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friendly staff, large room, balcony view, parking, nice facilities. poor public transport, probably because hotel was located 5 miles out of town, recommend hiring a car if your staying here.
The pool Very hard to find.
Great swimming pool and leisure area outside. Dinners in the restaurant (very god food unless they make you choose the fixed menu that happened once) at the swimming pool. Room spacious, clean, with a balcony. Pretty close to Etna (Rifugio Sapienza) - just 25 km. Hotel staff was not very helpful (we had problems with the Internet connection), restaurant staff very busy and rather cold. You need a car there - buses pass the hotel but you never know what time. Staff at breakfast slow, small choice of food for a 4 star hotel.
Of course it is not french or spanish 4 staar hotel but it is good hotel with very nice swimming pool for litle money. From this hotel is quite easy to reach Etna.
My wife and I enjoyed the nice pool surrounded by lush vegetation, the specious and very clean room,
I really liked the cleaniness and the comfort of the room. The breakfast was abundant and I really appreciated the prompt service of the personnel in charge of the preparation and the layout of the breakfast. I must say that one particular person at the reception was not always helpful. A service with a smile surely attracts the client's sympathy and ensures future bookings.
The Staff were helpful. The breakfast was good. Nice experience. This was my second time using this hotel and I don't hesitate to recommend it!! Wort every penny. All they need is to improve their restaurant menu as I think is a bit expensive.
Pool was really nice, very good value for money. For the price we paid I thought we had turned up to wrong hotel as it was so nice. Shuttle service also very quick and easy. Pool bar is only open in the evening. So if you want a drink for around the pool you have to go upstairs to restaurant. However there is supermarket and gelato place 5 minutes down the road.
good level of service, quite place, excellent swimming pool
The hotel is full of history and has a pleasant comfortable ambiance, stunning views of the Etna
beautiful setting, helpful staff, good food, quiet and very comfortable.
I particularly like the friendliness of the staff, the accommodation was very good, the only thing that let it down was the quality of the pull out beds my children slept in
the hotels location is at a peaceful place, great installations, good personel, wireless internet in all rooms. food could be better.
It's a small but confortable hotel, with great staff. It's perfect for visiting the entire South coast of Sicily The location of the hotel is to far from any turist atraction. You must have a car to move around.
there is a lovely view of Etna from some rooms and the breakfast room. The building and grounds are beautiful with shady gardens and pool. Although I hung my towels up to indicate that I wanted to use them again, they were still changed. The English of the manager was not good enough to understand me when I mentioned this. the restaurant is very expensive. This hotel is very difficult to find as it is situated in the sprawling semi-urban town of san Giovanni la Punta; it's not country and it isnt in a proper town either.
Very stylish. Excellent food. Charming garden and pool. Liked history and antiques. Very helpful staff. Lovely outdoor eating. No curtains in room, and one shutter was broken. Only a minor issue though.
Room spacious and clean. Close to airport. Shuttle pickup slow. Seem to run the shuttle hourly. So close to the airport it could be as needed or, at least, twice per hour.
Room was large and clean but next to some staff room at the very end of the hall downstairs so could hear loud talking. The location is good for travelers having to fly in and out of Catania airport. The hotel has a shuttle for 5 Euros. At a minimum coffee or tea should be provided for guests no matter even if they paid less than another guest. The hotel is not near restaurants and cafes so you would have to leave the hotel to go to a cafe.
Good location. Generally pleasant and helpful staff. quick response from room service. Excellent potato and mushroom soup in the restaurant!!. Except for the bathroom safety issue, the room was good and when no opener was available for the minibar, one was quickly supplied along with the room service. We had a great view of Etna from our room that afternoon--an unexpected plus after spending ten days in other parts of Sicily. Downgraded you on "facilities" primarily on the safety issue. Like all European hotels, no one seems to make it easy for older people to get in and out of the shower/tub safely. Besides the wall bar, there are hold bars that fasten to the edge of a tub which are helpful in getting out. I have seen some here in the US, don't think I saw any in European hotels. Also square toilet seat was a surprise--we even took a photo because we had never seen such before--but I don't find that it is very comfortable to sit on!
Room was a nice size and it was clean. Steph was unfriendly and unhelpful. Also, shuttle bus was full when we needed it. We needed to get to the airport at 5 o'clock in the morning. That's why we stayed at the hotel! Had to take a taxi for $20 instead.
Kein Shuttleservice von und zum Flughafen am Samstag ab 13 Uhr und auch nicht am Sonntag. Man muss ein völlig überteuertes Taxi buchen. No shuttle to airport after Saturday 13.00 and also none on Sunday. These times would be the most important times to offer the shuttle to turists. You have to take a taxi wich is extremely expensive and at the end halve the price of the room. For this reason we never come back to this hotel.
