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Great location, clean room, friendly service, above-average breakfast, fast WiFi, nice layout. Can't think of any complaints.
Friendly Staff. Clean, comfortable room with a better breakfast than one expected.
The complimentary breakfast far exceeded our expectations - made to order omelets, sausage, freshly made potatoes. And the front desk staff were incredibly friendly.
Friendly staff, great breakfast buffet with custom omelettes, comfortable bed, heater and frig not too loud, convenient right off hwy 85. Lots of places to eat close by. Near to Stanford. Much better value than Domain Hotel nearby. Nothing.
great breakfast and friendly staff
Comfortable Room and able to good a good night's sleep. Breakfast room was a good size. Buffet style service- waffles, hard boiled eggs, toast, banana bread muffins, country potatoes, sausages/bacon or both, and made to order omelet, greek yogurt and toppings. We could usually skip lunch. Need to approach hotel slowly on El Camino- Entrance driveway is close to the entry for Route 85S - If you miss it- need to drive and make some U-turns on El Camino to get back.
Decent staff, good bed, not terribly expensive for the area. Breakfast is all right, with eggs-to-order being the highlight. My room faced a porch where people talked on the phone and smoked at all hours, and the door didn't block noise or smoke. The wifi was terrible -- frequent dropouts, got kicked off the network all the time, and slow even when it worked. Hard to find in between freeway ramps. Ubers always get lost picking me up here.
The dacor is cheap but effective, much as the facility itself. The mattress was good enough, and they had pillows of variable firmness. The wifi was fast enough for my needs, though I was dropped once. If you are harder of hearing, this is _the_ place for you! Nice amenities, though much of it built as cheaply as possible, and one has to run the Air Conditioning fan (from which, ours did not blow cold air) to generate the white noise to override the televisions and conversations from our neighbors above, below, and on each side, as well as the traffic noise from 85. I hope I'm still as effective, though slow, when I'm as old as the elevator is now. Forget the shared balcony. There's no sound-proofing in the French Doors, so you hear every annoying syllable your drunk neighbors emit, as well as every hybrid accelerating down the 82/85 interchange ramp right below and behind the property.
The breakfast was a nice touch with an omelette bar. Their confusion of the bil. They showed an over charge $379.84 hopefully I will get this back.
Hotel Zico is sweet and like getting away to a Greek island. The hotel was beautifully set up to get away from the city bustle I'm used to. I enjoyed the comfy beds and close dining areas around the hotel. The walls are thin so we got to hear rowdy kids at night and loving couples too. So the other hotel visitors were the issue not the hotel it's self.
It was very clean and comfortable. The room came with a mini fridge and microwave. Great cable TV channels, more than I've ever seen and it was free. Staff were always friendly. The free breakfast was good with made to order omelets, oatmeal with all the trimmings, breakfast potatoes, meat choice, waffles, cereals, etc. I stayed Sunday through Thursday and the price was unbelievable for this area with what it offers. I've recommended it to my friends and coworkers. Also the bed was super comfortable. The free internet was really fussy but I'm secret happy about that... It kept me from working and I actually relaxed instead. People complained about the noise-- my room faced the freeway above the wall-- I didn't really hear much and put the ac fan on only and I heard nothing-- so that isn't a complaint.
The room was very stylish and functional. All the amenities that a solo traveler needed. If I'm in the area again this is where I'm staying.
Staff was very helpful. Hotel was overbooked, but they arranged another hotel, gave a voucher for an extra night and a small gift bag and paid for the transport to my business meeting (since I couldn't use their shuttle).
The tootsie rolls at the front desk, the effort to try and turn a very basic hotel into something a little more via small things like stocking the fridge with a few beverages that you could purchase was a nice effort. While the breakfast may be basic, I thought the steamed rice, fresh pineapples and papaya juice helped make it feel more special than a run-of-the-mill hotel. If you can't change the architecture, you can add little touches, which they did. The fruit infused water was nice too. Staff was great. While we were there they offered fresh-made guac for a small fee during the evening hours--totally unexpected.
Friendly staff. Good room. Modern, kitschy design. Hallways felt a little dreary. Same with the breakfast room.
The staff would not try to help guests, rather just "do" their job Very bad experience interacting with the staff. Inconsistent information among them to guests, got misled, and they were not helping at all. Disappointed.
