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great breakfast and friendly staff
The room was very stylish and functional. All the amenities that a solo traveler needed. If I'm in the area again this is where I'm staying.
Hotel Zico is sweet and like getting away to a Greek island. The hotel was beautifully set up to get away from the city bustle I'm used to. I enjoyed the comfy beds and close dining areas around the hotel. The walls are thin so we got to hear rowdy kids at night and loving couples too. So the other hotel visitors were the issue not the hotel it's self.
It was very clean and comfortable. The room came with a mini fridge and microwave. Great cable TV channels, more than I've ever seen and it was free. Staff were always friendly. The free breakfast was good with made to order omelets, oatmeal with all the trimmings, breakfast potatoes, meat choice, waffles, cereals, etc. I stayed Sunday through Thursday and the price was unbelievable for this area with what it offers. I've recommended it to my friends and coworkers. Also the bed was super comfortable. The free internet was really fussy but I'm secret happy about that... It kept me from working and I actually relaxed instead. People complained about the noise-- my room faced the freeway above the wall-- I didn't really hear much and put the ac fan on only and I heard nothing-- so that isn't a complaint.
The breakfast was a nice touch with an omelette bar. Their confusion of the bil. They showed an over charge $379.84 hopefully I will get this back.
Friendly staff, great breakfast buffet with custom omelettes, comfortable bed, heater and frig not too loud, convenient right off hwy 85. Lots of places to eat close by. Near to Stanford. Much better value than Domain Hotel nearby. Nothing.
Great location, clean room, friendly service, above-average breakfast, fast WiFi, nice layout. Can't think of any complaints.
The complimentary breakfast far exceeded our expectations - made to order omelets, sausage, freshly made potatoes. And the front desk staff were incredibly friendly.
The dacor is cheap but effective, much as the facility itself. The mattress was good enough, and they had pillows of variable firmness. The wifi was fast enough for my needs, though I was dropped once. If you are harder of hearing, this is _the_ place for you! Nice amenities, though much of it built as cheaply as possible, and one has to run the Air Conditioning fan (from which, ours did not blow cold air) to generate the white noise to override the televisions and conversations from our neighbors above, below, and on each side, as well as the traffic noise from 85. I hope I'm still as effective, though slow, when I'm as old as the elevator is now. Forget the shared balcony. There's no sound-proofing in the French Doors, so you hear every annoying syllable your drunk neighbors emit, as well as every hybrid accelerating down the 82/85 interchange ramp right below and behind the property.
Comfortable Room and able to good a good night's sleep. Breakfast room was a good size. Buffet style service- waffles, hard boiled eggs, toast, banana bread muffins, country potatoes, sausages/bacon or both, and made to order omelet, greek yogurt and toppings. We could usually skip lunch. Need to approach hotel slowly on El Camino- Entrance driveway is close to the entry for Route 85S - If you miss it- need to drive and make some U-turns on El Camino to get back.
Decent staff, good bed, not terribly expensive for the area. Breakfast is all right, with eggs-to-order being the highlight. My room faced a porch where people talked on the phone and smoked at all hours, and the door didn't block noise or smoke. The wifi was terrible -- frequent dropouts, got kicked off the network all the time, and slow even when it worked. Hard to find in between freeway ramps. Ubers always get lost picking me up here.
Friendly Staff. Clean, comfortable room with a better breakfast than one expected.
The staff would not try to help guests, rather just "do" their job Very bad experience interacting with the staff. Inconsistent information among them to guests, got misled, and they were not helping at all. Disappointed.
The front desk people are really nice and helpful. Their staff seems to know what they are doing and genuinely care to accommodate you.
The staff was very friendly and the hotel facilities were very nice. The bed was extremely comfortable and the favorite part of my stay!
Convenient location and easygoing staff. Room 100 is adjacent to the laundry, the lobby, and the breakfast room. It is the only room in the hotel like this. It sees constant noise until 1am and beginning again at 5am. Charging (after taxes) roughly 300/night for such a room is an embarrassment for any hotel, not least a business hotel for commuters. More professionalism please!
