comfortable room, good breakfast noise from other residents was unacceptable - didn't sleep well
Room was spacious The car park was not that easy to get to. The heater in the room did not appear to work.
Location No parking, cheaper on discount site.
No hassle, good slick operation. Decent breakfast. Key card had to be reset, apart from that it was great.
Easy Access and Good Positioning
center of city... few minutes walk from station
everything...very clean modern hotel with excellent food &bars and friendly staff everything was fine...
This is a great, modern, hotel. very hand to city centre, shops and night life.If you are arriving by train, its just a few minutes walk to the hotel.
We had an amazing view over the city as we were on the 9th floor. The room was clean. We arrived about 6pm and the bar was rather rowdy, It was like being at a football match. The room was nice but rather cold. We tried to adjust the heating but seemed to be blowing cold air. As we were there only one night we didn't report it at the time. No on sight parking.
It was clean, comfortable and efficient Everything was fine.
The location and breakfast were excellent, room and bathroom were large. Hopefully once the refurbishment is complete all amenities will be available. Wish someone had thought about where the radio & alarm clock should be placed as on headboard, just at head height in middle of bed, was NOT well thought out!
Staff very pleasant and attentive. Sausages at breakfast were very nice Glass of white wine reasonably priced and pleasant Hotel grubby, shabby and noisy (linen clean though) It looked derelict from the outside and in the throes of a rather patchy, amatuer renovation job inside. My room was pokey, grubby (carpet, curtains and walls) with an ensuite that had seen better days (soap dish hanging off the wall and a nasty plastic curtain). It fronted on to a very busy road that resembled a racing track in terms of noise, all night - the windows did nothing to mute the noise. Even at £37 ish, with breakfast, it was wildly over priced for it's current condition.
The people working in the reception had little knowledge about the city and their univeritiees. No city maps available.
lost for words
None Our room got broken into..My laptop was stolen also all my partner's clothes was stolen... Hotel would not refunded us our money back for the room as we were so distress to stay in the hotel overnight...
the bar was nice and ok the hotel needs to be updated the breakfast was ok but i came in at 8 after everyone was gone it looked like a camp site
Convenient location. Good car park out of sight of main road. Hot water not always available. Breakfast very slow at being served at the weekend. Dodgy lock on room door.
Within easy reach of public transport, shops and restaurants. Apparently, it has not been refurbished for very very long time. Room and bathroom stuffy.
the breakfast and the friendliness of the management.
the location was good and the staff were very friendly the beds were uncomfortable
Ease of checking in and out, self service breakfast. Choice of breakfast, I would have preferred and better selection, a bit basic.
Excellent location for the airport, the staff were very friendly and efficient and the rooms were well equipped and comfortable. We spent a very relaxing evening there and were also able to have something to eat, despite the late hour of our arrival. The buffet breakfast was also excellent. No negatives.
The staff were very friendly and helpful. The shuttle from the hotel was speedy and efficient We ate in the restaurant but were dissapointed by the choice, partivularly as ran out of fish which was one of the 4 items on the menu. In addition the air conditioning leaked over my 5 year old's bed and he was forced to share a single bed with another adult.
Just served a purpose Told there would be a shuttle and there wasn't
Breakfast was horrible
good value for money
British breakfast with scrumble egg and sausages. Drinks and sweets services. 24h/24h desk. Near East Midlands Airport but more than 1 mile walk. Calm but we stayed in low season. BOOKING_com false price for a 4 adult room booked. We had to pay 15 gbp per night/per adult if more than 2 adults in room. The 4 adult room was a double bed with sofa. Sofa bedding was not done, we had to do ourself our bed for 15 gbp per night/per adult supplement! Not enough light in the room. Old tv set, with all channels a little scrumbled.
hotel facilties and location
On airport campus and had car parking facilities The hotel provided me with all I wanted for access to airport
comfy room, good breakfast, no problems arriving late. Very much a business hotel. Could do with better directions from airport
The only things I liked about this hotel was the city centre location and some of the staff were exceptionally pleasant. We were not given the room as described on-line. There was a very small (1 glass) of wine and 2 chocolates (not a box) as described on-line. The bar prices were ridiculously expensive.
City centre location; pleasant décor; fairly good value for money Too warm in room; shower head fell off when adjusting; room size quite small and cramped; very few extras (like shoe buffer)
I was charged 33.50 for breakfasts yet had paid for bed and breakfast was only told about 3.50 tray charge not that I had to pay for breakfast again this was not on the bill I was given with breakfast
Good location Service was abysmal. Staff were useless apart from one girl - Tona - who was the only efficient member of staff.
