Hotel was within walking distance of centre and the fact that it had free parking was a plus for us. Very basic but clean. Receptionist kept answering phone and just asked for name and money up front for stay. No interaction at all.
The lady at the hotel found out that a mistake was done with our booking and that no room for 5 people were available for us. She rapidly found a solution and we got a room for the night. No assurance that our booking is still ok when we arrive at the hotel.
esay to get to, clean and tidy good value breakfast none
The close proximity to the centre of town, the marina and the Aquarium was wonderful, all within walking distance. Room was very clean and good value. Good for an overnight stopover. It was very impersonal, locked out until reception opened at 5pm and then, on check in, was issued with a code number which opened the front door. More like a boarding house as opossed to a hotel. Sensory lights in corridors a little creepy.
very basic but cheap and easy walk to la Rochelle and with bars cafes and restaurants within a few steps of hotel as close to university rooms clean and functional but a bit grim
Simple, central to La Rochelle
the room was clean. there was spare bedding. very easy to check in. liked having the code in place of a key inconvenient that the reception is unavailalbe between 11-17h as would have liked to leave a bag there during the morning.
Staff very helpful - made excellent 11th hour Saturday dinner reservations, though our first choices were fully booked. Elegant interior setting & rooms at a value price. Hotel at northern edge of old center city: relatively easy entrance & exit by automobile from out of town. No free parking provided: on street parking difficult.
Friendly and helpful staff and excellent decour and buffet breakfast I found it impossible to contact you to make my reservation by telephone but had no problem using your web-site to make the booking
Excellent location for shopping, visiting the old port/town and eating out. Room and bathroom were of a good size and in excellent condition. Staff were at all times friendly and helpful.
The central location, the helpfulness of the reception staff, the parking facilities. The excellent room which made for a one night stopover. Given the wide range of restaurants in the town the lack of a restaurant in the hotel was not a problem.
A very helpful front desk.
Great location, next to central market but quiet street. Nice older place with updated (but small as usual in France) rooms. Noon checkout time and very good breakfast till 11 a.m.on a Sunday! Nothing, really was great although no elevator or air con could be an issue for some people.
Clean and tidy Room was a bit small for three people
Excellent location. None.
Central location 1 hotel was all locked up when we arrived at 2115,with a phone number to ring on the door.2.breakfast poorly supervised had to ask as milk etc kept running out.
Would highly recommend this hotel . Staff were welcoming, knowledable and v helpful about the region. Got the romantic family room which had lovely balcony . Children loved squeezing their own orange juice in morning. Location perfect .safe and cheap carpark just around the corner. no
Very good traditional French hotel. Fantastic breakfast,homemade jams ,great patisserie ,good location centre of town but quiet.5 mins walk to seafront .No parking at hotel but secure public parking only a minute away. Would highly recommend(no air con but good old French shutterinhg does the job)
Hotel close to Old Town Both rooms on third floor, no lift Double room very small. Bed hard and 'squeeky'. En suite was separeted from bedroom by a curtain. Shower head had to be held as only in one position. Single room extremely small. No air conditioning. Bedsheet stained
Old style French townhouse/hotel. A lot of charm but not everyones cup of tea. Couldnt get satellite tv.
The staff where pleasent and helpful. For the money u pay the hotel should be clean and it was not, when u walked up the stairs there was a smell from the old carpets.
La Rochelle is a great place for a family holiday,and the hotel is well placed to explore the old town and port with beaches nearby. Great restaurants and atmosphere. One problem. Although the hotel staff were friendly the basin in our room was blocked and in spite of asking to fix it a number of times the problem was not resolved. This meant that the basin was unhygienic and often couldn't be used.
the location was too expensive for the rooms offered which were very basic.
The location No
The location was super. Very close to the harbour and street entertainments at night. We enjoyed the poolside tables for reading etc. There was only one chair in the room - should be two. Breakfast poor value - no muesli, terrible machine coffee, the hot food was awful, marmalade always hidden away. In town, we bought a very good 3 course meal in the evening for less that we paid for the breakfast. Also, when we booked it was advertised as 13 euros, but we were charged 14 on departure.
The hotel was very good and the restaurant... would have liked some help with luggage on departure ny mother is 88 and I tweaked my bag lugging the suitcases around to the car.!