The tootsie rolls at the front desk, the effort to try and turn a very basic hotel into something a little more via small things like stocking the fridge with a few beverages that you could purchase was a nice effort. While the breakfast may be basic, I thought the steamed rice, fresh pineapples and papaya juice helped make it feel more special than a run-of-the-mill hotel. If you can't change the architecture, you can add little touches, which they did. The fruit infused water was nice too. Staff was great. While we were there they offered fresh-made guac for a small fee during the evening hours--totally unexpected.
Friendly staff. Good room. Modern, kitschy design. Hallways felt a little dreary. Same with the breakfast room.
I especially liked the hi-fi Lounge on our floor. Great place to sit and read when getting up early. Very relaxing.
Staff was very helpful. Hotel was overbooked, but they arranged another hotel, gave a voucher for an extra night and a small gift bag and paid for the transport to my business meeting (since I couldn't use their shuttle).
Rooms Staff at the door
Can't really think of anything. 1. Room was dated. 2. Room with a view had no view. 3. Parking was expensive. 4. Hotel had no charm or allure (other than the advertised picture).
Fancy, various locations to eat and enjoy yourself with partner and great America in a 13 min drive distance just a great stay after all and great valet service Beware of an extra 100$ charge at check in just in case you break anything in the hotel but will be refunded after check out and line is to long with no one trying to help them out to make the line go faster
Clean rooms with feel of knowing they are clean Ac went out. Super hot. Small beds
Location Bed was uncomfortable and did not have enough covers shower was outdated and shower head was cheap No coffee station in room Sparsely decorated
Walking distance to downtown San jose & Staff was great
A property in the Fairmont family. Being in historical downtown next to sites of value. Relying on amenities of a high end hotel which did not disappoint. The staff was friendly and helpful in all encounters. Extra fees for wifi these days seems unnecessary. Having to use hotel cards to go between tower and main facility (although security is appropriate).
Wonderful environment, great Beds close to San Jose Convention Center. Very Friendly Staff, impecible Service.
I liked that it was downtown close to bars, clubs and restaurants.
Great hotel, room and staff! Got free upgrade upon arrival and an extra 1/2 hour checkout time so we could go to the next door art museum without a hassle.
Clean, comfortable, upscale, great location in heart of city near restaurants, businesses, arena, light rail, freeway. Wonderful accomodations. Easy check- and check-out. Expensive parking. We parked in a garage one block from the hotel to avoid unreasonable $26 nightly fee. Most big cities charge this much, and higher, but why do have to shrug our shoulders and say, "that"s just the way it is". It feels like the baggage fees on the airlines.
check in and out convenience. Movies extremely expensive.
The restaurant had very high quality food for the price and the bar was elegant and very accessible. Need to have FREE wifi in the rooms! This is 2015 AND the hotel is in the heart of silicone valley. For shame! Hilton
Great location and amazing hotel. The amenities were good as well. The rio was a nice size and I had a view of Levi Stadium. When I came back to the hotel at about 11pm there were no parking places. I believe outsiders were at the bar or guests had their friends visiting. When you are paying for a hotel room it's annoying not being able to park in the parking lot.
Clean. Comfortable beds. Great shower. Friendly helpful staff.
Helpful and friendly staff who keep up with the demands and requests of the guest. Also, a very quiet and clean space that allowed us to get our rest.
Andy the concierge took care of us like an old friend.
It's a good hotel with all the facilities you need, conveniently positioned across the road from the Hyatt convention center. No free WiFi, which for the price of the room, I would have expected.
Everything was great Everything was good all people there are helpful
The design of the hotel is amazing! I love the modern feel and everything feels new. Downside was I came on a day where teenagers called "future business laws of America" were staying for the weekend. They were loud and obnoxious in the hallways, elevators, and at the pool. It seemed like I could never get away from them!
