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After reading some reviews saying the hotel was dated and old, I was pleasantly surprised when the decor and environment was traditional and nice. The location was great for what I needed. I loved having a water view room, and I was able to take a short walk across the street to get to Starbucks and Crispers. It was also a short ride to the airport. The value for the room was great as well. The beds were comfortable, and the room was quiet. The printer in the business suite did not work.
Comfortable bed, lime that there is volumn Water temp was not good, very cool. Wanted a hot shower. Bummed
The location is beautiful The staff was not helpful, billing and charges were not correct + plus I founds several more charges to my bill after my stay that were not authorized. Over all — not the best experience for my wedding night. I would not recommend to others.
The rooms were large and quiet. Beds were very comfortable. Bartenders at the pool were very service oriented. The check in staff were rather cool and reserved, not welcoming at all. When we checked out they were also distracted, didn't thank us for staying, didn't ask how our stay was, No chatting at all.
I have stayed at safety harbor spa on thanksgiving for the past three years. Meet friends for holiday brunch and then stay the night. I decided to order room service breakfast. I got cold eggs, bacon and barely toasted bread but the worst was the inedible breakfast potatoes. I am a tea drinker and the carafe for the hot water was coffee stained and the hot water smelled like coffee. Plus it was 1/2 hrs late and getting a phone call thru was nearly impossible, the room did not have updated info on how to contact roomservice, I got a voice mail box twice that wasn't currently receiving messages, four phone calls. Never got thru. Plus it cost $25.
The lobby was nice, the room was alright, and we had a view of the pool and the bay. It was right across the street from Crispers and Starbucks. This isn't the hotels fault or anything, but we were in the middle of old folks town, so all but maybe 4 places were closed. The bathtub in the room was dirtier than the average. We went to the hotel restaurant for dinner and waited over an hour for a salad and chicken and we never saw the waiter again after placing our meal order. There was a $16 surplus charge per day to use the amenities in the hotel that should have been included in the price of the room to begin with: internet, gym, business center, coffee maker in the room, pool, etc.
Best location for July 4th pool party and fireworks show. N/A
Staff were super friendly. Great shuttle service! Food was a delicious. I would stay there again.
I arrived at the hotel close to 11pm, and my room still was not ready. After waiting for 20-30 minutes for them to prepare a room, it was the wrong room and there was dirt/dust all over the bathroom counter and sink. I had booked a water view room and the only view i had was a parking lot. Around 1am I was woken up by pounding on my door.. once I opened it I was questioned as to wether or not I had even checked into the hotel since they had no record of anyone staying in that room and it was supposed to be vacant.
No shampoo and conditioner the first night, second night they took dirty linens and didn't replace, also lots of remodeling noise, third day had Jack hammering in room next to us and was told " remodeling" i said that is great but you shouldn't have put us next to it! Not a great stay... No breakfast either
The staff was very nice. The room was very modern. I didn't expect such a great experience. don't get me wrong I expected it to be fine but it exceeded just fine only drawback was that our lightbulb in the front hallway of our room was dead but everything else was perfect and even though we brought in Christmas away from home we still felt comfortable bringing it in there. I definitely look forward to staying there again on our next visit.
Clean and hospitable
I liked the waterfront view. It was a nice view on the 6th flor and look out over the bay especially at night view. The size of beds were too small and the placement of the lights in the room didn't allow proper lighting. They were too bright over the bed. The rugs needed cleaning.
The room and Hotel was very clean. The staff was excellent. Valet remembered us and was very personable every time we saw him. I can't remember the name of the front desk clerk when we checked in, he was very professional and helpful. This was our first time in the Tampa area and after our stay at the Hyatt we are ready to go back. The bed was very comfortable I never wanted to get out. I only have one complaint. Right after we checked into the room. Maintinence arrived at the request of the maid to fix the toilet paper roll in the wall. She had just walked in without knocking. After she saw us in the room she explained and did not know that we had checked in at the time.
Great time for the New Years Celebration. Hotel was clean, room had a great view, and the people were very helpful. I would def come back and stay here again.
Everything was clean, room service was speedy, all in all a pretty enjoyable stay The pillows aren't that comfortable for my neck. I feel as if they were just puffs of air that didn't provide much neck support.
