This was a great location for exploring Old San Juan. The staff we're very welcoming and the hotel was excellent. My only regret is not staying longer.
3 stars
Palacio Provincial San Juan, Curio Collection by Hilton
103 Calle San Francisco, San Juan 00901, Puerto Rico
San Juan, Puerto Rico
See location+1 787 723 9020Photos of Palacio Provincial San Juan, Curio Collection by Hilton
Overview
Daily Resort Charge includes: Guest internet access; daily glass of sparkling wine; unwind rosé time 5-5:30pm; Isla Verde Beach Club access with chairs, umbrellas and towels; daily in-room bottled water; bicycle rentals; 10% discount on tours; 2 Cortes chocolates per day; discount shopping booklet. Located in the heart of Old San Juan, our adults-only hotel immerses you in the oldest city in U.S. Territory. From our historic building and open courtyard to nearby shops, museums, and restaurants, we’re surrounded by the colorful architecture and culture of San Juan. We're next door to the second oldest cathedral in the Americas and just 800 meters from El Morro. La Fortaleza, a UNESCO World Heritage site, is 20 kilometers away. Take in the views from our rooftop bar and infinity pool, and enjoy a complimentary welcome drink and daily Rose Wine on us.
Latest deals for Palacio Provincial San Juan, Curio Collection by Hilton
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Palacio Provincial San Juan, Curio Collection by Hilton
- Adults only
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Flat-screen TV
Basics
- Free Wi-Fi
- Internet
- Fan
- Air-conditioned
- Free toiletries
- Heating
- Adapter
Dining
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Accessibility and suitability
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Adults only
- Elevator
Pool and spa
- Rooftop pool
- Hot tub
- Outdoor pool
Services and conveniences
- Safety deposit box
- Room service
- 24hr front desk
Media and entertainment
- Flat-screen TV
- TV
Bathroom
- Hairdryer
- Bathrobe
General
- Telephone
- Slippers
Laundry
- Iron and ironing board
Bedroom
- Sofa bed
Workspace
- Desk
Things to do
- Beach access
Health and safety
- Daily housekeeping
Fitness
- Fitness center
Reviews of Palacio Provincial San Juan, Curio Collection by Hilton
8.7
Very good
429 verified ratings
Wonderful
276
Very good
71
Good
31
Okay
16
Fair
15
Mediocre
7
Poor
13
Summary of reviews
Guests say
Guests appreciated the hotel's prime location and comfortable beds, but many expressed dissatisfaction with the service quality and cleanliness of the rooms. Issues like unresponsive staff, lack of amenities, and cleanliness problems were frequently mentioned. Overall, while the hotel has potential, improvements are needed to enhance the guest experience.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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8.7 out of 10
355 reviews
9.3 out of 10
4 reviews
8.4 out of 10
1 review
10 out of 10
2 reviews
All reviews
The facility is beautiful; the location is perfect in the middle of everything within walking distance in old San Juan. They give you complimentary bottle of waters whenever you want which was SO nice! The food is really good. You can watch them make everything if you sit at the bar. The staff is very kind and helpful. Anthony the bartender was TOP NOTCH, not only did he make amazing drinks but al...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers a rooftop pool and hot tub, a beautiful interior courtyard, and a fitness center for guests to enjoy.
Is parking available at the hotel?
There is no parking available at the hotel, but the staff is helpful in assisting guests with finding parking in the area.
How is the food quality at the hotel?
Guests have praised the hotel's brunch menu and the quality of the food, although some have mentioned slow service at the restaurant.
What can guests expect regarding cleanliness?
The hotel is described as beautiful and clean, with spacious and comfortable rooms. However, some guests have mentioned specific cleanliness concerns, such as bathroom floor cleanliness and water leakage.
How is the customer service at the hotel?
Guests have highlighted the friendly and helpful staff, particularly at the front desk. However, some have mentioned issues with noise and delays in service.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests recommended choosing a room with a balcony facing the inner courtyard for a serene and quiet environment.
Consider Low Season Travel
August is mentioned as the low season, which could offer more affordable rates and fewer crowds for a more relaxed experience.
Explore Nearby Attractions
The hotel's proximity to various attractions such as Catedrál de San Juan Bautista, Capilla del Santo Cristo de la Salud, and The Poet's Passage makes it an ideal base for exploring Old San Juan.
Be Mindful of Noise
Some guests noted that rooms on the first floor experienced noise disturbances, so consider requesting a room on higher floors for a quieter stay.
Check for Construction Notices
Guests advised checking for any ongoing construction or renovation work, especially near rooms or common areas, to avoid potential disruptions.
Parking Considerations
Parking in the area can be challenging, and the hotel does not have its own parking. Guests suggested being prepared for this and seeking alternative parking options in advance.
Room Selection Tip
Some guests found the rooms to be dated and dark, so consider reviewing room photos or requesting a room with ample natural light.
Dining Consideration
While the hotel's restaurant and bar were praised, some guests noted limited drink and food options during their visit, so it may be worth inquiring about the current offerings.
Housekeeping Note
A few guests mentioned inconsistencies with housekeeping, so if this is a concern, consider communicating your preferences directly with the staff.
Accessibility Information
The hotel offers increased accessibility, making it a suitable choice for guests with mobility needs.
Location
103 Calle San Francisco, San Juan 00901
What's nearby
- Viejo San Juan206 yd
- San Juan National Historic Site221 yd
- Ponce de Leon Statue256 yd
- San José Church287 yd
- San Juan Museum of Art & History327 yd
- Casa Blanca359 yd
- Museo de Las Americas390 yd
- Castillo de San Cristobal0.5 mi
- Castillo San Felipe del Morro0.5 mi
- The Capitol of Puerto Rico0.8 mi
- National Guard Museum1 mi
- Luis Muñoz Rivera Park1.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Palacio Provincial San Juan, Curio Collection by Hilton
Low season | April |
|---|---|
High season | December |
Average price (weeknight) | $342 |
Average price (weekend night) | $370 |
When to book a room at Palacio Provincial San Juan, Curio Collection by Hilton
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Palacio Provincial San Juan, Curio Collection by Hilton
FAQs when booking at Palacio Provincial San Juan, Curio Collection by Hilton
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Value for money | 8.0 |
|---|---|
Distance to city center | 0.6 mi |
Nearest Airport | San Juan Isla Grande |
Distance to airport | 1.5 mi |