The jacuzzi was not working. I stay total 5 days and it was not working.
4 stars
Barceló Santo Domingo
Maximo Gomez-Esq 27 De Febrero, Santo Domingo 10203, Dominican Republic
Santo Domingo, Dominican Republic
See location+1 809 563 5000Photos of Barceló Santo Domingo
Overview
Barcelo Santo Domingo is an inclusive 4-star hotel offering exclusive luxury services in the historic quarter of Santo Domingo, Dominican Republic. It is conveniently located just a short walk from a nearby metro station, Teatro Nacional, and Parque Zoologico Nacional. Las Americas International Airport is a 25-minute drive from the hotel.
The 216 posh, vibrantly decorated guest rooms and suites feature polished furnishings. Guests can choose from superior double rooms, superior club premium rooms, executive superior rooms, and accessible rooms. All rooms and suites feature flat-screen televisions with satellite channels, minibars, complimentary high-speed wireless Internet, plush bedding, designer toiletries, air-conditioning, and daily housekeeping services. Larger rooms and suites add balconies, whirlpool tubs, spacious living rooms, and iPod docks. All rooms are kid-friendly. Pets are not permitted inside of the hotel.
Free parking is available on-site. Complimentary high-speed wireless Internet is provided throughout the hotel grounds. A spa offers a wide range of therapeutic services, including massages and facials. An airport shuttle provides regular transport to the international airport. Business travelers can utilize the on-site meeting rooms and conference spaces. Full laundry services are available, including dry cleaning, for an additional fee. A modern fitness center is equipped with exercise machines and free weights. Guests can unwind in the large outdoor swimming pool and hot tub.
Continental breakfast can be ordered for an additional fee. There are four on-site restaurants, each serving varying cuisine. A bar serves cocktails, wine, and beer.
Latest deals for Barceló Santo Domingo
Amenities at Barceló Santo Domingo
- Adults only
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
Dining
- Wine glasses
- Electric kettle
- Grocery deliveries
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
- Dining area
- Dining table
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Key access
- Key card access
- Express check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Accessibility and suitability
- Entire unit wheelchair accessible
- No smoking
- Lowered sink
- Designated smoking area
- Increased accessibility
- Adults only
- Elevator
- Accessible by elevator
- Adapted bath
- Upper floors accessible by elevator
General
- Executive lounge access
- Landmark view
- Storage available
- Quiet street view
- Seating area
- Slippers
- Soundproofing
- Telephone
- Carpeted
- City view
Bathroom
- Hairdryer
- Public bath
- Bathrobe
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Toilet
- Toilet paper
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Spa and wellness center
- Rooftop pool
- Massage
- Pool bar
- Sauna
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
- Tumble dryer
- Drying rack for clothing
Things to do
- Gift shop
- Beach access
- Casino
- Evening entertainment
- Beauty salon
- Karaoke
- Night club
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
- Kid-friendly buffet
- Kids' outdoor play equipment
- Playground
Media and entertainment
- Flat-screen TV
- Radio
- Shared lounge/TV area
- TV
- Smartphone dock
Bedroom
- Extra-long beds (> 2 meters)
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Shuttle service (additional charge)
- EV charging station
Outdoor
- Outdoor dining area
- Garden
- Terrace/Patio
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Reviews of Barceló Santo Domingo
8.0
Very good
2592 verified ratings
Wonderful
1190
Very good
399
Good
373
Okay
182
Fair
186
Mediocre
84
Poor
178
Summary of reviews
Guests say
Guests appreciated the clean rooms and great location of the hotel, as well as the enjoyable pool area. However, many reviews highlighted issues with the service, particularly at the front desk and restaurant, where staff were described as unhelpful or rude. The room size was also a concern for some guests, with a few mentioning that it did not meet their expectations. Overall, while the hotel has some positive attributes, improvements in service and room size are needed.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8 out of 10
752 reviews
7.5 out of 10
26 reviews
6.7 out of 10
2 reviews
8.2 out of 10
12 reviews
All reviews
Cons (-) The service was do fast the staff was super helpful and very friendly Eleen Garcia and Annie Bello
Cons (-) Very good staff Annie Bello and Erleen Garcia very professional
Pros (+) The staff
Pros (+) The staff
Pros (+) The staff
Pros (+) Amazing the staff that Clean the rooms
Cons (-) Restaurante staff very bad
Pros (+) Todo
Pros (+) I loved the pool
Cons (-) I didnt like the poor customer service at front desk, rude & unprofessional.
