Cons: "Two suitcases were lost"
Pros: "Mediocre flight and service"
Cons: "Check-in was terrible, boarding also very disorganized. Crew on board was ok; very few flight attendants spoke English."
Pros: "The crew that flew us there was great"
Cons: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."
Pros: "Had to pay extra for my luggage I was only allowed one when it was always two."
Cons: "Having more student deals."
Cons: "They always on time"
Cons: "English speaking staff."
Pros: "Crew is friendly, plane is new and clean"
Cons: "they charge to choose seats before hand, shouldn't be a privilege to do so"
Pros: "Crew was attentive & very nice."
Cons: "More smiles !"
Pros: "the crew was realy great and everything was very good."
Pros: "Comfortable seats. Great crew"
Cons: "Food could be a little better and bathrooms bigger"
Cons: "Better food"
Pros: "The fly time"
Cons: "The check in process, too slow ,we waist almost 2hrs in the process"
Pros: "all except the food"
Cons: "the food"
Pros: "Amazing crew, very comfortable seat, delicious food."
Pros: "The crew really was amazing and very kind"
Cons: "The boarding was too slow and it delayed the departure"
Pros: "The people that work there were so kind! Very pleasant, I love the service! Everyone has a smile and make sure the customers were comfortable and save!"
Cons: "I like everything. No complain!"
Cons: "Disaster started at noon of the day of flight. Got notification flight delayed by 2 hours. That means I miss my coonection. Options for changes meant getting to destination 24 hours a later or with extra stop. I managed to buy a much better direct flight same day from different airline. And cheaper. I was so lucky. Getting refund for this disaster itinerary. But it worked out in the end."
Cons: "Person behind my seat was kiking! Luggage took for ever to be deliver."
Cons: "Delayed 5h, missed all connections, no help from crew"
Pros: "In flight entertainment system was pretty good and boarding went smoothly"
Cons: "Latam needs to rethink seating in the airbus. I’m 5’2 and I felt completely cramped. Did not have room to bend down for under seat carryon, comfortable exit isle to use restrooms, and definitely could not sleep. Very long flight to be in such cramped conditions."
Pros: "The airline and travel agency never informed me that this flight was cancelled. I almost got stuck at JFK."
Cons: "Everything about the airline and the travel agency since they never took the time to inform me that it was cancelled."
Pros: "Aircraft was superb."
Cons: "Communication arr as y was too busy. Too much going on around me."
Pros: "Flight and especialy landing was top noch"
Cons: "Boarding was chaotic. There was no entertainment nor food, so I cannot rate it"
Pros: "The flight was on time"
Cons: "Paid for an extra leg-room seat months before the flight. When I checked in days before, I find they have sold that seat to someone else. The schedule of the flight had changed and for that reason (?!?!) my reserved and paid for seat was not carried over!!"
Pros: "The fact that I made it to my destination and Home safetly."
Cons: "The service is terrible . They lose bags , the planes are dirty, you can still see head grease on the windows and old dried up food on the seat backs. We were delayed 40 minutes. No annoucement or notification . The staff are rude , and don’t care . Very unreliable airline - the food is disgusting."
Cons: "The fact that Kayak never wrote down my email. So when they cancels my flights I never got notice until I was about to leave for the airport."
Pros: "I enjoyed Everything except the layover"
Cons: "My 3 Hour layover was extended to Nine hours. The Peruvian airport offered me a hotel room i turned down. Peruvian gentleman on the plane just prior to landing was telling me how dangerous it is in Peru in the area surrounding the airport. I was given four hours of wifi coupons and coupons to a breakfast and lunch at a restaurant by our gate, where i was waited on poorly. Next time i may look for a layover in Florida."
Pros: "crew and service excellent.."
Pros: "Very friendly crew"
Pros: "Food was ok"
Cons: "Average airline with poor customer service. The transit was too short and lost my luggage. Customer service was very poor and recovering my bags was an epic and expensive endeviour!!"
Cons: "We had 4 hours of delay, 3 of them waiting on the plane"
Pros: "It was not physically uncomfortable."
Cons: "The flight was delayed, moved, and when it finally took off it was re routed back to São Paulo with almost zero communication. We were herded around with attendants who had no idea why our flight was canceled mid air and we had to fend for ourselves for rebooking."
Pros: "All of your staff where very nice and kind."
