Santuario Las Escaleras

The hotel offers amazing views, extremely friendly and helpful staff, and a great location close to many restaurants and the town center.

Guests have mentioned issues with room layout, cold rooms without proper heating, limited hot water in showers, and loud noise from the restaurant at times. Some guests also reported difficulties with staff communication and extra charges for items like milk in coffee.

The hotel provides daily housekeeping, physical distancing measures, a restaurant with good breakfast options, and spacious rooms with lovely adjoining showers and bathrooms.

The rooms are spacious with lovely adjoining showers and bathrooms, and each apartment has a terrace with the best view of the city and nice sunrises. However, guests have reported issues with cold temperatures at night and limited hot water in the showers.

The hotel's location is very central, with a lot of restaurants nearby, making it a great place to stay for those looking to explore the town center and enjoy beautiful views from the rooftop terrace.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the city or the garden comes highly recommended.

Some guests reported issues with specific rooms, such as being located at the bottom of the stairs or experiencing a bad smell and humidity. It may be beneficial to inquire about room location and conditions before finalizing a booking.

Guests noted that the breakfast options were extremely limited, and additional charges were incurred for items like milk in coffee. Consider exploring alternative breakfast options nearby.

While many guests appreciated the spacious rooms and lovely terraces, some reported issues with cold rooms, limited hot water, and a lack of comfortable waiting areas during early check-in. It may be helpful to confirm the availability of heating, hot water, and early check-in options.

The hotel's central location makes it a convenient base for exploring the town center and nearby attractions, such as Mirador de la Escuela SolMaya and the Church of San Cristobal. Take advantage of the proximity to these points of interest.

Several guests reported issues with taxi payments and potential overcharging. Exercise caution when arranging transportation through the hotel and consider alternative options if necessary.

Some guests appreciated the staff's assistance in finding a doctor, while others mentioned the availability of a yoga mat for personal use. Consider inquiring about additional services or special requests during your stay.

While the hotel offers a restaurant with food delivery to guest accommodations, some guests found the restaurant to be loud at times. Exploring nearby dining options could provide a quieter and diverse culinary experience.

Guests highlighted the incredible views for sunrise and sunset from the rooftop terrace. Make sure to enjoy this feature and consider having coffee brought up to the rooftop for a relaxing experience.

Some guests reported difficulties in contacting the staff before their arrival. It may be beneficial to confirm reservations and any changes directly with the hotel to avoid miscommunication.