Pros: "They did their job as expected."
Cons: "JetBlue crew seem a bit overwhelmed and stressed. I felt they took that on the passengers"
Pros: "The crew was great and professional."
Cons: "No complaints. Everything was perfect from the boarding process to disembarking."
Pros: "The crew was very good"
Cons: "The gate at FLL to little, and the boarding process a mess."
Pros: "Comfortable chairs"
Cons: "2 hour delay left late and was not told why. Televisión is old and didn’t have channels working only two movies working"
Cons: "Better customer service. Flight attendants were rude and lacked social skills"
Pros: "Entertainment, boarding, legroom, not many people on flight."
Cons: "No where in front row to stow smaller bag unless you put it above. Chips were ok as a snack."
Pros: "Everything went well and the lines wasent bad moved pretty fast"
Cons: "I had to pay again for the extra luggage I had already paid on the flight Because I had chosen the blue plus option and at the airport they say I paid only blue"
Pros: "Flight delayed by almost 4 hrs! Bording took a very long time. They checked in my 2 year old stroller instead of handing it over to us when we got off the plane. I had to carry my 2 year old in my arms ( 35 lbs) and my carry-on through the airport because of their poor communication and incompetency!"
Pros: "Smooth flight. We left earlier than expected and arrived 30 minutes before expected arrival. Everything was smooth."
Flight was OK from Detroit. The bag check process and TSA process at Detroit was absolutely appalling. Very confusing, totally up to passengers to print their own baggage tags, very long lines to get baggage checked after you print your own label, insufficient Delta personnel to handle the mass number of passengers, etc. Getting through TSA was difficult and confusing and eventually had to move down several flights of stairs to go through security at a recently opened location. Would rate the entire check-in process as poor as I have ever seen.
Pros: "Crew was nasty. They acted like prison guards not like they supposed to act to customers."
Pros: "That i was able to watch movies, snacks were provided and water"
Cons: "Nothing really!"
Pros: "Crew was amazing before and after the flight! Delta really showed if the world isn’t doing well, that their staff will keep those problems outside the plane and keep everyone calm and safe. Thank you Delta!"
Cons: "Absolutely nothing. I’m going to join the miles points with Delta."
Pros: "On a quick 40 minute flight they still managed riu server coffee, water and snacks."
Pros: "The crew went the extra mile to accomodate my bag due to not having a seat in front of me to stow it. Also, Delta Comfort was exceptional!"
Pros: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Cons: "The flight was more than 4 hours late making us miss our connections"
Pros: "Seats confort for nearly a 5 hours flights were ok. Entertainment system is working good."
Cons: "For a more than $800 ticket on a domestic flight: The flight could have been on time The food is not free and limited Entertainment system: the choice of programs and movies is a little bit too limited."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "Crew was great"
Cons: "Not operating in any way like there is a pandemic going on. Both overbooked flights. Put everybody too close together and then spouted a bunch of social distancing. All words no action. No sanitizer or wipes offered. No amenities."
Pros: "The crew was really nice and I like the cookies"
Cons: "."
Pros: "I was comped an upgrade to first class for the 25 minute flight. That’s something."
Cons: "A flight that was already 39 minutes late to board, was another 50 minutes late to take off. You really do get what you pay for."
Pros: "nothing"
Cons: "the flight was delayed till the next day and we sat in tarmax 4 hours"
Pros: "crew was good. plane was clean"
Cons: "terrible entertainment option. plane interior was old and only way to have entertainment was using my own device, which was a phone and has a small screen. on the way back it was great"
Cons: "The delay of 1 hour inside the aircraft and at the end before they closed the doors 3 new passengers came in and it appeared that the aircraft was waiting for these passengers"
Pros: "The flight overall very good and smooth"
Cons: "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the oberhead compartments."
Pros: "Good piloting...courteous on board service"
Cons: "Entertainment system was not operational. No food..only simple snack. Even willing to pay only a simple snack box is available...few choices due to length of flight being under 3 hours."
Pros: "Made it safely."
Cons: "Getting my phone blown up all day about delays on my two flights. Then sitting on the tarmac in the plane while the ground crew moved equipment around. Were they surprised a plane was coming in?"
Pros: "None of the experience was pleasant"
Cons: "First flight was delayed causing us to miss the 2nd flight and we ended sleeping on a chair at the airport waiting for a morning flight. AMERICAN AIRLINES didn't even have the decency to put us in a hotel for the night due to their delay. Then they added a 2nd lay over which was delayed for hours also. Traveling was to visit my mother who had cancer and I was sick so this made the trip even more distasteful."
Cons: "The plane was extremely full. No chance of social distancing."
Pros: "Free movies and tv through the app."
Cons: "A charger port and free food and drinks in coach again!!!"
Cons: "The inflight entertainment kept dropping out so I couldn’t watch anything."
Pros: "Lots of empty seats, we got some sleep."
