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Distance to airport
|"Very friendly staff and very clean."||(in 39 reviews)|
|"Great breakfast variety."||(in 16 reviews)|
|"Big room very comfortable bed."||(in 18 reviews)|
|"The Hot Tub needs more cleaning!"||(in 3 reviews)|
|"Our room was never cleaned."||(in 30 reviews)|
|"Breakfast is not included."||(in 10 reviews)|
Time of year
Show reviews that mention
|room smelled moldy||in 135 reviews|
|friendly staff||in 90 reviews|
|nice hotel||in 49 reviews|
|great breakfast||in 42 reviews|
|beautiful location||in 37 reviews|
|parking lot||in 32 reviews|
|heated pool||in 30 reviews|
|free parking||in 29 reviews|
|comfortable beds||in 21 reviews|
|great food||in 19 reviews|
|towels at the pool||in 17 reviews|
|hot tub||in 16 reviews|
|santa cruz||in 16 reviews|
|early check||in 13 reviews|
|room service||in 13 reviews|
|pool area||in 9 reviews|
|conveniently located||in 6 reviews|
|great experience||in 4 reviews|
|shower curtain||in 2 reviews|
Conveniently located so you can drive to almost anywhere to hike, go to the beach or shop. Lots to eat around within a short drive. Priced much lower than Santa Cruz hotels.
Beware of all of the doors not letting you in. The exterior doors will not work 9/10 with your key card. Swapped key cards multiple times at the front desk and that didn't solve anything. Only 1 key card would work and if I went out to take my dogs out (btw no poop bags at all even though they say they do, bring your own) I wouldn't be able to get back in. I had to call my husband to come and open the door for me multiple times and then our room key took several times to work. This hotel needs to fix it's exterior door key card locks! It made what would have been a good stay a really annoying one, especially when you are carrying things in and have to spend 10 or more minutes hoping the door will open. Also the AC does not work well. The thermostat says it's lower than it actually is and there is no way to override it. The fridge is terrible. It doesn't keep things cool. We used it for a few waters and Gatorades and you have to push the button every few hours for it to cool. Luckily we didn't bring anything perishable or it would have went bad. Also the vending machines were empty on every floor for drinks. No signs were up. I went to every floor to see and none of them had anything in there. It would have been nice to see a sign and not waste time trying. Overall the staff was very friendly and accommodating but the things listed were just too much to make it a good stay. Hilton needs to fix the key cards, recalibrate their AC thermostats, fix their fridges, and at least post signs that vending machines are not being filled.
Nice clean place, friendly faces, comfortable bed and quiet night!
Good location between Boulder Creek and Santa Cruz. Used to be a fine Hotle but has declined seriously.
An overall pattern of careless indifference to our comfort made this the opposite of a typical Hilton experience. While one or two glitches are understandable, service was skimpy, or downright bad, most of the time. Worst we our two unasked for wale up calls at 5 A:M both days, even after we called and asked them not to. Then there was the Series of Nos : No water glasses. A $3 charge to deliver our “free” water bottle as Gold members. No room service menus in the room, no replacement of coffee we drank or shower caps used. By the time the poor dogs in the next door room started their lonely howling, we were more than glad to be checking out and sure we would not return. We’ve come here for years but will have to look for a different hotel next time.
I liked the channels on the tv. There were a lot. Not like other hotels. I also liked the arrangement of the room with the little sitting area
Overall friendly and helpful staff, checking in and out was easy. Room was spacious, clean and very comfortable. HBO included. There is a pool, hot tub, gym and laundry rooms.
Unfortunately, my room did not have a bath tub. I was really looking forward to taking a relaxing bath the night I stayed there. Crevice at bottom of front door didn’t make the room entirely dark. Staff were a bit too noisy in the hallways in the morning.
Offering a Jacuzzi and an outdoor pool, this peaceful hotel is a short car ride from Santa Cruz. It also features an express check-in and check-out feature, a ballroom and a sun deck.
Hilton Santa Cruz/Scotts Valley has been recently refurbished and offers valet parking, a 24-hour reception and a 24-hour business centre. Airport transfers, a laundry service, babysitting/child services and a dry cleaning service are available upon enquiry.
The hotel's rooms are comfortable and provide a kitchenette that is equipped with a microwave. All are air conditioned and offer tea and coffee making facilities, a mini bar and wireless internet access.
Hilton Santa Cruz/Scotts Valley has an on-site restaurant, perfect for guests preferring to eat in. Alternatively, there are numerous other dining options just a short walk away.
San Jose International Airport is under a 40-minute drive from Hilton Santa Cruz/Scotts Valley. University of California Santa Cruz and Santa Cruz Beach Boardwalk are easily reached by car.
based on 395 reviews
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Property safety measures
Hilton Santa Cruz/Scotts Valley has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.
Most Popular Landmarks
- Mystery Spot 1.7 mi
- Roaring Camp Railroads 2.2 mi
- Pasatiempo Golf Course 2.2 mi
- DeLaveaga Golf Course 2.9 mi
- Henry Cowell Redwoods State Park 3.8 mi
- Mission Santa Cruz 4 mi