The staff was very friendly and the hotel facilities were very nice. The bed was extremely comfortable and the favorite part of my stay!
Convenient location and easygoing staff. Room 100 is adjacent to the laundry, the lobby, and the breakfast room. It is the only room in the hotel like this. It sees constant noise until 1am and beginning again at 5am. Charging (after taxes) roughly 300/night for such a room is an embarrassment for any hotel, not least a business hotel for commuters. More professionalism please!
I especially liked the hi-fi Lounge on our floor. Great place to sit and read when getting up early. Very relaxing.
The front desk people are really nice and helpful. Their staff seems to know what they are doing and genuinely care to accommodate you.
Location Bed was uncomfortable and did not have enough covers shower was outdated and shower head was cheap No coffee station in room Sparsely decorated
Great hotel, room and staff! Got free upgrade upon arrival and an extra 1/2 hour checkout time so we could go to the next door art museum without a hassle.
I liked that it was downtown close to bars, clubs and restaurants.
Clean rooms with feel of knowing they are clean Ac went out. Super hot. Small beds
A property in the Fairmont family. Being in historical downtown next to sites of value. Relying on amenities of a high end hotel which did not disappoint. The staff was friendly and helpful in all encounters. Extra fees for wifi these days seems unnecessary. Having to use hotel cards to go between tower and main facility (although security is appropriate).
Fancy, various locations to eat and enjoy yourself with partner and great America in a 13 min drive distance just a great stay after all and great valet service Beware of an extra 100$ charge at check in just in case you break anything in the hotel but will be refunded after check out and line is to long with no one trying to help them out to make the line go faster
Can't really think of anything. 1. Room was dated. 2. Room with a view had no view. 3. Parking was expensive. 4. Hotel had no charm or allure (other than the advertised picture).
Clean, comfortable, upscale, great location in heart of city near restaurants, businesses, arena, light rail, freeway. Wonderful accomodations. Easy check- and check-out. Expensive parking. We parked in a garage one block from the hotel to avoid unreasonable $26 nightly fee. Most big cities charge this much, and higher, but why do have to shrug our shoulders and say, "that"s just the way it is". It feels like the baggage fees on the airlines.
Wonderful environment, great Beds close to San Jose Convention Center. Very Friendly Staff, impecible Service.
Walking distance to downtown San jose & Staff was great
Rooms Staff at the door
Everything was great Everything was good all people there are helpful
Andy the concierge took care of us like an old friend.
check in and out convenience. Movies extremely expensive.
Helpful and friendly staff who keep up with the demands and requests of the guest. Also, a very quiet and clean space that allowed us to get our rest.
It's a good hotel with all the facilities you need, conveniently positioned across the road from the Hyatt convention center. No free WiFi, which for the price of the room, I would have expected.
Clean. Comfortable beds. Great shower. Friendly helpful staff.
The restaurant had very high quality food for the price and the bar was elegant and very accessible. Need to have FREE wifi in the rooms! This is 2015 AND the hotel is in the heart of silicone valley. For shame! Hilton
Great location and amazing hotel. The amenities were good as well. The rio was a nice size and I had a view of Levi Stadium. When I came back to the hotel at about 11pm there were no parking places. I believe outsiders were at the bar or guests had their friends visiting. When you are paying for a hotel room it's annoying not being able to park in the parking lot.
Room was excellent, except my city view was a view of the stadium. Can't really complain about that though it was fine. They even sent up a bathrobe to my room when I asked. There was some youth convention going on which wasn't really a problem. However it took me a while to get on the elevator to get to my room
The design of the hotel is amazing! I love the modern feel and everything feels new. Downside was I came on a day where teenagers called "future business laws of America" were staying for the weekend. They were loud and obnoxious in the hallways, elevators, and at the pool. It seemed like I could never get away from them!
The staf was extremely accommodating and friendly. the food in the restaurants was of excellent quality and the Lounge Bar was an excellent place to relax and grab a light meal. The room was large and perfect for my business trip. I liked everything about this hotel
Was given a double bed instead of a king. Uncomfortable and had to sleep in two different beds
Amazing views, great service and great bar
kitchen amenities apparently someone had a dog that barked frequently throughout our stay.
Spacious studio, clean, kitchen in room, complimentary breakfast!, great for families, will look into Residence Inns for future travels Shower curtain smelled slightly mildewy, lotion was half used already when we got there
My room door was left open after cleaning when I was out.
