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Most friendly staff I've ever encountered at a hotel.
I liked the location, the staff was very friendly, and the complimentary water. We had issues with our air conditioning which we told the staff about but nothing was fixed and our room was muggy and damp.
From the moment we stepped out of our rental car the hotel staff was friendly, courteous, and helpful. We had just come in to DC from two days of flying and driving and right away the hotel staff made us feel right at home. They carried our bags, helped us with transportation in DC by pointing us in the right direction, and even gave us apples on our way out for the day. We had never been to DC and have 2 small children and did all the sight seeing we could pack in for 2 days. The location of the hotel was great. One night the weather was great and we all enjoyed the walk through the city back and forth from the Washington Monument. It is quite the walk, so if you are not up for it we also took a cab and used Lyft in which every place only cost about 10.00 to get a ride to and from the hotel. I also feel compelled to mention that maybe it was the look on our faces when we stepped out of our car after the long traveling experince with 2 small kids, but whatever it was they upgraded our room to a balcony! I think her name was Elena that offered the upgrade, and it was very much appreciated!
The hotel staff were excellent and very helpful with restaurant suggestions and transportation. The room smelled very bad; like a mixture of body odor, Old Spice, and onions. I left the window open all day and it didn't improve.
We were upset at lack of complimentary breakfast.
Microwave access would have been very convenient.
Close to attractions Parking
Friendly staff, clean and attractive, excellent hotel for the price! Bar closes too early. Minor problems with accessories in room.
Easy access to Metro, White Hose, Mall, etc. IF you are a walker. Very welcoming,professional and responsive staff. They were happy to change rooms to 2 beds when my son flew in from CA. Great catering staff and food. Clean and comfortable. A little dated and can be very expensive. My on-line rate with tax etc. was a reasonable $180. When I tried to add 1 night, they wanted $479! Needless to say, we went somewhere else.
Rooms were very clean. Beds were comfortable. Very nice outdoor pool with plenty of lounge chairs, an outdoor bar and poolside table for eating. Parking at the hotel was perfect. Bathroom was slightly small but very clean.
Interesting restaurants nearby
The hotel staff was great and I liked that they had parking. The room was nice & location was great. Everything about the hotel was great. One of the reasons I liked it was because it was smoke-free however, the room smelt of smoke the last night we stayed and even again in the early morning before we checked out. Not the hotels fault, was just disappointing.
Great location. Numerous amenities at the hotel Painfully slow check in process. The hot water in the morning ran from nonexistent to very low pressure. I understand m the water pressure is due to construction of the building next-door
its position at the city!
The cozy room. That parking is expensive luckily I always get parking spot in the street.
Coffee Bean Housekeeping never cleaned the room even though we left at 1pm. I asked the front deask for towels when I came back at 11:30pm and they were not delivered until 12:30.
Pool No fridge in room. No charging station for iPhone.
Upon telling the desk clerk and manager at check-in that I had honeymooned at this hotel almost 47 years ago, they expressed genuine delight and immediately offered me a complimentary service. The following morning when I needed help with the timing of a couple of things, I discovered that the word about my stay had spread and a second manager took care of me with very attentive service. It's wonderful that a large, old hotel in a big city understands the importance of making the individual guest feel special.
Room was very nice and clean, very comfortable. Staff were very helpful. However, parking in the garage was VERY expensive- $43 for one night. I sucked it up and paid it. I prepaid for the room for Kayak, so it wasn't a big deal. I saw that they had put a $50 hold on my card as well. After I left, they charged my card the $43 for the parking and released the $50 hold, but one week later, I still have a $43 hold for the parking on my card. After contacting the hotel, leaving messages for billing, the garage, and all types of people, I finally got through to Hilton Guest assurance who contacted management for me. The management's response was that this was standard practice and to take it up with the credit card company. The credit card company cannot do anything with pending charges. I've never seen a hold last so long, especially after they have collected their money.
Breakfast was pretty decent, though standard. Understaffed at front desk, toilet overflowed, and charged for undisclosed pet fee (booked via OTA).
Location was great. Room was large and comfortable At times appeared very crowded and busy, like being in a railway station. Cars often piled up outside main entrance, not allowing taxi to approach
The staff (especially in the Executive Lounge) was exceptionally friendly and accommodating. Our bed was very comfortable, the view was fantastic, and everything seemed up to date. We somehow snagged this Hilton Honors room and the frree wi-fi through Kayak. The location is on the edge of a residential neighborhood and a bunch of restaurants within walking distance. There were a couple of hairs in the shower, but nothing too shocking. Parking overnight and hourly was so expensive that we had to search for street parking. Free wifi was only available in public spaces. Some of the facilities were closed (due to winter) or accessible only by Hilton Honors.
