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Beautiful property. Ocean views are well worth the price. Our room included breakfast brunch which was extensive and on an open floor with fantastic facility/ocean views. You have to rent (read: pay) for cabanas.
great pools and beachfront location, amazing landscaping resort is almost too large. Also, some areas need a good scrubbing. In the 5 days that we were there, pool was not vacuumed and pool tiles need to be scrubbed.
Beautiful beach and pool. Near to several great restaurants. Good access to all water activities and sights.
The location was great and we wound up in a garden view room which was really nice. Front desk staff was not great.
The location was convenient to where I needed to be. The staff was friendly. The building I stayed in was quite far from the main desk area and the valet car pick up area.
Location is good: right on the water, with sunset views. This is the only good thing about this hotel. Room was outdated, and tiny. Beds were saggy and uncomfortable. The tiles around the pool were broken or missing. We ordered a couples massage and found out the day before they don't even have a spa on-site, they farm it out to the Wyndham down the road. $30 resort fee per day that they didn't tell us about ahead of time. Although we of course didn't let it ruin our time (we were in kauai afterall!), this hotel was incredibly disappointing.
Loved the King Size bed and it was most comfortable. The Guest Actvities i.e. $20 per day especially as we were paying premium prices on the room.
The aloha of the staff was the best we've ever experienced anywhere. Our housekeeper Delilah was the most friendly, accommodating and welcoming person I think we've ever met. She really went out of her way to make us feel comfortable. We'd go back just for her. Overall, the grounds are very clean as are the rooms. The place is a tad dated but well cared for. Our room had an outstanding view in bldg 1. On site restaurants were good but pricey. We opted to drive offsite nearly every night for more reasonable fare. The locations is prime. Great beach, nice pool, and very close to retail shops and very good restaurants. Our laundry facilities were in bldg 2 on the other side of the grounds. It would be nice to facilities in each bldg. The beds were comfortable but the pillows were terrible. Down and foam filled were the only two options - both of which tend to flatten out to nothing which offers zero support for your head and neck.
Location My flight didn't leave until 10:30pm I was only able to extend my checkout until noon.
We spent one night and two days on Kauai while visiting family on Oahu. The Sheraton was perfect for this. We were able to check in early and to check out late, making the most of our little time on the island. The room was clean, bed super comfortable and the staff were all helpful and friendly. Like most resorts, most things on the grounds were pretty expensive.
We Really liked the easy access to all the amenities. Large resorts are a drain on a laid back vacation... Large resort this is NOT. We really enjoyed being just steps away from the beach and pool area. We would definitely come back!! The reviews for Red Salt sounded astounding. We are there our first night and wasn't impressed. The food was definitely okay but just not as astounding as the reviews led us to believe.
Excellent service, very nicely appointed rooms, truly oceanfront experience without the gaudy mega resort layout to navigate to get a great view and easy beach access. We had a garden view room, but unlike big hotels where that means a view of the parking lot, this faced a nicely manicured and quiet lawn area, and all you had to do was step out and you could see the ocean. Every time we passed the big vacation club next door with the screaming kids, aqua-aerobics, and vacationers packed like sardines next to each other, I was grateful that I had booked this place. Pool bar was not open for many hours, pool was too warm and shallow for any real swimming, and it would be nice if there was self parking allowed, but it's a small hotel, and I get they don't have the space!
Facilities are more intimate than the neighboring mega resorts (Hyatt / Marriott). Top notch service with great amenities. Rooms are well appointed and the beds are some of the most comfortable we'd ever slept in (and we travel A LOT). Pool is quiet and very relaxing. Beaches are steps away and provide a relatively quieter experience than the surrounding beaches. Restaurant is overrated and overpriced. Just tries too hard to be something it isn't. Pool bar is wonderful, but drinks are a bit pricey ($14-16 avg)...that said, they are delicious and the bar tenders are great (shout out to Jamie!). Not much to complain about here, this resort it top shelf.
Everything, the staff was excellent Nothing
Clean, new facilities and the staff was very friendly and helpful. A variety of excellent restaurants and shops are within easy walking distance. It's a bit of a walk to a sandy beach but there's not a lot of it on this coast. Construction of the new pool area was a bit of an eyesore but they'll be complete soon.
