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The location was fantastic right in the heart of the historical centre. As this hotel claims to be a 5 Star GL you do not expect to be told you have to ask for a bathrobe or complimentary slippers. Also there were no coffee/tea making facilities in the room which you would expect in this type of hotel.
The location and the room Street noise
location not 5 star service
First class ineverything. Beautiful location. Excellent breakfast. Nice staff. A superb hotel .
location, location, location
The hostal itself is beautiful, a place to visit. It is perfectly located in the middle of Santiago. The food is very good and the staff very kind.
excelent location room was far away from the entrance of the hotel
Location, premises, atmosphere & staff Nothing
Proximty to St James Cathederal and center of tourist district. Did not have the luxuries and conveniences you would expect of a 5 star hotel. Was much more comparable to a 3.5 star hotel.
friendly service room too hot, no tea making facilities in room
The decoration, the rooms, the silence... The Cafe and the Restaurant were in very 'dark' places...
very close to town . friendly staff . breakfast good . no
Excellent location, very comfortable hotel with friendly staff who all spoke English, would stay there again and would be happy ro recommend to others
The hotel staff were very friendly and efficient, the architecture in and around the hotel was stunning The bar was in the cafeteria and could have been a little more comfortable, but the staff were excellent. Also breakfast was a little overpriced and although it was clearly stated not included in the price, in our view the lack of breakfast made the hotel slightly overpriced.
staff were friendly and helpful beds were very hard
Excellent position. Bar area has no atmosphere. Car park not at all apparent & not signposted.
The historical building is very beautiful, but rooms inside are made with modern innovations. Everything was very well done. Water in the swimming pool was a little bit cold. Internet in the room is not automatical.
The hotel was beautiful, clean and comfortable, and in a perfect position for visiting the old town There were no tourist information brochures/information and a separate bar area would be more advantageous
The hotel and staff were excellent - well done Nothing - it was excellent
The location was wonderful. The architecture is very interesting and the rooms comfortable. The atmosphere is a bit cold and the wifi access was dreadful.
Very friendly staff. The laundry service was slow and very expensive.
location/convenience, staff attention to our needs for info on (a) the city (b) transport (c) meals.
Nice hotel, excellent location in the city center. We did not have breakfast included but, there is a cafe across the street which is very convenient. . Staff was very friendly and always ready to help. We arrived after midnight, starving and tired and found out that hotel doesn't have restaurant or room service, anyway, staff gave us directions to go to a place to eat which is open until 2.30 am, 2 blocks from the hotel
Location, location, location . . . A hotel of this quality should have more than one computer for patrons' usage.
The hotel is very modern inside, very tastefully decorated and appointed. We chose it because it was very close to where our daughter lives. Staff couldn't have been more friendly or helpful. Room and bed were a good size and very comfortable.
Excellent position, convenient for the lanes leading to the cathedral and the shopping areas. Nice large comfortable room. Excellent dining room with large choice buffet breakfast. Reception staff helpful, especially karen. We were also offered a room at the back of the hotel. It was much smaller and with no view at all. The hotel bar was very poor and unwelcoming. There are several steps from reception to the one lift, but no 'ramp', so suitcases had to be lifted. Hotel staff will help you... If they are available.
Nice modern hotel, very friendly staff, walking distance to everywhere in the old town - will be back to stay again. Car parking available in public car park across the road at additional overnight charge
modern, clean, nice design, good location no private parking, however public parking nearby
modern clean hotel
Behind the stone facade at the front there was a beautiful hotel with a peaceful garden, and shaded rooms which were furnished with lovely old wooden features. The rooms had plenty of space and were tastefully decorated and were a treat to return to at the end of a day siteseeing.
I loved the garden and the birds, it was very peaceful and relaxing. No
Parking next ddor, central position (no driving], value for money, facilities No outloook, despite the ads!
all the staff in good humour. I loved my room wake up in the morning and my door leads straight out to the fresh air. The man in the bar really frindly and helpful.
Very nice hotel in all respects. Nothing
The hotel was very comfortable and the breakfast was very good. I would go back again. I was in the front part and it was a very noisy bedroom to be in. I did stay an extra night with you and was moved to a much more suitable room.I did not feel I was on a race track.
Very pleasant room in the old part of the hotel overlooking the garden. Location is right on the edge of the old town. Stopping outside to drop off bags at a busy time (6pm).
value for the money shame about the weather
Charming hotel with delightful character. Excellent facilities and convenient location
breakfast looking out at garden lack of bar food
Very central and convenient both for all the sights of the old city and the shops of the new town.
Very good location, good price and comfortable.
Central, easy to find, well-run and efficient. The room was'interior' so no view at all but extremely quiet. Room was basic, though fair for this type of hostal. The single room was overpriced,for the quality of the room, but this is always the case when compared to doubles or twins.
Location and servicses are good, but the room given to me was very small.