Room was clean and spacious. Kitchenette was perfect for extended stay. Complimentary breakfast was really good. No hot tub
Great service without being intrusive.
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An incredible property! Convenient to US-101, it's a wonderful property. I was treated extraordinarily well; every need was met.
First class in every way!
No refrigerator to store my perishable snacks and water.
This guest did not leave comments about this hotel.
Amenities; spa, pool, gym For me, the location was convenient and easy to get to work. Gentleman holding the front door entrance Cleaniness of my room The meals were good The location is not surrounded in a lively area. More amenities should be offered at this hotel
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Great location for me.
This guest did not leave comments about this hotel.
The close proximity to the light rail and bus stops ,with very friendly and helpful staff Only two sachets of coffee left in room to use which meant after a night cuppa nothing left for the morning. When I left a note to the maid asking for more only one more sachet was left ---barely adequate for two people!!??
Pam at the registration desk was friendly and professional. Great first impression! I did not receive the complimentary breakfast that was advertised; confusion about a coupon. I was a bit disappointed in this.
Warning: Parking is NOT free at this hotel, not even for guests. You'll be forced to pay $20 to park per night! This made for a very obnoxious surprise during check-in.
Love that every room has their own balcony for fresh air. Great ammenities down stairs and friendly staff! I always enjoy the excellent customer service here. The location of the hotel is convienent, close to restaurants, shopping, and airport. Going in and out of the parking lot became an issue. At the Doubletree guests have the option of valet or self park (you are charged a nightly fee per night). We chose to self park, upon entering and exiting guests must use a parking ticket to do so, the parking meter ended up not working so we'd be stuck for 15-20 minutes along with everyone else trying to get out. They should use room keys for this versus paper tickets that eventually get bent out of shape.
I was charged twice for parking at the hotel. We were not allowed in/out entry into the parking area with our room keys. I was charged for parking at the parking gate and on my final bill. I called the hotel for REFUND and I haven't seen the refund on my bank statement as of this moment.
The room was clean and tidy. Very simple, no art or decor to speak of. The lobby looked new and modern. Staff was very professional and nice. The HHonors floor was still in carpet from the 90's. Very old and out-dated. The room was very dated as well. My daughter who is 5'4" could press on the ceiling tiles, they were so low and old.
Rooms are spacious and clean. You have to pay for almost everything else; internet, parking, breakfast.
Very friendly staff. Nice breakfast. The hotel nickel and dimes you. $2.50 for bottled water, $19 a day for parking, expensive breakfast and dinner.
The airport shuttle was terrific to have.
Location was convenient The staff was unfriendly, I did not feel welcome. The lighting in the room was terrible, air conditioning difficult to adjust, and carpet was dirty
The room was beautifully remodeled with high ceilings and lots of space. Continental breakfast was filling and fresh. My first impression of the hotel was not great, however, the staff was friendly and the rooms were very clean. The rooms above us were a little noisy.
Close proximity to SAP center for events. New carpet and furnishings. Had a refrigerator, microwave and coffee pot in the room. Air conditioner did not work, it was blowing hot air. Bathroom was dingy looking but superficially clean. Their recent remodel did not include the bathroom.
The hotel is dated and could use a remodel, but it was reasonably priced. The room was clean, large but old. There was a jacuzzi tub in the bathroom which we didn't use. The switches and timer where outside the bathroom which dated the place. Still the room was good for what we needed it for. We had a good stay there.
Guys at the front desk are all super nice. Lady at the front desk could try smiling.
Is a great hotel, in my groups opinion it was better suited for many people than the Fairmount Hotel. Next year for fanime we will be staying at the Arena Hotel the whole time.
This is the best place to stay if you don't want to drive when attending an event at the SAP Center, which is less than a 10-minute walk. I also like that the place is very clean, the hotel and our room. My friend was in town to attend a concert with me and we were both very happy with the accommodations, especially since we just wanted a clean, safe place to stay and this was the place. The complimentary breakfast was pretty decent too. They had hot and cold options. The hotel is a bit dated but my main concern is cleanliness and safety.
Lighting in the room was poor, the shower temperature would constantly fluctuate between scolding hot and just barely warm. The hallways still smelled of fresh paint and carpet was a bit tattered. Location isn't bad and the staff and breakfast was great.
Walk to the SAP Center. Free parking. Free breakfast. Nice rooms!