Nothing Got there and they sent me to room that was already taken, and then they had to send me to another hotele
This hotel is the same every time I go excellent...I really love the little relaxation area near the escalators and bar. I also loved how clean it was...will definitely be staying here again...,it's perfect because it's only a 5min or so minute uber ride from like DuPont and Adams Morgan I didn't care for how high parking garage was it cost $40 dollars for parking so needless to say I didn't park (just parked on the street....also didn't really like how far the ice machine was lightyears away from the room be
Staff very helpfil. Close to DC metro and attraction
This is a luxury hotel for an unbelievable price. The hotel is centrally located to about everything you want to see or do. What first caught our attention is the fact that you can look down the street and see the White House just a few short blocks away. Yes, there are a lot of hotels in Washington D.C., but if you are looking for a GREAT hotel at an unequaled price, this is it. This would be our first choice when returning to Washington DC. There was nothing not to like about this hotel.
Staff amazing and SO CLOSE to Everything! Also, very easy to Metro and DCA.
Friendly helpful staff in downtown DC. The air conditioning in the room wasn't very good. It didn't feel like it dropped below 70F while set to 60F in November.
The location and comfort here is great! Overall very good value!! The room was a little tight. Room had empty box of tissues, could of been a bit cleaner, dust.
Friendly, attentive staff. Clean rooms and facilities. Location is within walking distance of many places to eat and a short ride from the national mall. Would stay again. Very cold lobby/restaurant/bar area. Thermostat in room kept malfunctioning. The maintenance guy brought us a space heater at one point. Requested shampoo at one point and three different staff people delivered some three separate times. Very friendly, but obviously some lack of communication. Staff was very apologetic about the thermostat and offered us a variety of comps.
It was right downtown near the white house and monuments, so we could walk everywhere Everything closes down so it's hard to find a late night restaurant or pharmacy
The hotel was very nice and extremely close to all the sites (just blocks from the White House). The room, service, and location were far above what I would expect for the price. Would stay here again and will recommend to anyone visiting the DC area.
The room was made up in typical Hilton style with decent bedding/bathroom stuff. This hotels has seen better days. One of the elevators was out of service (seemingly for a long time - a piece of tape covering the outside) the button to the elevator was cracked, and the whole thign was worryingly slowly and creaky. The room itself smelled musty - like it hadn't been aired out in years. Outside the window was the HVAC system which was *loud*. It was a crazy-horrible room. My best guess is that because Kayak booked the room through Priceline Hilton felt it was okay to give me the worst room they could find. I checked out immediately and went to another hotel nearby for the same price, but with a much nicer room and hotel in general.
Excellent location for much of downtown DC. Around Midnight my room filled with old cigarette smoke as someone began smoking in the stairwell. The air quality overall in my particular room was poor, requiring the windows to be opened as much as possible. This of course made it difficult to sleep as the city sounds in DC near The White House are loud and replete with sirens 24/seven. Normally, one might cover one's ears to have silence. However, at this hotel the pillows are the size for small children.
The location 24 hr coffee station clean rooms Small room configured & supplied for the single business traveler. One bath towel 4 the family.
The location for downtown dc couldn't be better, and staff was excellent and very helpful Room was small but for the price value of everything else it didn't matter
The staff was warm and welcoming from the moment I stepped through the door with my 12 year old. I detest the hold hotels put on your credit card and don't release for days and was told I could pay the $50 incidental in cash (which I received back at checkout before the housekeeper had even cleaned the room). The room was indeed small with only 1 bed which would have been a problem if I hadn't been traveling with family. However, it was clean, along with the bathroom. I did whack my elbow against the wall as I was showering as the stall was a bit cramped. We received great instructions on how to make our way to the White House and monuments - - all within walking distance. We finished our running around a bit early so we took advantage of the 2nd floor lounge for about a half hour before heading back to Union Station. There was an industrial coffee/espresso/cappuccino maker, tea bags, newspapers, a big screen tv set to CNN, a charging station, computers etc. The rooms are too small for friends to convene comfortably so the lounge is a nice spot. Convenience: A block away from the Circulator, a block away from the Farragut North and Farragut West station (it is actually on top of the Farragut West station, however, the entrance is closed so it's necessary to walk to the other side a block down). The complimentary bottled water saved us some money and we surely took advantage. The shower was uncomfortably small for a tall lanky person like me. Whacking my elbow against the wall isn't something I expect to happen in a hotel (usually hotel bathrooms are more comfy than my micro bathroom at home in NYC). Also, the room did not have a mini fridge which would have been nice for our leftovers. The hotel is downtown so the area at night is sparse (still feels safe though). You'll need to take a little walk to find some good breakfast if you set out early on a weekend because the nearby places are either never open on the weekends or only open closer to 9 am.
