Pros: The reservation wasn't honored when we got to SDQ and after about 1 hour, we were finally able to get a car...with another company. They (Sixt) did however honor the original price from our Kayak booking.
Jul 19 2016
2.5 hours to get a car
Pros: the car itself was nice, clean and new
Cons: It took 2.5 hours to get my car through Alamo. The first counter there was one person in front of me and one person to wait on everyone. With only one person in front of me it took 30 minutes to become next in line. The adjacent counter employee felt so bad he brought me out a chair to sit on. Once at the counter it took another 30 minutes and I was told my car was not ready and that it would take 20 minutes. I thought that was fine because I realized I would be at the counter I was at for at least that amount of time. But once I finished at that counter and went to the parking garage counter to get my car I waited yet another hour for the car to arrive. I later learned that the cars were not kept there at the airport and that they are housed in Santo Domingo which is a 20 minute drive away. Once my car arrived they loaded my luggage and then told me I had to wait yet again because they didn't have the correct paperwork for the car. I was the first person off my flight and with no checked bags I was the first person to the car rental counters at 12:15. I did not get my car and leave the airport until 2:30. Unacceptable.
Jul 30 2016
Never use Alamo
Pros: Worst experience ever renting a car.
Cons: They quote you one price online with insurance you get to the airport and they have all these hidden fees .
Jul 30 2016
Pros: The personnel was very professional and friendly.
Jul 30 2016
Insurance too expensive.
Pros: When I arrived to pick up the car I was surprised with the obligation insurance cost in Dominican Republic but the guy work with me in the way that i got the better possible deal.
Cons: The cost of the insurance is not clear in the site when you do the reservation.
Aug 9 2016
Cons: The rental agency wanted $56 for cleaning the sand in the car; would the local would do it for $20 cash. We bought the deluxe o dollar deductible insurance which was as expensive as the car rental, and had a new scratch on the rear and then the agency wanted us to go to the police station and file a police report!!!! when we returned the car.
Aug 24 2016
Pros: The best
Cons: No think all was excellent
Sep 15 2016
They didnt have my car!
Cons: The guy at the counter first said he couldnt find my reservation then they had no more available cars for the price range I asked for. He was of no help whatsoever! Well he did help a little by sending me to interrent where they charged me more for a less valued car. Never again Alamo Santo Domingo and I hope no one ever uses them!
Sep 22 2016
Cons: Customer service was bad and they went up on price. So we did not rent the car. Will not use again
Nov 23 2016
Pros: good quality vehicle
Cons: When i arrived at the airport counter i was told that my reservation was not in the computer system,,leaving the changes to increase the rate that i had during my reservation, i was charged for a fair amount similar to my original reservation but not exactly, it seems customary of some car rentals in the Dominican Republic to find the way to eliminate your original agreement and increase the price rate in the moment that your desperate upon arrival
Don't buy the insurance offered at the time of boo
Cons: They do not except the insurance you buy at booking so it is a waste of money. By the time all the fees kicked in our rental car ended up being over $1300USD at the actual rental desk.
Oct 31 2016
Got a totally beat up car and had trouble communic
Pros: Got an upgrade SUV (reservation was for medium sized car)
Cons: The original car (medium size) was tremendiously beaten up (lot of damage which made me not accept that) but the upgrade (SUV) also had a lot of damage.
Personel spoke mainly Spanish and could not not speak much English and I could not speak Spanish at all: hard to communicate.
One would expect that personel speaks multiple languages (i.p. common languages like English) in such jobs.
Nov 8 2016
Cons: Rental was not what the car we had reserved but one that was an additional $12 per day.
Dec 17 2016
Cons: The spare tire was not drivable, and the insurancestors I first got with was not takeneed in the country.
Feb 13 2017
Cons: They refused to accept the third party insurance and wanted more than the cost of the rental to insure the car once I arrived. I ended up turning down the rental.
Aug 15 2017
Should have a zero star!!
Pros: Don't buy insurance online for a vehicle, they will get you with HUGE mandatory fees either full coverage or standard rate.
Cons: They charge my cc for $600's, only if I get the full cover, if you choose a cheaper option the charge it's even bigger $1024's.