The restaurant I didn't know abaut parking in this hotel
Location was brilliant-very central but peaceful at the same time. Overlooking the port, close to the train station, aquarium, local amenities. Car rental on your doorstep. Staff very helpful.
Spacious room and en suite. Nice comfortable bed. We were on the fifth floor behind the main hotel building, so it was quiet but we could still see the sea over the rooftops which was lovely. Swimming pool was nice and deep with amazingly comfortable seat shaped lilos. Perfectly located beside the harbour, very close to restaurants, the town and bus and train stations.
Yes, we liked this hotel. It's loceted very good.
Excellent location on the quayside. Polite & helpful staff. Sometimes noisy night club behind hotel.
Friday afternoon in septemeber, no one else there
The ability to relax in tranquil surroundings away from the usual hub bub of working life plus the very friendly attitude of the staff.
Excellent hotel, very comfortable and restful. It was a long walk to the nearest restaurants, good distance to cycle.
The staff were very pleasant, the location is really great and the pool is nice We ordered breakfast but didn't avail of it, we were charges which is fine but it was very expensive for what was a pretty basic breakfast.
situation tbhe hotel was very poor and not value for money. facilities and spa appalling, We as old age pensioners found having to pay 18 euros per day to give us access to basic kitchen facilities scandoulas
The excellent service from the hotel sraff.
The overall experience was good and the staff were very helpful, especially the receptionist. None
Friendly staff. Clean. On a very big, busy roundabout, lots of noise from traffic and restaurant- unable to sleep with window open due to noise and air conditioning broken. Lights outside hotel very bright- kept us awake despite black out curtain. Wifi didn't work.
Menu in the restruant was in English. Room was very modern and well presented No hairdryer
Friendly, and welcoming More guest facilities. i.e. hairdryer, iron.
The restaurant was excellent and a great atmosphere seemed to prevail throughout the hotel.
Pleasent staff Room not hoovered
Freindly staff and a great Brasserie No
Staff were vey helpful the hotel was very clean The food was not to our taste we felt a louge to sit and chat in would be nice
It was comfortable and more than adequate. Nothing.
Good position, easy walk to all sites.Well refurbished, clean and spacious rooms. Near Aquarium with handy parking. Fantastic triple glazing...no sound from outside. Well pleased.
Hotel recently redecorated in chic neutrals, comfortable, clean, very close to port and town centre. Choice of breakfast or just coffee and croissant. Double windows keep out street noise but then stuffy as no aircon. Dodgy hips avoid 3rd floor as no lift.
reasonable basic hotel in a good location.
Very good location close to old port and shops/restaurants. The hotel has very recently been refurbished and so is very clean and fresh. Proprietors are friendly and breakfast good value.
The convenient location close to the old section of town and the promonard/port and seaside.
None Over-priced and very noisey at night.
the welcome arrival is great by giving us such good info about the place and accommodating nothing!!!!!
Very good location
Excellent and friendly service including late check in and allowing bags to be kept after check out. Clean and recently upgraded , bed very comfortable. Very central, delightful old hotel. None
Location for ease of access to all areas of the town
Kindly staff, nice location for sightseeing nothing
The location worked beautifully. Staff was friendly. It is very loud at front but needed to keep windows open for ventilation, and the shower water temperature fluctuated dramatically.
Location, step out the door and you are in the heart of La Rochelle. Parking is well away from hotel, basic rooms and as it is very limited size inside there are no lifts to get to the rooms. If you are in any way restricted climbing stairs then this hotel is definately off your list.
Location is fantastic There is a very noisy bar next to the hotel - not the hotel's fault, but noise until 3 / 4am
Lovely hotel, simple yet stylish decor and the staff are very friendly and helpful. Great location, about a two minute walk to the centre of town/harbour area. Breakfast was a bit overpriced at 13 euros each!!
Proximity to town. Friendly staff and beautifully run hotel. Excellent breakfast
we liked the situation , closeness to town. plumbing very noisy, very aware of other gusets using bathrooms and toilets.
Staff were very friendly and helpful. For eating out unless in the hotel you will need to travel to near-by towns
It has recently been refurbished and very tastfully done. Cereal's at breakfast would be a good gesture. Also there was no baby high chair. Every thing was lovely, except the pool was too cold, We have stayed there before and noticed this in summer, a heated pool would be much better.