Very central to the city centre, quiet area, small but comfortable room with all facilities
An excellent basic hotel, perfectly situated on the edge of Santiago's old town. If you are looking for 4 star comforts then maybe it is not for you but if want a convenient, friendly and value for money base to explore a lovely old city then this is perfecr.
Location Very noisy and lady on desk not helpful.
Centrally located and within 2 minutes walk from the bus stop. Room is clean and quiet. Bathroom is small but clean.
Convenient location. Radio in the room. Possibility to use computer. Late check-in although in the end we got the room earlier. Room was rather chilly.
The position was perfect (next to the cathedral). I loved the simplicity of the room with its cream walls, dark wood furniture which matched the shutters, the view of the hills from the window and the soft white cotton bedlinen. I liked the lack of meaningless pictures on the walls. The breakfast was just right with fruit, bread, yoghurts, etc. and it was convenient to have a dining room where you could have lunch and dinner. It was pleasing to see that a lift was being installed. If I had been staying longer, I would have welcomed a telephone in the room and a television.
The location which was right next to the cathedral which is the focal point of the city. the monastic feel was a highlight. it would have been good to have had a laundry service and a television in the room
I had walked the Camino Santiago. It was a good standard of hotel having stayed in hostal-type accommodation for most of the walk. Location was excellent. Hospederia was very good but did not get the room type booked.
Lovely central position,in a historic building. Clean simple, but classic, rooms and breakfast was included in the price contrary to what we'd been told Building work was going on whilst we were there, which was noisy one morning.
hotel staff were very friendly and helpful. As i do not speak spanish i found it very helpful that the staff spoke good english. As a vegetarian not much of a choice of hot food. May be some eggs would have been nice.
Absent of ascensor and internet.
Pleasant and very adequate service, very close to the city centre.
I was clean but needs updating. Good for one night while in transit. Close to Matabiau bus / train station and city attractions. Staff was freindly. The area seemed safe and quiet. My single room was quite small. I am sure they had better rooms. They refered to my room as the small one. No air conditionning. Needs updating. Good for one person in transit.
The hotel staff were very helpful and spoke excellent English.The location was very good and the room most comfortable and a good size for this price range. It was spotlessly clean
It is in plaza Galicia, in front of the bus stop from the airport and it is also very close to the city center.It´s location it is really convenient.
Internet you had to go to main bldg
Nice, clean, good location, quiet. No Aircon. No Parking.
Location, very near the center and the Catedral. The staff, very pleasant and kind. Some noise at night. No place to park the car for free.
Excellent location. Small rooms but the establishment was extremely well run. We were lucky with the parking - free at the weekend almost opposite but you have to fight for a spot! No catering facilities but breakfast easily available locally. Nothing.
The room was very clean, you can even smell the fresh scent of the soap on the sheets. Staff was more than accommodating and you are centrally located, steps from the cathedral, parking new and old Santiago. No air conditioning, No mini fridge. No early morning wake up.
The staff was so friendly. My fiancee and I just finished the Camino Frances and we wanted our last two nights to be in a hotel so we could relax a little. This place was perfect. The rate was 45 euros the first night and 50 euros the second night. The place was clean; we had one double bed and a single bed. We also washed our clothes in the sink and hung them by the tub to dry and later in the day, the woman working there said she saw our clothes and they were very wet and she offered to put them through their washing machine because it would get them dryer than they were currently and then she could hang them. It was such a kind gesture and we accepted (after trying to figure out what she was saying to us for 5 minutes due to our limited spanish). By the evening, our clothes were even cleaner and dryer. We had a flight early in the morning the next day and the man at the front desk called a taxi for us and told us what the fixed rate would be. Excellent service! Very pleased with our stay! The towels were hard but we were used to living simply so it was not that big of a deal for us but for some people it may be!
The staff are very friendly and helpful. No.
It was close to everything we wanted to see. And it was unique. It was a bit noisy outside which cannot be controled by the hotel.
Good location with helpful staff
Great location, friendly staff, clean rooms.... everything was perfect Room was very cold but when we complained they sent a heater to the room immidiately.
excellent location no
A very well situated hotel close to all points of interest as well as the railway station and airport bus stop. There was a lot of noise in the square during the night causing interrupted sleep. A room at the front would probably not be recommended.
Large room with comfortable double bed. Well-equipped bathroom including bidet. We had requested double bed on booking form, but were offered choice of that or a twin-bed room as the receptionist thought we may prefer a room on the front of the hotel. (Somebody had cancelled last minute.) He gave us both keys so we could make a choice, but we stuck with the double bed in the back room, which was a very good room although no nice view. Location of hotel excellent. Within short walk of all historic areas and 150 metres from Tourist Information office. Right beside main bus stop for airport, etc. Staff very helpful and courteous. Overall outstanding value for money.
excellent central location. perfect for our needs. Very noisy location - booming music from clubs/bars all night long. The bed I slept on was awful - very uncomfortable. I had the worst night sleep ever! I actually had back pain because of it. It was very hard and lumpyAlso, the breakfast offered was very poor - a bread roll, a croissant and an apple! We have stayed at a Husa hotel before,in Barcelona, where we had an excellent hot buffet, so were expecting a similar standard - it was not.
