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The staff tried hard to accommodate us. The main purpose of the hotel seems to be as a wedding venue and the noise on the Saturday and Sunday nights was intolerable. The grounds are very poor, small and nowhere for children to play. The pool was dirty and closed off. Although the staff were friendly, the restaurant had a very limited choice, and we only ate there once, the breakfasts were very basic. Not 5 stars!
The rooms were incredible to look at, the grounds were great, and horses grazing were great. The pool was pretty. We found a great place to eat it was called Carmansitas, if you come out of the hotel and take a right it is 2 miles up the road on the left. Menu is in Italain however food was incredible. Almost every dish is 6 euros or less. The staff was not very friendly, except for Danny, he was great. The beds in the Luxury rooms were very hard and very uncomfortable. The refrigerator never stayed cold, and it was very hard to get a outside line.
Very helpful and happy staff, and the many things to look at whilst there. All Good.
Charming staff, comfortable accommodation, incredibly different from the norm, quite kitch in a good way. Over the top, but one of the most amazing hotels we have ever stayed in. Would definitely recommend it to others. Quite an experience. Live groups/music on both sides of the restaurant in the evening. It was difficult to hear ourselves talk, but not a big issue.
Room was comfortable and clean Overall very tacky with no substance. Grandure at a distance,up close very disapointing. Poor staff service, Jacuzzi did not work, toilet not working but fixed hours after arriving, Pool not available due to wedding party. Not to be recommended as a hotel by an means.
As mr. Polese said: At our hotel we don't welcome only aristocrats, we treat everyone like a king, it's trough.
The Hotel itself -Old fashioned Grand Hotel -very unique Too much decoration-in the middle of nowhere without roadsigns breakfast :cold eggs
We had enjoyed our stay in Grand Hotel La Sonrisa so much that at the end we just did not want to leave! Beautiful, comfortable hotel with big rooms and lovely pool area and garden. Very clean, very stylish and very friendly staff. The service was excellent.
Wonderful dekor- beautiful surrondings. Thats it ! They are living on tours and big weddings. They are not used to have normal hotelguests.
Breathtaking view. Very kind, caring and service- minded personel. Very Nice terrace and swimming pool ( not warmed though). Very good restaurant, many ingredients coming from their own garden. Access is by steep and narrow path. Loud events ( weddings, karaoke evening). Wifi internet works only nearby the reception. Bad TV reception. Too limited menu in the restaurant for one week.
Excellent view on Vesuv and Naples Bay.The hotel is situated on the hill opposite the volcano Vesuv above the city Naples.Every evening we saw some big fireworks (we were here 3 days in September 2010) in Naples. One waitress in restaurant is speaking English very good, the rest of staff is speaking only in Italien.The standard evening programme in restaurant were various types of huges familly celebrations as confirmation,christenning party and wedding party.We were here 3 days in September 2010.It was a little bit tiring.
We thought that the hotel was in a very good location overlookin the Bay of Naples and Mount Versuvius, the restaurant was very good and the food delicious. Would definitely recommend for a quiet relaxing break. There is nothing we didn't like about the hotel, the only downside was the difficulty in finding it.
The view of Vesuvius and the bay of Naples from our bedroom window was spectacular! The road to the villa was treacherous and needed a confident driver with a steady nerve to cope with the bends, potholes and especially other drivers! Google maps had directed us up a road that was purely rubble and unpassable, we eventually did a 6km detour from just a few hundred metres below the hotel to get there!
room face to the sea hotel takes 15-20 minutes walk from the taxi/bus drop off place. Nice facilities, but a little unhappy auguement with the receptionist the first day arrival.