The staff were very hlepful and accomodating. I was looking for an airport hotel with a shuttle for an early morning flight and it was perfect. My room was fine but the carpets throughout the hotel are in bad shape. It gives the impression of slight seediness.
Staff were very accommodating and took care of the few problems that did occur. Easy drive from the hotel to work and to the downtown. Quiet and not alot of traffic in the area. Wireless access cost.
Very friendly and helpful staff The beach area across the road was not so great
The swimming pool, the breakfast and the fact there was outside seating at the restaurant We thought the food sereved in the restaurant was not up to the standard of the rest of the hotel. On most oaccasions the food was barely warm and not hot, service although polite and frielndly was incredibly slow and the menu was monotonous particularly on the last two nights when there were not even any dishes of the day to choose from
We had a fabulous time at the Parco degli Aragonesi. All of the staff were very helpful and curteous and we thoroughly enjoyed our stay. I would definitely recommend the hotel to anyone who wants the ease of being yards from the beach, great pool and a good restaurant. It was so easy to travel into Catania and the holiday was great. We are thinking of booking again as we had such a good time.
swimming pool no early breakfast for at least a cup of coffee for early leaving
beach, pool, breakfast no adaptor for the plug, promise the charge for the phone, then turn out don't have a common one, staff English was poor and not helpful for this.
good facilities, beach , pool, location to airport
Internal decor was refreshing, staff were in the main helpful and the room quiet for a stop over.It was the nearest to the airport but still 10 mins drive. We could not be offered computer facilities to confirm our onward flight and there was no complimentary transit bus available from airport to hotel
Hotel staff noice from the street
Everything was perfect. The best staff!. Very nice rooms, comfortable, parking, near city centre, near bus. It is a very good choice in order to have a pleasant time
the only that no wifi was on place they told that no cards and we have to go to vodafone to buy moble connection sorry in a hotel normaly is free in malta you find free wifi even in a restaurant am not saying in hotel room but in reseption thank this was not the first time that we was in hotel
everything was ok, early check out and late check in
Very friendly staff, nice rooms, close to the center (5 minutes walk).
location, interior and breakfast Wifi didn't work at that time.
Room, breakfast, hotel interior, location are good. Hotel bar didn't work at midnight. Hotel staff failed to provide adapter for electricity plugs, so I had no ability to charge my laptop.
The hotel was very pleasant inside, rooms well appointed. Outside not special but then no buildings are in catania! Didnt eat at the restaurant as was expensive and choice quite limited. Breakfast adequate
Everything in the hotel are very new.The staff is very helpful and kindly.
Rooms and hotel was dirty, breakfast offer was very poor.
Superb location. Great swimming pool and private coast area for swimming in the sea.
Hotel very nice ! I think it was one of the best in this part of Catania. Good price for 4 stars. A lot of flora, swimming- pool, access to sea. Hotel close to the street, but you don't hear it. Great view from the restaurat or breakfastroom. Breakfast very, very tasty and big choice of food. Rooms comfortable and nice. TV rich in programs. About 20 minutes from airport by taxi or 1 hour by bus. Stuff have problem with english- especially waiters. Food in restaurant sometimes very good but sometimes terrible. Small choice in menu. No buffet lunch. I have big problem with mosquitos. Even by close the window they where in the room.
vew and location are v.good,excelent atmosphere. dinner menew of the restorant was surprisingly poor.
The hotel is located on the cliff and the view is so great! The hotel staff are helpful. I especially like the cliff besides the sea and the view we had at breakfast. And the breakfast is also great with variety. It's only the location is not that close to the city centre. All the other things are almost perfect. You can even swim and do scuba diving in summer! Omg! How can it be so nice?
The grounds of the hotel are spacious and beautifully landscaped, with a swimming pool and views of the sea. We enjoyed a fine dinner in the hotel restaurant on a terrace overlooking the water. The staff was friendly and helpful. Even though it is a large hotel that seems to cater to many business meetings, the staff offers individual attention. The equipment for the swimming pool near our room was quite noisy at night.
The hotel is less than level 4 stars, the staff at the reception desk is unprofessional!
Were able to get a tour to Mt. Etna
the location - just on the seafront noisy air conditioning motors on top of our room - had to have the room changed. breakfast selection was poor.
the view of the sea bit too far away from town if you did not have a car
I liked most the comfort of the room especialy the use of the air conditon,and the tideness of the beds.and next time i will be visiting Catania again I will book overethere.
Staff is excellent. Price is very good. I will come back again.