Amazing views, great service and great bar
Was given a double bed instead of a king. Uncomfortable and had to sleep in two different beds
Room was excellent, except my city view was a view of the stadium. Can't really complain about that though it was fine. They even sent up a bathrobe to my room when I asked. There was some youth convention going on which wasn't really a problem. However it took me a while to get on the elevator to get to my room
The staf was extremely accommodating and friendly. the food in the restaurants was of excellent quality and the Lounge Bar was an excellent place to relax and grab a light meal. The room was large and perfect for my business trip. I liked everything about this hotel
kitchen amenities apparently someone had a dog that barked frequently throughout our stay.
Room was clean and spacious. Kitchenette was perfect for extended stay. Complimentary breakfast was really good. No hot tub
My room door was left open after cleaning when I was out.
Spacious studio, clean, kitchen in room, complimentary breakfast!, great for families, will look into Residence Inns for future travels Shower curtain smelled slightly mildewy, lotion was half used already when we got there
Love that every room has their own balcony for fresh air. Great ammenities down stairs and friendly staff! I always enjoy the excellent customer service here. The location of the hotel is convienent, close to restaurants, shopping, and airport. Going in and out of the parking lot became an issue. At the Doubletree guests have the option of valet or self park (you are charged a nightly fee per night). We chose to self park, upon entering and exiting guests must use a parking ticket to do so, the parking meter ended up not working so we'd be stuck for 15-20 minutes along with everyone else trying to get out. They should use room keys for this versus paper tickets that eventually get bent out of shape.
The room was clean and tidy. Very simple, no art or decor to speak of. The lobby looked new and modern. Staff was very professional and nice. The HHonors floor was still in carpet from the 90's. Very old and out-dated. The room was very dated as well. My daughter who is 5'4" could press on the ceiling tiles, they were so low and old.
Very friendly staff. Nice breakfast. The hotel nickel and dimes you. $2.50 for bottled water, $19 a day for parking, expensive breakfast and dinner.
Warning: Parking is NOT free at this hotel, not even for guests. You'll be forced to pay $20 to park per night! This made for a very obnoxious surprise during check-in.
I was charged twice for parking at the hotel. We were not allowed in/out entry into the parking area with our room keys. I was charged for parking at the parking gate and on my final bill. I called the hotel for REFUND and I haven't seen the refund on my bank statement as of this moment.
Rooms are spacious and clean. You have to pay for almost everything else; internet, parking, breakfast.
The close proximity to the light rail and bus stops ,with very friendly and helpful staff Only two sachets of coffee left in room to use which meant after a night cuppa nothing left for the morning. When I left a note to the maid asking for more only one more sachet was left ---barely adequate for two people!!??
The airport shuttle was terrific to have.
Pam at the registration desk was friendly and professional. Great first impression! I did not receive the complimentary breakfast that was advertised; confusion about a coupon. I was a bit disappointed in this.
This is the best place to stay if you don't want to drive when attending an event at the SAP Center, which is less than a 10-minute walk. I also like that the place is very clean, the hotel and our room. My friend was in town to attend a concert with me and we were both very happy with the accommodations, especially since we just wanted a clean, safe place to stay and this was the place. The complimentary breakfast was pretty decent too. They had hot and cold options. The hotel is a bit dated but my main concern is cleanliness and safety.
Walk to the SAP Center. Free parking. Free breakfast. Nice rooms!
Close proximity to SAP center for events. New carpet and furnishings. Had a refrigerator, microwave and coffee pot in the room. Air conditioner did not work, it was blowing hot air. Bathroom was dingy looking but superficially clean. Their recent remodel did not include the bathroom.
The hotel is dated and could use a remodel, but it was reasonably priced. The room was clean, large but old. There was a jacuzzi tub in the bathroom which we didn't use. The switches and timer where outside the bathroom which dated the place. Still the room was good for what we needed it for. We had a good stay there.
You can't beat the price and the location I also like their breakfast .