We were impressed with the courtesy of the staff. We were upgraded to a junior suite as same price as standard room. The room was spacious and well designed with nice wood floors, modern wallpaper and nice curtains. The separate WC from bathroom was also good and the shower/bath was very nice. We liked the idea of having two separate swimming pools - one for adults and another for families. We thought the breakfast was overpriced for basically a continental breakfast. The price should be more in the range of 8-10 Euro.
I could not fault anything at this hotel - it was a complete pleasure to stay there. Staff and facilities were excellent for the type of hotel which had a certain understated elegance.
Very good sevice. Goodlocation. Highj quality furnishings. Nice feel to the hotel.
Extremely clean, very good facilities in the rooms, Staff very efficient A lovely hotel !
Adult only swimming pool / room & general hotel interior & exterior design / fantastic staff / location unbeatable Entering after hours was a little unclear
beautiful location, very good couisine, nice spa/swimming pool staff is not aware of many tourist information, no tourist prospects available, if any then only in French
Superb food and friendly staff. The hotel is modern and well decorated. The leisure centre closed rather early at 19.00 with check in only allowed from 16.00 and was disappointingly not open at all on Sunday. We got no use out of it and I would urge the hotel to keep this open at weekends when most use can be made of it and a little later into the evening, say 20.00. The hotel is also not near any restaurants so choice is limited. The excellent food made up for this but it makes sense to include breakfast in the rate as there is no choice but to eat at the hotel. We found the hotel expensive for what and where it was.
Sunday morning at the desk the main staff member at the desk made a nasty and not service friendly impression. At Saturday the staff was very good and friendly.
Very good restaurant. Excellent design of the hotel, very comfortable rooms. No brochures and menu in English. The swimming pool is mostly fro children, no beach near the hotel - is necessary to go to a beacg by car.
The hotel was exceptionally quiet and comfortable. The breakfast was excellent in terma of quality and selction. The dinner menu is too limited. There needs to be a greater variety of choices either by changing the menu for each day or in the selections offered.
If one is very physically fit, bicycling and hiking is available for island exploration. Otherwise a car is necessary. If one is interested in a beauty spa environment the close relationship with the spa next door is valuable with the exception that it is closed on Sunday. If one is interested in being alone, the hotel was quite isolated and desolate in feel, very very quiet. The staff were extremely friendly and helpful when they could communicate in English. The food both in the hotel and attached spa was more than adequate in portion and was very delicious as well as presenting a varied and interesting cuisine. Cocktail hour was pleasant with interestingp, tasty hors'doevres. The hotel and restaurant were immaculately clean and nicely appointed. Transportation from the train to the hotel was not arranged for me by the hotel, although apparently was available and at 1/5 the price of the local taxi service. I arrived at 10:30 am but, although checkout was noon, my room was not ready until 4:00 pm. The various meal plans were not described and upon questioning, the staff could not explain the plans in English. Without a car I was fairly stranded at the hotel, not able to visit the remainder of the island nor La Rochelle. The hotel was much more isloated and desolate than I had expected. The low tide did not allow ocean swimming during the bulk of the daylight hours, but only revealed a very rocky, seaweed-slimy beachfront. The swimming pool at the spa next door was indoors, with very warm salt water, not the refreshment one desired during a hot day. The hotel shop was closed on Sunday, very inconvenient when so isolated from the rest of the island.
The hotel has recently been redecorated and first impressions the reception / lobby area looks really modern and clean I thought it was very overpriced for what you got. No mini bar in room, safe that was not attached to anything!, No iron. The private balcony was not private at all as people walked past quite often to get to the other hotel and there was no screens between the other balcony just small wall not even knee high
Close to the market place and all cognac factories. And good value for the moiney. Cheap roomprice. Too small room and toiletroom.
the staff were very helpful,the hotel is ideally situated to explore La Rochelle and the car boot sale on saturday morning in the adjacent park was full of treasures! Value for money
Off road parking for motorcycle. Very friendly staff. Extra charge for motorcyle. Very poor breakfast.
This was a repeat visit and the staff were very welcoming and helpful. We had a lovely room and the breakfast selection was excellent. not applicable everything was fine
good location could improve breakfast good secure parkig breakfast
Large rooms, good location, nice terrace and decor.
I liked te friendly welcome te breakfast and te blue colourin of decoradtions and i liked te proximity to te railway and bus stations it would advde been nice to adve add tea madkin facilities in te rooms adnd te front steps need ad repair
Conveniently located between the station and the old town to permit exploation on foot during an enforced overnight stop due to there being no available flight on saturday.