The staff was very friendly and helpful. The pool was pretty and the boardwalks were scenic. Our shower fixture was broken but still usable. I let the staff know when we checked out about the issue.
Excellent food and service, top notch room.
Very comfortable, clean, excellent friendly and helpful staff We've stayed many places, and this was truly the best in terms of comfort, cleanliness, and staff service.
We loved the ocean view and the rooms were nice despite the size. Everything was clean. As many others have said, the walk to the beach is a jaunt and the weekend we were visiting there had recently been a storm so the walkway was flooded with two plus feet of water. The beach itself was not altogether delightful- run down and dirty. We spent the weekend at the pool which felt very small and overcrowded. At the snack at we purchased a refillable cup only the find after drinking that there were ants in the soda line so our cup was full of dead and dying ants. Our purchase was not refunded.
well placed for our beach holiday with plenty of sunbeds around pool area. Rustys restaurant very good. Upgraded to an ocean view which was great. Thought the Sunlongers/sunshades on the huge private beach should be complimentary to guests !
We had an amazing stay at the Sheraton Sand Key. I was notified via text to check in early and request any preferences for our room. I was given an easy access room on a quiet floor and a ton of extra pillows, as I requested them because I am pregnant. The staff was super accommodating right from the beginning! The room we stayed in was updated, clean, and had a great shower. The resort is beautiful with the option of the pool and the beach available. My husband and I just pulled pool chairs out onto the sand past the volleyball courts and it was peaceful and quiet, and very relaxing! The beach is beautiful to swim, and walk along for sunsets. The food at the hotel is great too! A great place for families and couples alike, hard to find! i highly recommend!!!
Nice beach front location Rooms were dated. We had a view of the roof and building across from that which wasn't part of our beach get away plans.
Enjoyed the location - Easy access to the beach, umbrellas and padded lounge chairs available for $25.00/day. We saw beautiful sea life (starfish, a baby octopus!, dolphins, pelicans, live shell dwellers) but no jellyfish and no sharks at all while we were there. Debbie, our Beach Concierge, brought us great sandwiches made upon order by the hotel chef for $10.00 each and she told us stories, answered all of our questions about the hotel and the area, helped us celebrate our 25th Wedding Anniversary -- She Was Wonderful! The hotel is clean and the staff was very accommodating. We had a wonderful experience. Our room had a partial view of the beach and it overlooked the tennis courts. It wasn't ideal but it was nice. Our room smelled a little musty and it was located near the laundry/vending/ice machines which were all very noisy and used frequently. There was about half an inch of space at the bottom of our door to the hallway so we heard all of the noises from the hallway very easily. The room was a typical hotel room but the bed was very comfortable. And it's nothing that the hotel can control but the municipal water there is very soft and it feels like you're still soapy even though you're clean so it takes some adjustment to get used to.
Friendly and very helpful staff. The pool was too crowded and some guests were allowed to place towels on the beds to keep them reserved and didnt show up the whole day at times. THis should not have been allowed by staff.
I liked the bed itself. It was good for sleeping. The front desk was a mess. 4 people working it, but still a line of 5 people. I asked for another night in my room and was told there was no way. I asked for a room with a good view and a balcony. I got a view. And a balcony. FACING A TREE AND THEIR MAIN ENTRANCE WITH THE PARKING LOT TO THE SIDE. How romantic....
Excellent pool and beach Bathrooms are on the small side
Excellent service, clean rooms, friendly staff, use pool all night (that's a big plus), resort-like hotel Nothing bad at all. Book with confidence, I so would stay at this relaxing hotel. (I guarantee you you won't find a better one around.
Very friendly and accomodating staff. Loved it.
its very comfortable, it has all we needed. it´s probably a little away, and you ought to have a car. we used it just too sleep cause we were visitin`, Tampa, St. Petersburg & Clearwater all during` weekend. there was too much light in the bedroom, the black out curtain wasn´t enough, but we were so tired, that we didn´t mind at all.
It's a bit old and could use some updates
Nit a great loation unless you have a car.
The location, the facility and the staff were all great. We'll stay again if we need hotel in Tampa, and will recommend it to others.