Unfortunately just wasn't what we expected. Checking in was fine. We had a amazing view of the back of the restaurant and seeing all the servers smoke and talk story, maybe that's why their service sucked so much! On a number of occasions we tried to trade out wet towels for dry towels but there were no clean towels! Even when it rained and our towels were soaking wet they didn't have dry ones to dry ours kids off when getting out of the pool, hopefully they don't get sick! There was a lot of inconsistency when it came to security and checking for the slide. Some workers would allow my kids to go and others would say they weren't tall enough. We ate at the restaurant on 3 different occasions every time the service was awful. Pricing for food was really high for the amount and quality you were getting. The last day our server by the pool was awful. She never wrote anything down so forgot everything we ordered. After an hour of putting our food order in she said they were trying to look for hot dogs and couldn't find any, I could have gone to big save in that amount of time and cooked them up and fed my children. We ordered something else that took another 45 min. There was no sorry or anything for the time it took to just get our food. When you have starving children in the sun all day not the best time to be taking a while to get food. We depended on the restaurant because we were in a studio and couldn't cook anything. No one warned us about bringing our slippers in from our slider door and how awful the water smells. In the morning after the sprinklers went off, all of our stuff smelt like sewage!!! We called and asked for a later check out and they apologized but someone would be checking Into the room, since we could see the room from the restaurant they didn't even get to cleaning it until after 5 pm!!! i am just so shocked they have such a huge place with great potential and you can't even find a manager around. I know they are now merging with Marriott but go to the Waiohai you will have a much better experience.
We loved being able to watch the whales from the beach in front of the resort.
I spent a very relaxing overnight at this hotel. Whenever I go to Kauai for an overnight trip, I like to stay here. I am treated very well by the staff. The rooms are spacious and the beds comfortable. I wasn't able to get 2 beds.
So many pool options Non swimable oceanfront
Food and drinks were good. The room itself was comfortable and the staff were very friendly. It was convenient to the airport if you have an early flight. The beach was not very nice; no room to lay out or go in the ocean. There wasn't even enough beach to walk on. The pool towels were too small. The wifi did not work well at all. Overall it did not have the Hawaiian vibe we found on the rest of the island.
The pool area and hotel set-up is very nice. The pool area is big enough to accommodate the hotel occupants so the area never seemed crowded. There were always enough pool chairs for anyone who wanted them. Our room had 2 pills and a bottle cap on the floor from previous occupants. The carpet edges next to the walls in our room were dirty also.
The pool area is awesome. Several selections for food and cocktails. Free valet available. Daily room service. Lobby is beautiful. We were very happy with the resort. The additional resort fees added to your bill at the end. Most of the resorts have it but it was still disappointing.
Pool Staff dining Conceire Location Not electronic friendly rooms (plugs/USB) Parents not supervising their children around pool and grounds
I liked how friendly all the staff members I encountered were. Everyone seemed truly happy to work there. The condition of the room and hallways. So many conditional and cleanliness issues. I mean come on color Xerox room service menu? When it was the Hilton it was a lot better.
We loved the multiple pools, clean environment, on site restaurants and friendly staff. We would definitely return. The location on the island is excellent too as you are close to multiple towns and equally spaced from the north and west beaches Only issue we ran into was the hot water ran out a few times shortly after beginning a shower. Maybe there was a family of 10 next door, not sure. Otherwise, there were no real complaints!
I liked the free shuttle to and from the airport. There's also a free shuttle from the resort to a shopping center in Lihue. It was helpful to go to the grocery store there and get snacks instead of solely relying on Resort food, which was good but it gets pricey. The property was big and not overly crowded. It was my first time on the Island (February 2016) so I don't know if crowds change during the rest of the year. The staff was friendly and helpful anytime I had requests/questions. You absolutely need a car unless you plan to spend the entire time lounging at the resort. I did manage to walk along the beach heading North to Lydgate Park. From there I was able to hike even further North to Kapaa and the Kauai Eastern trail. I absolutely did not mind the walk but it is a looong walk (more than 10 miles). Also, there were a lot of hotel taxes. Not sure how their prices compare to other areas of the island, but I'd look elsewhere when I visit Kauai again. I didn't have a car but there where even more taxes for every night of having a car.
The resort appears to be concerned about vacationers stealing from the hotel. Towels must be checked in and out with a towel card. Failure to turn in a towel card at the end of the stay will result in a $20 fee per card. Our iron was attached to the ironing board via a short cord. This made it very difficult to use. I assume the cord was to prevent me from taking the iron home? This is the first time I've run into issues over towels and irons. Otherwise the resort was okay.
We absolutely loved our stay here. The staff were very nice the grounds are completely beautiful and the pools are the nicest we've seen anywhere!
We were thrilled to stay put at the Marriott Resort then take day trips throughout the island. Whatever we needed was provided. Convenience was key, access the same. We'll do this again. Such a great resort but it is looking a little shop worn in places. But, that comes with popularity and use.
The pool is amazing! You can't beat it. The hotel is right next to the beach and the rooms are very clean, fresh, and comfortable. No musty smell like another place we stayed at. We loved everything here and we were sad to leave! Leaving!