Location. Horrendous price when we could have paid half on booking.com; small compact room, hardly any space to move about in the room. Very hard to find. We had to park in the shopping centre Victoria and then find our way to the hotel. Will definitely ask my friends to stay away from this hotel when £130 could buy so much more elsewhere in Nottingham.
The fire alarm went off at 6:45!
The hotel was perfectly placed to visit our son at university and be right in the heart of things for shopping and eating. We have stayed here once before and would stay again. The floorboards in our room (312) and the surrounding rooms were creaky and we therefore heard people moving about.
Size of bedroom and general cleanliness of the hotel
All staff excellent - they seem to like having hotel guests and enjoy working there. Room had an iron and ironing board and tea-making facilities. Location is first rate. The 'Double Deluxe Room' was just an ordinary double room with a rather narrow double bed. No room safe, no mini-bar.
Location excellent Hotel in serious need of refurbishment. Although the price was reasonable for the Hilton, was placed in a box room, no window views and room needed a few locks of paint. Would have paid more and stayed in a more modern hotel
close to destination and good fit motorway.
Very pleasant. The adjoining pub had good quality food and a good choice too.
the staff were very friendly and were very helpfull no
Friendly staff, clea and comfortable room Seemed to be smell of smoke in bathroon
Good service Breakfast expensive
The hotel suited our needs very well. We had a two night stay to attend a wedding in the area. It was incredibly convenient for us.
Excellent hotel very friendly staff
Clean and comfy Postcode didn't take me to hotel using sat nav. Had to phone up for directions although I was only a mile or so out!
Karen was especially fantastic with our children and all staff were friendly and helpful. We even left a toy in our room and the staff sent it back to us wihtout us even asking. Fantastic service, we will definately be returning and recommending this hotel. This is a comment about booking not our stay - I booked a quad room on the internet, but the hotel did not recieve this information so had expected us to have a double. However they checked our booking confirmation and changed the room promptly and without fuss.
Clean and centrally located Parking expensive. No free Wi-Fi. No hair-dryer supplied in room.
Centrally convenient,staff dealt with minor issue immediately
Staff are courteous Better if toothpaste ,slippers etc simple disposible consumables are provided.
Room was clean and tidy On booking in reception could not find my reservation
The cleanliness that you would expect at a modern new hotel together with the price
Location perfect, hotel staff superb!! Hotel room clean tidy and well stocked :) There's nothing to write!!
It was ideally situated in the Lace Market area and although on a busy road, it was very quiet at nightNotg Not enough pilows on the bed
Fab place to stay, in the centre of Nottingham. No noise of note, friendly staff. Everything was great
Very clean, the hotel had all the facilities we needed for a one night stay None
The best thing about this hotel is the location. However for the price, it was clean and tidy. The bed was comfortable and bathroom functional. I would choose to stay here again if I was visiting Nottingham. The wifi Internet and breakfast were very expensive for a budget hotel!
Staff friendly & clean well equipted room no complaints
the location was easy to find and easy to get to Derby city centre..It was my second stay and I will be returning. liked it all
Perfect for a Business stay. Good value for money. The staff can't do enough for you. Mattress wasnt great
My single room was of the quality I expected (upon arrival), for the price paid. The advertised freeview TV was unobtainable, however, I did not raise the issue with reception, due to a meeting elswhere on the evening of my stay. When preparing to leave my room, I noticed stains and damage to both pillow cases.(Unacceptable at any accommodation). The public areas were in dire need of refurbishment. The hotel bar was of a standard similar to hostel accommodation, with damaged light fittings, delapidated shelving and a filthy carpet running fully through the lounge area.
Was contacted just before my stay to confirm the booking and was offered packed lunches for the event I was attending. Was made to feel very welcome upon arrival and at all stages during my stay. Nice room, compact but well laid out and with good facilities. Lovely building and grounds. Secure parking. Great breakfast. Packed lunch was lovely and the supporting information on the event I was attending was very welcome. No bad points as such, if I was picky I'd have liked a more powerful shower but that's being really picky!
A very Interesting & Unique Environment There was a conference for delegates happening at the time of my visit and a few of them were stood at the front doors smoking (dont have a problem with this!) and were spitting, which I do have a problem with!
Good location, friendly staff, clean, beautiful building Double bed was extremely small, no frigde in the room
Cheap (Double)room too small
Very pleasent building quite, rooms were very clean and adequate for overnight stop. Booked a double room but was given a single! Changed with no fuss but double bed a bit small for 2 people, hence spent most of the night not trying to fall out rather than sleeping.
Clean, crisp, exactly what it says on the tin, no frills good value, would definitely stay there again.
