Pros (+) Courtesy is the main stay of this hotel from front desk to the restaurants. My wife’s brother was sick in the hospital and he passed away. It was a difficult time for us and staying at this place was comforting.
Cons (-) Mone
4 stars
DoubleTree by Hilton Southampton
Bracken Place, Southampton, SO16 3RB, United Kingdom
Southampton, United Kingdom
See location+44 238 070 2700Photos of DoubleTree by Hilton Southampton
Overview
Situated in Chilworth, DoubleTree by Hilton Southampton is within a 10-minute drive of Southampton Airport and provides an indoor pool, free Wi-Fi and a sauna. It has a gym, as well as an express check-in and check-out feature, a 24-hour reception and babysitting/child services.
All the rooms at the hotel provide a private bathroom, plus all the essentials for a comfortable stay. Hot drinks can be brewed with coffee and tea supplies.
Guests staying at the hotel can sit down to a unique dining experience at the on-site restaurant, ideally located for those who want to stay nearby for a meal. In the evening, guests are able to relax in the cozy lounge bar.
Latest deals for DoubleTree by Hilton Southampton
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at DoubleTree by Hilton Southampton
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Dining
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Refrigerator
- Food can be delivered to guest accommodation
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic
- Hypoallergenic pillow
- No smoking
- Designated smoking area
General
- Family rooms
- Seating area
- Slippers
- Interconnected room(s) available
- Telephone
- Privacy curtain
- Storage available
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Heating
- Air-conditioned
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Pay-per-view channels
- TV
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
- Kid-friendly buffet
Parking and transportation
- Parking
- Airport shuttle
- Private parking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Alarm clock
- Sofa bed
Bathroom
- Hairdryer
- Bathrobe
Outdoor
- Terrace/Patio
- Garden
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Golf
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Spa
- Sauna
Reviews of DoubleTree by Hilton Southampton
7.9
Good
1690 verified ratings
Wonderful
556
Very good
316
Good
245
Okay
163
Fair
156
Mediocre
92
Poor
162
Summary of reviews
Guests say
Guests reported significant issues with service and cleanliness at the hotel. Many mentioned unresponsive staff, dirty rooms, and inadequate facilities. While some appreciated the friendly staff and good location, the overall sentiment leaned towards disappointment, especially regarding the value for money.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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7.9 out of 10
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7.4 out of 10
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options available at the hotel?
The hotel offers a unique dining experience at the on-site restaurant, with a cozy lounge bar for evening relaxation. Additionally, food can be delivered to guest accommodation, and there is a coffee shop and snack bar available.
Are there any specific amenities for families with children?
The hotel provides babysitting or child care services, kids meals, and a kid-friendly buffet, making it a family-friendly accommodation option.
What are the common concerns about the breakfast experience at the hotel?
Guests have mentioned that the food heating lamps for breakfast were not up to the task, resulting in lukewarm food. Additionally, some guests experienced longer wait times for certain breakfast items.
Is there any feedback about the cleanliness of the rooms and the quality of the beds?
Guests have praised the clean and spacious rooms, comfortable beds, and the excellent quality of the bathroom facilities. However, some guests have mentioned issues with noise from adjoining rooms.
What are the comments about the staff and customer service at the hotel?
Guests have highlighted the pleasant and helpful staff, efficient reception, and friendly service throughout their stay. However, there have been isolated incidents of rude staff and slow bar service.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Refurbishment
Some guests mentioned that the hotel has been refurbished to a good standard, so it might be worth considering a newly refurbished room for a more updated experience.
Opt for a Ground Floor Unit
If accessibility is a concern, consider requesting an entire unit located on the ground floor, as this can provide increased accessibility and convenience.
Check Nearby Attractions
Take advantage of the hotel's proximity to various attractions such as the Titanic Engineers' Memorial, Southampton City Art Gallery, and WestQuay Shopping Centre for a well-rounded visit.
Pet-Friendly Accommodation
If traveling with pets, it's worth noting that the hotel allows pets on request, although charges may apply. This can be a convenient option for pet owners.
Verify Room Amenities
Some guests mentioned discrepancies in room amenities, such as the availability of satellite TV only in the bar area. It may be helpful to verify the in-room amenities before arrival.
Breakfast Consideration
While the breakfast buffet received positive feedback, some guests noted limited options and slow service. Consider potential breakfast crowds and timing to enhance the dining experience.
Address Accessibility Concerns
Guests highlighted issues with accessibility features, such as the shower chair and grab rails. It may be beneficial for the hotel to ensure that these features are in good condition and meet guests' needs.
Room Temperature Control
Several guests experienced issues with room temperature, either feeling cold due to ineffective heating or experiencing a lack of hot water. It could be helpful to inquire about room temperature control upon check-in.
Prompt Housekeeping Service
Some guests reported delays in housekeeping service and unclean rooms. It's advisable to promptly address any housekeeping concerns with the front desk for a comfortable stay.
Clarify Dining Charges
Guests mentioned inconsistencies in dining charges, particularly related to service charges. It may be beneficial to clarify dining charges and service fees to avoid any confusion during the stay.
Location
Bracken Place, Southampton, SO16 3RB
What's nearby
- University of Southampton0.8 mi
- Southampton Old Cemetery2.3 mi
- Titanic Engineers' Memorial3 mi
- Southampton City Art Gallery3.1 mi
- Mayflower Theatre3.1 mi
- SeaCity Museum3.1 mi
- St. Mary's Stadium3.3 mi
- WestQuay Shopping Centre3.4 mi
- Southampton town walls3.5 mi
- Bargate3.5 mi
- Southampton Castle3.6 mi
- Southampton Maritime Museum3.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about DoubleTree by Hilton Southampton
Low season | March |
|---|---|
High season | June |
Average price (weeknight) | $146 |
Average price (weekend night) | $205 |
When to book a room at DoubleTree by Hilton Southampton
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at DoubleTree by Hilton Southampton
FAQs when booking at DoubleTree by Hilton Southampton
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Closest
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See most recommended stays in SouthamptonGood to know
Value for money | 8.0 |
|---|---|
Distance to city center | 3.0 mi |
Nearest Airport | Southampton Eastleigh |
Distance to airport | 2.0 mi |