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The room booked was non-smoking. I have a screenshot of confirmation. The room we got was smoking. Clerk told us she couldn't put us in another room without charging us AGAIN because we booked online. No other rooms available. I have family in New Ulm and come there often. I will NEVER stay at this motel again. Why did I get a smoking room when I specified non-smoking? Child had asthma attack in room twice.
Excellent, helpful staff. Great breakfast and convenient location to the highway and local attractions. Need to clean the corners of the room and the stairwells/hallways better.
Breakfast, shower was good, social room was good, quite, free parking, good lighting in the parking lot. We had a smoke free room, BUT the smell in the halls was bad.
it was clean looking. Got locked in the elevator. Room was really small with very hard uncomfortable pillows and bed. Coffee pot had to be put on the floor to plug it in. Cord didn't reach outlets that were by table or in bathroom.
One evening, there was no hot water to shower with. We had to shower with cool water, not fun. We tried to call the front desk for an hour to report the problem but no one answered the phone.
The bed was comfortable. The drains in both the sink and tub did not drain. The same garbage was in the stairwell for our entire 2 day stay. The room furnishings were average and the room lacked lighting options.
We were able to check in early. The room was nice and clean. It had a fridge, microwave, window seat and I was able to control the temperature in the room. They had free breakfast and Wi-Fi which were both nice. For just an overnight stay it was fine. We chose this hotel because it had a pool and hot tub. When we arrived there was a sign that the hot tub was out of order. But also, the pool was so incredibly cold you couldn't even swim. So we were pretty upset that we didn't know this before booking.
location in New Ulm was ideal Smoke smell everywhere, it made my daughter sick with a migraine. Our room was a non-smoking room but the smell infiltered throughout the building.
Proximity to wedding/reception location. The refrigerator in the room. Room looked barren. Not an attractive environment. Jacuzzi broken. No lamps bedside. Weird. No headboard for the bed. WTH? Carpet was dirty-my socks were black on bottom. Cushion on the window seat smelled. BADLY. Internet access unreliable.
The breakfast was a bonus. I didn't expect hot food. Granted it was microwaved but still more than fruit and cereal. The hot tub was not very clean. I wonder if the staff or owners ever sit in it. While I was sitting in it I looked at the corners at the water line. There was scummy bubbles in the corner and slimy scum on the tiles in the corners. It really made me not
Very accommodating. Staff is friendly. Toilet was not clean.
I have stayed there before and it wasn't spotless, but it was ok. There is a difference between a clean room that might have a little spot someone missed and a dirty room that someone tried to clean up a little. This time the room was dirty. I don't think I'll be going back.
How dirty the rooms are.
Nothing Room was the worse I have ever seen. We left after being in room for less than 5 minutes
Everything was newly decorated (except the tub), and although the room was small, everything was very clean. The staff were friendly, and clearly assigned rooms to allow for as much quiet as possible. I would like to see deadbolts on the doors between rooms. The throw bolts weren't enough to feel secure, but there was no-one in the other room while we were there.
Decent value, fairly quiet and cleaned rooms with no strange smells to them. Not the most stylish rooms or furniture. And housekeeping staff is OK, but not impressive.