Location Small room
peace and quiet when we arrived we were taken to a room instead of a 'superior cottage' which I booked. Only when I asked about the cottage did the receptionist mention that they had changed our booking. It would of been curtious of them to explain the situation before taking us to a room without saying anything. The room however, was very comfortable with terrace.
location and staff the room smelt fusty on arrival and for the first few days
Staff were friendly and helpful. Excellent Room. Restaurant was disappointing.
the location was excellent..the room was quite .....a good hotel in a beautiful city,but not for a week room was basic...no wardrobe..compact if not small rooms
Very helpful staff and excellent service. Good in-room facilities. Air conditioning a real bonus. Only limitation was a lack of a safe in reception large enough to take a laptop.
Location is the best we have ever tried.In the middle of everything.
Very well placed, central hotel with plenty to see and do on the doorstep. Helpful staff, clean rooms (basic but comfortable), booked a triple room and got 2 interconnected doubles for same price which was good. Would book again for city break. Some rooms and shared areas looked dark and pokey.
Hotel in an excellant position - Ideal for the various boat trips, shops and a lovely harbour location together with all the street entertainment. Unfortunately there was an undesirable fishy smell in the lobby and lift areas which obviously eminates from the fish resteraunt next door.
Good service, situation, close to everything, view No
The hotel has recently had a makeover and everything is very clean and new with nice colours and fabrics in the room. It is in a great location 5 min from town centre but quiet in the evenings. Parking is good. Staff very friendly. Nowhere to sit outside unfortunately.
Friendly, helpful and efficient staff. Clean and good location. It was a shame about the noise from the building works opposite. Also, the shower door seal leaked which could lead to long-term floor damage.
geographical situation within the city was excellent
Very comfortable. Pleasant helpful staff. Very convenient location for walking into Old Port and town. Away from the traffic so quiet
Pleasant, comfortable. Good breakfast.
The fact that the hotel is very central to all amenities - enjoyed the breakfasts, although expensive (would book room only next time). Loved being by the harbour and the staff were very friendly. Will return again. Free parking excellent !! Breakfast too expensive.
The room was modern and clean, the location was excellent. Where do we start, after staying in a Mecure before I know them to be a great hotel chain to use. However this was not my experience with this one. The rooms aircon was broken, not enough toilet paper and tea facilities were poor. Male resturant staff were rude, unhelpful and very snotty. We decided to eat in the hotel and the food was not value for money and quality was disappointing.
location was excellent within easy walk of town but quiet room was quite small and finishes were basic
The staff were helpful and friendly. Having secure parking facilities a great benefit. A standard room with double bed was fine for me as a single occupant. However, for two people I imagine the room size might feel on the small side.
Stunning location, friendly staff, pleasant visit.
Vert nice staff. Flesk and fresh place.
Position and view Breakfast was very, very poor value
satff were extremely friendly and helpful. very good food.pretty little enclosed garden. the room was very tired, cracked bath and tiles, very small double bed, very noisy from road traffic and harbour construction traffic, felt disappointed with the room compared with the feel of the rest of the hotel.
The staff and the food were very good and the hotel was very clean. The location is poor and the room was very small and expensive.
Good setting with easy access to the rest of the Island and mainland. Great swimming pool and terrace and nicely designed rooms. Free wi-fi in whole of hotel is a plus. Ground floor family room 40 was great size and sound proofed, offering lovely view of the bridge and sea. Restaurant over-priced. Room 16 aircon unit was in child's room which made it very cold for her and not cool enough for adults in main room and this room was small. View over swimming pool was very limited from room 16. No tea and coffee making facilities in the rooms and parking price excessive given that you have a 5 minute trawl to the car park but on the plus side, it is secure parking.
friendly helpful staff Enjoyable swimmimg pool Restaurant excellent vent axia in bathroom not too efficient
The staff were very helpfull The staff were rushed and had to do severy jobs
Friendly helpful staff, good location for both on and off island activities Room was a little small & so furniture a little limited Located on a main road but not that busy or noisy Car parking was a short walk away and extra cost 10e / night
Hotel design, proximity to beach (and oysters), and the restaurant wait staff! The value for the room was excellent. Noise from street a bit loud, but the view out makes up for it!