Hotel Smilen

The hotel offers a variety of dining options including a restaurant, bar/lounge, and snack bar. Additionally, special diet menus are available upon request, and food can be delivered to your guest accommodation.

Yes, pets are allowed at the hotel upon request, and charges may apply. The hotel is pet-friendly and has designated outdoor play areas for kids and a kids' club.

The hotel is conveniently located near Smolyan Ski Resort (1.8 mi), Golyam Perelik (5.2 mi), and Momchilovtsi Ski Resort (7 mi), making it an ideal choice for ski enthusiasts and nature lovers.

The hotel is well-maintained with clean rooms and well-maintained common areas. However, some guests have mentioned concerns about room cleaning frequency and toiletries replacement, so it's advisable to communicate your needs to the staff during your stay.

The hotel is an excellent choice for a winter getaway, especially during the high season in February. It offers ski-in/ski-out access, spa and wellness facilities, and a cozy atmosphere for a relaxing vacation or hiking experience.

Several guests recommended purchasing the half board option, as both breakfast and dinner were described as perfect, and the personnel were extremely helpful.

Some guests advised being cautious about the location of the room, as certain areas may be affected by external factors such as construction or slippery roads during winter.

If interested in spa services, it's advisable to make appointments in advance, as mentioned by guests who found the massage appointments to be fully booked.

Some guests noted that room cleaning may not occur daily, and toiletries may not be replaced automatically, suggesting that guests may need to request these services.

Guests appreciated the in-room amenities such as a fridge, kettle, and toiletries, and found the interior design to be original and cozy.

If traveling with pets, it's important to inquire about any additional charges, as the hotel allows pets but charges may apply.

Guests advised arriving promptly for breakfast, as items may not be available if not consumed at the start of the breakfast service.

Some guests mentioned challenges in finding staff at the reception and the need to seek assistance in the restaurant, so it's advisable to be prepared for potential delays in seeking help.

Many guests praised the magnificent views from the hotel, highlighting it as a notable feature of the stay.

Some guests mentioned discomfort due to high room temperatures without the option to control them, so it's advisable to inquire about temperature regulation options.