Pros: "Left on time the next day."
Cons: "Flight was canceled after I had gone through security and was waiting to board. I received an e-mail from Kayak, but no notification from LATAM. No one was at the gate; waited a long time to speak with a representative. They booked me on the next morning flight from JFK, but sent me to a hotel in Long Island - 1 1/2 by bus that was jammed and overheated. Hotel was old, not kept up and food and service bad. Bus driver could not tell me for sure what time we were going to be picked up in the morning - maybe 6:30 AM? I was told. No one at the gate gave me this information either. I was ready at 6:15 AM and the bus was full. I waited for second bus. No breakfast at the hotel. Flight to Santiago was uneventful and crew during the flight were polite."
Cons: "Too small seating space"
Pros: "I'm so glad that food was served with reusable metal utensils and that the blankets provided are reused, too."
Cons: "LATAM could do a lot for the environment by recycling bottles and cans from beverages served during the flight."
Pros: "The upgraded me to first class!!!!"
Cons: "No complaints!"
Pros: "The crew was nice, the food tasted great, and they had a variety of movies to watch!"
Cons: "There's not much I didn't like."
Pros: "Every employee is super helpful and the airline is family friendly. Airplanes are always new and clean. The meals are always good as far as airplane food goes. They have a generous baggage policy and unlike other airlines the airport departure tax is included in the fare. They serve the customers unlike the domestic airlines."
Cons: "Overhead bins on the inside rows are a bit on the small side."
Pros: "Super-friendly staff. Thanks!"
Cons: "Crying baby next to me! (not the airlines fault though haha!)"
Pros: "I prefer being given my own bottle of water and wine, the cup sizes are too small. Food is ok, not great."
Pros: "Overall the flight was excellent and the crew were very charismatic and always with a smile."
Pros: "The plane was super clean comfortable and with good entertainment, food was good and the crew was great."
Cons: "The flight was delayed because the plane wasn't there at time, those things happen and it's fine but they never told us what was happening. we had to wait in line for another hour, without any announcement."
Cons: "Confort, sits to small"
Pros: "Collection of movies, and flight being ontime"
Cons: "Seats, food, flight attendants didn't enforce seats in upright positions while serving food."
Pros: "New Airplane and a lot leg room"
Made payment for extra baggage online. When I got to check-in, they made me pay again. Lesson learned - Dont buy extra luggage allowence online, only pay at check-in.
Pros: "Crew was good, food was good."
Cons: "The entertainment, I saw the Wifi stuff when I bought the ticket, but there was no internet connection there. Besides, no movies, no screen... boring."
Pros: "FA in 1st was awesome"
Cons: "food presentation was nice but the pasta dish was like rubber and barely warm"
Cons: "Plane was 45 minutes late leaving Mexico City."
Cons: "Flight was delayed, the plane too small and unconfortable"
Pros: "Crew was really friendly"
Cons: "We didn’t arrived as planned"
Cons: "We were delayed for about 4 hours. We had to get on and off the plane a few times, until they finally told everyone that the flight has been canceled. Had to book another flight with a different airline."
Cons: "FLIGHT WAS LATE FOR 1 HR 20 MINUTES"
Pros: "La tripulacion fue super amable"
Pros: "The flight was on time, the crew was polite and attentive, and I appreciated the meal."
Cons: "The temperature in the plane got very cold once we reached peak altitude - folks in my row felt the same. The flight lacked wifi and power outlets, but it's a budget flight so that is acceptable. However, some budget flights/airlines do offer that."
Pros: "Good flights. Good prices."
Pros: "The flight was on time. Quick boarding."
Cons: "No entertainment."
Pros: "Comfortable and arrived on time"
Cons: "México has wonderful food, their airline should highlight that"
Pros: "I prefers better fare options. Seat selection by pay, baggage by pay, no food offered even with payment option. On time flight was excellent"
Cons: "Old aircraft, uncomfortable seats and not entertainment system"
Cons: "Will never fly with Aeromexico ever again"
Pros: "Food and entertainment was good, everyone was profesional"
Cons: "The waiting time when boarding"
Pros: "Lots of really good movie choices"
Pros: "Flight on time, friendly staff, smooth flight, his service, no long waits."