Well maintained older hotel convenient to restaurants and tourist attractions. Nice linens and towels. Great cocktail lounge. Friendly and welcoming service. Street noise; will bring earplugs next time.
food and service was good My husband and i were given an end corner room 302 that was way to small and gave a confined effect. We spent as much time out of the room as possible. Parking was also difficult due to lack of easy access to our vehicle asit was in an underground garrage.
Staff and free snacks were great. Nothing
Location, convenience Rooms are dated, small and dark
We were in DC to visit our son at GWH. Clean and efficient. Perfect location to the occasion. The bed could have been positioned 90° to the 8' room width.
We went to DC to celebrate my husband's birthday for a long weekend. We looked for a long time online and a lot of the offering was overpriced for the amenities available. The Club Quarters was a great find!!!! The staff was very helpful throughout our stay. There is an espresso bar on the 2nd floor!! We were a few blocks from all the greatest attractions, walked to every site. Never had to take a cab or the Metro. Overall, we had a wonderful stay and will come back. We found a gem in D.C. and will be recommending it to our family and friends.
No view Stains on carpet and counters
Fillmore is across the street from the hotel so if you are going for a concert it's a great location. No heat in the room or hotel lobby Blood stain on the bedding when we arrived Was supposed to have a king and got a twin paper thin walls makes it like a porn if you have neighbors having fun Nothing to write home about
Comfort of beds. Clean. Nice pool and fitness room. Robotic staff at the desk that did not answer questions without sounding like a recording and not considering personal information or needs in their response.
Staff friendliness and location of hotel Parking and prices at restaurant.
Efficient and comfortable stay while in the city either in business or family affairs. It is also well located, a short walking distance from the metro to DC which is a 30 minute ride to the capital.
Extremely disappointed that I didn't get the best available rate. Unhelpful receptionist didn't help either. Could have got the room for 110 odd but ended up paying 146 odd. Wasn't offered the best available rates, contrary to what my bill headline says. Very disappointed Hilton. Very.
Overall the location and cleanliness of the hotel was nice.Pne major issue I had was during check in they told me they had free breakfast and upon getting breakfast thy charged $16 per person. The breakfast food wasn't even worth that much you can get better quality good at other places for that price. I told the manager of the location they never told us there was a charge for the breakfast and was told it was free. The manager did nothing to help all she did was give excuses and ended up paying for 6 people $16 a person. I would understand if they told me this during check in but they told me it was free. Terrible way in the manager in handling it.
Nothing... The service was terrible. My AC was broken in my room. I called multiple times to have someone fix it and no one ever came up. I even went to the front desk and still nothing got fixed. They overcharged me for parking and refused to refund it. They said I did a laundry service and charged me $100 which I didn't have any laundry done. I was there for an event and they were extremely unprofessional about everything. They double booked rooms that we had reserved almost a year in advance, they shut us down even though they were given plenty of time to be prepared for our event. Even though we had the ballrooms booked for the whole weekend, they took away some of the tables from our vendors. On the day we were double booked, the rooms were not prepared properly. One of the days it rained heavily and the ballroom flooded, causing our event to start 2 hours late. Instead of taking responsibility for not managing the upkeep of the hotel we were told, "we can't control the weather." That night not only did our event start late, but then it ended early due to noise complaints. Rather than giving us a warning, we were just shut down. Communication was lacking amungst the managers and all of which had something different and not in sync with what we were told. So not only was the stay in my room terrible but it made the event that I spent money for terrible. I really hope the coordinator of the event does not choose this hotel again.
Staff was great
Customer service is amazing. Oh happy hour is a hidden hidden jewel ! A Must try!
A refrigerator in room. Bathroom too small.
The location to the Washington attractions was very good. The value of the room was good., but the parking was very expensive. The food was very expensive, you would think that they would want to keep people in the hotel to eat but because of the prices many people choice to eat out.
customer services very polite, staffs are excellent to please customers, afternoon tea/coffee does show their hospitality
Internet, parking, tv hdmi not working, deceiving "city view"
Walking to distance to good lunch and dinner choices Hotel lobby shop was typical "airport prices" for anything you'd want, making You feel like a fool if you didn't to walk across the street and buy a snack or coffee at 1/3 price.
The location is perfect, near to train station and major tour points. The staff was kind and helpful. The room is comfy and spotless.
Spacious room, quiet, clean and well-appointed.
