Pros (+) Good breakfast buffet and friendly restaurant staff
Cons (-) Mezzo, the in-house Italian restaurant, was a big disappointment. Overpriced and just very mediocre food. Super slow elevators and dark, dated rooms. Disappointing stay overall.
5 stars
Sheraton Shenzhen Futian Hotel
Great China International Exchange Square, No.1 Fuhua Road, Shenzhen, Shenzhen 518048, China
Shenzhen, China
See location+86 755 8383 8888Photos of Sheraton Shenzhen Futian Hotel
Overview
Located in the heart of Shenzhens business and shopping district, Sheraton Shenzhen Futian Hotel is only moments away from your travel needs. Five minutes walk to Shenzhen Convention and Exhibition Center while 10 minutes’ walk to Futian High-speed Railway Station, from which only takes 15minutes to Hong Kong West Kowloon Railway Station. Futian Checkpoints, 2 subway station from Convention Center Metro Station, where hotel locates, while Huanggang Checkpoint and Luohu Checkpoint are both within a 15-minute drive away. Our hotel has 354 well-appointed rooms and 21 meeting rooms equaling up to 8,000 square meters of function space. Enjoy buffet-style dishes of international cuisines at The Exchange Restaurant and enjoy a refreshment from Afterwardz Lobby Bar. Boost yourself in our well-equipped Fitness Centre or relax in our spacious indoor and outdoor swimming pool. Discover the glamour of Shenzhen during your stay at Sheraton Shenzhen Futian Hotel
Latest deals for Sheraton Shenzhen Futian Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Sheraton Shenzhen Futian Hotel
- Outdoor pool
- Indoor pool
- Fitness center
- Restaurant
- Room service
- Free Wi-Fi
- Coffee machine
- Coffee shop
- Free parking
- Business center
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key access
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
Dining
- Minibar
- Special diet menus (on request)
- Microwave
- Snack bar
- Restaurant
- Breakfast in the room
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Coffee shop
Bathroom
- Shared bathroom
- Shower
- Additional bathroom
- Bathtub
- Hairdryer
- Toilet
- Toothbrush
- Bathrobe
- Private bathroom
General
- Quiet street view
- Executive lounge access
- Seating area
- Garden view
- Slippers
- Landmark view
- Telephone
- City view
- Storage available
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Air-conditioned
- Conditioner
Accessibility and suitability
- Entire unit located on ground floor
- Non-smoking rooms available
- Increased accessibility
- Elevator
- Pets not allowed
- Upper floors accessible by elevator
- Designated smoking area
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
Pool and spa
- Spa
- Indoor pool
- Outdoor pool
- Sauna
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
Media and entertainment
- Cable or satellite TV
- TV
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Parking and transportation
- Free parking
Outdoor
- Garden
Bedroom
- Alarm clock
Things to do
- Bicycle rental
Reviews of Sheraton Shenzhen Futian Hotel
8.0
Very good
474 verified ratings
Wonderful
206
Very good
84
Good
73
Okay
46
Fair
29
Mediocre
13
Poor
23
Summary of reviews
Guests say
Guests generally appreciated the hotel's convenient location, with easy access to shopping and dining options. However, many reviews highlighted issues with service, particularly regarding the professionalism of staff and the cleanliness of the rooms and facilities. The pool and gym facilities were also criticized for their maintenance and service levels. Overall, while the hotel has potential, improvements in service and cleanliness are necessary for a better guest experience.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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8 out of 10
15 reviews
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's amenities?
The hotel offers fantastic outdoor and indoor swimming pools, a spa, an indoor and outdoor pool, sauna, fitness center, and tennis facilities.
How is the cleanliness of the hotel rooms and facilities?
Although the hotel is not new, the maintenance of everything in the room and bathroom is excellent. The hotel also provides laundry facilities and services.
Is the hotel staff helpful and accommodating?
The staff is known for being very kind, supportive, and helpful. They speak English well and are attentive to guests' needs.
What are the dining options like at the hotel?
The hotel offers a very good breakfast, a variety of dining options including local and western cuisine, and a bar/lounge. Guests can also opt for food delivery to their accommodation.
Is the hotel conveniently located for exploring the area?
The hotel is in a convenient location, close to malls, restaurants, and coffee shops. It is also right at the metro station, providing easy access to nearby attractions.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room in the East Wing
Some guests reported noise issues when staying in rooms facing the air conditioning units of the neighboring building in the West Wing. Consider requesting a room in the East Wing to avoid potential noise disturbances.
Explore Nearby Dining Options
The hotel is conveniently located near a variety of restaurants and coffee shops, providing guests with plenty of dining choices within walking distance.
Consider Booking a Club Room
Guests highlighted the benefits of booking a club room, which provides access to the club lounge and its additional services, such as complimentary food and drinks.
Check for Room Upgrades
Some guests mentioned receiving room upgrades upon check-in, so it may be worth inquiring about potential upgrades to enhance the stay experience.
Be Mindful of Odor Concerns
Several guests reported encountering unpleasant odors in their rooms, particularly a mildew smell. It's advisable to communicate any odor-related concerns to the hotel staff promptly.
Utilize the Hotel's Convenient Location
The hotel's proximity to the subway and shopping complex makes it an ideal base for exploring the area. Take advantage of the convenient location for easy access to transportation and nearby attractions.
Consider Joining the Hotel's Membership Program
Guests who enrolled in the hotel's membership program received benefits such as room upgrades and discounted dining options. It may be worthwhile to explore membership perks for potential cost savings and additional privileges.
Request Non-Smoking Rooms
Some guests encountered lingering cigarette smoke odors in their rooms. To ensure a comfortable stay, consider requesting a non-smoking room when making a reservation.
Be Aware of Swimming Pool Policies
Guests noted that the hotel enforces a policy requiring the use of swimming caps in the pool, with an additional fee for those without one. If planning to use the pool, it's advisable to bring a swimming cap to avoid extra charges.
Check for Currency Exchange Services
While the hotel offers various amenities, some guests expressed challenges with currency exchange. It's recommended to inquire about currency exchange services and associated policies to avoid any inconveniences.
Location
Great China International Exchange Square, No.1 Fuhua Road, Shenzhen, Shenzhen 518048
What's nearby
- Shenzhen Cultural Center0.9 mi
- Huanggang Port1.6 mi
- SEG Plaza1.7 mi
- Shenzhen Stadium2.7 mi
- Kingkey 1002.9 mi
- Shun Hing Square3.2 mi
- Luohu Commercial City3.7 mi
- Dongmen Commercial Area3.8 mi
- Panglin Plaza3.9 mi
- Happy Valley4.8 mi
- China Folk Culture Village4.9 mi
- Overseas Chinese Town5.3 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sheraton Shenzhen Futian Hotel
Low season | December |
|---|---|
High season | July |
Average price (weeknight) | $144 |
Average price (weekend night) | $155 |
When to book a room at Sheraton Shenzhen Futian Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Sheraton Shenzhen Futian Hotel
FAQs when booking at Sheraton Shenzhen Futian Hotel
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Value for money | 7.7 |
|---|---|
Distance to city center | 0.3 mi |
Nearest Airport | Shenzhen |
Distance to airport | 16.9 mi |
Everything you need to know for your stay in Shenzhen
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