Being able to use the swimming pool That the evening menu or at the very least the price of the buffet dinner was not available until very late in the evening
Reception took care of error pleasantly First room allocated had one double bed, not 2 as confirmed on the booking
As expected in any Hilton all very good, ex room is big at last a big telly with lots of stations, lovely food and staff. Lack of pictures on the wall, bit drap with none. The taxi service (All Night) do not use very late and dirty
Room very spacious Breakfast expensive for what we got.
Greeted warmly by fab man on reception. The food at Dartford Hilton is over-priced considering quality. I have stayed several times and am always disappointed with room service, but there is nowhere within walking distance to eat elsewhere so always end up ordering something at hotel. Shame, because everything else there is always first class. X
Good service, large room and good value. Good double glazing kept out the traffic noise. Hotel is a bit tired and faded. Really for overnight stops only.
The breakfast was lovely, and the serving staff was excellent! Again, the woman at the reservations over the phone.
Location, comfort breakfast price fitness facility pool spa steam sauna Nothing
Room/Bed very comfortable. Ideal location for shopping at Bluewater. Breakfast good and enjoyed pool facilities. All staff we meet were excellent. Dissappointed Wi-Fi was not free.
the late check out is fantastic, the pool and steam rooms are a nice add on but in need of refurbishment i have stayed here three times and each time they have had no record of the booking or room has not been ready. compared to premier inn it is long and protracted
Spa, rooms, lounge area all fantastic and the spa therapists were very good.
Staff were very helpful
The gardens and Spa. The rooms were to a very high standard. Food expensive apart from breakfast which was reasonable.
Service was excellent - friendly, efficient staff. The bar menu is very good value and the food/ambience excellent. Room (luxury) was spacious with large, comfy bed, cafetiere coffee and a large bathroom, excellent shower. I got a bargain of £109 for this room which definitely influences the positive review. Soundproofing between rooms not the greatest but it is a converted house. Some noise from neighbouring rooms - a very boorish customer/s in the bar. To the staff's immense credit, they handled him well (he was harmless but drunk) and it was fine once he rejoined his party somewhere else in the hotel.
location food, over priced
excellent room bed to die for. only two things food & drinks way over priced. but a lovely place lots to see nice to walk around grounds are so pretty, gym needs a little updateing but still good. the staff was great. so yes a great place to stay
Please write at least 15 words beautiful location in a very convenient location for my business meeting. Nothing too much trouble for the hotel staff and the room was lovely.
Excellent staff and very good breakfast. Too many noisy late night functions on weekend nights, no air conditioning, inaccurate bill at the end of stay and 2 nights in a room with an extractor fan on all night on the other side of the wall by the headboard!
Friendly, helpful staff. Very comfortable rooms & well cooked & presented food. no
everything the noisy people in the next room
Convenient to my planned activities. Good reception staff who efficiently cleared the necessary paper work. 1. The corridors smelling of cigarette smoke. 2. Our room smelling of cigarette smoke and no air freshner in the room despite asking for some. 3. Our friends had to request a change of room as theirs was designated a "smoking" room. This meant our party were not on the same floor. On making our booking we had not been offered non smoking rooms. We had assumed all the hotel would adhere to the non smoking rule throughout. 4. Limited evening meal menu - all options were cancelled in favour of an Italian evening despite having been offered a varied menu on our arrival.
I would like to see decaf coffee in the rooms. Also when going for breakfast, nobody told us the routine or even offered coffee/tea, I had to ask after having fruit, halfway through cooked breakfast, even waiting for the toast machine to toast 4 slices of bread!
It was clean and comfortable. The bed was a bit too spingy for me as I have a bad back.
Comfy bed Cost not good value
The peace and quite & spacious room, location, the cheaper version of paying for breakfast on arrival :-) Was on business, arrived after 10.30pm (5hrs travelling) got room service, wrong wine sent back got changed, mix up over credit card everything seemed to be paid for seperately? ( why can't it just be charged to the room?)
There was good parking facilities and it was easy to check in and out. Staff were helpful without being obtrusive. It was an excellent location.
Easy to get to, and lovely gardens to rear- however Hotel does not make the most of this amenity, it is difficult to work out how to get out there and when you do you have to climb past tables and chairs. Hence on a beautiful sunny day most people were sitting indoors in the rather dark lounge area while I had the lovely sunny gardens all to myself!