Close to the center. It is located in a very noisy street. Bad smell in the bathroom.
to include the breakfast at the room price
The feeling in the bedroom was like looking at an old lady, well kept, but with old dresses.
The staff was friendly and helphul. The hotel is located close to the old city center. Good value for money. There is no air condition in the rooms and in summer it could be rather hot. The square in front of the hotel is quite noisy during the night.
The proprietess, Julie, made us feel very much at home, was fun to be with , and took good care of us.
Good modern facilities. Very friendly staff. Very close to the historic centre. Good price. No
friendly staff .. clean .. will return again if staying in area ..
From the moment we arrived the hotel staff did their best to make us feel very welcome and there were lots of little touches which helped make our all too brief stay very memorable - not only free wifi in rooms, but free use of a laptop in reception, exceptionally large, soft, fluffy bathtowels, free car parking on site, little outdoor terrace area etc. It was too short!
The staff, particularly the manageress, were friendly, welcoming and helpful. The location is great - very near to the fantastic market and 5 minutes walk from the Cathedral. Only the teenagers playing football at 5am on the pitch directly below our window. Not the hotel's fault, though.
The staff were extremely welcoming and helpful. The room was meticulously clean and well appointed. I would definitely stay there again. I would have liked the use of a hairdryer, but it is possible that I could have acquired one if I had asked at the desk, and everything else was so good, it wasn't a major problem
very clean, and quiet. no
Great Breakfast and very clean rooms with good staff
Nice views. V. clean & modern. Friendly staff. Central location
Convenient, friendly and helpful staff, clean, spacious rooms, quiet environment, free wifi and use of bikes breakfast not included
Central location in quiet courtyard in historic Santiago.The twin room was large and spotless overlooking a wonderful feng shui garden.We had a lovely meal in the restaurant.Great attention was payed to my 2 year old grandchild. All our needs were satisfied.We did not expect private parking in this ancient part of the city and found a public care park nearby.
Excellent location. A few meters from the cathedral and main sights. THe restaurant is very good. Nice terrace in the back of the hotel. THe rooms are somehow noisy. Not very good insulated from noisy in the common areas.
The Hotel had a great reform very recently. The architect that designed the rooms should be denounced as an incompetent - very, very, very bad and uncomfortable.
spacious room, excellent coffee, nice garden to have some good wine.
A lovely hotel located in the heart of "old" Santiago. The rooms were spacious, comfortable and beautifully decorated, with excellent attention to detail. The staff were friendly, courteous and always helpful. We had a fantastic stay at this special gem!
Rooms are nicely decorated, modern and efficient; the glass balconies add roon and light to the hotel rooms. Noise travels between rooms, walls seem not to be too wide and the laminated floors are a bit loud
very good decoration, perfect location, comfortable beds and kind staff poor breakfast
Location and very well appointed rooms with excellent quality bedding It took 2 days to get a bedside lamp replaced where the bulb was missing
very pleasant room a bit small but otherwise very tidy and new furnishings. Comfortable.
Location and style of room. Staff were very helpful Noise from teh street was an issue. Also foyer area had wooden floors and very noisy
A most modern interior in an old Gothic building. Extremely pleasant, at a very good location in The old Gothic Quarter Of Santiago, near The Cathedral and all The touristic sites, and right accross from the Market. The noise from The market in The early morning. However that canto be helped lince The hotel is accross The street from the market
the breakfast was expensive with only one cup of coffee allowed, a pot of coffee would be more appropriate.
The staff were exceptional, the hotel extremly clean and well located for the old city the rooms were excellent, but would have liked tea & cofee making facilities
Nice design, nice balcony, bathroom, pleasant personnel, breakfast room spacious and pleasant. Separate beds, no double bed.
Friendliness of staff
Very good position for visiting the old town 15 minutes walk.Plenty restaurants and good food at reasonable prices.Cafeteria in the hotel very convenient for a coffee or drink on arrival or before going out.
Good location within walking distance of Santiago centre.
Well positions hotel for the old town on the outer main road withinin easy walking distance. Clean and tidy. Typical Spanish town hotel: Staff are rude and reluctant to serve (reception and cafe). Beds not very comfortable and pillows useless, Several electrical items in the room were not working and no satellite tv as advertised.
No food available other than breakfast and nothing much available in the attached cafe - along way to any eating place
Nice clean comfortable rooms Cafe only ok. Other guests made a great deal of noise outside the room at 5 in the morning! American party leaving. No regard for other people. Advised the hotel at check out.
Atmosphere friendly and added to our enjoyment of a very enjoyable visit to Santiago de Compostela
Everything. I had a good time, was treated fairly and I will book again at any Husa Hotel chain
The staff were really friendly. I can't speak much spanish but managed to order coffee and toast in spanish. Staff really patient when we couldn't understand each other. Would have liked a garden to sit in.