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beautiful, well maintained. restaurants and bars good, excellent location. not. thing. beautiful.
The location of the hotel with the courtesey shuttle with a five mile radius is excellent. The location is less than a mile from Arundel Mills shopping, Maryland Live Casino and less than five miles to BWI airport. The hotel check-out time is 11am, which isn't a problem, however they expect you out around 1030am. My wife and I were awake waiting for a weather report and knocks on the door from housekeeping began the barrage of knocks at the door, phone calls, asking when we're checking out. Respecting hotel policy wasn't an issue, but most hotels start the call thirty minutes after check-out not before. If we dined in the hotel for breakfast the outcome would've been the same because the restaurant is small and the staff is small for the amount of guest. They provided a breakfast coupon for the restaurant, but decided to pass because of the wait, so the staff was rude with the two following housekeeping members and the front desk attendant calling after that.
Breakfast was amazing and our $15 (1pp) coupons covered breakfast. The inside resturant was really clean and i loved the fire place. The wings i ordered in room service were good but i have to order them crispy so they weren't super soft and their potatoe wedges are huge and were not what I was use too at all. On the executive floor they have a snack room for anyone on floor 7. The snacks were great: muffins chips candy sodas tea coffee hot cocoa water pretzels etc. the room was 255 for just one night on that level....the room was clean but small, the hotel is eco friendly. There are a few other restaurants within 5min of the hotel if you don't like the indoor or attached one. The room rate is over priced thats my only complaint. The hotel is over priced, and the walk from the garage to the hotel can be a bit much if you have alot of bags.
Well run, good facilities, professional service. An excellent value.
The hotel was way beyond my expectations. It was the perfect place for our wedding anniversary. The customer service was great as well. The room was gorgeous with a contemporary look. Great location-close to the mall and every restaurant you could think of, but in a quieter location further down the road. Could be a bit noisy in the morning. Walls are thin and you could hear what was going on in other rooms/hallway.
We really liked our room and also the amenities within the room, the closeness to the mall, the complimentary shuttle and also the free parking. Very early check-out time.
I loved the staff. They were what all hotels would want . The staff was always chearfull and willing to help you out. Great job everyone !
It was clean for the price. They nickle and dime you for parking. Stood in cold for 50 minutes waiting for airport shuttle. Every time I called they extended the time for which I waited. No apology or explanation.
Beds were comfortable. Bathroom was clean. Pool was big. It sucked the pool closed at 8pm, but they did have a lifeguard on duty. No issurs
Comfortable bed. AC did not work. No hot water when I showered. Arrived at 1 am, after a 14 hour trip from Mexico to Baltimore. The company we work for had prepaid for the rooms but we were asked for an additional $50 dollar deposit with credit card only when we checked in. We were not notified of this requirement when the reservations were made. Two of my companions did not carry a credit card with them. We checked out at 11 am the same day we arrived. The $50 dollar deposit was supposedly released as soon as I checked out. Two days later I still do not have that money back on my credit card and I need it to cover travel expenses.
We arrive around 10 pm Thursday and complained that the cable to the tv had been removed. Someone came up to look but did not do anything. Friday we were gone all day and when we came back at the room was hot and the tv not fixed. After 2 phone calls the manager came up and quickly said we needed another room. He was very nice. On sunday (after staying the 2 previews mornings) breakfast was terrible. No hard boiled eggs. Pastries and bagels were gone. I saw attended twice. We were there from 8 to 8:30. They closed at 8:30 but people arrived At 8:20 to nothing. Bananas were gone.
big room and soft bed $50 card hold but they do have a sign when you check in.
Close to Fort Meade and airport, comfortable bed 3 of the bulbs in room were missing or not working. Towels look dingy and tub looked beat up. Why do they still put $50 hold on card when there is no real room service options, WiFi is supposedly free and with everyone having cell phones one is not likely to use the hotel phone
Staff was pleasant we were there for a short stay and it was ok The sink and bathtub was dirty
Nothing it was the worst hotel stay I have ever encountered.
They had breakfast
I liked that they were willing to give me a ride to the airport the next morning at which time I chose. I felt like the bed was a bit hard, but I prefer softer beds anyway.
The location was great very close to the airport and mall! The continental breakfast couldve been alot better. It was very upsetting!
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CLEAN AND GOOD LOCATION LOUD DOORS
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The room size is excellent. The breakfast is fantastic. I enjoyed the workout facility. The location couldn't be better for us. The pillows were comfortable. Enjoy the indoor pool. The bed showed some wear and the sleep on the springs was almost painful (last time at this hotel didn't notice this). This time the hotel staff wasn't nearly as friendly as last time. Need TV in the bedroom, it's hard to see from the beds.