Aug 17 2017
A complete scam
Pros: They rented me a car
Cons: The car was low quality. Charged me insurance stating the the on I perched from Kayak was no acceptable in Dominica Republic. Attempted to extort money from me and tried to have me was for local police due to a minor accident I hade (scratch). STAY AWAY!
Oct 3 2016
I did not take a car
Cons: First of all is not "Economy Rent a Car" but "Amer Rent A Car" so you can not found them. When I booked the vehicle was KIA Picanto,14 days was 190 USD but when I came price was 700 USD with full insurance or 350 half insurance...ok...but nobody told me that....same old story...190 USD is bite then you do not have a choice...:(
Jul 26 2016
Pros: Nothing I can think of.
Cons: More than one hour wait at the pick-up counter.
Almost missed my flight because upon return they argued I had damaged the car even though all damages were clearly marked before I accepted the car. My advice: Don't accept a car with damages; and if you do, take pictures of entire vehicle and have witnesses if available.
Aug 10 2016
Pros: The new car I was given on the following day
Cons: At my arrival the car that was reserved was not available until the next day,so I had to go back to the airport and make the exchange from the car that I was given when I arrived which was too small and very worn-out
Cons: I purchased insurance from your site and the hertz dealer in Santo Domingo wouldn't accept it and made me buy their expensive insurance before giving me a car.
Oct 30 2016
Bait and switch
Pros: Did not take rental
Cons: Would not honor price because it was made in the US Double price because insurance I boughr through hertz website was no good
May 25 2017
Cons: Price for the car: 60$ for a day. But!! 42$ For insurance!!! + 18%!! Vat!! Even you are a tourist!
+ 10% tax!
Jul 15 2017
Pros: They were very professional and helpful to the process
Jul 18 2017
Worst experience in my life!
Pros: Absolutely nothing
Cons: I booked my car for a 7 passenger and when i arrived they told me that they no longer have that category. Then told me that the insurance i purchased wouldnt work, which it did because ive rented with hertz all the time. So ended up no renting and stayed stranded for a day because what i booked for 7 passengers for $330.00 now they wanted almost $700.00. Hertz i will never rent with you guys and will make sure to let everyone know how bad i was treated.
Jul 19 2017
Pros: The van we rented was good!
Cons: They make you buy their rental insurance even though we had bought our own before renting. This doubled the price. Then when I got the final charge it was even more!
Nov 1 2016
The rent was not possible as the information on th
Cons: I paid a 100$ insurance for nothing, as the insurance is useless in Dominican Republic. Do not rent through Kayak, you can loss loss money easily.
Cons: Did not like the fact that they didn't have a car for me at the time that I had reserve and didn't offer me an upgrade to compensate for it so I had to wait a couple of hours until somebody returned a car.
Oct 4 2016
Watch out for insurance fees and class of car rese
Pros: The car was in good running condition. They just got a new fleet of 2016 cars so I was fortunate to grab one of the newer cars.
Cons: The rental agent insisted on me getting collision and 3rd party insurance after I told him that I did not needed the additional coverage due to my credit card protection and additional insurance I bought through Kayak. After about an hour discussion, he then tells me that it is a new law that just went into effect last month and that I had no choice but to buy the insurance from them. When that didn't work, he then tried the scare tactics to try to convince me to buy the insurance that was twice as much as the actual rental cost.
Then came the class of car that I was paying for. I reserved a full size car, but I ended up with a compact car instead. When I complained about the size of the car, I was told that I had to pay more because the larger cars were considered premium class. Nowhere else would someone consider a Hyundai Accent to be a premium car. After another 45mins argument, he agreed to give me an Accent instead of the sub compact car he originally was trying to give me for the price of the larger car. After spending 10 hours flying and an additional 2 hours at the rental desk, I still ended up paying an extra $20 from the reservation price. Not exactly sure why, but I was not willing to spend another hour arguing over the extra $20.
Dec 30 2016
not a full size
Pros: There's no way a hunday accen can be categorized as a full size
Jan 4 2017
Pros: More Expensive
Jan 8 2017
Worst experience ever. Not using them again and wi
Pros: Car was ok. Clean and responsive. Didn't have any issues while I had it. No mechanical problems.
Cons: When I got there to pick up the car I was told that I to pay a different price no with exceptions. So I reserved the car from home for a set price because it was what I could afford only to end up having to pay twice as much once I picked up the car.