Friendly, comfortable. Great food
Warm welcome each time; gret room and great service at Breakfast and excellent breakfast
Very friendly... food excellent
The welcome we received was excellent as was the food at dinner and breakfast. The hotel was clean, comfortable and quiet. It is conveniently situated for tbe university. The staff could not have been more helpfiul. The washbasin in my room was cracked and it was not possible to turn the shower temperature up to achieve a hot enough shower.
Very friendly management - excellent food - comfy beds - very good shower - excellent level of service offered - ample parking We did have some difficulty in finding the hotel in the rain and the dark
Very freindly and helpful hosts, clean and comfortable, parking, excellent breakfast
A very friendly welcome and made a fresh sandwich for us as we arrived later than anticipated.
Very good food, spotlessly clean, warm welcome. There were no bad points.
Staff were very friendly. Hotel service and staff very very good. I would certainly recommend None
Friendly reception The bed mattress was far worn out, very unpleasant sleep. Bathroom shower weak, difficult to set good water temperature. Window looking on very busy noisy road.
Close to local ammenities Unsatisfactory greeting/felt a very unwelcome hinderance to the member of staff. Bathroom and room appeared dirty,or in need of serious updating.bed sheets old and off colour. Facilities not explained/breakfast not started until 08.00 therefore went without.
More Channels on TV in the hotel rooms; Nottingham Buses did not know about Hotel P&J, Although it is on the main derby road and nearby a bus stand. If it is a common bus point every stanger can approach this hotel from airport. about 25pounds can be saved via bus from airport.
The room was big, clean and comftable, all what you need when you are travelling
The staff was simply wonderful!! Thanks so much and a cooked breakfast alwys a treat. I spoiled myself and took a double room just for me- room 10 and was in heaven.
The breakfast is fine. The room is clean. The staffs were helpful The heating system in the room is bad. Its really freezing in the room. Car park also very limited
Quiet hotel and breakfast was very good. Convenient for getting to the hospital and University. This hotel was a little expensive compared to other hotels of same standard. Room was a little outdated and shower needed improving/replacing.
nothing particulary the fact that the bedroom reminded me of stay with my great nan and she has been dead 20 years. The sharing of facilites - bathroom and toilet
The staff were very friendly and the breakfast good. The shower and bedroom were nicely decorated and clean. The room was small with very little storage space. ok for one night only.
Proximity to Nottingham Station. No reduction in price for not being to partake of breakfast due to early departure. Failure of electronic door lock on room door.
The staff was excellent, helpful, friendly and have good humor. Nothing
Good location. Clean, comfortable and polite staff. Only 2 tea bags in the room! Shower was a difficult to adjust to get hot water.
The food was very good and the restaurant staff were extremely efficient and pleasant. We enjoyed our weekend in the hotel,which was ideally situated for the Arena but we were not impressed with Nottingham ,as a city.
Clean and comfortable Couldn't get room heater to work properly
the rooms and facilities were fantastic. Located on the river gave a very nice view in an otherwise busy city.
Nice big bed, plenty of pillows, clean and quiet When I phoned Reception I got no reply. The Wake Up call facility on my phone did not work.
Free parking, close to city centre and football stadiums
Helpful, friendly staff. Spotlessly clean room. Self-control room heater a thoughtful touch. Food and service excellent. On the spot car park. Traffic noise from nearby road.
It was excellent value, centerally located and nice and clean
Staff were extremely helpful and friendly. Breakfast was very well organised, food excellent. Despite a reported problem with the kitchen, breakfast was delivered quickly.
I got a discount when I complained about the hotel room etc. It was appalling - in need of a complete revamp and a new chef.
Wifi was not working and we were left to find out for ourselves after numerous connectivity attempts. Hotel could have put a note round to Wifi rooms
boutique hotel, very nice and comfortable.
The staff were very helpful and the bathroom was lovely. There is no parking - you have to park at an NCP car park. However, it is very close, and only cost about £7.00 for the night.
Staff polite, hotel clean and nicely furnished. The room was very small.
totally enjoyed our overnight stay room was of high standard staff were helpful and friendly,would have no hesitation in recommending hotel to anyone looking for a good city hotel.
Beautiful hotel with a great location Wifi didn't work & staff didn't seem to be able to contact anyone so we had to check out 1 day earlier than planned
Nice and central for my needs. Room was small, but I asked for a single!
Parking, Staff, Breakfast Tv had red picture
Location to and ease of access to East Midlands Airport, The room allocated (No 10) garden room very small, no wardrobe space.
