Heritage Inn San Bernardino

The hotel staff is constantly making sure everything is looking good, but some guests have reported cleanliness issues, such as dirty rooms and filthy floors.

Some guests have found the breakfast to be satisfactory, while others have mentioned that there were no continental breakfast options and only muffins were available on demand.

The staff is described as friendly and knowledgeable, but some guests have reported encountering rude staff members and feeling mistreated.

The hotel offers parking, but some guests have mentioned encountering damaged cars in the parking area and homeless individuals living in the parking lot.

The high season is in October, and the low season is in August, so consider these factors when planning your visit.

Some guests reported that rooms facing the highway side experienced noise from car traffic all night, while others mentioned that rooms at the back of the hotel seemed neglected. Requesting a room away from the highway and ensuring its overall condition might lead to a more pleasant stay.

Several guests noted issues with room cleanliness, such as dirty floors, unclean bathrooms, and even the presence of insects. It's advisable to thoroughly inspect the room upon arrival and promptly report any cleanliness concerns to the staff.

Multiple guests mentioned encountering unpleasant odors in their rooms, including mold and cigarette smoke. Requesting a room with better ventilation or inquiring about recent maintenance might help avoid this issue.

Some guests reported issues with amenities such as non-working refrigerators, damaged door locks, and malfunctioning shower heads. It's recommended to ensure all room amenities are in proper working condition upon check-in.

The hotel's proximity to the freeway led to noise disturbances for some guests. Consider requesting a room on the quieter side of the hotel or bringing earplugs if sensitive to noise.

While the hotel advertises a complimentary breakfast, some guests found it to be limited or unavailable during their stay. It's advisable to check with the staff about the breakfast offerings to avoid any disappointment.

Several guests mentioned feeling unsafe due to the presence of "shady characters" and homeless individuals around the property. Being cautious and aware of surroundings, especially during late hours, is recommended.

Some guests noted the presence of damaged cars in the parking area. It's advisable to park in well-lit areas and take necessary precautions to safeguard personal belongings.

Inconsistencies in staff behavior were mentioned, with reports of both friendly and rude encounters. Clear communication and addressing any issues with the staff promptly might help improve the overall experience.

The hotel's proximity to the National Orange Show Events Center and other attractions makes it convenient for event attendees. Guests attending events should consider the hotel's location for easy access to nearby venues.