Great facility, pool features etc. Clean but cockroaches in room, and the bell service (guys parking cars) were actually quite rude to my husband actually... Were kind of surprised at this.... But they were fine when we left.
Amazing grounds, and wonderful staff. You'll love the pool and beach. The on-site restaurants were delicious. Plus, when we mentioned it was our honeymoon, they upgraded our room and even provided a complimentary bottle of bubbly.
Pool was great. Too many young children.
Not good value for money. Hidden taxes on top of room fee, plus compulsory resort fee on top of that. Go somewhere else.
Room 1190 and the staff. The shower head was low. I,m 6'4" :)
Great location and friendly staff Resort fee - we were there during hurricane and could not use all aspects - but still had to aay resort fee
-Close to Airport -Clean -Friendly Staff -Huge pool kids love -Located next to Dukes -Overall a great choice I've stayed her several times and I'll do it again Nothing
The location was great and the surrounding grounds fantastic. The beech was a short walk, the grounds were pleasant and the whole area was beautiful. We had a great time there. We arrived early and while early check-in wasn't possible, the staff was really friendly and helpful -- supplying beech towels and storing our food that needed to be refrigerated. The unit was a bit flawed. The carpets are very worn and the supplied kitchen supplies minimal.
The staff were wonderful. We have stayed at your location before and this time we were booked in an ADA room. I was really really upset that our bath tub was not as it was before. No other rooms were available but I was really looking forward to the tub in the rooms we had previously stayed in.
Location Having a one bedroom Ok facilities Free parking Beautiful landscaping! Beautiful balcony 10% discount at restaurants at adjacent resort Needs a remodel Limited internet service- cut us off a day before we left Dirty carpet stored under our balcony No air conditioning in living room area Inadequate housekeeping services Fee to use fitness and pool facilities at adjacent resort as of last month
Mid point from all the attractions. Outdated decor and roosters crowing at all times of day. The coffee and complimentary breakfast/snacks weren't on time at the stated 7:30am
Very unique, quaint hotel. Clean room, very friendly staff. It was nice that there were washers/dryers on site for laundry Slightly off the beaten path, if you care about that (I don't). A/C unit was very loud. I had to shut it off, because it kept waking me up
Low key relaxed setting in lush gardens. This old style Kauai hotel has air conditioning, large flat screen TV, good shower, local pets to entertain you, continental breakfast and very accommodating staff. We stayed for one night but could have stayed longer.
The room was large and exceptionally clean. Enjoyed the private verandah off our room with beautiful plantings creating privacy. Lovely pool area and continental breakfast. Staff were very attentive and because our room was ready, they were kind enough to let us in much earlier. They have SPECIAL SPECIAL rates for all of Kauau's activities. You'll enjoy this boutique hotel. We'll certainly be back. Towels for pool were too small and worn. Fluffy towels are good.
The staff was very friendly and helpful. Rooms were spacious and clean. Will stay there again
Room was very clean. Decor was dated and rooms are showing their age, but everything was in working order.
Room was nicely appointed with comfortable bed. Parking was very convenient and the young man who checked us in was very nice. AC was so loud that it was impossible to get a good night sleep, even the neighbors AC could be heard in our room. A little better cleaning wouldn't hurt either. My wife dropped an earring and found quite a bit of dust and a sock under the bed.
Beautiful, quiet surroundings, friendly staff. Need a car to get places
Location, beautiful island We were tricked into a room with a Murphy bed. Super uncomfortable. Also"ocean view" room was a view of a wall
I like our ocean view room, but because it was literally right next to the elevator it was classified as the garden room to offset any noises from the elevator. However, we did not hear any noises even though we are light sleepers. The room was clean, unlimited towels was nice. The calm ocean beach front was excellent, as well as the amazing pool which was opened until 10 pm! The bar was nice too! The king crab buffet was ok for $53, we enjoyed it. Best it was centrally located to both north, south , east and west of island. I had an amazing stay and did not want to leave. I wish the bar and pool Would open until 11or midnight. The room Services sucks, really expensive for the food you get. Definitely not worth the money. We ordered peppercorn steak $40 and roasted vegetable salad $15? , and porguese soup, all was below average. I hope it was because its 10 pm at night that's why food service was awful, but what's the point of room service if the food is gross regardless of time ordered.
Great price, great location (walk to the beach, to the pool, to Poipu village and Kalepaki Joes), kitchen had everything I needed, loved the complimentary mai tai on check in and the bottle of wine in the condo, also the free wifi. Only had decaffeinated tea bags! Would have liked a small carton of milk rather than the coffee creamer powder....