Cons: "I received an email the day of my flight announcing it was delayed an hour. Others also received this notice. I changed my plans accordingly and when I arrived at check-in was told I had just made the cut, and had only ten minutes to get to the gate. I explained the timing and was confused. They told me the flight was on time and that the email about the delay was just "a glitch". Not a harmless glitch. There was no communication before boarding to explain the mistake."
Cons: "I found out NO luggage was included after being charged"
Cons: "We miss our conection and we have to wait for more the 3 hours to take the next flight"
Cons: "At the time to pick up bags it was very confusing, people saying it was on a different band, information was not clear and my bag was already in the floor, for a long time. Very confusing how people on the ground have different information to what the screens are saying"
Pros: "I like that there are USB charging ports under the tv for every seat."
Cons: "The food was pretty terrible. I'm certain the yogurt we were given was spoiled. The plane also suffered from broken flaps, which meant we went in for a "high speed landing." Not ideal. Shouldn't these things be fixed before an international flight?"
Pros: "Good selection of movies which are controlled by the individual passengers. Comfortable seats. Served breakfast of fruit, yogurt and muffin."
Cons: "Don't like flying through Mexico City because the immigration process is very poor, i.e.long lines to get to agents . Airport is cold at night."
Cons: "food and seats not comfortable."
Pros: "Not much to like in mediocre flight. Gate agents were nice and couteous."
Cons: "Mediocre flight overall. Poor customer service from crew (barking orders and very little tact during boarding). No entertainment system. Flight was delayed due to errors with airline."
Cons: "The flight from DC took a lot of time, as consequence I missed the other flight to Zacatecas. Now I have to wait 10 hours and the outrageous part is that I had to pay $200 extra for the other ticket"
Pros: "The best seats I have ever had in coach. I am 6’3” and had plenty of legroom. Wonderful seating!"
Cons: "Main meal very bad, tasteless pasta with a dry bun, no butter, no salt and pepper and pudding for a side. Pudding? Really? Probably the worst airline meal I’ve ever had."
Pros: "The plane actually taking off"
Cons: "Flight was delayed, I was told multiple different reason as to why the flight was taking off. Mainly that there was inspection."
Pros: "Great food! Full meal and a snack -- delicious breaks in a long flight. Extensive entertainment choices. Courteous and efficient service. Best flight I have had in years!"
Cons: "eveything was bad"
Pros: "Courteous, professional, efficient. Good sense of humor!"
Pros: "organización , courtesy"
Cons: "safety vídeo"
Pros: "The flight was not packed and they serves lunch."
Cons: "I'm a Delta Sky mile Gold medallion member and not sure why Aeromexico is a sky team member but I still got charge for my one luggage"
Cons: "No solution was provided to travelers who needed to be at the destination on the originally scheduled date. Had to spend a fortune on another airline to get tinny destination as Aeromexico offered (and as of yet still has not) no solution"
Pros: "Attendants were respectful and caring"
Cons: "Space between seats and rows."
Cons: "the only food served to us during the fly was a breakfast which one was the combination of black beans with eggs which was rotten and smelling very bad ...."
Pros: "My purchase was cancelled 1 hour after confirmation because the name on the debit card did not match the passengers name. I was buying a flight for My girlfriend. I've don't this purchase 11 times in the past 10 months. I had to repurchase a ticket at the airport for a flight 2 hours later."
Cons: "I was emailed the cancellation not even a call to try to fix it. Sorry I don't check my emails every 10 minutes"
Pros: "Very nice crew, super professional"
Cons: "I didnt like that now they start a $25 fee for the luggage when this was the only airline that never charge for that.. annd also they didnt five mr an advice for advance. Really sad for this."
Cons: "No flexible headrest on seats No entertainment screens"
Pros: "The Dreamlines is terrific. Great service, attentive staff & clean airplanes & food."
Pros: "The flight departed more than 90 minutes late. Not impressive. No one ever explained the delay, so poor communication. The food was considerably better than the previous flight. Older plane so no movie selection. We appreciated the fact they did not lose our luggage on this journey."
Cons: "Overall, based on our experience to and from our destination, we will avoid Aeromexico in the future. The people are nice but it is a poorly managed airline. Too many headaches and surprises to justify any discount. We have flown many times internationally and therefore understand things are not always smooth. But there are too many problems with Aeromexico."
Pros: "At least they put me up in a nice hotel and paid for transport"
Cons: "people completely ignore social distancing when boarding and deplaning. Not enough emphasis is made on this."