Pros (+) Clean and comfortable
Cons (-) They charge per guest. I was traveling with my two kids and they charged me extra for each.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's standout amenities?
The hotel offers a large outdoor swimming pool, a modern fitness center, a spa with therapeutic services, and four on-site restaurants serving varying cuisine.
How is the quality of the beds at the hotel?
Guests have described the beds as extremely comfortable, providing a perfect space for relaxation.
Is parking available at the hotel?
Yes, free parking is available on-site for the convenience of guests.
What is the general feedback about the hotel's cleanliness?
While some guests have mentioned concerns about cleanliness, others have praised the hotel for being very clean with excellent beds and working air conditioning.
When is the best time to visit the hotel?
The high season is in October, offering a great time to experience the hotel's inclusive luxury services in the historic quarter of Santo Domingo.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room on a Higher Floor
Some guests reported that rooms on higher floors offer better views and are quieter, away from street noise.
Consider Bringing Earplugs
Several guests mentioned that the noise from the street traffic can be disruptive, so bringing earplugs might help ensure a good night's sleep.
Explore Nearby Attractions
The hotel is conveniently located near several attractions, such as Palacio de Bellas Artes and Parque Colon, making it easy to explore the area on foot.
Check Out the Buffet
Guests appreciated the varied choices and delicious dishes offered at the buffet, especially in the evening, making it a good option for dining.
Be Mindful of Room Odors
Some guests reported musty odors in certain rooms, so it may be helpful to inquire about room options or ensure proper ventilation upon arrival.
Utilize the Airport Shuttle
Take advantage of the airport shuttle service for convenient transportation to and from Las Americas International Airport.
Consider Upgrading for Additional Amenities
Upgrading to a superior club premium room or an executive superior room may provide access to additional amenities such as whirlpool tubs and spacious living areas.
Take Note of Room Service Feedback
Some guests mentioned inefficiencies with room service, so it may be helpful to set expectations accordingly or explore dining options outside the hotel.
Inquire About Accessibility Features
If accessibility is a concern, it's advisable to inquire about specific room features and accessibility options to ensure a comfortable stay.
Plan for Breakfast
Consider ordering the continental breakfast for an additional fee, as some guests found it to be delicious and worth the cost.
Location
Maximo Gomez-Esq 27 De Febrero, Santo Domingo 10203
What's nearby
- Teatro Nacional0.3 mi
- Estadio Olimpico Felix Sanchez0.6 mi
- Malecon Center1.2 mi
- Estadio Quisqueya1.3 mi
- La Puerta del Conde1.4 mi
- Monasterio de San Francisco1.7 mi
- Convento de los Dominicos1.8 mi
- Catedral Primada de América1.8 mi
- Chu Chu Colonial1.9 mi
- Museo de las Casas Reales1.9 mi
- Panteón de la Patria1.9 mi
- Alcazar de Colon1.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 1:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Barceló Santo Domingo
Low season | December |
|---|---|
High season | September |
Average price (weeknight) | $106 |
Average price (weekend night) | $114 |
When to book a room at Barceló Santo Domingo
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Barceló Santo Domingo
FAQs when booking at Barceló Santo Domingo
Nearby hotels and places to stay
Closest
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See most recommended stays in Santo DomingoGood to know
Value for money | 7.9 |
|---|---|
Distance to city center | 1.4 mi |
Nearest Airport | Santo Domingo Dr. Joaquin Balaguer |
Distance to airport | 8.3 mi |
Everything you need to know for your stay in Santo Domingo
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