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Clean, modern,comfortable, good service Was told on check in that breakfast was not included. This was despite your online booking stating otherwise. Also the full english breakfast is not a full English Breakfast as I understand it.
This hotel appealed because of it's ease of access to the motorway. Ideally situated. The room wasn;t cleaned, coffee facilities not replenished, and two out of three mornings the breakfast was col.
Room was clean and warm, tv and tea/coffee making facilities good. Fresh and new feel. Food choice for main courses not great, night staff very noisy talking at 2 in morning had to get up and ask them to be quiet!! Member of staff just walked into my room without warning,.
Everything was brilliant at the hotel The Hotel staff were very helpful & the Food was lovely Did not sell beer only Lagers
Friendly staff - very clean - very happy place to stay None
Breakfast excellent and good value. Staff very pleasant. No hot water or heating on the night we stayed! Staff apologetic, but washing hair in sink with water boiled in small kettle wasn't good! Space around bed was very tight. Hard to move around.
The Room was clean and tidy with Tea and Coffee facilities. Bathroom with shower was modern and clean. Soap was provided but no shower gel or shampoo. They were available if you phoned Housekeeping but a bit late once you were undressed and ready to shower. Diner looks very good but they have not got the American food right at all.
general condition was run down bar/eating area better. Room was very shabby and not 100% clean nut shells on floor next to bed and under it giant dust bunnies!! No at all like pictured. If I could have I would have gone somewhere else to stay.
Friendly staff; good breakfast A hair-dryer would have been useful!
It has Character, staff helpful and serves very good food Some areas getting tired and in need of some serious makeover and maintenance. The line between quaint and needing attention can be a fine one in a character hotel with a very old building but some items have passed that line.
Nothingg really stands out Nothing stands out
the room overlooked the carpark, no other veiw noticeable
Easy to find - friendly staff We couldn't use the bar as the whole place was booked for a private function when we arrived
Beakfast was fine, thank you The room was not very clean. Shower was not adequate No little extras like toiletries although clean towels daily was welcomed
the comfortable room - we were attending a wedding, so did not discover the full facilities, as we were meeting up with Family on Sunday morning
the communal areas the bedroom was poorly finished- also address did not include village so real trouble finding it
Very pleasant overnight stay. Very olde worlde!
Staff very helpful and pleasant. I was surprised to pay almost 40 British Pounds for an evening buffet. This would be very expensive for a group or a family of 4 or 5.
Very comfortable, the food was so good, and the room was very nice. The staff were rude.
Easy access to station, value and comfort for money and very friendly and helpful staff.
The buffet supper our bill was over charged!!!! the receptionist didn't know how long it would take to the airport The staff seemed to be working very long hours
The two large beds. The slow reception staff and Jacuzzi was not in order when we went to health club (although we did go within an hour before closing)
Location, spacious rooms the isolation between rooms is very bad, my neigbours were very noisy all night long, that woke me up several times at night
The staff are welcoming and do there best to help. I did ask for additional towels which I never recieved and keeping a average room temperature was difficult tin the cold weather.
Good room, short way from railwaystation
It was good value at the weekend rate and very conveniently located near to East Croydon Railway Station.
the room, bathroom hot food stops at 10pm, would be better if this was later
Free upgrade to Exec Room Bathrooms are I bit dated
Room problem (no heating) was sorted very efficiently, given help moving to a new room. Friendly and helpfull staff. Limited seating areas with outside views. Given my disability this was important to me, I will choose with more care in future.
The staff were very welcoming and helpful-even though there were workmen refurbishing the lobby. The first morning the breakfast was not very hot,but the staff soon put it right. No explanation about why the jacuzzi was not working.
The staff were helpful and friendly and the hotel, although conveniently located for the motorway network and airports was quiet and clean. A good base to explore the surrounding area.
Excellent breakfast! No - everything was fine.
Everybody was very friendly and helpful
Helpful, friendly and efficient staff. Good room facilities including iron. Poor sound-proofing; noisy heating; no map/plan of area at reception.
The room was comfortable and clean. The Reception staff were very helpful in ordering taxis. Breakfast was appalling. The staff were inefficient. Only honey and marmite were offered for the toast. The scrambled eggs looked as if they had been sitting for hours.
The staff were exceptionally helpfull, polite and nothing seemed too much trouble My only comment would be the car parking, the spaces are very tight and if you got into space found you could not get out of your car! There is a 2ft brick wall that runs around as well so snookered from all angles and only 1 disabled space, not really good enough.