The security was pretty good. The view was relaxing. I was dissapointed because what I booked was not what I got. I reserved two bedroom suite and I ended in two separate rooms because the room was given to another person.
Beautiful location on Tampa Bay. Excellent staff and beautifully kept grounds. The room was a little run down and aged, but nice layout. We liked the balcony, kitchen and amenities. The room could use a little sprousing up and repaired. Door jambs, tile and holes in the closet walls for A/C and water heater access should be fixed. Flyers in the room asked us to conserve water, but the shower faucet leaked and could not be turned completly off.
My room was more than satisfactory, boasting incredible water views from every angle of the large balcony. Inside the room, I felt surrounded by elegance from the crisp white linens on the large king sized bed to the high end furniture choices used to compliment the large kitchenette. The bathroom was luxurious and spacious, perfect for relaxation after a long day on the adjacent white sand beaches. The staff, particularly my wait staff at Shor; Aki and Nate, as well as my bartender, Krystin; made me feel right at home as if I had known them for a lifetime. With their pleasant welcome and eagerness to make my vacation as enjoyable as possible, it was easy to see why this resort is so highly rated. I will most definitely arrange for another stay soon to revisit this beautiful resort and its amazing staff and will be sure to recommend the Hyatt Regency in the future.
Staff excellent!!!! Fixed my problem with a bonus. Love those guys at the Hyatt...Worth every pretty penny! My reservation from Bookit.com did not arrive in time for my arrival. I waited in embarrassment for 45 min while trying to solve the problem over the phone. The manager took care of the problem later. I will never book a res with Bookit.com again!!!
We loved the room and view of the pool deck. The location is adjacent to a pristine beach, the beach walk and not far from shopping, dining and transportation. My wife got a shell massage at the Sandiva Spa, which she said was very nice and worth the expense. Our ice maker in our fridge didn't work, but the staff was helpful, fixed it quickly and brought us a bag of ice. The hotel dining was also very good. There were plenty of options, local flavors and the food was delicious. There was nothing, that I noticed or experienced, that detracted from our short vacation. It's an upscale resort in a resort town. So the hallway carpeting is worn and wrinkling, and there are nicks and scuffs here and there. If you're the type of person for whom perfection is your expectation, then stop here. You're better off building your own perfect resort from scratch. Save this one for the rest of us.
Pool view of ocean. Loud construction noise outside room starting at 730 am. Not worth $400/night to have to put up with that. No bar/lounge.
Beds were too firm Pillow were uncomfortable
Excellent food! Pool was not overcrowded, even on a holiday weekend. We were able to find a chair, no matter the time of day. Beautiful hotel. Friendly, gracious staff. Beds were comfy and we had more than enough pillows. Technically, the beach is across the street. But we had great views of the beach and the harbor, especially from the upper floors.
the facility was amazing and so was the pool the sheets were not changed in our hotel in 10 days. the hotel doenst have its own housekeeping staff it looks like. every day was a different maid.
Great hotel and staff! everyone very helpful. excellent location for everything very close to town and the beach was right across the street. only thing we didn't like was the breakfast not enough protein choices almost everything was very high in carbs but everything else was great
The room was clean, updated, and spacious. The balcony overlooked the harbor and view was great. Each morning we enjoyed the continental breakfast before we walked across the street to the beach
The location is good but this hotel is VERY dated. It's more of a spring-break style hotel. The images online were very misleading. First of all, the hotel looks nothing like the images pictured online. Secondly, our room was weird with a hodgepodge of furniture, (the two double beds were different sizes and styles). It just felt cheap.
Nothing There was mold all over the place, bodily fluids on the bedding, the desk clerk was extremely rude, we were locked out of our room after complaining about the hotel, the hotel is nothing like its described online: it's in the ghetto, not on the beach at all, the rooms are tiny. It's nasty!
Close to the beach. Easily accessible. Beds were not very comfortable. Air conditioning unit was extremely loud and walls were so thin we could hear the people in adjacent rooms talking.
They were accommodating to us and quickly moved us to a new room when the lock on our original room had difficulties. Room was mostly clean other than a few hairs on the bathroom floor. The bed was pristine. Good location and good view from the front window. Not a bad hotel for the price. Though the view was decent, it is from the front window which is usually kept shut by people for privacy. We were under the impression it was a balcony view that we would be able to enjoy. The shower was terrible, it was probably the worst shower I've ever been in, there was never good pressure.