Cons: "First time flying Volaris, both flights were delayed. The seats were very uncomfortable and overall bad experience."
Pros: "The crew was super professional"
Pros: "Crew was poor in preparing for boarding. Boarding happened 30-50 minutes past final call."
Cons: "They could have been more open about checking in. They had a long line that was a mix of three flight leaving in the same hour. They could have organized the boarding better as well. Splitting the passengers in three groups didn't play out so well."
Cons: "Not pay to much for my luggage"
Cons: "Crew was not prepared with enough custom forms. When we arrived at airport it was a mad Scramble to find some."
Pros: "The flight was delayed 2 hours"
Cons: "My suitcase was damage when I pick it up"
Pros: "Nothing. This is like the 3rd time I fly with this airline and it’s always something."
Cons: "Not having us sitting for 40 minutes because they arrived early and we couldn’t get out. If they get there early it should be something good for everyone but it’s actually the worst."
Pros: "The crew was ok no contact no interest on mi is ok"
Cons: "The checking line ,soo bad , need much improvement!"
Cons: "I didn’t even get a chance to take the flight. I realized my flight was for 12am the day I was supposed to leave within 2 hours of departure. I asked if I could get another flight was told no! I couldn’t even get a credit since I didn’t call within 3 hours of departure. I would not recommend!!!"
Pros: "Flight was on time. Crew friendly."
Cons: "The new seat design slim seats are so uncomfortable. They are really bad! To Volaris could @ least offer coffee, tea and water Complimentary."
Pros: "Getting my boarding pass was a hazel and the flight was delayed about an hour and a half. Seats were extremely uncomfortable and they practically didn't recline. Everything on board was sold and nothing was offered complimentary not even a cup of water."
Cons: "What could be improved is, being on time. The seats could also be a more comfortable with a bit more legroom, room to recline, and space between people. Seats felt like I was sitting on the other person's lap. A small drink should be complementary."
Cons: "There was hardly any space under the seats and between each row so it was pretty cramped. Because of this, the flight was not very comfortable."
Cons: "a lot"
Cons: "I could not check in on my phone. I never received email or link to check in. I tried 4 times in the previous 24 hour period. Using the app wasn’t mentioned until on the plane. When we arrived at the gate, 45 prior to departure, we were initially told to wait until the boss was there. 15 minutes lat"
Pros: "Flight left on time! No hassle with carryon"
Cons: "I hate paying for water. Legroom was ridiculously short."
Cons: "Get the forms to fill up"
Pros: "Amazing crew"
Pros: "Good crew"
Cons: "More organization toward boarding"
Cons: "Yes it could be better travel to complicated on Volaris"
Pros: "One of the worst experience I’ve had."
Cons: "Our flight was delayed for 3 hours! Completely ruined out plans."
Pros: "This was an on time flight"
Cons: "The seats are not confortable"
Pros: "Nothing! Crew was rude and liars"
Cons: "Tried to work more with customers and try to accommodate."
Pros: "The flight was swift without a hiccup, boarding was also done in a quick manner. Volaris is always great in service even at the counter."
Cons: "It would have been nice to know the baggage allowance and that we had to check in first via kiosk before lining up to drop off our luggage."
Pros: "Good no-frills airlines"
Cons: "For this type of airline – nothing"
Pros: "Nothing to like."
Cons: "Everything could be better."
Cons: "Maybe courtesy soft drinks and peanuts"
Cons: "Asientos más blandos"
Pros: "Please don't travel with Volaris, extremely old seats I felt like I was seating on a wooden board with some rocks on it. No room leg. You won't get any help from the Staff at check-in. I was charged $10 to print your boarding pass, the machines to print the boarding pass didn't work."
Cons: "Volaris need to get new seats. Volaris charge you almost for even breathing, I am not kidding. They ask you to use the machines at the airport to print the boarding pass but their logo is not on this machines that's how they make $10 on each passenger. Bad experience."
Pros: "I liked the boarding was pretty simple and went by smoothly. The crew was very welcoming. I was happy to know that the vessel was not fully booked and therefore, had some empty seats to which I moved to. I felt fine like any other flight."
Cons: "No entertainment but that is because it was a short 3 hour flight. Nothing else to report."
Pros: "Everything was fine. I recommend Volaris."
Cons: "Long walk to boarding gate."
