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The restaurant staff....they were the most cheerful and accomodating. Hotel reception forgot the matra "customer is always right"! Beach was very nice. This is a very all inclusive resort which is very bad value when traveling as a independant traveler. I would skip Hurgada and go directly to Dahib next time.
Excellent service and staff with perfect manners..we needed a doctor and he was immeditately available, was in the room 5 minutes from calling inside the rooms you can hear what is going on outside, probably no heavy thick doors.
On the plus side the weather was great, the house reef was wonderful but took 20 minutes to reach on foot - so the free hour of mask and snorkel rental was used up getting to and from the reef. The reception staff were (in general) unwilling to resolve problems and became slightly aggressive when I complained.
Room, Beach, Swimming pools. Bar's and restaurant service,
The food was very good. It is our 8th stay in Egypt, and this hotel's food was the best. The bathroom was ugly. The building is not ready yet. When we booked the room, we did't know it. The animation in the evening is very poor.
The location, especially everything which was underwater! It does not comply with 5 star hotel standards. 4 at most.
New hotel There is no internet, some of the staff is unpolite, there is no taxi and transport, exept expensive limusin, no telephone line.
I like the swimming pool, the beach facilities specially the jetty. Also I enjoyed a lot taking the lunch in the beach restaurant. I was the only egyptian guest in the hotel, all the staff were asking me if I'm guest here before doing any service. I didn't find it polite or professional to do so each time I ask for something.
Very elegant, causy, and well designed hotel. We stayed at the Royal Suite with Private Pool which was fantastic! Staff is very friendly, food variety and quality were good, and nearby beach access. The hotel is not directly located on the beach, but has a private beach just 5 minutes walking from the hotel.
the environment, the service and the sea
the room the staff and the seashore there was o hot water
The hotel is quit and calm suitable for relaxation The view of some rooms
Modern hotel, mostly quiet, good service. Animation program with loud music every evening between 8.00-10.00pm.
Hotel is new and confortable. Facilities are OK. Relatively good quality of food, with fair amount of vegetarian options. Friendly and competent staff. It is not located on the beach. 5 min walk necessary.
Friendliness of staff and attention to assist and help to fulfill all requests as much as possible. Food was fine but evident of chef's lack of creativity. Given a twin bed instead of king/queen bed.
Even the hotel is not directly on the beach, we enjoyed the large 25 m pool and the peace that the hotel offered. Transport to and from the beach is well organised. Cleanlyness is outstanding and the staff is very friendly and professional. Value for money is very good. No
Extremely clean and comfortable, the staff were very friendly and polite. Our room was huge and mega comfy and we had a beautiful view from our balcony. SPA was really great and Touria is a queen of facials!
Everything was exellent, relax and comfort
Serenity,friendlyness,good food,helpfullnes,beaty,luxury,I was upgraded to a suite without pay because I asked for a quiet room,and there was noise in the first two rooms,-this is something I'll never forget,and I'm very gratefull for that,and the friendly athmosphere,best vacation ever!!!! It's allways possible to find something to complain about,but this was as close to Paradise as you can get.
really liked the fact that you can dive from the house reef any time of day. Really easy and very chilled. Small but great gym with new equipment. Day boat is only 5 minutes drive and very relaxed. Food was good qulaity with plenty of choice and usually I hate buffets but good quality. Nice that we were only english. Rest of holidaymakers were intelligent very polite germans. some good looking kite surfers around.... nothing really.
The house reef is excellent. In fact other dive boots come to this location. The hotel staff is very friendly and the food was for Egypt outstanding. They try to walk the extra mile to make their guests happy. There is only one dive centre for the entire soma bay located at this hotel. The prices are a bit high (but those can be found published in the Internet so no late surprise) and you need to have 30 dives before diving without a guide. For the hotel itself there are is not a single complaint. This is the best hotel in Egypt I stayed.
Breakfast and dinner buffet was great. Location by seaside was very nice. Roof terasse also very nice. Nice room with great sea view. Great value for money.
food ,beach,animation old furniture specially the beds ,matress not comfortable
The food was excellent. The location is very good for diving, snorkeling and sunbathing. Unlike the other hotels around, you can eat and have the animation shows outside in a nice atmosfere. The personnel is generally very friendly and most of them can can speak English or German. Language is not a problem. I definately recommend this hotel for his price quality value. The rooms in the bungalows are not very spacious and the shower in the bathroom has to be closed with a curtain. The hotel guests were for 70% either Russian or German. For windsurfers, do not rent your equipment in front of the hotel as the windy spot is more upwind and it takes a lot of effort to get to the windy spot from there.