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Pros: Flight was ontime

Cons: The boarding process ar newark is terrible, and the lady that was at the boarding gate was extremely unpolite with no service attitude at all - i have never seen before such a behavior

Cons: All went well!

Cons: Larger seats! More legroom! No seats which don't recline. Specifically, the seat in front of min reclined -- literally into my lap, since my knees were against the back of that seat ALL the time. Min didn't recline, since it was too close to a partition.

Cons: Media screen did not work and flight attendant was indifferent and made no attempt to resolve. If a passenger made a request we/they were told they were too busy. Food was minimal at beat.

Cons: Worst first class service. Only came by twice in two hour flight

Cons: Notes were in the computer that our flight was delayed in someone at Delta told us we had to re book because we were not 2 hours prior to our flight after arriving in a cab. Delta error. Other lady told us to run to a security and get to the gate which we did and there were notes in the system and t

Pros: The male in the crew was fantastic!!! As always love the entertainment options.

Cons: Uncomfortable. Stuffed between two large men.

Pros: For me the boarding was of fast

Cons: The food

Pros: Really quick flight

Cons: Better landing

Cons: More turbulence, too much.

Pros: Legroom in the exit seat was sufficient

Cons: The plane was old and dirty and our power outlets did not work

Pros: The crew members were nice!

Cons: Idk the fact that we sat in the airplane for over 40 min after landing since there weren’t any gates to get off...

Cons: Excelente aerolínea

Pros: The cue lines per zone are a brilliant idea!

Cons: An explanation to passengers as to why there was a backup between the gate and the plane.

Pros: Friendly attendants, entertainment variety

Cons: Comfort, food could have been better.

Pros: On time, no hassle.

Pros: Friendly crew

Cons: Hectic boarding; airplane seemed very old

Cons: We had to leave our surfboard bag @ our departing airport because they said it was too big to fit into a 787 international aircraft. I’m a pilot, this is a huge lie.

Pros: Check In went fast, getting through security was also fast. The price was excellent.

Cons: Small seat, did not recline fully but it was an economy ticket.

Pros: Crew was very nice and attentive once on the aircraft, very active and helpful. Once in the air, flight was quick and trouble free.

Cons: We boarded the aircraft on time and were taxid out, only to sit in the airplane for an hour to be told there was an "issue with the navigation system." Back to the gate and off the plane. We were issued a $12/voucher each for food. 5 HOURS LATER we were back on the plane and he pilot informed us that the issue was fixed, and oh, they forgot to fill the aircraft up initially with fuel so we had to wait another few mintues for that. Shouldn't that have been checked before we were about to take off? Not cool. Should note that this was booked through British Airways but operated by American Airlines. Pitiful job, really on AA's part and I'll do my best to not fly with them again. Aircraft was old and outdated. No screens viable for movies. Seats nice and tight. No outlets to charge.

Pros: Confortable

Cons: Aucun membre n’a pu répondre en français alors qu’on atterrit quand même à Bruxelles.

Pros: Everything as expected!

Cons: Had to pay for food. not a single chip :(

Pros: Crew was great, the rest was average

Cons: My checked luggage for which i paid an extra $100 has been damaged to a point where 2 out of the 4 weels are about to fall. I don't know in which of the two flights it happened since my luggage was transfered during the layover.

Pros: got it on time...even shorter than planned.

Cons: 1. why leave the tv screens open all night when people sleep and want darkness? 2. too many bags on board and not in the trunk. 3. not enough blankets.

Cons: I could have used USB charging station.

Cons: Seat comfort. Sore behind after 11hrs

Pros: Loved the crew from Zurich to sf. Amazing service

Pros: The seat was ok, I paid $ 115 per Trip ( total of $ 230) just to sit at the emergency exit to have some leg room and then I am sitting next to the bathroom and people stepping on my feet because they tend to hang out around the bathroom.

Cons: The flight attendant not wearing perfume. Food was very poor to say the least.

Pros: Nice new plane, good staff, OK food

Cons: It was much too cold overnight. The music that is played live is not to everyone's liking. Better play it softer and have something without singing - it became very annoying.

Pros: Seats were fairly comfy.

Cons: it is a leased Airbus that is really showing its age... They handed out iPads for entertainment rather than use the antiquated "in seat" system. No overhead lights on the aircraft. Also, late departure.

Pros: Food and service were good. Seats were comfortable and they had modern led panels with up to date entertainment.

