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staff, breakfast, a very good business hotel. that the swimming pool was open for everybody.
The service of the hotel reception is excellent and the room service gourmet. we were wondering how they can have a chef at the kitchen the whole day long. Really tasty. And not expensive. Welcome fruit dish on the spot and wonderful lake view from balcony.King size bed and spacious room and bathroom. To be recommended.
Beautiful view to the lake and the surrounding, comfortable room and bed, easy parking, good breakfast. Our rooms (we travelled with friends) were in one building and breakfast was served in a nearby disconnected building, which was not so comfortable as it rained.
Facilities, grounds etc. Real nice pool and gym. Beautiful view of the lake. AC did not work properly despite my complaint. The front desk clerk came to my room around 8 pm after I called. He was not a mechanic. He said it was working properly. I said it was not since the room would not cool below 30C and that I had it set for 24C. It never got below 30 C the entire night.
good location, stylish rooms (on the renovated side), excellent view to the lake, very nice spa-use of organic cosmetics overpriced rooms
Each of the rooms had fantastic views over the lake. The food in both dining areas (breakfast and dinner) was first class.
The personnel were quite nice and seemed to really look after the customer. I believe the price should have been somewhat lower for this particular room at this particular hotel i.e. below 100 euros / night.
Great hotel, excellent staff. Very new, spacious room (actualy very big room). the design is very beautiful, flat big screen TV, good breakfast with fruits and local food. Definitely value for money. Location is ok, not at the shore of the lake and u need to walk till the center and the lake for 15-20 minutes. Otherwise, we have to use taxi. Very satisfied with the service, hospitable staff.
the welcome package with the explanation of what to see in the area and the family like breakfast
free internet/ answers to questions/ hearty breakfast/ home touches (eg. being awakened by a rooster)/ young, helpful staff/ very pretty there should be a dining room (you have the facilities)
Very new hotel,very clean and very well managed location a little out of the main town
Nice rooms, Freindly staff
The staff were very friendly very nice and helpful first they upgrade us to a large suit with a wonderful lake view and a big balcony very nice hotel and room nice hounors good breakfast
Clean room, not central area, easy parking, 24 hour reception. Quite easy to find. Its a new building in a residential area. Proves 100% that internet works excellent for their sales. Good job. Not for a romantic weekend in Kastoria.
The rooms are perfectly clean, the staff are veryhelpful and kind, especially the owner of the hotel is interested with every guest one by one. The hotel building is new and architecture and internal design is very nice. The hotel is located in the hill side of Kastoria and almost all of the rroms have a nice lake view. I would thank to all hotel staff and the owner for their perfect hospitality which can rarely found in Greece... I would suggest the hotel staff to change the rooms' pictures with some better ones since the actual situation of the rooms are better than the existing pictures in the WEB. Thanks for the hotel staff to be so honest...
All was excellent. I want especially refer to staff behavior, the cleanliness of all areas of the hotel and the location.
quiet, politeness it's dificalt to park a car
Beautiful building, nicely decorated room. Friendly hotel staff. Good location in Kastoria (close to the seaside and the Byzantine Museum).
everything above average. very friendly and extremely clean. beautifull design and elegant furnishings.
Everything! Amazing staff, ever so helpful, nothing was a worry, room was amazing! Nothing, everything was perfect
It was a perfect little hotel, the staff was very helpful and friendly and everything was clean with attention to the detail. I recommend it 100%.
The staff were so friendly and helpful. They went out of their way to ensure you had all the comforts of home.
Some staff were very nice.
Location in town was very central. A bit disappointing for a Best Western! Room was quite small for a "Junior Suite" - 3 beds crammed next to each other. A "suite" means a separate room or otherwise BIG room. The breakfast "buffet" was bad, nothing hot and 2 dried up oranges as fruit - while you can get the best fruit everywhere for a euro per kilo at the moment!
Location No parking (but you can find easily not far from the hotel) . Breakfast with not enough quality to be a Best Western.
location breakfast was poor, tv not working well and not many channels
Our stay in the hotel was excellent in any aspect.
The cleaness and the attention to each guest
Residence was very good. Staff was kind, services were satisfactory. It is a new building with new classic design inside and everything was clear. Place is quiet, no noise from the road. Breakfast could be better
very nice and confortable, beautifull design, friendly owners
very pleasant staff and very clean - nice view of the lake - family run and very helpful hard bed!
Kind and helpful staff, clean and comfortable room, quiet location overall an excellent choice if visiting Kastoria Nothing to complain about
Location Terrible. The rooms were very small. The staff spoke very poor English. It's a 4 star hotel and they didn't have iron or laundry service. They also tried to make us move on the second day to another room cause they had entered the wrong dates into the system. Also they gave us wrong information about the breakfast times, which made us miss it the first day
the rooms were too small
the rooms are too small for 4 star hotel
Nothing Dirty rooms, very small space, poor breakfast, awful bathrooms, staff is not available when needed.
To be so close to the town centre Poor parking. Very difficult to find - no sign outside hotel.Room tiny badly designed. Dreadful breakfast - cooked at 7.30 when breakfast started at 8. Cold fried eggs, omelletes and bacon just awful.
the hotel is extremely cozy. I would also like to comment that the breakfast buffet is one of teh best I have ever seen, considering the hotel size.
the design of the room we stayed in was very original. We loved the cookies and the bottle of wine in our room to welcome us. It was clean and comfortable and there was a personal touch everywhere. The lady at the reception payed extra attention to make sure we were happy and she was ready to suggest various places to visit in town. The map offered in the room was also an excellent idea. The breakfast was one of the best I've seen. there was originality and personal care in everything! The bathroom in our room was not as private as I would have liked since the glass door and curtain separating it from the rest of the room did not provide enough cover. I guess if there was thicker glass that was not see-through it would have been more comfortable.
From the outside, this looks like a beautiful old house. The house has been gutted and now has extremely tiny and cramped rooms, garishly decorated and definitely overpriced.
the Hotel has been recently redone very modern and nice The a/c cannot be regulated,the shower leaks on bathroom floor,they enter the room without knocking,there was no laundry/ iron available, they got our booking wrong and called the morning before departure to vacate the room,incorrect time for breakfast the first day(we were reimbursed) and the last day we were served cake with molde on it, the final bill was incorrect and no apology
small rooms, very noisy when other people are passing your room,breakfast very poor,internet signal very weak
I was amazed to find such a wonderful place at such a reasonable price. From the moment we got there everyone was friendly and helpful. The room was clean, comfortable, with a lovely view and everything we could ask for. Breakfast was really good. We even considered extending our stay. We're definitely going there again!
location (overlooking florina city), fair breakfast wifi?
The view from the hotel room was breath taking and the staff were very friendly and accommodating. Great if you want to just relax and visit family in the area. The town Florina is less than a 10min walk, great for a bit of shopping and an evening drink. The decor was a little dated but I couldn't complain, it was great for the price.
the view from my room was breathtaking. The staff was friendly and helpful. They arranged an earlier breakfast because a few residents had to leave very early in the morning. It is also very close to the center of the city. the rooms were too hot during the night. There is no organized restaurant in the hotel so lunch and dinner options are very limited - of course you can always drive 5' to the city's restaurants.
We appreciate all the employees high level of courteous service and their overall friendliness. Overall hotel was clean, breakfast was very good, especially on the terrace overlooking the town and the ample parking was great. Beds could be more comfortable, alittle too small for adults. Room decor could be modernized.