I loved how close it was to the beach and fishing. There were bars near by, and a good crud of people. I did see nor run into ant A holes. The beach is perfect. I only paid $80 per night but this was in oct not the middle of summer. I'm sure the hotel coast way more any other time. The hotel was old/ extremely out of date. The only new thing was the tv.
The location. It was in walking distance of everything! No breakfast and wifi was hard to connect to
The location is close to the beach and the attractions. Walking or bicycling is not a problem and everything is relatively convenient. The rooms were clean and neat. This was our second stay here. Both times haven't been bad. The staff is relatively friendly, though not too talkative. The bed was terrible with a huge hump in the middle. The first time we stayed here, the bed was decent. Don't know what happened this time! :(
Extremely noisy. Beds are hard as a rock. If you want any sleep at all, stay somewhere else.
The location was great The cleanliness of the bathroom was very unsatisfactory. Our towels had body hair in them and the shower was disgusting and have no water pressuse at all. The bed was very worn and had a huge slump in the middle of the mattress, we only slept 3 hours in total. When we approached management they were rude and disconcerted. We will not be visiting this hotel again.
they have just about all you need on site pool side bar, lobby bar, sports bar and grill that was able to get our home town games for us, upscale 4 star restaurant and an excellent spa... we went to Florida to hit the beech and found our selves struggling to find a reason to leave our hotel spa services were amazing cant say enough about the experience, do yourself a solid and book a message. no on site parking you are forced to valet your car for 24$ a day and neither our booking site nor the mariot site see it fit to mention that... that said the valet service was good and we never had to wait long for our car
Good location and customer service
Excellent quality of room, hotel and pool furnishings .Free internet and airport transfers
Clean, Great service
We needed early check in and the staff was accomodating. Which after our arrival I understood why. They appearred to have very few guests. The hotel is mixed use part hotel and part office buildings. The view from our room was a view directly into business offices and vice versa. There is no way that you would feel comfortable opening the draperies. As the all the people that work in the offices have a totally unobstructive view into your room. Our selection was totally based on the proximity of the Hotel to the Airport and a mutual meeting location across the street from the hotel. Had I been aware of the office atmosphere I never would have considered this hotel. I did for the price expect a pleasant view and at least an illussion of privacy. There were several other hotels that were located
Good location, free parking, clean room, very comfortable beds! Great experience overall...can't wait to return! No negatives
Very clean hotel, and courteous staff. Booked this hotel last minute, and only wish I could've stayed longer. I would definitely be back to enjoy that rooftop pool that I missed.
This is an excellent International Hotel, very conveniently situated for the Airport and for exploring Tampa. The restaurant is excellent and the the roof swimming pool is good too
The roof top pool
hotel was very clean and location was good
The room was wonderfully clean and fresh. Simmons Beautyrest Pillow Top King Bed ... wow ... slept like a baby! Very good location for an airport overnight
The rooms were very spacious and clean. The view from our balcony was if the beach and the club beneath us. The pool was very clean. On Sunday's they reserve it for hotel guests only......as far as the night club, they play a lot of techno but on Sundays they changed it up. Ohhh I almost forgot about the cheap drink specials. You cannot beat a 2 dollar drink. The resort was awesome all in all. You never need to leave the premises. But if you don't like loudness at night in your room from the music, ask to not stay on the same side as the club. Although there were no reserve seats at the pool. People did it.
Location and amenities are great! Valet was also great and they were friendly and fast Being placed in the room directly above the club. I requested a higher floor to be away from the club and its noise until 3am
Really enjoyed the overall hotel. Beach is small but nice. Pool is very enjoyable. Lots of bars that included specials. Hotel room was very clean. Hotel made our stay easy and fun. We did find ants in our bathroom but didn't see it as a big deal, simply took care of it ourselves.
The staff were very friendly. The hotel smelled like salt water, which, I realize is most likely due to its close proximity, however other places I've stayed did not have that issue. This place is solidly just ok. Not great, but not terrible. A younger, less pampered traveler probably would have been thrilled by the accommodations.