Excellent Capitol Hill location. Comfortable base for young children on their first tour of the Capital.
breakfast buffet, swimming pool, location of the hotel absence of mini bar in the room
Very nice amenities and the shower was great! I booked my stay two month prior for a King Bed for one night. When I got there, they said they were sold out of King Bed's and all they had were two doubles. Not the biggest deal, but what is the point of booking a King in advance if that is not what is available? Also, our room did have a musty smell to it when we first got it. After running the air for a bit, it went away.
Clean sheets, very comfortable bedding, clean showers and floors. Great location with respect to the national mall. Gym is great. Would definitely recommend. Nothing.
Location Hidden charges. $58 a night to park. Nowhere did I see that when I booked the trip. $8 for a draft beer that should be $3, I get a call from security in the evening waking me up, stating that the policy is to call if the do not disturb sign is out. The do not disturb sign was out, I didn't want to be disturbed. Couldn't go back to sleep. I'm a small business owner, if I treated my customers that way, I would be out of business. I will never give that hotel a dime again.
That staff was very helpful and friendly. Also, the location was great. Very close to the Capitol building. We upgraded to a buffet breakfast, which was lacking and the hot food was cold. Not a good value at $25/ person, but at a hotel, I understand the price, but if the food is cold, then it was a waste of money.
Convenient location, large rooms and comfortable beds. Lobby had a nice seating area and little store for snacks and sundries. Temperature controls worked well in the room and were relatively quiet once it got up to temperature. The complimentary breakfast area was well laid out and had plenty of selections. Equipment in the fitness center was good although the scale was broken. I did not try the pool, but could smell the chlorine as I got off the elevator.. I only have a couple of complaints - the shower was clogged and so I was standing in 3 inches of water within a minute of turning the shower on. Also, .there were young adults roaming around the halls making noise at 2 am.
Very good location, close to subway and restaurants and shops. Room was very nice and breakfast was very good and not too crowded. Not a fault of the hotel, but you will need valet parking which was $15 per day.
The room was immaculate, well designed. Good location
The hotel room was a great size and very clean. The bed was extremely comfortable. The staff was really friendly and helpful and with free breakfast included, I don't think you can get a better deal for the location in downtown Silver Spring. Don't like that there's only valet parking. Kind of hard to find because of construction going on around it.
The staff were polite enough to give me a claim to fill out. I haven't heard anything since. It turns out the door to my room didn't completelt close and lock. I was unaware of this, and while I was away fron my room Friday evening, someone entered my room and stole my bag. No, there was no safe in the room.
Great location in downtown Silver Spring, within child friendly walking distance to the Metro. Somehow quiet in the midst of busy area. Staff friendly. Last night of stay, climate control unit on at highest fan setting over the wee hours, upsetting sleep on day of long travel ahead. Situation not satisfactorily rectified.
ALL of the staff were excellent - extremely polite and helpful. We were very impressed. The complimentary breakfast was superb. A refrigerator for the room was provided upon request. The cleaning staff left our room door ajar, about which we notified the desk staff. The next day, we weren't provided adequate fresh linens. Otherwise, no complaints.
No parking. Had to park at a public lot a block away and walk all my stuff down.
Location was excellent. The hotel is really nice and the price we got could not be beat.
Everything was very good but the cost was high for a room. I could have been as comfortable at a less expensive hotel Cost
I like that I was created with champagne and the staff were very friendly!
Location, location, location Helpful staff Very outdated Raggedy carpet Stench in hallway Noise from plumbing in next room
Great accommodations perfect for Travel Show we were attending. Loved the location--convenient to many restaurants and sites of the city.
Close proximty to city center, metro access through lobby. Nothing
The atmosphere of the hotel was great , the look of the hotel was beautiful and made some great memories.
It was clean The parking very expensive
Clean room Quiet Friendly Staff Great location Great price Nothing!
The room was very clean, the price was reasonable for downtown DC. Went to get away and attend a Wizards game, and the location is perfect for attending events at Verizon. Would absolutely stay again. Pool water was cold.
The location was great and the rooms were updated. To big. Staff was not very friendly.
The room was clean and modern. It was an excellent looking hotel in a great location. The White House is only about 3 blocks away. We were able to walk to the Verizon Center, area bars, The International Spy Museum, and other attractions in downtown DC. The walls are paper thin. We could hear everything going on next door and it sounded like the the family upstairs had pogo sticks all night long. Every time our neighbors flushed the toilets or took a shower, it sounded like we were in their bathroom.
nice big room getting charged $14 for parking without being told before booking; not getting room wi-fi unless you spend an extra $11 (ridiculous - fleabag hotels offer free wifi!); $14 for breakfast?!?!