The location is excellent and the staff were so helpful and obliging. The cleanliness both of the room and the common areas was extremely good - better than in a number of 5 star hotels around Europe i stayed in.
Friendly and helpful staff.
the bed as to hard
The staff were very helpfull Nothing
Staff was very friendly and helpful. The buffet breakfast, featuring both hot and cold items, breads, cornetti, cakes, champagne, and juices was not only delicious but the best that we have had in Italy. The room was clean, modern with comfortable beds. The location was ideal - right on the main shopping street of Catania and only 5-10 minute walk to the Duomo. The hotel is also very near the main open market selling fresh vegetables, fruit, bread, meat, and clothes. We stayed at the hotel in February. The temperature of the room was preset to 26 degrees Celsius. It was a little bit on the warm side. Although we tried to change the thermostat, it always reverted back to 26 degrees. This is only a minor complaint however as everything else about the hotel is perfect.
The location of the hotel was good, it is on the main street and near restaurants. The bus to the Airport is just outside the door and cost only 1euro, so dont bother with a taxi. The staff could have been more helpful. we went upstairs to the roof bar on our first night and were charged €8 each for a drink, there was a buffet set out, but none of the staff bothered to tell us that if we paid one euro extra we could have had the buffet included. The reception staff didnt seem to know much about the Mt Etna tours, they werent able to book one for us, yet when we rang the tour operator from our room, we were able to get it straight away. The lobby of the hotel was always very quiet, very few people around, a strange feeling.
We were in honeymoon and receptionist upgrade us to a suit.Staff is very helpfull and friendliness. Location is center and walk distance to many places. Smell of the room, Ac is not working proparly. Internet is expensive.
location in center of catania
The breakfast and the dining area were lovely and the staff excellent. We are very comfortable in recommending it to others
Location is excellent - Staff very cordial and efficient - Comfort rooms - very good breakfast NA
Well appointed and tastefully furnished. Friendly staff on the whole. Excellent food and breakfast - beware of the gourmet dinner, it has 8 courses! Not a great location, being tucked away in side streets a fair walk from the city centre. Driving is impossible - allow 1 hour to get to the airport at busy times.
Food in the restaurant was very good. Staff very helpful, courteous and friendly Our meal on thursday 21st was exactly the same as that on the wednesday although very good 20th. Howevber a word with reception ensured we had different menu friday and saturday which were bo9th excellent. some thought need sto be put into serviuce for guest who stay more than 1 night
1) the central placement of the hotel 2) in low season they can park your car themselves in the garage 1) the city itself is awful: very dirty, all walls and historic buildings are in graffity even fountain and main street, a lot of poor and dirty people on streets outside the 1 main walking road (so in the evening it's scary to walk). We ran away from this city on 3d day, although planed to stay for 5. The main reason to come here is Etna - that is fantastic. 2) the hotel itself is business-style one with old furniture with respective "old smell" in rooms. Think that it should be cheaper
Good quality, clean and friendly staff. A bit pricy. Location not great (Catania is not great as well) but close to the center.
Free internet in the room and free drinks in frig, very nice deco overall.
Staff were very friendly and the food was very good
position for exploring
Friendly staff (although the barman was sometimes difficult to find) Some loud, brash Americans who were obviously on their tour of Europe, and thought they owned it.
Semmi!!!!!!az hogy hazajohettunk!!!!NOTHING We were glad that come back home.The worst hotel which y ever stayed.Breakfast poor,small balkony not big enough for one,the room design year 70....and in the room internet is not avible, and, many many many things but is not enough time and place for this.DONT Goo too sheraton catania!!!!! Its a big shame for sheraton Semmi!!!!!!az hogy hazajohettunk!!!!NOTHING We were glad that come back home.The worst hotel which y ever stayed.Breakfast poor,small balkony not big enough for one,the room design year 70....and in the room internet is not avible, and, many many many things but is not enough time and place for this.DONT Goo too sheraton catania!!!!! Its a big shame for sheraton
Room comfort was good even if the bathroom was "old fashion". Breakast is indeed poor for the price and the fame of this hotel network.
Sheraton Catania is the delightful hotel for family who has some children. We enjoyed playing the table tennis and swiming at the pool. We want to stay again!! We used the shuttle bus to go to the center of the Catania, but it was inconvenience about the arrival location and the time schedule. The hotel taxi which was called for going to airport early in the morning was very expensive!!