Location was convenient The staff was unfriendly, I did not feel welcome. The lighting in the room was terrible, air conditioning difficult to adjust, and carpet was dirty
Everything, from cleanliness of our room to the friendly service.
Lighting in the room was poor, the shower temperature would constantly fluctuate between scolding hot and just barely warm. The hallways still smelled of fresh paint and carpet was a bit tattered. Location isn't bad and the staff and breakfast was great.
The room was beautifully remodeled with high ceilings and lots of space. Continental breakfast was filling and fresh. My first impression of the hotel was not great, however, the staff was friendly and the rooms were very clean. The rooms above us were a little noisy.
Nice staff Being woke up at 3am due to excessive loud noise outside the hotel window
Is a great hotel, in my groups opinion it was better suited for many people than the Fairmount Hotel. Next year for fanime we will be staying at the Arena Hotel the whole time.
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This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
No refrigerator to store my perishable snacks and water.
This guest did not leave comments about this hotel.
An incredible property! Convenient to US-101, it's a wonderful property. I was treated extraordinarily well; every need was met.
Great location for me.
Great service without being intrusive.
First class in every way!
This guest did not leave comments about this hotel.
Amenities; spa, pool, gym For me, the location was convenient and easy to get to work. Gentleman holding the front door entrance Cleaniness of my room The meals were good The location is not surrounded in a lively area. More amenities should be offered at this hotel
I was bitten by the bedbugs. It was terrible!
Well kept facility, good breakfast for the price, best price in the area for a hotel with two beds in a room, close to Shoreline Amphitheater. Out of the way location.
Convenient location; always feel welcome - have stayed there 15-20 times over past 3-4 years. No
It was where I needed it to be. It was clean and easy to deal with through Kayak. Just a place to sleep. Nothing noteworthy.
Very clean. Restaurant on the premises with bar, bar has great happy hour. Quiet. Pool and spa. Everything you need. Beds are very comfortable. One of the front desk people wasn't as friendly but he seemed overwhelmed
Not really anything I should've stayed at the holiday inn The rooms and staff were not nice
Room was comfortable and clean Limited parking
Nothing. There was multiple things I did not like. For starts, the first room 193 I was assign too smell. The sewer smell was very strong and there was bed bug. Keep in mind I was there for 10 minutes. Secondly, I moved rooms (142) and that room had the same problem. Huge bed bugs. It was disgusting. Called the front desk and sent security guard, for what? To check the room. We got our belongings and we to the front desk. I demanded my money back they give me trouble bc their manager was on call. Finally after an hour I got money back, partial btw. I had to look for a room at 1am, driving around the city to find one. It was not a magical experience. It was awful and I will NOT recommend this hotel to anyone.
Location and shuttle service work well. Updates to the rooms are nice while the bathrooms still need updating if one spends $100+ a night here. Grounds outside need cleaning.
Decent hotel/motel, the grounds could have been nicer. the pool is great and the Jacuzzi. Most of the hotel near this one (a lot) offer free breakfast, this did NOT. A minus which wwill influence my choice of hotels. grounds were very plain, the shower heads are crusted over and have low pressure. Towels area bit small. No breakfast included, a BIG minus!
Rooms clean, staff friendly, nice big beds The parking was bad drove around for about 20 minutes to find parking very disappointed over all it nice place.
We did get a great price on Kayak, $100 per night. The rooms were clean but they are small without a chair or couch (except for the desk chair). Small details needed to be taken care of like finished paint on the ceiling, toilet was leaking internally and cycled every 30 min. The shower control knob was very loose and about to fall off. These were minor items that the staff that cleans should notice and have maintenance repair. The staff was polite and helpful but the restaurant was expensive for breakfast for the amount of food served. Being we got a great price on Kayak i was satisfied overall.
Location is near Levi's Stadium and SAP arena. We were there for 3 nights but our room was never cleaned.
I like the comfort for pillows and the location. I was shocked that this 25 year old + hotel calls itself a Wyndham Hotel. The toilet was running for several days before it was repaired. The light near the door did not work, the refrigerator was not working nor did the safe.