Pros: "Good time and no delays."
Cons: "Everything ! That’s how bad it was."
Pros: "First time in my life that I've never been offered even a glass of water on a flight. I know this is a budget friendly airline, but on a 3 hour flight from Los Angeles to Guadalajara I would have appreciated a small cup of water."
Cons: "I spent 5 hours trying to change my flight for another day and the people at Volaris call center stalled until my time ran out and was within 4 hours of my flight, thus being unable to change it. All this plus the usual: uncomfortable sitting, expensive snacks and mediocre service. Definitely the chepeast way to fly!"
Pros: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Everything was the worst experience ever"
Cons: "No real food"
Cons: "People were rude and inconsiderate of our age and ability to move on our own. Being threaten to tip or our tickets would be cancelled is bullshit!"
Cons: "Kiwi lost my reservation I lost my fligh"
Cons: "They checked us in, at the 2:00am boarding time they told us there was something wrong with the plane and they had fix it. Finally, at 6:00am they canceled the flight. We won’t be booking volaris again."
Pros: "Primera y ultima vez que volamos con Volaris. Espantosos asientos tan cerca de cada uno. Parece qur estan transportando animales."
Cons: "Nothing very bad airline"
Cons: "Delay in boarding not well organized"
Pros: "We boarded and left on time"
Cons: "Seats were a little small legroom wise"
Cons: "Nos mandaron a una terminal alterna, tuvimos que llegar a ella en un autobús, complicado el movimiento con niños."
Pros: "I want to request help for a refund please. Advise"
Cons: "The poor custumer service. They ruined my vacation and didn't care"
Pros: "Seat super uncomfortable and no leg room"
Cons: "The airplane just seem dirty and disgusting"
Cons: "Desk should be more accessible to clients that are a bit late to their plane"
Pros: "I had a goos seat the crew was courteugus/"
Cons: "The check in was.very slow only one person at the desck making it very stresfull for passangers. we had to hurry to the gate because nit. I will have more personel to expedite check in, also need to provide the paperwork requiere like the health declaration it was rewuiere to pass to boarding and there was no forms any were. Passangers had to scrable to find some. Running agains the clock because all the delay to check in. 2hrs on line is ecxesive."
Cons: "To: VivaAerobus Airlines I requested a mobility chair and was denied, however they did get a chair for my grandma at the airport. I was told by my grandma that there was a portion of the walk to the gate that she had to walk, she made it, but she got tired. This is not professional at all."
Cons: "Our flight got delay 2 hours"
Cons: "Crew is always late. Felt like we were thrown into a box and rocketed through the air. Handled my bag horribly. Was covered in mud in arrival"
Pros: "Very friendly and welcoming crew."
Cons: "Service was great!"
Cons: "We borded plane and stayed and did not depart until 1hr and a half after. No explanation from crew as they sat and joked around. Once plane did leave the crew was extremely childish having full blown personal conversations loudly during the flight. During the emergency briefing crew was laughing at eachothers jokes. Super unprofessional overall"
Pros: "Easy flight. Great Crew."
Cons: "No reclining seats very little leg room"
Pros: "We got VIP Boarding without choosing in advance."
Cons: "Very little legroom, seats were not reclinable at all, not a single snack included. Cheap."
Pros: "Cheap and on time."
Cons: "No Wi_Fi on board so that could be better."
Pros: "Todo puntual.y buen trato"
Cons: "These guys are doing well!!!"
Pros: "Price is unbeatable. Convenient direct flight. The rest is all charged so I didn't make use of it. But for those who did pay, it seemed to be fine."
Cons: "If at least water was provided for free."
Cons: "Keep doing what you guys are doing well"
Pros: "They gave me a free checked bag! When I took out my credit card to pay for it, he said "No, es un regalo (gift)." How nice for a budget airlines!! May have been due to the holidays, but Volaris just charged me MORE for a bag during the holidays. We boarded on time and landed early. Our baggage came fairly quickly as well. Those are important things to me (especially if I have to catch a bus or a connecting flight) I'll definitely use Viva Aerobus again!!"
Cons: "The seats were pretty cramped, especially if you're tall. But that's to be expected. What I thought they could've done (and this goes for all the cheapo airlines) was at least offer us a cup of water. I mean, come on!"