Cons: "Delayed, but not announced all at once. People could have been put on other planes if the delay had been honestly announced"
Pros: "Easy going all the way"
Cons: "Having to run from one side of Denver International to the complete other side"
Pros: "The huge windows and overhead bins on the 787 are fantastic. United has a decent seatback entertainment system, however it could stand to use maybe a few more movies. In economy the food was palatable, I went with the cheese manicotti for "lunch" and was awoken to a ham and cheese on a pretzel bun for "breakfast." The Illy coffee is much better than the old garbage."
Cons: "The boarding area at CDG while nice was very hot. The huge windows made the place a hot house. I was relieved to get on the plane where it was much cooler."
Pros: "We were late taking off and they made it a pleasurable experience"
Cons: "Customers being rude"
Pros: "Easy to board an deplane, as the plane is about the size of my bath tub."
Cons: "Can't believe United is still flying these propeller soda cans in 2017. This plane was absolutely disgusting...smelled like urine throughout, was dirty and grimy, had worn out seats. Basically like borrowing your college roommates 20 year old Buick that he got for free from his grandma. Customer service from the flight attendant was on par with the plane quality. Was snapping at customers and annoyed that everyone didn't understand how he wanted to balance the load in the plane with moving people's seats around. I get why that is super important, but that doesn't mean you can be a jerk about it to *customers* who haven't experienced the pleasure of flying in a pinewood derby car in the sky before."
Pros: "Nonstop BNA-SFO"
Cons: "United Economy Plus bulkhead was awful. I was seated in seat 7D - there was no bulkhead for me or middle seat - just a curtain. The screens and tiny pockets were only accessible over another passenger. The seat stuck out into the aisle so I was bumped by 200 other passengers at least once - not to mention the flight crew. Finally I had my emotional support dog with me and the crew told me I should. It be in that seat - the seat was assigned by the United Accessibikity Desk as a good one for a service animal - and I had zero choice in the matter. Baggage claim at SFO took over 45 minutes to start -I was home in San Francisco in only 20 minutes after getting my bag."
Pros: "First flight delayed once board to check a broken light. Then waisted 40 minutes taxiing on tarmac in Houston because they couldn't find a gate. Missed our connection. They put us up in a low end hotel overnight. Then we had our morning flight again delayed as we waited for planes to the take off, so further delays. Arrived in Costa Rica 1 hour late. Now with too many other flights so immigration packed and took another hour and twenty minutes (when we finished there was only a 5 minute wait). Thanks United"
Cons: "Coffee and cookies. Moscow mule"
Pros: "Schedule available to flight to sdq"
Cons: "The splited charges are insane. At the end it is like they charge you at fort to catch up your business but then they charge everything. At the end no major savings. I had a over night flight ( in the same reservation all together) an they charge me twice the bags. I ask at the counter registering at the first flight and they didn’t provide me with the accurate information . It seems that personal at the counter need more training on that."
Pros: "Crew did just the minimum. We're not bad or good."
Cons: "They want to charge even for water."
Pros: "Crew was nice and very communicative"
Cons: "No entertainment, no drinks, at least they should offer water"
Pros: "The crew were all pleasant. The flight overall was a pleasurable one. Thank you!"
Cons: "If nothing was stolen from my luggage & damaged. Unfortunately it happens in which I was warned about."
Pros: "The airline delayed for an hour and checked bags did. Or arrive with flight. Had to wait more than 10 hours for my lost luggage to arrive at airport"
Cons: "Checked in bag got lost and had to wait mor than 10 hours to pick it up from another flight. Flight was delayed for more than an hour"
Pros: "Courteous wheel chair service for the staff"
Cons: "Spirit airlines is behind in everything. Takes extra long to check in, it is the only airline that reduces baggage weight allowance to 40 lbs, every other airline is 50lbs. They do not offer free carry ons, the seats inside the plane are super uncomfortable, small table behind seat, and you prob won’t use it, because not even water is free while you ride for hours. No thank you, will not book with Spirit again."
Cons: "Need shorter lay overs. The plane was very dirty. And interior is in need of repairs"
Pros: "Good service, friendly staff, timely flight."
Cons: "Crew alerted passengers of damaged plane after boarding was complete, causing all passengers to exit and relocate to another gate, delaying flight by an hour. Would have preferred them to check for safety of the craft before boarding passengers, to save time. Even if they are trying not to publicly announce a faulty craft, safety and maintenance checks should be complete before boarding begins. While disregarding safety is a compensation for a speedy boarding process, this seems to be the main concern of all airlines. Also, baggage costs are skyway robbery."
Pros: "flight ontime departure/arrival"
Cons: "Carry on bag fee of $55/$65 at gate. Nickel and dime you on everything from bags to drinks on plane"
Pros: "Very friendly and helpful stafff. Pilot was excellent. It should have been a very bumpy ride but they smoothed it out every time."
Cons: "We almost missed our flight because they announced our departure ONE time. Every one was standing in line all at once because of it."