The staff were very friendly and helpful, especially the waiters/ waitresses at breakfast. The swimming pool had ridiculous amounts of chemicals in it, to the extent that it was unpleasant to be in the pool.
The buffet breakfast was good The renovations should have shut the hotel, it was uncomfortably overheated, the facilities are severely restricted.
I have stated at the Jury Inn's on a number of occassions. I do like staying there. If I do go else where I do compare Parking is the only problem.
room was ok, basic standard breakfast area a bit on the shabby side (stained carpets and chair upholstery)
Ridiculously comfortable beds, friendly service (especially the girl from Ireland with the long braids!), super clean, free coffee and tea. Doors to rooms slammed shut a little too easily
I do like staying at the Jurys Inn. I have stayed on two other occassions.
The price of the hotel. The price of the food in the hotel.
location close to public transport shopping centre and high street clean and comfortable room with all mod coms no
Nice reception area, great location, friendly staff who allowed me to book in 3 hours early The room was tired, carpet was very worn
It was a very pleasant stay and a lot better than I was expecting. Your staff were friendly and very helpful.
The flexibility and helpfulness of the staff - eg. Room service not normally provided, but an exception made when it was noticed that I was pregnant, and a meal was brought up to my room. A lovely gesture.
The hotel is nice. The rooms are clean. It is close to the train stattion. It is a real value vor money.
Its access to east croydon station and london Where do I start? The carpets were torn in my room under the beds and when you sat on the bed it went flying across the room. Not enough towles in the room only 2 for 3 people,when I asked for more we got them only for the cleaner to take them away before we got to use them,tv was not tuned in, we were there on holiday yet the cleaners knocked on our room door At 8 everymorning.the tables every morning were dirty yet the breakfast was ok but far to expensive for what u got. The staff were good.
I enjoy your swimming pool very much - one of the best around. I phoned reception many times on the Friday evening to request a taxi but your colleagues did not answer and so I was late for my appointment. The following morning I again phoned reception and again they did not answer.
Great quality alround None at all
The staff were very friendly and helpful when asked for assistance. Restaurant food was high quality with a good selection.
friendly helpful staff. had deluxe room which exceeded expectations. buffet breakfast could've been better; not very hot, rubbery eggs,hard croissants and had to ask for more hot water for teapot as only enough for 1 and a half cups between us.
My friends and I stayed at Hilton Maidstone as it is half way between our homes. It suited our needs perfectly and was very comfortable. It was close enough to town to leave our cars there and get a cab into town. Staff were very friendly and helpful.
The stay was good until 9am, no water, therefore could not shower. After breakfast there was no toilet facilities, that was horrendous because all toilets were blocked by then. The hygeine was nil. I would expect some compensation for this depolrable inconvenience.
Excellent service and facilities None
The standard of service was of the highest level. Made to feel a valued guest.
Nice Room! Nothing at all. Great hotel.
The food in the restaurant was excellent, unfortunately, they cannot cope when the hotel is full, so unless you go early, you will have to queue. The reception staff, are poor, our rooms were not available until 4.30, and sadly that was after a lot of complaining.
we had a pleasant stay the staff were friendly and polite and we would definitely stay there again. Powercut.
The room was very spacious,comfortable and clean! Everything was very good on the whole
Location & comfort
Room & service No drinking water,fruit etc., in a premier room
Very clean and spacious room. Good quality food. Hotel was going through refurbishment - it was no problem but meant it was not as its very best. No instructions on arriving by train - I tried to walk to the hotel from the station - a serious mistake!
We stayed as I had arranged a surprise 95th Birthday Party for my Father. We found all members of staff to be most helpful and couldn't do enough to help us. The food was great on the evening of the party and the breakfast was wonderful. We has my son's wedding reception at the Bexleyheath Marriott enjoyed it so much we decided to do my Dad's partry there. Would reccomend it to others. No bad points.
The room was very nice and bright and very clean. we all enjoyed the pool. The electric went off in the evening till 6 in the morning, I was pleased we went out for dinner but on return to the room it was in darkness and had to go straight to bed because you couldnt see anythink.
This is my third stay at this hotel it is well located for trips to London, Bluewater and Bexleyheath shopping centre. The rooms are clean, spacious and comfortable. I like the fridge in the room and ice making machine in the corridor so you can relax with a glass of wine in the room. Check out is fast and efficient and breakfast is good. No complaints
Staff excellent Restaurant menu, limited choice of "1970,s" food. Disappointing for a supposed 4star hotel
The staff were exremely helpful and cheerful. The breakfast facilities and food were of the highest order. Unable to turn off bathroom tap but contact with the main desk resulted in an immediate response and a satisfactory resolution. Did overhear French guests not being sure of the proceedure at the breakfast bar.
