Recent Reviews
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4.4
No cars available
Pros: Nothingg
Cons: There were no cars available!
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8.4
Pros: The car was new, very clean, with all features in working condition. No complaints about the car itself.
Cons: The location did not have the car available at the scheduled pickup time. It took about an hour for them to bring it over from a nearby location. Fortunately I had built some contingency time into my schedule and it did not affect me, but if I were on a tighter schedule I would have been pretty annoyed.
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4.8
kept my deposit and don't return my calls
Pros: the car itself was fine
Cons: the service is horrible, they do nothing for you
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8.8
Pros: Car was comfy nice and clean, drove nice and the people working were great
Cons: The first car I got something was wring with it, but they upgraded me and the other car was better for sure.
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2.0
Completely ridiculous
Pros: Zero
Cons: I booked my car on Tuesday. When I showed up to pick up my car and get going on my trip that Friday morning, out of nowhere the Hertz sales rep said “I’m sorry, we can’t rent to you”. He couldn’t tell me why. Apparently I was on some list. So he gave me a phone number to call to find out why but no one would ever answer. Complete joke. I haven’t rented a car in years, have a clean legit license and I swear I’ve never rented from hertz ever. I’m also 45! So I was absolutely screwed THE MORNING OF my trip. So I called enterprise and got a car just fine, with zero issues. Maybe hertz could have prevented me from reserving a car with them BEFORE the day of my trip. Ridiculous, pathetic operation that added an enormous amount of anger and stress at the first phase of an exciting day. Way to go Hertz. Just like the title of their company, dealing with them certainly Hertz
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5.2
Charged twice and super slow customer support
Pros: Good price until they charged twice
Cons: - Car had damage that was not on the vehicle inspection. I had to go back to the office to get it corrected. - We wanted to change drop off location. It was possible to change -good - but it took customer support about 40 minutes to figure out how -bad-. - As we changed location the rental got $70 more expensive and that is perfectly fine. What is not fine is that they did not charge the extra $70 at the change but the whole rental cost so I got charged twice.
review from
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2.0
Read fine print
Cons: I payed online with debit card. Couldn't actually pick up car without a credit card. Thus was in the fine print. I received no refund. If this had been made clear I would not have payed online
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2.8
they did not honor the reservation because of an integration problem withyoursearch
Pros: nothing, they left me stranded. I had to go elsewhere because they where closed when I arrived for my reservation. there where people inside. they just looked at me thorough the window and made no move to help. they don't care I guess.
Cons: your computer made a reservation at a closed store, not impressed.
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8.4
Good rental, disappointing added charges
Pros: The car was clean like new, very comfortable and got good mileage. Pick up was easy and the rate was affordable.
Cons: I didn't like being silently charged $20 extra for returning the rental late by one hour. Considering the daily rate was $30 this is excessive. As far as I could tell the lot was full of cars and there was minimal activity so the added charge seemed unnecessary. Even with that, the agent who finalized the charges did not mention it and left it up to me to review the bill and decipher why there was a larger than expected balance. Pretty unprofessional and this kind of nickel-and-diming will lead me to avoid this rental agency in the future.
review from
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9.2
Great staff
Pros: Super friendly staff
Cons: Car interior was a bit dirty
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10.0
A good experience
Pros: The office personnel were pleasant, the car was clean, and everything was satisfactory. There was some uncertainty about the amount of the bill, which had been prepaid
Cons: The clerk was newly hired and was thus not as efficient as she will be after she has more experience. She was pleasant and followed her suervisor's directions. It was not a bad experience.
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10.0
Pros: free satelite radio
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8.8
Pros: Car was comfy nice and clean, drove nice and the people working were great
Cons: The first car I got something was wring with it, but they upgraded me and the other car was better for sure.
review from
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9.2
Great staff
Pros: Super friendly staff
Cons: Car interior was a bit dirty
review from
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10.0
A good experience
Pros: The office personnel were pleasant, the car was clean, and everything was satisfactory. There was some uncertainty about the amount of the bill, which had been prepaid
Cons: The clerk was newly hired and was thus not as efficient as she will be after she has more experience. She was pleasant and followed her suervisor's directions. It was not a bad experience.
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10.0
Pros: free satelite radio
review from
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8.4
Pros: The car was new, very clean, with all features in working condition. No complaints about the car itself.
Cons: The location did not have the car available at the scheduled pickup time. It took about an hour for them to bring it over from a nearby location. Fortunately I had built some contingency time into my schedule and it did not affect me, but if I were on a tighter schedule I would have been pretty annoyed.
review from
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8.4
Good rental, disappointing added charges
Pros: The car was clean like new, very comfortable and got good mileage. Pick up was easy and the rate was affordable.
Cons: I didn't like being silently charged $20 extra for returning the rental late by one hour. Considering the daily rate was $30 this is excessive. As far as I could tell the lot was full of cars and there was minimal activity so the added charge seemed unnecessary. Even with that, the agent who finalized the charges did not mention it and left it up to me to review the bill and decipher why there was a larger than expected balance. Pretty unprofessional and this kind of nickel-and-diming will lead me to avoid this rental agency in the future.
review from
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4.4
No cars available
Pros: Nothingg
Cons: There were no cars available!
review from
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4.8
kept my deposit and don't return my calls
Pros: the car itself was fine
Cons: the service is horrible, they do nothing for you
review from
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2.0
Completely ridiculous
Pros: Zero
Cons: I booked my car on Tuesday. When I showed up to pick up my car and get going on my trip that Friday morning, out of nowhere the Hertz sales rep said “I’m sorry, we can’t rent to you”. He couldn’t tell me why. Apparently I was on some list. So he gave me a phone number to call to find out why but no one would ever answer. Complete joke. I haven’t rented a car in years, have a clean legit license and I swear I’ve never rented from hertz ever. I’m also 45! So I was absolutely screwed THE MORNING OF my trip. So I called enterprise and got a car just fine, with zero issues. Maybe hertz could have prevented me from reserving a car with them BEFORE the day of my trip. Ridiculous, pathetic operation that added an enormous amount of anger and stress at the first phase of an exciting day. Way to go Hertz. Just like the title of their company, dealing with them certainly Hertz
review from
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5.2
Charged twice and super slow customer support
Pros: Good price until they charged twice
Cons: - Car had damage that was not on the vehicle inspection. I had to go back to the office to get it corrected. - We wanted to change drop off location. It was possible to change -good - but it took customer support about 40 minutes to figure out how -bad-. - As we changed location the rental got $70 more expensive and that is perfectly fine. What is not fine is that they did not charge the extra $70 at the change but the whole rental cost so I got charged twice.
review from
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2.0
Read fine print
Cons: I payed online with debit card. Couldn't actually pick up car without a credit card. Thus was in the fine print. I received no refund. If this had been made clear I would not have payed online
review from
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2.8
they did not honor the reservation because of an integration problem withyoursearch
Pros: nothing, they left me stranded. I had to go elsewhere because they where closed when I arrived for my reservation. there where people inside. they just looked at me thorough the window and made no move to help. they don't care I guess.
Cons: your computer made a reservation at a closed store, not impressed.
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