Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "The crew is always smiling and ready to help you and I really like that."
Cons: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Pros: "It’s nice to be in a plane fitted with modern conveniences. Great entertainment options."
Cons: "I didn’t have a window at all. The staff didn’t offer any snacks to us. My bag was the only one that didn’t make it while I had a plenty long layover."
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Cons: "sat on the tarmac for 3 hours because the pilot was late."
Cons: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Cons: "The seats are very tight, no tv, the rest of it wonderful"
Pros: "The crew was amazing."
Cons: "A better movie and the check in was grueling. They did not have enough staff and one person spent 30 minutes helping someone repack at the check-in desk while we all waited. Pretty unacceptable."
Pros: "Business class. Seat was comfy. Reclined quite a bit. Food was great. Staff was not very happy or helpful tho compared to other business class flights I’ve done. Movie selection was not good at all. Very dated. 4 new releases."
Cons: "Staff was not very happy or helpful tho compared to other business class flights I’ve done. Movie selection was not good at all. Very dated. 4 new releases."
Pros: "Crews were helpful. Seats are comfortable enough."
Cons: "Foods could have been better. But, all airlines foods are pretty bad."
Cons: "They tend to be very sensationalist with the people sitting on the exit road. It would be nice to have some food for the people that are vegetarian, something; just don’t ignore them and continue walking. This happened in both flights. Not even chips. Nothing."
Pros: "this was the first time I few business class on Copa. It was great!"
Pros: "Good price compared to direct flight on United"
Cons: "The check in process..there seems to be no benefit in doing the early check in online because there is only one Copa attendant helping the premium and early check in customers while there are four Copa attendants helping the regular check in customers and that line moves twice as fast! Seems idiotic"
Cons: "When the flight was delayed, we would’ve like to have a better explanation of what was happening"
Cons: "Air flight attendant was rude and Had an attitude with some passengers"
Pros: "The entertainment, screens on back rest ensured, a proper flight entertainment."
Cons: "What is the purpose of checking in Early? I was at the furthest rear position of the Plane, and it was a very long flight. I checked in 24 hrs prior to flight and stayed up until we were able to check in through mobile app. I was very disappointed that my seat was next to restroom traffic."
Pros: "The personal at counter very helpful."
Cons: "Some information on website is unknown for call center people, like issues dealing with disabled people."
Pros: "The crew was attentive"
Cons: "The aircraft needs better maintenance. My table was tilted and the seatbelt was twisted"
Pros: "Absolutely nothing"
Cons: "Even though there were flight/seats available, Avianca did not make them availability to flight changes and only for new reservations. Extremely disappointed at you fraudulent business practices."
Cons: "En un vuelo de seis horas, dan un desayuno perfectamente diminuto y no hay nada más de comer el resto del vuelo. Entendemos que estén buscando cortar costos pero ser una low cost a precio full es inconsistente. Por lo menos vendan snacks en el avión!!!"
Cons: "I'm tall and I hace no problems because there is a lot of space between files"
Pros: "The attention of the staff and punctuality at the departures"
Cons: "The food"
Pros: "decent comfort on board"
Cons: "both flights delayed, some rude crew, and Avianca lost my luggage when I got to Medellin"
Pros: "The kids movie selection was still good."
Cons: "There were no barf bags on hand, the food was an option between some disgusting eggs floating in water or a yogurt with some not great granola. Customer service was kind of non existent."
Pros: "Seats comfort"
Cons: "Food. Crew attention. Airport assistance. Boarding times. Take off on time."
Pros: "Seats comfort"
Cons: "Crew attention. Food. Airport assistance. Boarding times. Take off on time"
Cons: "The aircraft arrived late in Istanbul for the connecting flight to Egypt causing us to miss out flight which made us wait 5+ hours in the airport which was a huge inconvenience."
Pros: "I don’t like any thing take them over 5 hour to take me to the hotel"
Cons: "Everything I don’t like I don’t think so I will fly for free even"
Pros: "Timing. Food and service"
Cons: "Unanounced delay of about one hour due to long unexplained route"
Pros: "Food and entertainment was great."
Cons: "Delayed at origin and layover. Crew was a bit hard to track down at times."
Cons: "The booking experience was exceptionally bad. Never again through you."
Pros: "Excellent service and food. Good selection of movies. Great overall experience."
Cons: "Crying baby and squealing toddler."
Pros: "Food Free wine and drinks Good movie selection Good headphones Good and nice team"
Cons: "Istanbul Airport: Overcrowding at Arrival / Transit Terminal Way finding-poor signage for transit passengers"
Pros: "The service was excellent and the staff was so professional and nice"
Cons: "Staff was less than friendly and seats were not very comfortable in coach."
Pros: "Crew was helpful, worked to make the passengers feel comfortable."
Cons: "The connection didn’t allow for enough time so I missed my connecting flight. LATAM doesn’t recognize PreCheck, even though US airports do offer that but without the printout boarding pass passengers can’t take advantage of the shorter lines. LATAM also charged for both flights to check baggage instead of charging once for the whole trip."
Pros: "The crew was very friendly, and the food was the best I've had on a plane trip."
Cons: "You misled people not telling I have to pay for luggage"
Pros: "Mediocre flight and service"
Cons: "Check-in was terrible, boarding also very disorganized. Crew on board was ok; very few flight attendants spoke English."
Pros: "New plane, nice crew, good entertainment, good food."
Cons: "The flight was delayed by 4 1/2 hours and it was handled horribly. First, I had to wait at check-in for 1 hour despite having checked in online. Next, we were told hourly-wise to check-in at the gate to find out when our flight would leave. This was a hassle and caused me a lot of stress since I had to make new plans with a new itinerary for my arrival in Chile where I was supposed to meet my elderly parents. The staff kept telling me they didn't know when we'd leave asking me to check back four times before they were able to give me a definite time. Aweful experience that caused me a lot of stress and inconvenience."
Pros: "Very friendly and attentive crew; very efficient and timely boarding; surprisingly good meals"
Cons: "Full hour to drop our bags at ticketing. Otherwise great."
Pros: "Crew is friendly, plane is new and clean"
Cons: "they charge to choose seats before hand, shouldn't be a privilege to do so"
Pros: "Food was good and healthy."
Cons: "Online entertainment didn't work. Crew was rude and unhelpful."
Pros: "The crew was amazing in business class - very friendly and helpful. Best flight I've ever been on!!"
Cons: "There was no wifi on the plane but I know LATAM is working on getting that. Other than that, it was perfect."