Nice warm and friendly atmosphere, clean and comfortable room, staff who wanted to help, nice bar area
We had a lovely room, and most of the staff wrer very friendly and helpful We had a lovely time until we arrived back from an evening out to find there was a disco being held in the lobby of the hotel, for which we could hear in our respective rooms! the DJ then set his smoke machine off which caused the fire alarms to activate, twice ( although we didnt know why at the time)! we then phoned reception who advised they had had several complaints and the DJ had turned his music up and they would be asking him to turn it back down! This unfortunatly ruined what was suposed to be a relaxing break for my friend and I.
The hotel was in a convenient location for the places/things I had to do. The bathroom could have been a little cleaner....the toilet bowl was quite badly stained...and there was hair(not mine) in th plugholes of the bath and wash basin,and bits of hair the bathroom surface and sides of ther sink....not lots....it just wasn't pleasant.
Staff were friendly, rooms and bar/reception area were nice and food was good and reasonable.
Family Christmas Stay. All aspects, very good.
The professional approach to giving the guests good service and therefore, good value for money.
Efficiency at checking in and checking out
Inexpensive - good basic accomodation close to our family in England. No lift. We had a large number of bags and had to carry them up to the third floor. It would have been helpful to know that there was no lift prior to making the reservation.
We had a comfortable room at an affordable price. The staff we met were friendly and helpful. A good experience!
Size of rooms, cleanliness, prices, staff Nothing
Very comfortable bed. Better than anywhere I've stayed. The entrance was almost invisible. Could do with some light at the entrance, if only for road safety purposes. Didn't like being under the Gatwick flight path, but it proved not to be noisy.
Very good facility, had a pleasant stay.
New hotel, very friendly personnel. Very comfortable room with fine and large bed. A bit difficult to find in the dark. There should be more light at the entrance along the road.
Lovely hotel in a lovely part of the country! Would definitely like to go back when it was a race day, if you had a room on the race course side you would get such a great view of all the goings on!
Friendly and helpful staff. The tour of the castle. Generally everything very nice.
The staff, room, breakfast, service, and grounds of Hever were all first rate. Wish the check out was later, but otherwise a great place to stay!
The cooked part pf the breakfast was not freshly cooked that morning. Evening menue is too rigid.
Location, ease of acess
It was clean and reasonably priced Quilt was a bit small
Excellent access to Motorway network Excessive noise from adjacent room.
Nice clean rooms, great location, very friendly staff (!!) Dinner, at the time only 2 staffmembers were available for the entire evening, and they had to do the whole process (cooking, serving, taking orders etc.) which took litteraly hours for us.
Staff were very polite and helpful. You recieved a warm welcome. The breakfast was excellent and the rooms comfortable and clean. There was a children's TV channel. The rooms were hot, but steps were being taken to address this.
Ease of access to M25. Unfriendly staff, unhelpful staff and generally not enough staff. Could have got the same overnight stay at similar Hotel across the way for half the price and might have got a smile thrown in for free.
The staff were very polite and the rooms were clean and comfortable. Charging silly money for in room WiFi is a long term grudge of mine with all chain hotels and the breakfast was appalling - only a few sausages and some bread as a warm option and no interest in providing anything else despite there being an hour of breakfast remaining.
Only brief overnight stop on a long journey so really not able to comment Very warm
quiet, clean, comfortable, good breakfast, friendly staff and a good price if you opt for a room with a view of the Dartford Bridge which we did, be aware that you will get some road noise - it wasnt enough to bother us but might be if you are a light sleeper - but it's worth the noise for the view.
Staff were very good and attentive Overall, hotel was fine but felt a bit "dated"
Decent sized bedroom and excellent bathroom N/A
Comfortable. Friendly The Restaurant could be better both for Breakfast and Dinner. The Orangery/Bar/Lounge menu and food were better and better value
Wonderful hotel great food and service.
Our room was spacious, clean and very comfortable and the staff on the reception desk were extremely efficient. I wish we had stayed longer!!
The long time at the check out in the morning. A four star hotel should have teo reception staff at this busy period. Also it is a long way to the bottom car park with your luggage.
Quiet with plenty of staff on hand, most of whom made you welcome. Bar closed at odd times, like 2/30 on Friday afternoon, just as I arrived and wanted to relax with the paper and a glass of wine.
it was quiet and convenient car parking
Fantastic room - huge and luxurious.