Nice place, room was clean some street noise
My room was very comfy, great bed. Staff were very helpful and courteous. Surprisingly good food options somewhat nearby. Common areas could be a bit cleaner. Lots of families, so can understand how it gets messy. But my room was very clean and great for what was needed - a place to stay that was accessible to SJC airport. Nice airport shuttle.
very nice hotel, comfortable, very clean,the staff was helpful, good location, free internet
Good onsite breakfast buffet. I wasn't a huge fan of a first floor room with motel-style hallway windows so that was a little uncomfortable but in the end it was still quiet and didn't seem to cause any issues.
We booked on points and were upgraded to a Cabaña suite. A huge space with a balcony overlooking a plaza with a gorgeous tree.
The staff was extremely nice and professional. I felt so welcomed. Clean hotel!!! I would definitely come back.
The nightly rate was reasonable. We decided to stay here because it was so close to San Francisco. We had a good experience with crowne Plaza. I recommend it..
It's very clean! I would definitely recommend others to stay here. What I didn't like was that the Restroom Door is See-through.
Everything...happy hour; great breakfast No light switches near the bed
Rooms are very well kept and the beds very comfortable. Clean, spacious bathroom. Breakfast was included, not a ton of options, but tasty. There was also a happy hour on one of the nights we were there, which was surprising and very nice after a long day of driving. Facilities a little outdated, you can tell that the hotel is not new. Rooms are a little dark. Very slow elevator.
Extremely well treated by front desk. Lovely complimentary breakfast. Rooms extremely comfortable. Bed, pillows cleanliness. Walking outside to get to elevator. Minor inconvenience.
Awesome selection of breakfast food and nice outdoor area with a pool table!
Very nice hotel in a great area. For the gym they are affiliated with the YMCA which was amazing. Will definitely stay here again
Happy Hour, large room, relatively good wireless internet, better than average breakfast, comfortable bed. Phone didn't work, no easily accessible bedside lamp, carpet could be replaced.
The pool area is absolutely beautiful and my double room was quite spacious and comfortable. They really do well with the little things. The location was very central to my business reason for staying.
Comfortable, clean double queen room with separate sitting room Large screen TV in both rooms 2 sinks, large bathroom Fully stocked & locked beverage fridge & basket of snacks Decent complimentary breakfast Excellent location & why access Decent price; booked through KAYAK.com Hot tub/pool - large, clean & fun. Although closing is documented as 10pm, we were very quiet and the hotel staff did not bother us...we stayed in hot tub till 11pm. Major issue: HOUSEKEEPING DID NOT CLEAN MY ROOM. I had organized the room specifically to help housekeeping do an efficient job and needed all new towels and stuff...but returned at 6pm to a (still) dirty room. Called front desk (housekeeping closed by then) and they brought up 2 towels and new soap. You know, "I'm sorry" just doesn't cut it. Refused to let me have a couple of snacks for free as compensation. Pretty 'cheap.' Bad customer satisfaction handling. Pool/hot tub should close at 11pm, not 10.
The staff were helpful and upgraded us to one of the suites. The rooms were old fashioned and we had an exercise bike in our room
The staff were very helpful and the room immaculate.
Beautiful grounds, large rooms, quiet, good value for the money Although in good condition, the facility is dated
Very nice and friendly staff. They even gave us an upgrade which was a pleasant surprise. The room was very clean and spacious.
Beautiful setting and gardens. Two highly-rated restaurants on premises. Heated pool and lovely pool setting. Friendly staff; immediate response to requests. Spacious room; useful mini-kitchen with prep counter, sink, refrigerator, and utensils. Comfortable bed. Ample room lighting. Convenient work desk and sitting table in room. Mix of contemporary and baroque furnishings is odd. No microwave in room. No hot tub/jacuzzi at pool. No fresh (refrigerated) half-and-half available for the coffee in the lobby.
Needed two rooms and got a good pre-pay rate. Short stay but comfortable. Very good breakfast on site.
