The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's customer service?
The staff at the hotel, especially the reception girl, are known for treating guests well and making them feel welcomed. Many guests have highlighted the excellent service provided by the staff.
Are there any specific amenities or services that stand out at the hotel?
The hotel's design is a standout feature, and guests have appreciated the convenient location, which is near to everything.
Is there anything to be aware of regarding the cleanliness of the rooms?
While the design of the hotel is praised, some guests have mentioned issues with the cleanliness of the bed sheets, with reports of them not being clean and full of hair. Additionally, there have been concerns about the air ducts bringing in smoke from other rooms in non-smoking rooms.
What are the dining options like at the hotel?
Some guests have suggested adding vegetarian breakfast options. This feedback indicates that the hotel may benefit from expanding its breakfast offerings to cater to vegetarian guests.
Is there anything to note about the availability of the spa facilities?
While the hotel offers a spa, there have been reports of it not working. Guests have mentioned that they raised the issue with the staff, who said they would fix it, but it was not resolved.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Nearby Attractions
The hotel is conveniently located near several attractions, making it easy to explore the city. Consider visiting Anichkov Palace, the State Russian Museum, Church of the Savior on the Spilled Blood, and the Summer Garden, all within a 1.5-mile radius.
Check-in Experience
Guests have praised the welcoming and efficient check-in process. Arriving after 2:00 PM ensures a smooth check-in experience.
Consider Alternative Transportation
While the hotel offers an airport shuttle for a fee, some guests found that using local transportation or ridesharing services provided a more cost-effective option for getting to and from the airport.
Laundry Services
Take advantage of the hotel's laundry facilities and services, which have been positively reviewed by guests. This can be especially convenient for longer stays.
Vegetarian Breakfast Options
Some guests have suggested adding vegetarian breakfast options. If you have dietary preferences, it may be helpful to inquire about this with the hotel staff.
Addressing Room Cleanliness
While the design of the rooms received positive feedback, a few guests mentioned issues with cleanliness, particularly with the bed sheets. It may be beneficial to communicate any concerns directly with the staff.
Spa Facilities
Some guests reported issues with the spa not functioning properly. If access to the spa is important to you, it's advisable to check with the hotel about the status of the facilities before booking.
Friendly and Helpful Staff
Multiple guests have highlighted the exceptional service provided by the hotel staff, particularly at the reception. If you have any special requests or need assistance, don't hesitate to reach out to the accommodating staff members.
Room Smoking Policy
While the rooms are designated as non-smoking, a few guests noted that smoke from other rooms could infiltrate the air ducts. If you are sensitive to smoke, it may be worth discussing this concern with the hotel staff when selecting a room.
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Distance to city center | 1.1 mi |
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Nearest Airport | Saint Petersburg Pulkovo |
Distance to airport | 9.0 mi |