetic
The friendly staff and very clean hotel
It was just fair. The location suited our needs as it was close to St. Gotthard's Pass and other areas we were exploring on our motorcycles. The parking for the bikes was ok and that was important. There were few places to eat close by. The hotel food was overly expensive for the setting, area, etc. So, we chose to eat at a pizzeria nearby, which was excellent. The rooms were adequate, but old. Good enough for a one night stay.
We have visited this hotel on a number of occasions and always been very satisfied. Farticular strengths is the high standard cuisine and restaurant service as well as the comfort of the rooms. Above all there always a most friendly welcome.
Telephone response to on line booking which was very welcoming
Quick clean and efficient. Food very good indeed. Simple car parking opposite. Some train noise. Not your fault.
The room was quite nice and the bed comfey the breakfast was mediocre. The view from the room window the absence of heating in the room in the evening
The surroundings, easy access from highway. The pillows!!!
Easy access to the highway. Not much choice for breakfast.
Very helpful staff, clean and comfortable, good breakfast, convenient location for travelling