The location. That you have to pay for parking.
Great location. Check in was smooth and the person was very helpful. No. We were very pleased.
Nice rooms and public areas, good fitness gym area, convenient parking and friendly enough staff. Breakfast buffet was not that great but ordering off the menu was good. Bed was very comfortable. Doesn;t help having a comfortable bed if the loudest air conditioning unit in the DC area is in your room. Woke me up every 30 minutes or so until I just got up and turned the damn thing off. Then I got hot so that was not a good experience.
immaculate and convenient
clean room, all lights, tvs bathrooms working and in good order
Rooms were old not updated Old and no maintenance of the rooms it smeled
The staff from reservations, cleaning and the restaurant were wonderful! Paying for parking. We arevstayingbat the hotel, seems like that should be included.
The staff is wonderful! The location is perfect. Great area near shopping, restaurants and entertainment. Rooms in need of upgrade. I stayed at Sheraton Houston the day before and was sorely disappointed at the difference. Furniture was scratched and had to be 'jimmied' to get the drawers to close. In all fairness there is lobby signage re: upcoming upgrade.
hi parking fee
Location Not being informed during check-in that guest would need to pay for there underground parking. I assumed it was free for there guest.
Prefect for last minute stay. I just need the shower water to be hot.
The gym was exceptional and housekeeping was nice for cleaning my two tee shirts for me the night before I had to leave free of charge. Everyone else that wasn't at the gym or cleaned my t for free wasn't very nice. I always smile and say thank you and please it isn't even hard to be nice to me. Just polite would be enough but most the staff was pretty confrontational for no reason it was a torture b/c i don't like confrontation at all. It's doesn't seem that hard to me to simply answer to a question without a frown. Makes me feel very bad. Hated that really. And they made me wait like 20 mins at the restaurant and didn't take my order. All I did was ask to sit next to the garden (smiled said please and even thank you).
I had to cancel my reservation due to an emergency, and was charged a full day at the hotel. I never stayed there. Very unfair.
A party on our floor was raging til 4am when it was finally ended due to police intervention despite many phone call to front desk beginning at 10pm. Got $50 off stay but should have been completely comped.
Hotel is nice enough, clean and comfortable, polite staff, the normal positives from a hotel. Besides parking it was a very good experience. The only thing I would complain about is that parking in the area is incredibly difficult at best. The hotel has plenty of parking but it costs 50$ for overnight and there wasn't really any warning for this fact, if there was it would have been much less annoying.
The large bathtub--one of the great things about older hotels Location close to the metro Friendly staff
Have stayed many times - the experience is always great
This is a gorgeous hotel. The entrance is very grand with beautiful chandeliers. The staff was attentive and polite. We checked in quickly and were given a large room with a balcony - even a spacious bathroom. The metro is very close if you're heading to the monuments or museums. Also the zoo is about a half mile up Conn. Ave. which was convenient. Adams Morgan is nearby and there are lots of great restaurants in between. You can't beat this location anywhere in D.C. I've stayed at the Omni in New Orleans, New York, and Richmond over the years. They are all an excellent choice. Nothing.
The hotel is dated. The window air conditioner kept the room too cold and woke me up often
Close to transportation and restaurants.
Walls are somewhat thin. Could hear hallway noise and room next door.
The OMNI is a beautiful hotel with a lovely garden and nice pool and gym. Excellent location for conferences in the Wardman Center just across. Good connection to metro. I had booked a room 3 months in advance including 4 days on a conference rate. 5 days before the main meeting I received an email telling me I had to move to an airport hotel, 30 minutes drive away from the hotel and the conference I was going to attend for the Tuesday and Wednesday night of my Sunday to Saturday stay because of a 'technical error' in booking. I had a meeting at the OMNI the very Tuesday. When calling them management (Chris) was non-accommodating and impolite and the offer of a refund to find another accommodation is little help 4 days before a conference with 4000 attendants. They offered to cover one of the nights in the airport hotel. Overall friendliness in the hotel was not at the level usually encountered in places of this level and I had to call at 14:00 one day to get the room serviced.
I liked the size of the rooms. The elevators fit maybe 4 people. One of the two broke and we waiting for about 15 before we took the stairs from the 8th floor. We had a group of friends staying on the east end. Someone was throwing and party and you could hear them when we got off the elevatorl. It was unacceptable how loud there were. An hour later security came and did nothing. I was glad my room was on the other side of the hotel.
Very clean, quiet and accommodating.