It was quiet and clean, i only used my room and not the rest of the hotel. I was allocated a twin room, even though i booked a month in advance, and had to sleep seperately from my wife.I would have liked the opportunity of booking a double from the outset. if i had known it was going to be a twin i wouldn't have stayed here.
Excellant stay None
Price & professional staff
The hotel is nice. The rooms are clean. It is close to the train stattion. It is a real value vor money.
location close to public transport shopping centre and high street clean and comfortable room with all mod coms no
The price of the hotel. The price of the food in the hotel.
Nice reception area, great location, friendly staff who allowed me to book in 3 hours early The room was tired, carpet was very worn
I do like staying at the Jurys Inn. I have stayed on two other occassions.
Its access to east croydon station and london Where do I start? The carpets were torn in my room under the beds and when you sat on the bed it went flying across the room. Not enough towles in the room only 2 for 3 people,when I asked for more we got them only for the cleaner to take them away before we got to use them,tv was not tuned in, we were there on holiday yet the cleaners knocked on our room door At 8 everymorning.the tables every morning were dirty yet the breakfast was ok but far to expensive for what u got. The staff were good.
I have stated at the Jury Inn's on a number of occassions. I do like staying there. If I do go else where I do compare Parking is the only problem.
It was a very pleasant stay and a lot better than I was expecting. Your staff were friendly and very helpful.
room was ok, basic standard breakfast area a bit on the shabby side (stained carpets and chair upholstery)
The flexibility and helpfulness of the staff - eg. Room service not normally provided, but an exception made when it was noticed that I was pregnant, and a meal was brought up to my room. A lovely gesture.
Staff excellent Restaurant menu, limited choice of "1970,s" food. Disappointing for a supposed 4star hotel
This is my third stay at this hotel it is well located for trips to London, Bluewater and Bexleyheath shopping centre. The rooms are clean, spacious and comfortable. I like the fridge in the room and ice making machine in the corridor so you can relax with a glass of wine in the room. Check out is fast and efficient and breakfast is good. No complaints
The staff were exremely helpful and cheerful. The breakfast facilities and food were of the highest order. Unable to turn off bathroom tap but contact with the main desk resulted in an immediate response and a satisfactory resolution. Did overhear French guests not being sure of the proceedure at the breakfast bar.
The room was very nice and bright and very clean. we all enjoyed the pool. The electric went off in the evening till 6 in the morning, I was pleased we went out for dinner but on return to the room it was in darkness and had to go straight to bed because you couldnt see anythink.
We stayed as I had arranged a surprise 95th Birthday Party for my Father. We found all members of staff to be most helpful and couldn't do enough to help us. The food was great on the evening of the party and the breakfast was wonderful. We has my son's wedding reception at the Bexleyheath Marriott enjoyed it so much we decided to do my Dad's partry there. Would reccomend it to others. No bad points.
Room & service No drinking water,fruit etc., in a premier room
Very clean and spacious room. Good quality food. Hotel was going through refurbishment - it was no problem but meant it was not as its very best. No instructions on arriving by train - I tried to walk to the hotel from the station - a serious mistake!
we had a pleasant stay the staff were friendly and polite and we would definitely stay there again. Powercut.
Location & comfort
The room was very spacious,comfortable and clean! Everything was very good on the whole
we were having a drink in the bar and was told at midnight that we had to leave as the bar was being shut up.....we hadn't even finished our drinks!!!!!
Too bad the price did not include breakfast!
friendly staff, willing to help, close to amenities
The cooked breakfast was the worst quality I have ever experienced and I'm not a complainer! Camponile better at Continental offering
when i left the quality of the room wasn't to my liking and i didn't find the staff very friendly or helpful
was a great location by bluewater, clean and good value for money
Warm rooms, friendly staff It's a little out of the way, but this is reflected in the price, so is understandable.
nice and warm in the room, one night it was very noisy in the corridor..