The breakfast was very nice. Yes being on the top floor at the end of the day was tiring, and everytime we needed the bathroom it was the floor below, rooms needed decorating.
Friendliness of owners, made very welcome, very helpful and nothing too much trouble..even booked a table for us at a local indian restaurant! Breakfast scrummy..will definitely return and reccomend to others. Nothing
the owner and his wife made us extremely welcome but did not interfere.The breakfast was excellent.
Very friendly staff, wonderful breakfast and extremely helpful. Parking a little awkward.
There was nothing to like about it only the pub adjacent Bedrooms and breakfast room far to small and i stayed in a converted shed in the garden
Excellent, friendly communication. Food fresh and well presented with home made bread and honey/preserve so thoroughly enjoyed our breakfast. Small point which was going to be fixed that day, no towel rail in the en suite
Excellent welcome and service given by the staff. Nothing was too much trouble and they really made our stay a memorable one. The breakfasts were fantastic.Really good quality for the price. Parking was tight on occasions but it was carefully managed so never caused a real problem.The rooms to the front of the hotel were rather noisy due to the heavy traffic.
Really friendly staff , always polite. No bad points.
Good evening meal, the steaks are to die for! Well cooked breakfast in the morning and a good comfortable room. What more con a person ask for!
Staff polite and friendly, food excellent, room modern and clean, value for money None
Resturant facilities very good. Noisy environment, could hear people speaking in room next door and lots of corridor noise.
Bar Staff helpful. Reception had strong, overpowering smell of dogs. Cooked breakfast looked good, but was stone cold and left by us and most of the other guests.
it was a warm hotel nice and quite very good staff and the food was very well priced good parking
Clean room friendly staff None
Room ok, not a lot of room around bed, dressing table a bit tired and a light over would be good, bathroom very good Lounge area in reception seems to be for managers and [smelly] dog,need to be separate. Staff a bit too casual in dress.
Dinner value for money & proximity to M1. Good quality towels. Noise from extractor fans in bathrooms in adjacent rooms
Food excellent, staff friendly, overall a great place None
Eveving meal and breakfast in the Resterant were very good. Staff were all very freindly and helpful.
Location was good close to amenities.Pool was good,staff were uhelpful especially reception, breakfast was good, room a bit shabby and tired looking
fitness facilities beds too short
health suite and gym was good. Swimming pool was good Room service was very basic with no health options It was also noisy due to railway
Walking round the local nature reserve Receptionists are always so uninterested in customers these days - really unwelcoming
the choice and variety, the hotel/pub was was great
Reception staff were most helpful, polite and friendly.
the leisure facilties were excellent,not being able to pay by visa electron was a downer as i had previuosly paid this way at the same hotel in walsall. breakfast was very nice be warned it can b a very noisy hotel if there is a wedding party, as my fiance and i found out....fast asleep at 2am and drunken youths etc are literally trying to hammer ur door down and being rowdy and had to to go out the door and sort them out.
Staff and facilities Extremely difficult to find. Directions did not mention it was on a retail park. This would have made it much easier.
Location Very cold room on arrival. Queueing at breakfast - a free for all - despite beng advised to go early. We believe this was to try and clear the breadkfasts out of the way early. Reception staff on booking in too busy talking to pals whilst booking us in.
swimming pool & facilities Layout of rooms confusing
This is a new and smart hotel with a cheerful and enthusiastic reception staff. It is very convenient to the city centre and very close to the station. There is a generous car parking area and the access from the a52 and the city are very easy. Some of the room facilities were basic - no bath - no hook to hang a towel or coat in the ensuite. Tap on the basin did not overlap the basin fully so tended to spread water over the adjacent surface. Early morning noise from the trains marshalled overnight in the adjacent sidings (motors started at 0500hrs)might disturb a very light sleeper.
Modern hotel, rooms small, bed not comfortable, staff pleasant, good breakfast. OK for 1 or 2 nights
Good facilities, clean and comfortable, good value. Could not alter heating in room as control appeared to be fixed; it was so hot it gave me a sore throat. I opened window but then had 24hr noise from railway station, although this was not a problem as managed to sleep through. Hotel situated in a very large business park/area with building work ongoing; got lost a couple of times. No signposts showing hotels.
The rooms were very good modern and of a high standerd of finish. good that free onsite parking was available.
It was convenient for the train station and the Pride Park Football Ground and had all the essentials for a short break. The view from the room was of waste ground. We didn't get many towels (one hand and one bath towel for two people).
Location was excellent for our needs as it was a 2 minute walk from the train station. Very clean and modern hotel with friendly staff. Stayed in a twin room and the mattresses were very hard which did not allow for a very comfortable sleep.