Location is ideal for seeing the museums and monuments. Lobby and restaurant staff are warm and welcoming. If you forget to tip housekeeping each morning, don't expect clean towels.
Nice lobby, courteous staff, comfortable bed. Tiny gym, mold in the bathroom grout, room amenities were average, surprising amount of wear and tear in our room for a hotel in this category.
The location can not be beat in DC. It's right in the middle of Dupont Circle with bars, restaurants, embassies, the metro and access to many buses. Staff was very very vice. I loved their Aromatherapy toiletries. No breakfast, There's not real refrigerator in the room. Also the room was small and didn't have a separate bathroom. The bathroom was separated by half a glass wall. I did not like this. If a colleague or friend came over, it would be so awkward for them to use the bathroom. Cleanliness was OKAY, def not up to par considering the price of the hotel. For example, the couch pillow had a stain on it.
Location, staff, decent facilities, lively bar. Wi-fi was awful (almost non-existent), gym under renovation, but at least they worked something out with the club up the street.
Location, Cafe DuPont and Bar DuPont Terrible reservation system. I believe they intentionally overbook the hotel and end up turning away guests. WiFi is terrible. No connection during my 5 nights even after daily complaints. Night front desk staff is mediocre.
Stay was wonderful! Great location near Metro and restaurants..would definitely book again in future! Pillows were too soft and room seemed very warm.
Hotel staff were always attentive and helpful.
One of the maintenance staff opened the door while I was in my room.
I had reserved and paid for a room a week before I was scheduled to arrive. When I finally got there at 11:15p after a long day of travel, the front desk clerk informed me that they had NO ROOM available for me. He gave me a "voucher" for a "nearby" hotel, handed me a $20 bill and hailed me a cab. This other hotel was miles away, not nearly as nice or well-located, and had no idea what was going on. I received no follow-up from the Dupont Circle Hotel management or staff to make sure everything was ok, no less a complimentary stay or anything. And the kicker: as of today (4 days after this debacle) the $1000+ charge for my room is STILL on my credit card (i.e., no refund). I will never, ever stay at this hotel again, and neither should you.
The hotel staff was very cordial. Very busy and active bar in the hotel. Breakfast from the hotel restaurant was good. The room was clean and very modern. Beds were very comfortable. Access to the closet was limited due to the proximity of the bed to the closet doors - couldn't open the doors enough.
The ideal location in Dupont Circle Washington D.C. over-shadowed some of the quirks in the room configuration. Very nice bar & restaurant in the lobby. Not much room to hang clothes or unpack clothes. The lighting in the room and bathroom could have been brighter. The TV could have been on an extension arm or situated in the center of the room. The door-less shower stall was a bit messy.
Modern and sleek. Staff was fantastic. Location couldn't be better. Heated bathroom floors! No recycling. Hallways were cold.
Nice decor and amenities, good restaurant and bar, friendly , responsive staff , great location
Great location and extremely friendly staff. The gym had minimal equipment and there is no pool.
like the location. staff was good. 25 dollars a day to park. I think if you're paying for a stay in the hotel parking should be included.
I wish I could bring the bathroom home with us. Kept amenities (water, coffee, towels, etc.) stocked and staff was very friendly and timely. I would most definitely recommend for young couples and business trips. Not a family hotel (which is one reason my boyfriend and I chose it). It's also directly across from a metro station, which was very convenient because parking's a nightmare in Arlington and D.C. No free wifi and not great reception for Verizon customers. Parking is a bit tight, but it's secure.
Close to Metro. Surprised by the $27.00 per night to park. No restaurants nearby on a Sunday evening
We stayed in room 626 and it took many minutes to get hot water in the shower. My wife waited the needed 3-5 minutes. I became impatient and just took a cold shower.
going home everything. prices. amenities.
My husband and I stayed here before we left for our honeymoon, and it was a great pick! They gave us complimentary chocolate strawberries and sparkling water as a gift for being newlyweds. We loved it! Nice walking distance to Georgetown, right next to the metro.
The hotel is located very well. It is walking distance to Arlington cemetery or to Georgetown. The hotel is few steps from the subway station Rosslyn. We were very pleased to be available coffee and tea on the room. We recommend very comfortable bed, clean bathroom and helpful staff.
Location, comfortable bed, helpful staff. No pool.
Had a great experience. Very courteous and prompt staff. I ended up getting a head cold during my stay and they had cold medicine available for purchase so I didn't have to trek out to the local CVS or Walgreens. Would definitely stay again.
The area was a nice part of D.C., it is right next to the metro which is great. Very nice staff. No continental breakfast, but food price wasn't too shabby. Wish there was a pool.
