I paid Volaris extra to use the CBX bridge. They ate that money because our boarding passes did not have the information and we had to pay again. On the way home the Volaris agent insisted we had to pay the Mexican immigration tax as foriengers. However, Mexican law only requires it after a week and we were there for only four days. Then another Volaris agent said my aunt couldn't fly within Mexico with her Mexican ID. He insisted she needed a passport. This airline is either completely incompetent or robbing people. They don't even offer you water on a three hour flight.
I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.
FLIGHT WAS 2 1/2 TO 3 HOURS LATE IN LEAVING. WHAT WAS WORSE THAT THE BOARD SWITCHED GATES FOUR TIMES; ALL A LONG DISTANCE APART; STILL SAYING THE FLIGHT WAS ON TIME. IT WAS DIFFICULT TO GET INFORMATION. THEN THE BOARD HAD THE INITIAL "G"; WHICH MEANT IT WAS DELAYED.... THEN LATER CHANGED TO "B"WHICH STILL MEANT IT WAS DELAYED BUT APPARENTLY WAS GOING TO LEAVE FROM THE NATIONAL GATES... ALL WHICH, ONCE AGAIN, WAS VERY DIFFICULT TO FIND OUT. VERY FRUSTRATING!!
Pleased that a snack and beverage were served even though the flight was only 50 min.
Aeromexico no longer has their own kiosk at the Atlanta Airport. Wandered around for 10 min looking for it until a KLM employee let me know I had to check in with Delta.
Very friendly and efficient crew got us to GDL ontime.
Like most airlines, Volaris does not give you anything for free except a ride to the next airport. They offer junk food and sugar water that you can buy if you want that.
We started boarding several minutes late but that was ok as it was very slow coming through security. We made up the time (I suppose in air) as we arrived at the gate on time.
Volaris offers transportation to and from airports and if you want more you have to pay for it. We don't need snacks, movies, wi-fi, etc so we are fine not paying for them.
It would be good if Volaris would offer water without making a big deal about it. They will sell you a bottle of water but they should bring everyone a free cup of water on the flight to help deal with the dryness of the air.
Also the seats, like on most airlines now, are very cramped. So please be mindful when you recline. On this flight a woman seating in front of me reclined her seat and just about took out both of my knees. She seemed offended when I told her what she had done and asked her to look before reclining and give the person behind you warning. I didn't mean to offend her but she needs to be aware that taller people have their knees up against the seat of the person ahead of them. So if that person reclines it is going to hit the knees. So please be mindful of this space limitation when you are reclining.
One day before my flight, I called Interjet to verify my flight. They assured me everything was good to go. At check in, however, I was told that my reservation was on hold, and that there was a balance due of $60/ticket, or $120 total for my wife and I. They were unable to explain the reason for the charge, only that the travel agency had not paid the fare in full.
I booked with Airfare.com, so I called the agent there. He told me I was confirmed and ticketed, and I didn't owe the airline anything. Interjet would not give me a ticket without first taking my payment of $120. I was forced to pay it, or else miss my flight. I reluctantly paid the $120 at the gate so that we could board the plane.
I don't know where the lack of communication lies between Kayak, Airfare.com, and Interjet. I will say that I Will Not do business with Airfare.com again. If I fly Interjet, I will not use Kayak either. I will book with them directly. Buyer Beware!
Interjet is awesome, I'm glad that Mexico extended this service to the US. Personnel are profesional and friendly, airplane is comfortable and you get drinks and snacks (not like AA that nickle and dime you). Definitely a keeper!
Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.
AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
If you have more questions or if you have a bad price to report to us, please send us an
email
and someone from our team will get back to you promptly.
¹
Hacker Fares sell tickets to/from a destination via different airlines and are subject to the booking
requirements and terms of each. Any changes made to one of your tickets will not necessarily afford
rights to change the other ticket. Fares change frequently and are subject to availability.
International travel may require proof of return flight.
Aeromexico
American Airlines
Interjet
Volaris