Efficient systems. Overall excellent value for money. Clean, all my needs were met. Staff level of English especially in the restaurant is not adequate. The bar area is too smoky to eat a bar snack and therefore I was forced into the restaurant. (Better air circulation and filtering?). Requirement to pay cash for dinner might be a ptoblem sometimes. Coffeee machine at breakfast not working
Easy parking, comfortable bed clean room Prices of the meals are a bit high, also not always hot
On our arrival, reception did not have a record of our on line booking but efficiently dealt with the matter. The Breakfast Manager on Sunday was particularly friendly. It looked very much as it did when we stayed there 10 or 11 years ago and whilst clean was a bit tired and dated.
peaceful room #102
Use of the swimming pool and spa facilities - good opening hours. Excellent customer service.
the pool, the food, the location...good local bus service. Comfortable beds.
Friendly staff Breakfast Room staff not very efficient in maintaining food at the buffet nor for delivering toast to the table.
Restaurant was good. All staff helpful There needs to be a lift to the 1st floor.
bar and dining room staff were excellent
Quiet location Problem with internet service in room. Had to change rooms. Staff dealt with this very well.
Upgraded room Bar and seating area very basic and open - seemed more like part of entrance and reception area.
helpful staff, enjoyed the swimming pool
Location, spacious rooms the isolation between rooms is very bad, my neigbours were very noisy all night long, that woke me up several times at night
Staff very helpful and pleasant. I was surprised to pay almost 40 British Pounds for an evening buffet. This would be very expensive for a group or a family of 4 or 5.
the room, bathroom hot food stops at 10pm, would be better if this was later
Good room, short way from railwaystation
The two large beds. The slow reception staff and Jacuzzi was not in order when we went to health club (although we did go within an hour before closing)
Easy access to station, value and comfort for money and very friendly and helpful staff.
It was good value at the weekend rate and very conveniently located near to East Croydon Railway Station.
Free upgrade to Exec Room Bathrooms are I bit dated
The staff are welcoming and do there best to help. I did ask for additional towels which I never recieved and keeping a average room temperature was difficult tin the cold weather.
Very comfortable, the food was so good, and the room was very nice. The staff were rude.
The wedding reception. The room was freezing when we arrived because the radiator had been turned off!
Taking into account the really cold weather the heating was adequate in our room. We were part of a wedding party of approx 33 and did not feel the staff dealing with breakfast could cope. The plate was hot but the breakfast cold, There was not sufficient toast to accommodate everyone and no second top up of of tea of coffee was offered or brought to the table. My most disappointing full English breakfast and some of the full English was missing. After all there were no other guests other than our long table so not that many for staff to cope with.
The hotel is in a surprisingly nice location and the standard of the room was excellent. The front desk staff were friendly, helpful and courteous. The food was really poor and let the hotel down. Both the evening meal and the breakfast were more like the standard of a budget hotel. It's a shame because this could be a very good hotel.
The food was fantastic. Truly great. The specials were fantastic. The chef came to to the diners to make sure that everybody was happy, was really impressed and surprised with the food. In general the staff was very helpful and nice. The hotel décor is old and needs updated, but it didn't bother me. Old hotel.
We were locked out of the hotel on our return at midnight
The staff were very welcoming and attentive.
genral up keep of hotel needs to be addressed leaks,paper coming away and breakfast was awful
Size of the room and comfort level Careless service at reception and terrible service at breakfast. Room good price, extras too expensive.
Quiet setting. Few guests Noise from adjacent room
Very good restaurant, good selection. Nice location/views Had to ask if we could change room,first room had a big crack on the ceiling and brown gunge around the cornicing, not very nice! The rooms were dated, especially bathrooms. However 2nd room was lovely bigger and nice out look, moved us without any problems.This wouldn't stop us from re-visiting
Quiet and peaceful, good setting Breakfast room was rather cold - mobile heaters were brought in.
staff were good for the wedding the hotel rooms were old and not of modern standard. Rooms were very dry and humid and i got ill after staying. No water or access to fridge in room
It was clean and reasonably priced Quilt was a bit small
Excellent access to Motorway network Excessive noise from adjacent room.
Ease of access to M25. Unfriendly staff, unhelpful staff and generally not enough staff. Could have got the same overnight stay at similar Hotel across the way for half the price and might have got a smile thrown in for free.
The staff were very polite and the rooms were clean and comfortable. Charging silly money for in room WiFi is a long term grudge of mine with all chain hotels and the breakfast was appalling - only a few sausages and some bread as a warm option and no interest in providing anything else despite there being an hour of breakfast remaining.