Clean, good Location Expensive
I thought the hotel and rooms were fantastic. I was very comfortable throughout my stay. Booking through Kayak got me a great deal, and it was definitely a steal to stay here. The location was perfect - right next to the Rosslyn metro stop. I was within walking distance of the Arlington Cemetary and Iwo Jima monument. There were several restaurants in the area that catered to a variety of tastes, which was really convenient. The hotel even provided a list of nearby restaurants with estimated travel times. I'd recommend a stay here! When I entered the hotel to check in, I was greeted by two men welcoming guests into the hotel. There was one man at the desk checking in a woman and her two daughters, and I stood in line behind them waiting to be helped. A few minutes later another man walked in and was greeted by the two men at the door; however, this time one of the men walked behind the desk and said he'd be happy to check the newcomer in. Well, what about me? I was standing in line way before him! I decided to let it go because I am not one for causing scenes. Well, a few minutes later it happened again with another new guest - she was also taken before me. Not sure if it was because I look young, wasn't dressed as nicely as these other guests, or was mistaken for one of the woman's daughters, but I should have been helped before the two people who arrived after me. In general, the people at the desk weren't as friendly with me as other (better dressed) guests. I'm a woman in my early 20s and was traveling alone - probably an indicator that I won't spend as much money as older men in business suits or families with children? Also, no free WiFi is a bummer. Things also didn't look as clean as they could have - dusty TV remote, water rings on tables, etc.
Comfy beds, decent size room in the junior suite. Nice quality towels and linens. Staff was pretty rude when we came back from seeing monuments. Bar tender was very rude when I went to take a call from my sitter and acted as if I was running out on the tab and refused my drink when I returned for no reason. The manager, I assume was very rude when we came in laughing (mind you, it was a bday party and gathering of veterans) In serious need of vending machines or at least bottles of water. The night staff was nice enough to bring up a cup.
Great location and accommodation . Personable staff. If I had to find a weakness it would be too very small elevators
Spacious room located across the street from our conference The heat in the room was stuck on and the thermostat didn't do anything. Had to leave the windows open to be bearable in the room.
The Churchill was a delightful respite for this harried traveller. The staff was exceptionally helpful and friendly, the decor very pleasing, the room quite comfortable . All in all, my stay - though short- was very pleasant. I have no complaints.
Friendly, helpful staff; great location, spacious room, well appointed and comfy. Overall good pic! Room too hot, useless thermostat, too much light at night. Bring a sleep mask
I loved the room and the cleanliness...the comfort of the bed..overall great... the fact that there was no tub mat in the bathroom. Tub very slippery. as a business traveler my flight was late and when I got to the hotel there was no restaurant or room service.. on my floor there were not even vending machines to purchase soft drinks..
the front desk staff was very helpful and courteous. The room was clean and spacious. The bathroom was wonderful.
Great location. Great customer service.
Very warm and welcoming front desk staff. Great location. Well appointed rooms and spacious Nothing comes to mind.
Comfortable bed. Great location good water pressure in the shower The coffee maker didn't work well- the blower dryer was cracked very small bathroom Complimentary coffee in the lobby would have been a nice touch and a complimentary happy hour would be a nice touch
Good location. Friendly stuff. Ice machine wasn't working so wasn't iron. Valet parking only. Room was really small.
The hotel is very clean and well maintained. It is an old building with character. There didn't seem to be any dress code for the staff so I couldn't tell for sure who was working there or hanging out. Staff couldn't easily tell me where local restaurants were. I had to find them on my own. The air blowing into the room from the HVAC vent was loud. I would have expected this from a cheap hotel but I paid over $350 per night.
State Plaza provides nice, basic business-type lodging with good service.
location, comfort, friendly staff
The staff were helpful and nice and the location was convenient. The kitchen is a nice convenience, but not needed for a short stay. The carpet in the room was dirty. There is no fan or window in the washroom so steam from the shower stays in the room, this causes humidity and mold. I'm allergic to mold so this was very uncomfortable. The hotel has two towers, and only one common washroom with one stall located in the other tower. If you have a late flight out you can store your suit cases but no place to change. The toiletries were advertised as designer. It was bath and body brand. The washroom was dirty, hair in the tub. I don't recommend the Hotel for physically challenged guests as there are steep stairs up to the elevator from the lobby. I had to struggle with the suitcases up the stairs. Beware that the hotel charges if there are more than 2 occupants in the room. This was not disclosed at booking. They also charge for incidentals at check in. I found this Hotel to be Overpriced for what you get. I stayed at the Marriott down the street last year, I payed about the same and had a much nicer room, pool, etc.