Staff was generally very keen on satisfaying requests. A very nice pool area and breakfast was excellent. Room is provided with a little terrace which gives privacy. My room was overlooking the garden and on the pool side area with in addition over the restaurant. As such, it was extremely noisy and even during the night (once at 1 am and another at 5 am) I was awaken by loud noises of staff cleaning either the restaurant or the pool side area. The hotel is quite in a remote area (far from city center and not as easily accessible by bus than what is advertised). As for the beach, there are none. Access to the sea is through stairs going down in the sea, these stairs being built on rocks (which are also everywhere and it is not really enjoyable for swimming - especially not for kids).
It's not a 4 stars hotel, I will say it is more a 3*
Pool and beach facilities were excellent. Staff were friendly & helpful Cleanliness of the hotel was very poor, dirty windows & badly vacummed bedrooms
Excellent hotel and service, great pool, quiet and comfortable Outdoor music speakers at restaurant came on at 7am every morning, location wasn't really walking distance to many facilities/restaurants, some confusion on checking out as wasn't sure if I'd pre-paid the room as I gave my cc details on booking so assumed I'd paid already.
Flexible staff allowing for earlier check in and slightly later check out to fit my flights Not really.
What a fantastic hotel,highly recommended,a real find. Pictures on web-site do not do it justice.Brilliant breakfast.
The hotel met our criteria in terms of location, fascilities and cleanliness of the rooms. Our group really enjoyed our stay except the arised conflict during the check-out procedure. The staff of the hotel was trying to cheat us at the check-out time convincing us the the confirmed reservation didn't cost a thing. Outrageous!
The brand new hotel had interesting design.The staff was excellent, very helpful, speaking very good english. Also we had a great big bed and the room was always clean and every day we had clean towels. No fridge in the room
Brand new room, with whirlpool bath, fitted kitchen, huge bed, parking space in front of the room/mini flat. Quiet with the air condition. difficult to find the right direction to get there. Close to a motorway
very nice rooms, very modern and clean the hotel is not very well located... out of acireale and far from the sea... you need the car all the time!
The staff are friendly and helpful. There is no restaurant.
Very nice hotel with very friendly english speaking staff. Excellent value for money. There is just one thing - you should have a car to get there.
Nice big room with all amenities. Didnt have view of mount Etna as promised and didnt have tea/coffee making facilities.
the telephone system was out of order
The breakfast These are all things i didn't like about the hotel: Impatient front desk staff but that may be because they were short of staff and the long queues. for a hotel claiming to be 5 star looked a bit tired. Bedroom wall lights nearly coming off the wall. Some desk lamps not working. Wall paper peeling away from the bathroom wall. The room phone did not work. Only one computer with small screen to access internet - for a fee and this took 10 -15 minutes to connect.
i like the design of the hotel. its my type 100 %. the rooms are very nicee...beautiful andd clean and i found a lot of people smiling and help you alot. the breakfast was very good excelent service and everything clear in the kitchen there is nothign i can say negative and sure im coming again next time 1 thing i don't like.. aspecially in the night i found... i got there about 3 am in the morning and i found a man and asked me if i was a resident there and he didnt belived me and had to check in the computer ..
excelent room & breakfast. not much information readily available on tours etc, had to ask at reception.
spacy rooms no hot water in the morning
We asked for another room on our second day (as it had a rather unpleasant smell) and were given a much better room. All 4 of us found the pillows very hard and uncomfortable. One of our party asked for a softer pillow but the replacement was no better.
Location was convenient. Good parking, which is a rarity in Italy sometimes. Safe to walk to other areas of the city. I thought the carpet was very shabby, stained, and worn out. It made a beautiful hotel loose some appeal.
big room, nice bath bad smell in the room, despite parfume diffusor
Nothing in particular; advertised as five star hotel but in reality does not offer what is expected in "five star" hotels. On arrival there was no body to help with our lugage. We had to drag it from the taxi to the loby. Air conditioning of the "suite" was not working; staff at the fornt desk refused to move us ot a diferent suite or room; It toke three days to get the air conditioning working after complaining repeatedly. Hotel's personel very un-professionaly and not corteous at all in general; there were very few exempitions; never had this experience in Five Star Hotels.
The location close to the airport and the nice room
Rooms were very clean and good size Lower your food and beverage prices. We stayed at this hotel due to the location of the closeness to the airport. Also taxi that was hired from your hotel was an outrageous price for a five minute drive to the airport. Hotel should provide a shuttle to the airport as it is so close.
The hotel is in general nice, namely the garden and the swiming pool. It's located near the beach, although it's on the other side of the road (no direct connection); The hotel is in front of a noisy road; the employees are nice in general but need a little bit more of organisation; we found the bedroom small for one couple and one child
Near to the airport, nice green garden oasis in the town. This hotel is too far from 5 stars.