Several bars, a nightclub, and a stage with live music and a dance floor all in one resort. It also has a pool, hot tub, and a small private beach. Also walking distance to several restaurants and shops. I wish I could have stayed longer (not really a negative comment about the resort, just wish I had a lower vacation)
Loved the showers!! We stayed in fort Myers at a condo, then due to bad weather we decided to head to Clearwater. Best decision ever! Took the key west express for a couple days and came right back to shepards! We will definitely be back! The elevates were slow... Took forever to get on one depending on the time of day. We mostly used the stairs.
Music was outstanding! The staff was extremely friendly! Beautiful view! Beach chairs should be free as a guest.
I liked everything about this Hotel, the room, the cleanliness and the location. The icing on the cake was the live band on the deck, the club downstairs and the bar overlooking Clearwater beach. Now I know where to stay when I'm in Tampa. Nothing, everything was an A+
The new renovations and the friendly staff That the only way to park your car was through valet
casino and room booked smoking room did not det smoking room
Parking was an issue as a guest of the hotel a $10 fee to park in the parking deck which was reimbursed by the hotel or a $25 overnight valet parking fee which you did not get reimbursed on as a customer of the hotel you should have the option to valet your car without the $25 fee
The hotel has many facilities. It was further from the center as we thought and because of the casino (we assumed) the public was quite elderly, which we had not expected of a Hardrock hotel. Also too bad the breakfast was not included even though the rate was quite high (189 USD excl VAT)
Location They tried to charge a "resort fee" of $25 per room per night to cover "amenities" such as pool towels, a newspaper, small bottle of water in the room, down service, business and fitness facilities, and other minor incidentals that all major hotels provide for at no charge. I had them remove that charge from our bill. We will not stay there again or anywhere where they try to nickel and dime you at every turn. No self parking - and valet charge was $22 per day. This is in the off season and an outrageous cost.
staff helpful, beach towels and chairs provided Funky smell in room like old body oder
I was in town for a concert at the Amalie Arena and didn't want to drive back to my home on the east Florida coast the same night. Everyone was very friendly and helpful and the room was great. I would stay there again. The usual downsides to a downtown hotel, like having to pay a lot for parking and no spots available in the valet lot. Also, the only way I could find to get from the part of the 3rd floor where the catwalk from the garage/City of Tampa building and the conference rooms were was to go down the escalator to the lobby and then take a second set of elevators to the guest rooms (I was on the 8th floor).
The Hotel staff was amazing.. Very polite and made sure our stay was as comfortable and easy going as possible. The room was also amazing!!! Very spacious and clean and very comfortable beds.. I loved my stay at the Hilton and will be making this hotel chain my #1 choice when vacationing. I loved everything!!
Comfortable bed needs updating of furnishings and decor. Carpet tacks from bedrrom area to bathroom were exposed, painful!! Restaurant was expensive.
room was clean and comfortable. Funky odor in the lobby.
I wouldn't stay at this hotel for free!
With clean room....large bed....close to testing center of my daughter.....
Clean room. Good size Restaurant in hotel has poor service and doesn't seem clean. Wouldn't eat there
Staff was great from the moment i stepped in. Restaurant in hotel, night club, pool, basically all you need. Room was cleaned and smelled great. The room wasnt luxurious, like marble baths, but was clean and provided all we needed. Door to the room opened outside. Room had 2 full sized beds, not queens. (My fault for not double checking) We were positioned close to the night club and listened to thumping at 10pm when we went to sleep. We had a 5am wake up, so we missed the am breakfast that starts at 7.
The check in process was very slow and not very friendly. I did not know the hotel was garden style, appearing to be more of a motel. The room was very dank, both double beds visibly sank in the middle of the mattress. The bathroom was clean, but the molding in the bathroom was either not complete, or not cut or installed correctly. The hotel was extremely noisy, with a lot of activity (fighting) in the late night/early morning.
Clean room, close to Airport No hot water when we stayed (maintenance problem - but still a problem for us), no complimentary breakfast - not even coffee.