Liked price, location, staff's friendliness & helpfulness, updated rooms, kitchen, breakfast.
Just a few blocks from the museums, white house, etc. Only 40 feet from a CVS. Rooms were nice and clean. My Only complaint was that when asked about parking they told me they have a Valet. Afterwards a friend told me he parked himself for free. Not sure if they changed their rules or it was just poor communication. Either way i paid like 35$ extra each night.
Staff was friendly. Gave upgrade to a giant suite when they were out of the room I'd booked since I had arrived late. The hotel was old and it was obvious that it was old.
A great location within walking distance of the State Dept., where I was attending a conference. Staff was helpful. Renovated room in the north tower was beautiful. Spacious, super clean, full kitchen, new bathroom and carpeting. Comfy bed. CVS and a liquor store adjacent. Need to upgrade cable to HD service. No restaurants or cafes nearby--at least I couldn't find any.
the location, clean, good service good stay, did not havd a lot of time to go to the restaurant
BEDBUGS. I had to launder everything and throw away my luggage. very annoyed. have stayed here before but will not be going back.
Kitchen and dressing area... very unique! TV didn't work very well. The front desk didn't know all the routes and ways to get to the DULLES airport.
The location is perfect for a family trip to visit Washington D.C. The staff was very helpful in directing us to various sites and helping us navigate the city. Our billing was not correct and it still isn't corrected. I have made two phone calls to the hotel to fix it and still have not had a return call. I will make another call today and hope to hear from them.
The hotel is a beautiful place with excellent finishes. Everything was in great condition and high quality. The rooms were small, which in understandable given the location, but this was a double bed room so it seemed even smaller.
Comfort of the room Lack of phone service or free wifi.
The actual hotel was clean and updated, the staff was friendly and helpful. Overall the actual stay was great. Nice little happy hour offered at the bar. Valet parked my car for 1 night, and took it upon themselves to charge $50 to my credit card, plus a $17 convenience fee. No lot in the surrounding area exceeded $25 for overnight parking. I should have parked my own car. I feel that the hotel was nervy and rude to charge us double the going rate for parking - without notifying me. I felt taken advantage of, since we were already paying top dollar for a 1 night stay. The hotel was nice, but not that nice. I stay in DC all the time, but I may not return unless this problem is rectified.
Excellent service. I ask them if I could make my check in before 3 pm (the official hour) because I was going to arrive at 9 am, and they had my room ready for that hour.
The staff were very friendly and the hotel was beautiful. We'd definitely stay here again!
Location Horribly overpriced
The staff Felt a bit hurried to finish our breakfast.
Amaizing service with very friendly staff Beds and pillows were amaizing
We were in a suite and it was spacious and nicely furnished. Most staff were nice. Great having a Starbucks in the lobby. Nice central location. The bathroom was small, especially the corner sink. There was no counter space. Front desk clerks were hit and miss. Some nice, some not. Concierge staff were great. The breakfast was OK, not great.
First trip to DC. Restaurants, grocery, and pharmacy all convenient to hotel. Shuttle service to Metro station. Staying downtown is most convenient. If nothing available, this is an ok place. Staff very friendly.
Clean hotel. Staff at desk was nice. Housekeeping staff was loud and annoying in the morning. They tried to barge in after we told them no a bunch of times then had a bad attitude because we didn't put the do not disturb sign up and they were complaining in the hallway.
Thank you.Our stay at your hotel was very comfortable and convenient.
Room was nice. I like the in room coffee. Convenient location for my needs. WiFi worked pretty well. Left a wet cleaning rag on my nightstand. Ordered room service 3 times. 1st time forgot utensils. 2nd time never came, had to trudge across the tundra to get a burger at a local restaurant. 3rd time no sauce for the wings. Restaurant never answered the phone always rang through to the front desk who had to track them down. When checking out, no one was at the front desk, waited a long time. Almost just left but who knows what I would have been charged.
Loved the beds -- just as comfortable as claimed. The pool was tiny, not big enough to swim laps.
The hotel was nice and the decor was beautiful 1st the adjustable bed did not work and was hard a brick. 2nd we ate breakfast there. The omelettes were great but the french toast and bacon were horrible. 3rd they were also out of a lot of side items...salsa, fruit for the french toast, whipped cream again for the french toast and more.
Excellent location. Beautiful view of the Washington Monument from our room. Staff was friendly, knowledgeable and helpful.
Location Maids Front desk staff on more than one occasion Very small rooms
Customer service The sofa sleepers
I came down to ride my bike to all the museums and monuments. When I presented my claim ticket for my bike to the bellman my bike had been stolen. I spent 4 hours in the lobby filling out a police report