Şile Hotels

Relaxed and quiet was a nice break

The hotel is let down by a very very dirty swimming pool

The hotel grounds were pleasant and well-maintained. There is a nice pool area with plenty of sunbeds and umbrellas.

On arrival we found the staff to be unfriendly and unwelcoming which might have been made worse by the language barrier. As an international hotel we would have expected some English-speaking staff. The lift was carpeted but never cleaned so had an unpleasant smell. The rooms were small and again the carpet was never hoovered; only the bed was made each day and some of the towels changed. We discovered as our children were changing the TV channels there there as a pornographic channel that is immediately accessible. The food is of a very poor standard and drinks (both alcoholic and non-alcoholic) are extremely expensive. The beach is described as being 150m away but that would be as 'the crow flies.' It is more like a 10 minute walk.

Manageress was extremely helpful and strived to make our stay as pleasant as possible (she is a star), despite other staff not being able to meet even average levels of service (regardless of partial language barrier). Range of organic food was excellent and tatsy, even when served as a bufffet. Entertainment was enjoyable. Trips available, arranged by hotel.

Room was only serviced/cleaned once on a 4 night stay, despite checking after the first day of being missed. No pricelist available for extras such as soft drinks and alcoholic drinks and staff gave different prices when asked which changed when receiving the bill. Had to be served coffee 3 times before it arrived hot. Penthouse room as described did not meet our expectations. Lack of information about things to do in the local area.

walking on the beach and along the riverside. Also we relaxed in the hotel in the spa. The rooms were comfortable and clean with very nice views.