Close to Airport No shuttle at night; Breakfast not included; outside (motel) doors; Could hear highway traffic; Restaurant opened 15 minutes late;
Price Soggy , sticky carpet. AC leaked. One slow elevator, getting to our room was a challenge. NO continental breakfast, NO microwave in ea room (one $20 microwave next to ice machine)
The fact that its next door to a strip club Sink didnt work. Had to use shower to brush teeth.
We had a room on the top floor. The front desk staff was friendly, the room was a good size. Only 10 minutes to get to the straz center downtown. We woke up to people yelling down the hall to each other and a woman using very foul language. I acknowledge this isn't the hotels fault, but if I stayed again I would ask for s room far away from the elevator. The walls are pretty thin to the outside so you could clearly hear other people's conversations as they walked by our room.
The staff are very helpful and friendly. The gym is well equipped and the rooms are really big and very clean. Worth the money The location is not great but the hotel provides a free shuttle. the internet is quite expensive like $7 for 15 mins.
My wife and I are from the area. We were celebrating her birthday and my goal was to take her "away from it all" (duties as a mother, career woman, etc.) while not having to travel far. The hotel provided first-class amenities, scenic prime location, superb on-site dining, the latest extended check-out time we've ever experienced and the perfect romantic ambiance. The best part: We were 15 minutes from our front door! We were surprised that lit candles in the room weren't allowed. However, we understood. Also, no refrigerator to store items left over from the stellar meal at Aqua.
I like Westin in general! But Tampa bay westin has nothing to like THIS SPECIFIC WESTIN IN TAMPA is the worst! I got there at 2:00 am being exhausted and they didn't even let me check in because my reservation was made the same night(after12)!!! They asked for more money since I booked it through kayak THEY DID NOT LIKE THAT AND WAS OBVIOUS WITH THE ATITUDE! The guy (MIKE WITH ARABIC ACCENT) said Too bad you booked it through kayak, it's a third party and we can't even match the price!! So you have to pay more now that you're here! Ended up leaving without getting my money back! I lost $128 and checked in at Hyatt instead! Horrible experience
It is comfortable, but room servace rather slow and the same with house keeping, recepcians are very gentle.
Very very good. I wish it stayed at a nice beach. Everything else was just perfect. It was not a swiming beach though they call it privat beach. Only jets.
peace and quite the bathroom did not meet my expectation by a long shot
ocean front - fantastic view, looking new / well maintained property, friendly staff very limited vegetarian food options, water and ice was not available in the pantry many times. did not see cookies even once. instead of charging a fee for the 3rd bicycle, you could provide something similar to Hyatt's Wheel Fun Rentals. You could challenge yourself with providing food and drinks at competitive price
The view was amazing best location on the beach also free bottled water on each floor Rooms were decent and comfortable but not resort luxury, to many kids running around felt like I was at a kids resort, resort fee covers fresh fruit never had any out on my floor in the pantry they have call ahead valet so it creates congestion with the cars and your stuck and can't leave .... Utter confusion
Location. The hotel was dirty. We never received maid service, although we did not opt out for additional bonus points/incentives.
Location. We went to a hockey game at Amalie Arena and it was a fairly short walk, The room we had was nice but the view was of a rooftop and nothing else. From reading the reviews, I expected a better view.
The staff were extremely responsive, helpful, and friendly. It's just a bit dated - as long as I didnt pay full price, I'm fine with it. I wouldn't pay the published per night rate to stay here, but it was a great place to stay with a deal rate.
I loved the location and the value for price. All the employees provided excellent customer service. Everything was awesome
The staff and location were exceptional. Hotel is beginning to show wear and tear. With a renovation, it would exceptional as staff and location were wonderful
The location was excellent and it was visually appealing. Quiet and comfortable. Sense of privacy lacking, due to visibility with office building. Unaware of level of window treatment.
Location Room service was nonexistent
The location was very good - you can easily get to the convention center by foot as well as the arena and several other venues. The hotel's valet needs to review procedures and follow through on providing better service to its customers. I credit the staff with listening to our concerns. The pool area also didn't seem as well kept as other hotels we've used in the area.
One towel was frayed and stained beyond believe...guessing a cleaning towel was accidentally put in the room
Location.close to the harbour and restaurants.beautiful view WiFi was not free. No free parking.
The surrounding area
The view was excellent. The hotel looked a little dated. On another small note the door jammed.