Cons: Late boarding

Pros: The help from the crew was okay.

Cons: The fact that the flight was delayed by an hour.

Cons: if the flight is on time. I was delay more than 10 hours

Pros: quiet plane

Cons: 2.5 hours delayed flight without prompt notifications. Honest and prompt flight-delay alerts. Updates for delay came *every* half-hour. No opportunity to schedule ANYTHING based truthful delay estimations and the lack of timely communication.

Pros: Everything was great. From food to entertainment was great.

Cons: Nothing

Pros: Great crew. Very pleasant & friendly.

Cons: Have coach passengers prepay for meals

Pros: NOTHING

Cons: AMERICAN IS THE WORST. Never flying with them again. My flight was cancelled, &they would NOT rebook me until 2 days later. REFUSED to compensate for the hotel I booked for the night. Held my baggage hostage & would not return it for a whole day. And their customer service is non-existent.

Cons: Cramped seating and illogical boarding process

Cons: 2 hour delay, entertainment and WiFi not working, bags almost an hour to come out at SFO

Cons: Cutting down on amenities like screens and chargers is one thing but cutting down on comfort is not acceptable on long flights. No adjustable headrest, squeezed aisle width...

Pros: The crew was very nice

Cons: Wider seats, super cramped

Cons: I requested vegan meals months in advance when I bought the tickets. They didn't take that into account. I went hungry from Paris to NYC.

Pros: Liked that I could order special meal and it was excellent. Crew was very nice, everything else was okay for the price.

Cons: Boarding was confusing and took forever.

Pros: I liked the Inflight Entertainment System, the 787 aircraft. The cabin crew were pleasant. I particularly liked the price. Only gave food 1 star because I didn't want to pay $45 for meal service. Really should be able to mark it NA.

Cons: Departed over 90 minutes late. Captain said it was due to late inbound flight although aircraft was at gate at scheduled departure time. We started boarding almost on time and then sat in airplane about 90 minutes.

Pros: The outstanding overall impression, quality of the brand new 787, the crew the amount of entertainment , the noise level, the friendliness and professionalism of the crew , the washrooms , the gate access ( even though CDG and the personnel there is an absolute nightmare - screaming agents)

Cons: The food to order did run out fast ( sandwiches) if you could please consider Cary on a few more going forward. Thank you.

Cons: $100 PER BAG !?!?! WHAT A JOKE

Pros: Yes the crew were, the sits I enjoyed them because there were 4 open rows without any passengers on them so I was able to utilise them.

Cons: On the way to Paris though, couple of your crew members were a little rude I thought.

Pros: The plane was clean and seats were comfortable considering 2.5. hour flight; all crew members were nice and friendly; there was some food available for purchase but we didn't buy it since we ate at the airport before the flight. I would definitely fly again.

Cons: no TV or other entertainment options so make sure to bring your own device or a book.

Pros: The crew was amazing. Brand new airplane and service was excellent. Bathrooms were kept clean.

Pros: Good Staff, Good Service, On Time Departure and Arrival

Cons: The ticket price was so expensive

Cons: Better boarding process

Pros: The booking in staff person was positive and friendly. I was disappointed that the system would not allow me to be placed on the upgrade list as a silver Velosity me mm ber partner to Delta.

Pros: Nothings

Cons: Everything

Cons: Slow WiFi

Cons: There was a lot of turbulence and people screaming in fear, it always makes me feel better when the crew says something reassuring to make people less anxious.

Pros: Nice smooth and organized flight

Cons: Never revived my checking email The cabin was very cold. I had to wear a jacket for the whole flight. With two blankets

Pros: ,Crew was amazing, took extra care of passengers.Very polite and friendly.

Pros: crew onboard and food/entertaiment.

Cons: could do without the delays. transit time was reduced to less than an hour in Frankfurt because flight to Frankfurt was delayed by 45 mins. it is becoming very stressful to transit in FRA every time.

Cons: Media screen did not work and flight attendant was indifferent and made no attempt to resolve. If a passenger made a request we/they were told they were too busy. Food was minimal at beat.

Pros: Seats were uncomfortable

Cons: It would be better to load from the back to the front a lot less issues and less time consuming

Cons: More turbulence, too much.

Pros: Everything

Cons: Nothing

Pros: Crew was amazing, doing a good job keeping everything moving

Cons: Food was not good, bland