Loved it! So cool to have the koi ponds in between the rooms! So cute!
Everything was great. Especially liked the staff - very helpful. The Deluxe room was big with two queen beds. Our room in the back of the property had a flat screen tv. Dinah's had character, and the grounds are beautiful.
Accommodated a change in the room to the first floor from the second. Quiet at nught
Considering how much cheaper it is than surrounding hotels, this place has everything you need. Clean, comfortable room, good (free) hot breakfast, friendly staff, etc. They pride themselves on having free WiFi, with no password needed. This is true, and the speeds were excellent. However, you have to remember that this means all traffic is unencrypted.
reakfast was good, as was the location within walking distance of shopping and food. Hair dryer in room had dirty filter and broken screen on back
My family enjoyed the lush landscaping surrounding the grounds. It added to the ambiance and the rooms (w/ robes and refrigerators) were very nice.
it was only overnight
A good hotel with a nice little pool. Friendly staff.
Early check-in allowed at 1:30 pm and noon check-out. Free wifi. Room was sensibly and tastefully appointed including ergonomic chair and bed. Next to El Camino and yet a nice natural setting. TV basically did not have digital channels or I could not find them. Maids banged on the door real loud.
all rooms are smoke free
Clean, accessible, convenient to everything, quite rooms, fridge in room, plenty of parking. Nothing. No complaints.
Peaceful and quiet and beautiful setting. Perfect for a visit with our grown children!
This hotel is very cute and affordable. It's close to Stanford, has a nice little pool, and beautiful landscaping. It's very clean, up to date, has a great overhead shower, and the bed was super comfy. The deli next door is great too! I would definitely recommend this to someone going down to Palo Alto. We considered staying in a big name hotel for more money, but opted for this place because it had more character, free parking, and was closer to the school. I'm so glad we did!
Location Lights were extremely dim and I had to buy 100 watt light bulbs so I could read the paper
Close to Stanford campus where we were attending an event/ A bit hard to get in and out of parking lot.
Spacious room. Comfortable beds. Beautiful, peaceful grounds. Heated pool in a beautiful garden setting.
Very friendly staff, convenient to have a bar and restaurant in the hotel. Rooms are very clean and comfortable. Most importantly, again, staff was very welcoming, pleasant and made it a very luxurious experience. Only thing we didn't care for were the rough towels. The robes were pretty dated and hard as well. I know towel rotation and use is very hard to keep up with, but is also very important in keeping the luxury experience for customers. Otherwise, great place to stay.
Friendliness and helpfullness of front desk. Housekeeping did not show up 2 of 4 days, even with complaints. I notified them that I would be out of the room from 6am until noon while I had dialysis and would need to sleep all Wednesday and Friday afternoons. No action, not even clean towels!
I chose this hotel largely because it was an inexpensive option near Levi's Stadium. It definitely saved us quite a bit of money because there is an inexpensive bus that takes you right to the stadium for $8 round trip. The hotel itself was great! The staff was friendly and allowed us to check in early and borrow a phone charger. It was fairly clean and had a charming boutique feel. I would definitely recommend this hotel!
Staff goes above and beyond. Even the maids ask how you're doing and tell you to have a great day.
Location is good. The room was comfortable enough. Did not like the staff. Not helpful or accomodating or even warm.
They were very focused on helping me get what I needed and when I needed to add extra days they made it happen easily. I have always loved this hotel and now that it is changing to a a Hilton in a week or so I hope it stays the same.
Nice failities Needs a hot tub/pool
It was quiet, easy to park at and had good WiFi. It also had a nice self serve breakfast. Liked the pillows. Staff of courteous but not intrusive. It lacked good public transit connections and I had to turn on sat nav to figure out how to get to it. On the hand traffic in and out was easy and I kinda like that fact it wasn't on a main blvd.
the bathroom was clean, and the room was properly turned down every day. The bed was stiff and uncomfortable, and there was a bit of a moldy smell.