Spacious room, clean and nice bathroom. Nice staff (Alfredo) ! Modern and nice pool, great breakfast, lots of choice. The hotel is about 5 min. from the city centre. There is a hotel shuttle, but the shuttle doesn't drive frequently. Drinks and food are pretty expensive in the hotel, glas of soda eur 4,-.
Pool. Still no fitness center. I stayed for a week and breakfast was the same every morning. Overpriced menu.
* REstruant made some good food (pasta at least). * Close to airport if yo on you way home (But is is not reaally possible to work to airport even it is only 2 km away). * Rooms to small! * Resturant service limited (only from 20 o clock in the evning, hence ,ot good for famillies with small childeren). Limited selection for room service! PRICY prices!
cleanliness and the pool
Double room was spacious, clean and comfortable. Buffet breakfast was excellent with plenty of variety including hot food and fresh fruit.The hotel staff were very helpful. The hotel has a superb swimming pool and offers access passes to the adjoining beach. It also operates a complimentary airport and city centre shuttle. Free WIFI is available in all the rooms. The hotel restaurant meals were excellent and reasonably priced. Parking provided on the site. Have no complaints about this hotel.
The pool was in excellent settings and very ease to enter if one is elderly. The food and service also excellent when we dined in the evening and the atmosphere was lovely. The hotel itself is a little shabby and too drab for a mediterranean seaside resort, it could do with a nice light uplift. Apart from that we enjoyed our two day stay. A little more care on the cleanliness in general
Excellent location, Luigi on the reception desk was exceptionally helpful and even arranged to send on the clothes I'd left to our next hotel in Taormina! We were offered a choice of room and selected a small but well equipped and comfortable room with delightful french windows and balcony. We were on the side of the hotel and this turned out to be quiet. I'd advise you to avoid the front of the hotel at the weekend unless you are going to be out yourself partying late (it's a bit of a gathering place late on in the evening). The breakfast service was not replenished - we went there half an hour before it closed and it was pretty sparse to say the least, but the coffee and croissants were excellent. It's probably best to get their early. Our bathroom was a little on the snug side which may be a problem for some, but then we did have a choice of larger rooms had we wanted them.
Charmingly decorated, room spacious, staff friendly and helpful, location excellent.
The staff was very skilled and able to improvise regarding parking and more. breakfirst fine too.
Beautifully situated in the centre of Cantania with very high standard of rooms
Professional, discreet and what any experienced traveller requires, Bravo! Personal, hotel tour guide, facilitator for ones movements around Catania: local consultant...social, cultural and business.
Male front staff service was welcoming and more...
Very friendly staff. Room excellent. Breakfast not too impressive - but italians don't do breakfast like brits.. Location fine for catania sightseeing etc. No. It was good and we would stay again. Really liked the place.
Central location, friendly staff, great room.
Very friendly staff, helpful and competent. Breakfast rich and good. Position of hotel is good and room was quiet. I am looking forward to spend my time once more in this hotel.
Good central location with highly efficient and professional staff. A few problems re noise from nearby bars on the Saturday night!
great room, modern facilities in a baroque style design, interesting design of the lobby, great terrace, friendly staff who knows English. a bit noisy due to the passing car, but totally worth the effort.
The location the hotel is close to city centre anb walking diatance to many historical monuments, shops and restaurants.
Hotel royal is placed in the prettiest part of Catania. A walk away from piazza duomo and piazza universita and Etna st which has amazing shops. It's the best location in the best price and value for your money. The hotel has a beautiful design, each room is special, very helpful staff and awesome breakfast. We had such a great time and we felt like kings staying there :-)
The room was elegant, well designed and extreamly comfortable. The price was dirt cheap for the quality of the hotel (89 euros). The Hotel Royal is on the same level as a 5 star Grand Hotel.
Terrace bar was very nice and service there was good.
staff breakfast was very poor and the hotel is rather dark inside.
Staff were very freindly and willing to help i.e. they provided me with a map of the town so I could squeeze in some shopping after allday meetings! :o) The decor in the hallway is a bit dark, I guess this could be romantic if travelling in a couple but as a lone Business traveller I always made a dash to my room!
Good location; palatial rooms - great bar with fantastic views Too many electronic hotels on shower, lights, curtains etc that were very confusing and difficicult to use
The room was really beautiful and the buffet breakfast was great - lots of selection and the freshly made coffee really added something. Loved having it out on the terrace too! The bathrooms were also a really nice size and had a great shower. The people at the front desk definitely could have been a little friendlier at some points, and the most friendly one gave us all wrong information for the bus times.
Central location (easy walking distance to historic centre, quiet at night), helpful staff, attractive building
High quality accomodation More pillows required.