Also when I went to pick up the vehicle I had to wait forever because the attendant was nowhere to be found. The receptionist who attended me with the paperwork had to get out and get the car herself after I kept coming back to tell her that I was still waiting. The gentleman who was assigned to get the car was practically only a few feet from me sitting on a chair sleeping and pretending he didn't work there.. Horrible service. Just horrible.
As for the car it was scratched all over with many dents all around including the at the hood as if someone beat it with a baseball bat. Also had horrible paint job on the back. You can see the yellow stains protruding from the original white paint and the windshield was cracked. But at least the car did its job to take me from point A to point B without any problems..
Jul 11 2017
Rip-off We cancelled the reservation
Cons: We were trying to be sold extra insurance even though we purchased extra insurance through Alianz- they said that coverage was not accepted in the Dominican Republic- SCAM
Feb 3 2017
I reserved a full size but instead got an economy
Pros: I got a working car
Cons: I got an economy when I reserved a full size for the price quoted however the rate wasn't; honor for the reservation.
Felt like a bait and switch.
I paid for insurance online but was told that it didn't apply in the Dominican Republic and was made to purchase additional insurance bring my rental to increase from an estimate of $340 for the week to well over $560. I will never rent fromThrifty again.
Cons: When we got to the airport to pick up the car, the price was change wit an increase of 34 % / $120 for one week rental. The increase was som Insurance and roadassistance that was mandatory, accortding to their employee at the airport. This was the first time we heard about these additional COSTs on a understandable way. Why don't they inform you about this before the pick-up?
Overall: We was not satisfied whit how they communicatet the price before pick-up. We felt cheated.
Our requirement is therefore to get a refound of $120.
Jul 27 2017
Pros: The car was good, clean, and new.
Cons: the mandatory $10 fee for insurance that i was told about when i arrived.
Oct 24 2016
Pros: Pick-up and drop-off point for the rent a car was easy transition
Cons: The price that was advertised on the website was not my final price after dropping off the vehicle and the insurance that I purchase on the website was not honor in that country
Nov 24 2016
Pros: The customer service from Maria Morel from Principal office. I was mad with some bad service from the airport office guy and she handle it very well.
Apr 26 2017
Good and Bad
Pros: The price and we had no problems with the car.
Cons: It took FOREVER to complete the paperwork. And the desk was very hard to find. It is in a separate building outside of the SDQ airport.
Jun 25 2017
Pros: The car was nice when we got the actual car we reserved.
Cons: They didn't have my car upon arrival. They instead gave us a car that seated 3 people less because we were picking up the rest of the family the next day. They didn't give any kind of upgrade or refund for the lesser car they gave us for that day. The charges us 14 dollars a day for a gps when the car the next day had a gps installed in it. When I tried to turn it in at punta cana they said to turn it in at the end in Santo Domingo and then in Santo Domingo they said we should have turned it in at the dollar in punta cana. They sold us additional insurance saying that they could not rent us a car without it even though I already had a policy in hand which had better protection than that which they sold me. Overall terrible renting experience.
Cons: I left without my car!
I booked for $150 then at checkout she told me it would be $700.
Jan 13 2017
Cons: Te attention was to bad,the ladie was so groce tha i walk out of the without car,with my family,have to walk outside and contact a friend to pick off us and paid $40.00 a day for a rent car.i will never try it again.
Apr 15 2017
Cons: Requirements to rent the car change by the minute. They try to force you with different tactics to purchase their insurance even when your credit card covers insurance. They lie to your face to make you purchase their insurance. Then backout when you are able to meet their high requirements for not getting their insurance by lying.
Cons: Prices seem cheap until you get there and they sell you an insurance that is more expensive than the rental and they wont let you rent the car without buying their insurance first.
Dec 26 2016
Price doubled when our flight was delayed
Cons: We arrived a day late because our flight was cancelled and called Payless to tell them. Since we would be taking the car for 6 days instead of 7, the agent informed us the rate would double! we ended up finding another car with another company, but not nearly as good a deal as our Payless reservation because we had to book at the last minute.
Jan 9 2017
They dont honor the price
Pros: Be prepare to pay double your reservation. I had to cancel and took uber instead