The warmth and friendliness Not really
Clean, easy, comfortable, and outside London congestion. no
Helpful and friendly staffCloseness to train stationBreakfast included Shower barely warm enough
Good rooms, terrible locations of hotel! Locations was bad, meaning outside was really scary. Especially at night!
The staff we encountered were very friendly and helpful!
The whole experiance was very good The only bad ponit was that 2 or 3 things on the late menu where not avalible
The room was quite small but adequate with the beds very comfortable and all fittings ,bathroom etc. up to normal Marriot standards.Restaurant food and service was very good.
Well set out - rooms are comfortable - easy parking Internet didnt work - aircon unit in room was broken - check out took an age (one staff member only on reception)
the whole stay was really fanstatic and relaxing, the staff was all very nice only one prob booked breakfast through this site and it wasnt forwarded to the hotel but as soon as i showed my copy of booking they allowed it, but it was this site that hadnt told them
We did not find this the usual standard of Marriott Hotels. Restaurant for dinner is not recommended.
Evening meal was nice but very expensive! The hotel booking was a joke, room was not what we booked, moved rooms, they couldnt find our luggage, spa pool was not working, breakfast choice was very limited, they took our breakfast plates from under our noses at exactly 11am when breakfast finished, we had to ask for our plates back. When we checked out they added items to our bill that we had not had from the minibar, even after I told them exactly what we had. The long weekend was like a prison sentence
The friendly staff, cleanliness of rooms and the variety of foods.
we stayed there to attend a family wedding, - immaculate room only thing was going into breakfast at 9.30 we felt the staff were not too interested and rushing to get the room ready for lunch
I was very impressed with the help I received as I am blind and found staff extrememly helpfull I found that my room card had not been programed properly and I accidentally was able to open somebody elses room as well as mine
Stayed overnight as we had a Party near by to attend The air con was broken in one of our rooms on the hotest day and we were given a fan
Pleasant spacious room, friendly staff, good buffet breakfast No hot water in the morning (shower cold, bath lukewarm)
We stayed at Hilton for 10 days in a junior suite, the room is huge! Especially by U.K. Standards! Very lovely staff. The hotel is being renovated, our window didn't open and our heater was stuck on high. They fixed it quickly by giving us a fan and sending maintenance first thing in the morning.
Despite requesting non feather pillows and duvets due to an allergy, both were present on arrival. Finally resolved at 00.15.
Nothing actually.. Had 2 change rooms due bad bed..( after complaining twice) Next room was close 2 lift and could hear everything from people going past to even the lift beeping. Shower's Hot water was never hot even after turn temp 2 50..(in both rooms). Very Disappointed Shower nt hot even at 50. Had to complain twice about bed before anything was done. Every complaint should be registered ,address immediately if possible. Its all about customer service....It's the Hilton after all...
Size of room,breakfast choice,good staff. The air-con did not work properly.Making the room too hot.
Convenient. Reasonably-priced. Lack of staff at Reception
Relatively cheap Nice and helpful front desk staff Dirty & Run Down Very uncomfortable beds Hike to the train station
Lovely, comfy bed Expensive restaurant.
The hotel was central to my requirements for an appdeal hearing at Purley.
Excellent breakfasts Asked for single beds not available. Rooms not cleaned untill afternoon No clean cups. Staff had a lot of difficulty finding a room for us until 3.30.
I stay at the hotel at least twice a month it is convienient for London and Home Counties. On this occasion the room was not serviced I had to wait 40 minutes order a cup of tea in the coffee shop whilst the waitress just stood talking.
Hotel look very good
It was cheap It loked cheap and basic
The friendy and helpfull staff
Welcoming staff and very comfortable bed Not enough coffee in the room
I did sleep very well, we all did anyway so the comfy beds are really there
Checkin extreamly freindly , helpful and informative None
Room was large and clean, breakfast was great. Yeah, arrived at 2.30am to be told that our booking didn't include breakfast although i had it on my booking.com receipt that it did, Staff said there was nothing he could do and our stay was going to be £30 more expensice because of this! He did say it would be refunded, but he said that you have to book the room and breakfast seperately. No good! He did realise his mistake eventually after 10 mins of discussion, and later he refunded the difference although he had previously said that he couldn't do refunds. I think he needs to be trained how booking.com bookings work!!
I have never stayed in a Premier Inn before. The staff were friendly and helpful and nothing was too much trouble.
Easy to find, just off motorway
You know what to expect clean and decent enough All tvs not working properly,and no discount offered at check in against this point