Nice staff Being woke up at 3am due to excessive loud noise outside the hotel window
Everything, from cleanliness of our room to the friendly service.
Well kept facility, good breakfast for the price, best price in the area for a hotel with two beds in a room, close to Shoreline Amphitheater. Out of the way location.
I was bitten by the bedbugs. It was terrible!
Convenient location; always feel welcome - have stayed there 15-20 times over past 3-4 years. No
It was where I needed it to be. It was clean and easy to deal with through Kayak. Just a place to sleep. Nothing noteworthy.
Good onsite breakfast buffet. I wasn't a huge fan of a first floor room with motel-style hallway windows so that was a little uncomfortable but in the end it was still quiet and didn't seem to cause any issues.
We booked on points and were upgraded to a Cabaña suite. A huge space with a balcony overlooking a plaza with a gorgeous tree.
The nightly rate was reasonable. We decided to stay here because it was so close to San Francisco. We had a good experience with crowne Plaza. I recommend it..
The staff was extremely nice and professional. I felt so welcomed. Clean hotel!!! I would definitely come back.
It's very clean! I would definitely recommend others to stay here. What I didn't like was that the Restroom Door is See-through.
very nice hotel, comfortable, very clean,the staff was helpful, good location, free internet
The staff were very helpful and the room immaculate.
Everything was great. Especially liked the staff - very helpful. The Deluxe room was big with two queen beds. Our room in the back of the property had a flat screen tv. Dinah's had character, and the grounds are beautiful.
The staff were helpful and upgraded us to one of the suites. The rooms were old fashioned and we had an exercise bike in our room
Very nice and friendly staff. They even gave us an upgrade which was a pleasant surprise. The room was very clean and spacious.
Loved it! So cool to have the koi ponds in between the rooms! So cute!
Beautiful grounds, large rooms, quiet, good value for the money Although in good condition, the facility is dated
Needed two rooms and got a good pre-pay rate. Short stay but comfortable. Very good breakfast on site.
Beautiful setting and gardens. Two highly-rated restaurants on premises. Heated pool and lovely pool setting. Friendly staff; immediate response to requests. Spacious room; useful mini-kitchen with prep counter, sink, refrigerator, and utensils. Comfortable bed. Ample room lighting. Convenient work desk and sitting table in room. Mix of contemporary and baroque furnishings is odd. No microwave in room. No hot tub/jacuzzi at pool. No fresh (refrigerated) half-and-half available for the coffee in the lobby.
Breakfast Small room, no pool or spa
The room looks clean and nice (1) The materials for bathroom and bathtub look very cheap...like Motel 6 (2) Soap scum were very where inside the bathroom, around the walls, in between the tiles, on the floor...yuck..yuck...yuck. (3) Dust was very where inside the bathroom, on top of base board, surrounding water faucet... (4) Faucet inside the bathtub was rusty and dirty. This should be easily to take care of with $10 spray paint for home depot. (5) Rest room located on the first floor was not clean or not being cleaned regularly. Trash was overflown and just can't believe this happened at the Hyatt hotel. I would never come back here again.
Accommodated a change in the room to the first floor from the second. Quiet at nught
reakfast was good, as was the location within walking distance of shopping and food. Hair dryer in room had dirty filter and broken screen on back
Considering how much cheaper it is than surrounding hotels, this place has everything you need. Clean, comfortable room, good (free) hot breakfast, friendly staff, etc. They pride themselves on having free WiFi, with no password needed. This is true, and the speeds were excellent. However, you have to remember that this means all traffic is unencrypted.
They were very focused on helping me get what I needed and when I needed to add extra days they made it happen easily. I have always loved this hotel and now that it is changing to a a Hilton in a week or so I hope it stays the same.
Friendliness and helpfullness of front desk. Housekeeping did not show up 2 of 4 days, even with complaints. I notified them that I would be out of the room from 6am until noon while I had dialysis and would need to sleep all Wednesday and Friday afternoons. No action, not even clean towels!
Staff goes above and beyond. Even the maids ask how you're doing and tell you to have a great day.
Location is good. The room was comfortable enough. Did not like the staff. Not helpful or accomodating or even warm.