Clean and tidy.Dinner in the restuarant was good
Well appointed funky hotel and room with everything needed for an overnight stay. Breakfast good Staff friendly and helpful Outlook a bit grim at the moment as building work in grounds continues
The room was really nice and clean. The location so close to Pride Park was great as the reason for the nights stay was to tie in with the game.
Excellent clean facilities. Good in room entertainment. None
The meals at this hotel were excellent Our room had a night storage heater and was very cold. We had to request an extra heater which they promptly brought to our room. During the night we could hear every 2 mins. a fan going off from one of the balconies outside so didn't get any sleep. We therefore curtailed our stay to only one night
good location for the family visit the bed was too hard!
Generally a nice hotel with a good atmosphere and facilities French Onion Soup
The dinner at the hotel was excellent and the wait staff were more than accommodating – they helped make the evening very enjoyable. Really nothing to complain about. It is a very nice hotel and provided us with a great base.
Staff were very helpful. I requested if we could just have soup in the restaurant at lunch time when they were setting up for the evening and we were able to, which was nicer than sitting in the open area.
The rooms are comfortable and well kept.
The rooms are comfortable with nice furnishings. Excellent breakfast and restaurant.
Pool area was superb Nothing
The food was outstanding, the pool and jacuzzi relaxing and staff could not do enough for you, and with a genuine smile always.
Very little. Reception, pool reception and restaurant recpetion were untidy and a mess of bits of paper. Pool chaging area was littered with janitor's equipment and materials. £144 for a dbl bed boxroom is ridiculous. That this is a 4* hotel is incredible.
Room was a good size and very clean. Overlooking the car park and reasonably quiet. Staff were very friendly and helpful. Breakfast was very good. Rooms overlooking the restaurant area may be noisier - we stayed on a Saturday night and there were quite a few people outside when we arrived at 11pm. The other side was quieter.
Friendly staff, helpful, good location for trams into city, conveniently situated and easy to drive to.
Handy location off M1
easy access to town and the food weather
Ease of access to the City centre and restaurant No
very good welcome @ reception room big enough and comfortable. room smelt of urine but otherwise clean and comfortable
Excellent staff and reception on arrival Very uncomfortable bed
good value, beefeater was very good.
Pre-refurb-style bed which was really comfortable not the usual slab of concrete I have come to expect from Premier Inn. Pillows too soft and very uncomfortable. Staff in restaurant calling me Hun and Love constantly.
Very clean + good value for money, and very friendly efficient staff. It was also extremely convenient so close to the m1 and right next to the tram line to get into Nottingham! The Beefeater restaurant on the premises was also very convenient.
Being able to use leisure complex and the flexibiity of times. Also the service and buffet breakfast was excellent as were the staff.
Leaving No heating in room.
The service from the staff throughout the hotel was very good Room adjacent to the motorway producing more noise than we would have liked
pleasant staff,comfortable surroundings. good base for exploring derbyshire rather restricted table d'hote menu
Good value and within easy reach of motorway I booked two rooms and the heating didn't work in either room, although one room had a blow heater which we used (the other had a fan!) The price charged for foood and drink in the hotel were excessive, hence we ate out in the evening.
The pool and breakfast Staff unfortunatley not motivated
food was excelent the method of payment i got called from my room on numerous occassions wanting clearence on my card and it wasnt just it there were about six other people what it happened to .. this did not look good on my valentines night away..
the hotel was sound staff friendly the beer
Staff were friendly, courteous, and efficient. No
the comfort and swimming pool, it cetainly made a good start to our belated honeymoon was rather surprised on the cost of alchol
The staff on reception were extremely helpful. Breakfast in the Queens Room was chaotic as there did not seem to be sufficient tables to accomodate everyone.
Was near the University and in the center of town, with free parking. As other people had mentioned, its a bit scruffy here and there, especially in some of the corridors.
Confortable bedroom, freindly staff and very good breakfast A tad noisy at night due to rock music being played. Not sure whether this was from within the hotel or a neighboring property
Proximity to town. Cooked breakfast.
Breakfast Badly maintained, undersized and scruffy room.
Polite staff, simple clean room, good breakfast selection
courtyard garden for evening bar snack
Clean room, nice breakfast, central location, comfortable bed Paid for room a fortnight in advance on maestro debit card, on booking in requested another card other than a maestro which we didnt have, offered cash deposit which again couldnt be accepted. Resulted in a very unconfortable and embarassing situation,which we found totally unacceptable
Good clean room with comfortable bed.
Very good breakfast. Staff very good Room very cold and very poor sound insulation