Only brief overnight stop on a long journey so really not able to comment Very warm
The cooked part pf the breakfast was not freshly cooked that morning. Evening menue is too rigid.
quiet, clean, comfortable, good breakfast, friendly staff and a good price if you opt for a room with a view of the Dartford Bridge which we did, be aware that you will get some road noise - it wasnt enough to bother us but might be if you are a light sleeper - but it's worth the noise for the view.
Staff were very polite and helpful. You recieved a warm welcome. The breakfast was excellent and the rooms comfortable and clean. There was a children's TV channel. The rooms were hot, but steps were being taken to address this.
Location, ease of acess
Nice clean rooms, great location, very friendly staff (!!) Dinner, at the time only 2 staffmembers were available for the entire evening, and they had to do the whole process (cooking, serving, taking orders etc.) which took litteraly hours for us.
Price, £49 b&b Very slow service at bar, only one person to do drinks, take food orders, go to kitchen for the food and clear tables. Waited 15 minutes to be served.
Hotel look very good
Despite requesting non feather pillows and duvets due to an allergy, both were present on arrival. Finally resolved at 00.15.
Convenient. Reasonably-priced. Lack of staff at Reception
Relatively cheap Nice and helpful front desk staff Dirty & Run Down Very uncomfortable beds Hike to the train station
Nothing actually.. Had 2 change rooms due bad bed..( after complaining twice) Next room was close 2 lift and could hear everything from people going past to even the lift beeping. Shower's Hot water was never hot even after turn temp 2 50..(in both rooms). Very Disappointed Shower nt hot even at 50. Had to complain twice about bed before anything was done. Every complaint should be registered ,address immediately if possible. Its all about customer service....It's the Hilton after all...
Lovely, comfy bed Expensive restaurant.
The hotel was central to my requirements for an appdeal hearing at Purley.
Size of room,breakfast choice,good staff. The air-con did not work properly.Making the room too hot.
Excellent breakfasts Asked for single beds not available. Rooms not cleaned untill afternoon No clean cups. Staff had a lot of difficulty finding a room for us until 3.30.
Pleasant spacious room, friendly staff, good buffet breakfast No hot water in the morning (shower cold, bath lukewarm)
I stay at the hotel at least twice a month it is convienient for London and Home Counties. On this occasion the room was not serviced I had to wait 40 minutes order a cup of tea in the coffee shop whilst the waitress just stood talking.
Rooms nice but a little on the small side for the money. Room clean. Breakfast good. Very hot heating! Shower curtain had been doubled up and was going mouldy / smelly inside it.
It is located right next to Leeds Castle, which is why we stayed there. It's a bit out of date and unloved. It could be better with some upgrading and cleaning up. 4 Stars? Only on paper!
Whilst typical of so many modern hotels, this one has some helpful and friendly staff and it is in a convenient and pleasant location. The hotel only offers double rooms suitable for disabled guests - I would have preferred a twin room.
,nice leisure facilities, lovely setting and grounds distance from lift to room ,
The grounds were nice. The food and drinks were way overpriced, and on the first day the bar had run out of Rose and Vodka!
Friendliness of staff Poor quality of the function food especially the main course
staff very good Hotel being revamped but is very jaded
There isn't anything I can really say... Din't have WI-FI in the room.
Excellent tv / internet An improvement would be air conditioning
The room was of an excellent standard and the staff were very friendly and helpful.
The room was quite small but adequate with the beds very comfortable and all fittings ,bathroom etc. up to normal Marriot standards.Restaurant food and service was very good.
Stayed overnight as we had a Party near by to attend The air con was broken in one of our rooms on the hotest day and we were given a fan
The friendly staff, cleanliness of rooms and the variety of foods.
The whole experiance was very good The only bad ponit was that 2 or 3 things on the late menu where not avalible
I was very impressed with the help I received as I am blind and found staff extrememly helpfull I found that my room card had not been programed properly and I accidentally was able to open somebody elses room as well as mine
Well set out - rooms are comfortable - easy parking Internet didnt work - aircon unit in room was broken - check out took an age (one staff member only on reception)
Evening meal was nice but very expensive! The hotel booking was a joke, room was not what we booked, moved rooms, they couldnt find our luggage, spa pool was not working, breakfast choice was very limited, they took our breakfast plates from under our noses at exactly 11am when breakfast finished, we had to ask for our plates back. When we checked out they added items to our bill that we had not had from the minibar, even after I told them exactly what we had. The long weekend was like a prison sentence
we stayed there to attend a family wedding, - immaculate room only thing was going into breakfast at 9.30 we felt the staff were not too interested and rushing to get the room ready for lunch
the whole stay was really fanstatic and relaxing, the staff was all very nice only one prob booked breakfast through this site and it wasnt forwarded to the hotel but as soon as i showed my copy of booking they allowed it, but it was this site that hadnt told them
We did not find this the usual standard of Marriott Hotels. Restaurant for dinner is not recommended.