Nice failities Needs a hot tub/pool
Very friendly staff, convenient to have a bar and restaurant in the hotel. Rooms are very clean and comfortable. Most importantly, again, staff was very welcoming, pleasant and made it a very luxurious experience. Only thing we didn't care for were the rough towels. The robes were pretty dated and hard as well. I know towel rotation and use is very hard to keep up with, but is also very important in keeping the luxury experience for customers. Otherwise, great place to stay.
I chose this hotel largely because it was an inexpensive option near Levi's Stadium. It definitely saved us quite a bit of money because there is an inexpensive bus that takes you right to the stadium for $8 round trip. The hotel itself was great! The staff was friendly and allowed us to check in early and borrow a phone charger. It was fairly clean and had a charming boutique feel. I would definitely recommend this hotel!
Spacious room. Comfortable beds. Beautiful, peaceful grounds. Heated pool in a beautiful garden setting.
Close to Stanford campus where we were attending an event/ A bit hard to get in and out of parking lot.
it was only overnight
Location Lights were extremely dim and I had to buy 100 watt light bulbs so I could read the paper
all rooms are smoke free
Clean, accessible, convenient to everything, quite rooms, fridge in room, plenty of parking. Nothing. No complaints.
Early check-in allowed at 1:30 pm and noon check-out. Free wifi. Room was sensibly and tastefully appointed including ergonomic chair and bed. Next to El Camino and yet a nice natural setting. TV basically did not have digital channels or I could not find them. Maids banged on the door real loud.
A good hotel with a nice little pool. Friendly staff.
This hotel is very cute and affordable. It's close to Stanford, has a nice little pool, and beautiful landscaping. It's very clean, up to date, has a great overhead shower, and the bed was super comfy. The deli next door is great too! I would definitely recommend this to someone going down to Palo Alto. We considered staying in a big name hotel for more money, but opted for this place because it had more character, free parking, and was closer to the school. I'm so glad we did!
Peaceful and quiet and beautiful setting. Perfect for a visit with our grown children!
My family enjoyed the lush landscaping surrounding the grounds. It added to the ambiance and the rooms (w/ robes and refrigerators) were very nice.
Everything from the room/bathroom was spotless incredibly clean . beautiful place to stay. Absolutely no negative comments to say.also GREAT STAFF! Very helpful and on point..even if I have to go out of my way to stay here again it would be worth it.very quite also.no traffic noises etc.will be back for another stay asap!!!
We stayed here 1 night in room 121. It was a suite with easy access to the swimming pool. The back door lead right to the swimming pool. The pool looks bigger in the picture but it's still a excellent size. The staff was great and Sunday brunch was delicious. Good hotel to relax and get away from the regular 9-5. The only thing I can critique is we were there on a Saturday and there's was nothing special for dinner. The bar food was ok and room service food was ok. No restaurants walking distance but no big deal. Everything was releasing
Used condom wrapper in the drawer. Need i say more.
The grounds are really nice with a large and comfortable patio seating area and swimming pool. The furnishings in the room were old, old, old, and poorly decorated.
The staff was very helpful when it was found out that the website I had booked through hadn't communicated with the hotel fully and they had to go digging for my reservation. But I got a room, it was very nice, even if a bit cramped, but that didn't detract from my stay. The grounds were very nice. I enjoyed their exercise room, it was more filled out than most hotels. I just wish I had had warmer weather to enjoy the pool and more time to enjoy every other feature of Hayes Mansion.
I had called ahead to make sure I coukd check in late, but when i got there, I couldn't find the front desk person (or anyone) for 5 minutes, then when I finally found her, she found my reservation, but couldn't tell what rooms were available & so had to call her manager, and long story short, it was just over half an hour between when I walked in the front door and walked into my room. She said it was her second day, which I can only imagine is really overwhelming, so I was trying to be patient, and I've had good experiences every other time I've stayed there, but i have to say, this one left a sour taste in my mouth.
Beautiful grounds Nice rework of what was there previously Nice pool and hot tub Good lounge Ample parking Comfortable bed Difficult to get to (in the middle of a neighborhood) Staff wouldn't print me a receipt (big issue on business travel) Pool / spa could be open later
Staff incredibly attentive The shortness of our stay
Great grounds and plenty of character; a relaxing venue with history and luxury.
Driving up the residential street and coming upon the entrance for the 1st time gives you a feeling of stepping back in time to another era. The attention to detail and the beautiful wood trim all around gave a feeling of a very special place. I had only one night to explore the mansion and surroundings.