Pros (+) Staffs are friendly and willing to help.
Cons (-) The checking in queue with more than 5 persons in a queue was bit too long
4 stars
Sheraton Santiago Hotel and Convention Center
Photos of Sheraton Santiago Hotel and Convention Center
Overview
Situated in Santiago, this 5-star property is modern and elegant. It also features an indoor pool, free Wi-Fi and a sauna.
Sheraton Santiago Hotel & Convention Center offers a 24/7 reception, plus an airport shuttle and a kids pool. For added convenience, it features a car rental desk, babysitting/child services and a concierge.
The hotel offers 379 rooms, all of which are equipped with a hair dryer, a shower and a mini bar.
Guests of Sheraton Santiago Hotel & Convention Center can enjoy a unique dining experience at the sophisticated bar and restaurant. For those with day trips planned, the hotel offers packed lunches if needed.
Local tourist attractions near Sheraton Santiago Hotel & Convention Center include Santiago Metropolitan Park and Costanera Center. Pontifical Catholic University of Chile, Mapocho Cultural Center and Estadio Nacional Julio Martinez Pradanos are a brief drive away.
Latest deals for Sheraton Santiago Hotel and Convention Center
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Sheraton Santiago Hotel and Convention Center
- Outdoor pool
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Business center
- Flat-screen TV
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Currency exchange on-site
- Hammam (Turkish bath)
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
- Bottle of water
Basics
- Mobile hotspot device
- Internet
- Wi-Fi
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Trash cans
- Conditioner
General
- Executive lounge access
- Family rooms
- Lockers
- Pool view
- Ski storage
- Storage available
- Seating area
- Slippers
- Sofa
- Solarium
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
- City view
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Additional toilet
- Bathtub
- Bidet
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Dining
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Coffee machine
Accessibility and suitability
- Hypoallergenic pillow
- No smoking
- Non-feather pillow
- Designated smoking area
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Allergy-free room
- Toilet with grab rails
Pool and spa
- Heated pool
- Indoor pool
- Outdoor pool
- Pool towels
- Pool with a view
- Massage
- Pool bar
- Sauna
Bedroom
- Feather pillow
- Fold-up bed
- Socket near the bed
- Alarm clock
- Sofa bed
- Clothes rack
- Wardrobe or closet
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Kid-friendly buffet
- Kids' outdoor play equipment
- Playground
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Radio
- Shared lounge/TV area
- TV
- Smartphone dock
Things to do
- Gift shop
- Bicycle rental
- Cycling
- Skiing
- Beauty salon
- Hiking
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Parking and transportation
- Parking
- Private parking
- Airport shuttle
Outdoor
- Garden
- Terrace/Patio
- Grill
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Reviews of Sheraton Santiago Hotel and Convention Center
8.0
Very good
1787 verified ratings
Wonderful
835
Very good
290
Good
214
Okay
133
Fair
120
Mediocre
68
Poor
126
Summary of reviews
Guests say
Guests expressed dissatisfaction with service, citing issues like incorrect charges and unresponsive staff. Cleanliness was also a concern, with some rooms needing maintenance. However, many appreciated the hotel's location and some amenities, such as the pool and breakfast.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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8 out of 10
202 reviews
9.5 out of 10
1 review
10 out of 10
1 review
9.6 out of 10
2 reviews
All reviews
Pros (+) Very professional and friendly staff. Nice accommodations and housekeeping is excellent.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the food and dining experience at Sheraton Santiago Hotel and Convention Center?
Guests can enjoy a unique dining experience at the sophisticated bar and restaurant. The hotel also offers packed lunches if needed, and the breakfast is very nice outside by the pool.
How are the beds and bedding at Sheraton Santiago Hotel and Convention Center?
The rooms feature very spacious and quiet beds, with great mattresses, pillows, and bed linen. The bed is very comfortable, ensuring a good night's sleep.
What are the cleanliness and maintenance standards like at Sheraton Santiago Hotel and Convention Center?
The hotel is clean and well-maintained throughout, with friendly staff and immaculate grounds. The pool area is very nice with a good view, and the hotel offers daily housekeeping and enhanced cleaning protocols.
Is parking available at Sheraton Santiago Hotel and Convention Center?
The hotel offers parking and private parking for guests, providing convenient options for those with vehicles. Additionally, there is an airport shuttle service available for added convenience.
When is the best time to visit Sheraton Santiago Hotel and Convention Center?
The high season at the hotel is in June, offering a great time to experience the hotel's outdoor pool area and the nearby attractions. However, it's important to note that the hotel is showing its age in some areas.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Travel
If you prefer fewer crowds, consider visiting in April, which is considered the low season. This could offer a more relaxed experience.
Take Advantage of the Outdoor Pool
Guests appreciated the clean and well-maintained outdoor pool area. It's a great spot to relax and enjoy the view.
Be Mindful of Noise Levels
Some guests experienced noise disturbances, particularly from parties around the pool area. Consider requesting a room away from potential noise sources.
Check Room Amenities
Some guests found the room amenities to be lacking, such as limited towels and no washcloths. It may be helpful to inquire about specific amenities before your stay.
Explore Nearby Attractions
The hotel's central location makes it convenient for exploring nearby attractions such as Santuario del Cerro San Cristóbal and Sky Costanera. Take advantage of the hotel's proximity to these sites.
Consider Dining Options
While the hotel's restaurant received mixed reviews, guests enjoyed the breakfast by the pool. Exploring nearby dining options could provide a varied culinary experience.
Be Aware of Check-in Times
Several guests experienced delays in room availability during check-in. It may be helpful to manage expectations regarding check-in times, especially during peak periods.
Utilize Concierge Services
Guests found the concierge desk to be very helpful. Take advantage of their services for recommendations and assistance with activities during your stay.
Be Cautious with Transportation Services
Some guests found the hotel's taxi service to be unreasonably priced. Consider exploring alternative transportation options to avoid overpaying.
Location
Ave Santa Maria 1742, Santiago
What's nearby
- Santiago Metropolitan Park0.7 mi
- Santuario del Cerro San Cristóbal0.8 mi
- Costanera Center0.8 mi
- Sky Costanera0.9 mi
- Plaza Baquedano1.3 mi
- Pontificia Universidad Católica de Chile1.8 mi
- Santa Lucia Hill1.9 mi
- Plaza de Armas2.1 mi
- Catedral Metropolitana de Santiago2.1 mi
- Mapocho Cultural Center2.1 mi
- University of Chile2.3 mi
- Plaza de la Constitucion2.4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sheraton Santiago Hotel and Convention Center
Low season | September |
|---|---|
High season | March |
Average price (weeknight) | $131 |
Average price (weekend night) | $153 |
When to book a room at Sheraton Santiago Hotel and Convention Center
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Sheraton Santiago Hotel and Convention Center
FAQs when booking at Sheraton Santiago Hotel and Convention Center
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Value for money | 7.5 |
|---|---|
Distance to city center | 2.6 mi |
Nearest Airport | Santiago Arturo Merino Benitez |
Distance to airport | 9.7 mi |
Everything you need to know for your stay in Santiago
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