My friends and I stayed at Hilton Maidstone as it is half way between our homes. It suited our needs perfectly and was very comfortable. It was close enough to town to leave our cars there and get a cab into town. Staff were very friendly and helpful.
Excellent service and facilities None
I enjoy your swimming pool very much - one of the best around. I phoned reception many times on the Friday evening to request a taxi but your colleagues did not answer and so I was late for my appointment. The following morning I again phoned reception and again they did not answer.
The food in the restaurant was excellent, unfortunately, they cannot cope when the hotel is full, so unless you go early, you will have to queue. The reception staff, are poor, our rooms were not available until 4.30, and sadly that was after a lot of complaining.
Nice Room! Nothing at all. Great hotel.
The staff were very friendly and helpful when asked for assistance. Restaurant food was high quality with a good selection.
The stay was good until 9am, no water, therefore could not shower. After breakfast there was no toilet facilities, that was horrendous because all toilets were blocked by then. The hygeine was nil. I would expect some compensation for this depolrable inconvenience.
The standard of service was of the highest level. Made to feel a valued guest.
friendly helpful staff. had deluxe room which exceeded expectations. buffet breakfast could've been better; not very hot, rubbery eggs,hard croissants and had to ask for more hot water for teapot as only enough for 1 and a half cups between us.
Great quality alround None at all
Staff, location, ease of use, quick check-in &out. Shampoo/body wash in shower. Bit basic for a 4* hotel , bathroom floor could have been cleaner.
hotel was well looked after, rooms and beds very comfortable. Excellent facilities. Will stay in the hotel again. Excellent value for money.
Room was clean and comfortable, staff were polite and helpful, bar meal selection was more than ample and well presented, all in all a pleasant stay
the evening meal was excellant value for money and restaurant staff very nice reception staff a bit offhand
gym and pool excellent restaurant service, no pay movies
a very pleasant stay- made a working weekend much more enjoyable.we made use of the pool -wonderful. would have liked pool to be open earlier on saturday!
Food in the restaurant was excellent
The restaurant and leisure facilities
Starbucks Not overly impressed, have stayed in better hotels for the price, Towels could do with being replaced
It's conveniently placed with plenty of parking and easy access. The restaurant is pleasant enough. The cost of food, 10.95 for a burger and 3.40 for chips is a bit excessive.
Inexpensive - good basic accomodation close to our family in England. No lift. We had a large number of bags and had to carry them up to the third floor. It would have been helpful to know that there was no lift prior to making the reservation.
Staff were friendly, rooms and bar/reception area were nice and food was good and reasonable.
Family Christmas Stay. All aspects, very good.
Size of rooms, cleanliness, prices, staff Nothing
The hotel was in a convenient location for the places/things I had to do. The bathroom could have been a little cleaner....the toilet bowl was quite badly stained...and there was hair(not mine) in th plugholes of the bath and wash basin,and bits of hair the bathroom surface and sides of ther sink....not lots....it just wasn't pleasant.
We had a comfortable room at an affordable price. The staff we met were friendly and helpful. A good experience!
We had a lovely room, and most of the staff wrer very friendly and helpful We had a lovely time until we arrived back from an evening out to find there was a disco being held in the lobby of the hotel, for which we could hear in our respective rooms! the DJ then set his smoke machine off which caused the fire alarms to activate, twice ( although we didnt know why at the time)! we then phoned reception who advised they had had several complaints and the DJ had turned his music up and they would be asking him to turn it back down! This unfortunatly ruined what was suposed to be a relaxing break for my friend and I.
Nice warm and friendly atmosphere, clean and comfortable room, staff who wanted to help, nice bar area
Efficiency at checking in and checking out
The professional approach to giving the guests good service and therefore, good value for money.