Cons: "I was early to aborde and I wasn’t allow to check in due to apprently being late"
Cons: "They weighed bags 3 times just to to to get money not for the safety of the flight"
Cons: "Some glitches in the loading of your pages made The printing of boaring pass and electronic ticket complicated and confusing resulting in an extra charge yo print the boarding pass."
Cons: "seats don't even recline"
Cons: "Luggage delivery is still incredibly slow!! 20 mins for the first piece"
Pros: "I didn’t get chance to flight . They changed departure time . At the first time when I showed up at my gate 17A , 50 minutes before the departure there was a lot of people waiting for flight to Hermosillo , not the Cancun. ( wasn’t any information about Cancun flight on information display) When I asked crew from desk about my flight to Cancun they told that I need to wait for announcement . I left for 20 minutes , when back 20 minutes before my departure time on my gate crew told me that my flight it’s gone. I didn’t hear any announcement about it. They didn’t change me for another flight , only the told me that they can change my ticket for the flight which is 18 hours later."
Cons: "Everything need to improve"
Cons: "Customer service"
Pros: "Vivaaerobus staff lack more preparation, professionalism and customer service. the seats do not recline and sell them doubles"
Cons: "Food and entertainment and leg space."
Cons: "The flight was over 6 hrs late I arrived in the middle of the night... Never again!!"
Cons: "We ran 5 minutes late and were not allowed to board our flight because there was NO ONE at the ticket counter to check us in... And just fly is saying that we cannot use our return flight tickets, so we have wasted almost $1000.00 Unbelievably poor service at the point!"
Pros: "The crew at the front of the airplane were friendly"
Cons: "When sitting at the back of the plane there were some girls with 3 beer cans each playing loud music and it woke up my child. I asked the flight attendant to tell the women to turn down there music and she said no she couldn’t do that if I didn’t like it to tell them myself."
Pros: "Crew was very helpful and willing to sevice us. Pilot was very kind also."
Cons: "Only a bit more smooth flying, but this is out of our control."
Pros: "It was above my expectations"
Cons: "They made annousments only in Spanish while boarding"
Cons: "One check in booth for 170 passengers. Pathetic."
Cons: "Waiting inside the plane with door open. It is ridiculous to be inside the plan for an hour before takeoff"
Cons: "They didn’t let me board."
Cons: "We were delayed but they didn't tell us till 45mins before the flight was scheduled to depart. Other than that everything else was good"
Pros: "Bien la tripulación. El avión austero"
Cons: "Las indicaciones para subir al avion"
Cons: "There's litteraly no leg space between seats."
Pros: "It was impossible to speak to anyone before the 24 hour cancellation period ends."
Cons: "Have people try to help instead just telling them to call later or call the airline"
Cons: "It was delayed by an hour"
Cons: "On a 6 hour flight that was international and during dinner time they did not have any dinner food, only light snacks for purchase. No charging ports either."
Cons: "Delays are understandable but the messaging was the problem, staff created chaos by handing out limited incorrect information. This Encouraged passengers to overcrowd the information booths. Plus a two hour wait on the tarmac,horrible!!"
Cons: "The set to uncontrollable don’t reclaiming"
Cons: "Departure ñate without information"
Pros: "Nothing was nice. Delayed flight for 3 hours and never told us what was wrong or why was it delayed. They first said it was about 30-45 minutes late, then an hour, later, another hour and so on. They didn’t offer anything on board, not even a cup of water. I understand they want to make profit and sell snacks and drinks, but come on, charge you for water!? Seriously?!"
Cons: "NOTHING! I rather pay $100 more in an airline that has great CUSTOMER SERVICE and that in addition for not giving me a straight answer about how delayed is my damn flight AND taking one fu****ng hour to put the luggage in the carousel for the passengers! I hope they go out of business!!!!!! I know they lost mine and my whole family!"
Pros: "Good, friendly staff. Quick flight as far as in the air."
Cons: "3 hour delay, come on... tight fit. Everything else made it uncomfortable but it was a 98$flight so what are ya gonna do?"
Cons: "Crowded, disorganized boarding process. The worst I have ever experienced."
Cons: "I missed my flight due to an emergency and they made no effort to help me out, they essentially said you lost your flight buy another one."
Pros: "It’s a low cost airline so you cannot expect anytjing to be good."
Cons: "We have a delay on the take Of. The boarding was very slow and we were directly under a 32 C sun."