The breakfast and the cleanliness Last time I was here the service wasn't great. Very unfriendly but this time the young man at the check in was fabulous .
The breakfast and room was amazing The front desk clerk who checked me in was not very friendly
Everything! One of my favorites! Nothing!
Location, room Not enough choices for breakfast
The location & the very nice breakfast. Less than reliable shuttle...if you need to be at BWI be sure to tell the front desk a few times & again an hour before you want to depart.
Very clean hotel! Nothing
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Atension in kitchen. Is really good. Everything is ok.
Decor & layout was unique along with a great snack area, billiards table & social areas in lobby area,. Friendly staff. Though clean lots of scuff marks on walls, stains around shower door hinges , and similar"long term" maintenance things is starting to give a run down appearance to an otherwise unique and fun place to stay.
Facility is quite old $ tired. Various things were missing or didn't work. Location is isolated, not close to many restaurants or shops. Staff did all they could to make up for facility shortcomings.
I always feel comfortable at Aloft locations. All service staff including housekeeping were very friendly and responsive to a "Hello". In general the hotel and room seemed very clean and smelled fine. The bed was very comfortable and the linens bath etc were all in good order But due to some abuse by guests the room was looking a little worn. ie:Scratches in wall finish & headboard.
Nothing This establishment over the duration of four days charged my credit card four times after I had prepaid for the room, not including an incidental charge, totaling $360.00. The staff was not able to explain the charges, and could not get a manager on the phone to speak with me. According to the staff, every time I asked to speak with a manager, there wasn't a manager on duty. The staff would call the manager in my company and be directed to a voice mail, and leave a message. They do have a pool, but the hours of operation are slim. The pool is not open until 4pm when a lifeguard is on duty. That brings me to another issue, I caught the lifeguard smoking marijuana just outside the back door to the hotel (which is right by the pool). I'm not normally against people smoking marijuana, however, I do have an issue with it when peoples lives could be in jeopardy. Because of this experience, I will never stay at another W hotel.
There were no towels in my room. I called 4 times to ask for towels and got no answer.
Friendly staff, clean rooms, comfortable beds, convenient to airport No continental breakfast
Check in was easy, no hassle. The room was nice, what you would expect for the price. The bartender was rude. No knowledgeable in the basics of bartending. No continental breakfast. Had to pay $3 for a basic razor
The bar Room was dirty staff unprofessional
close to the airport very comfortable bed free coffee non smoking-supposedly some guests were smoking and none of the staff called them on it the entertainment system in the room required a special cord to connect your personal device, which signage said was available at the desk- the 2 girls looked at me as if I had 2 heads and could not find the cords
The location was great, the shopping center has a Bass Pro, Movie complex and a casino
I was extremely pleased with our stay at the Hampton Arundel Mills. I've stayed at 2 other hotel chains in the last year and was not impressed, but the Hampton renewed my faith in having an enjoyable stay at a hotel! The main area was beautifully decorated and super clean. Upon going up to the room, the elevator and hallways were also just as clean. The room was better than I expected. I loved that we didn't have a connecting door to another room and the only noise we heard was in the late morning when people were checking out and talking in the hallways. The room felt very crisp and fresh and the bathroom was very nice. The bed was super plush and I definitely did not want to get up to leave! Any future stay in a hotel, I will look first to the Hampton Inn & Suites :)
Very friendly and helpful staff at front desk at all times. Room was very comfortable and spotless.
We had a good time
Everything about the hotel met expectations and the price was reasonable. The restaurant and bar are best avoided. Overpriced and poor service.
Very cleanrooms, nice pool and gym facilities. Bartender using hands in condiments after blowing nose and eating a sandwich. Server in restaurant used hand too. Very gross! Pool area large indoor, nice area.
The bed was super comfortable! Loved the indoor pool + hot tub! When I booked the hotel it stated, high speed WiFi and complimentary breakfast. NOPE!!!!! You have to pay $12.49 for the WiFi and we thought the breakfast was COMPLIMENTARY but half was through eating and nice lady put a $39 bill on our table. I asked the reception "that I thought the breakfast was complimentary" they told me that only when you upgrade your room when booking it's free. Well don't be fooled because I was. My conformation says complimentary breakfast, but they told me my room did not come with it! The only reason I booked this hotel was it had great reviews and the WiFi and free breakfast. Let's just say lesson learned and I won't be returning!! If WiFi and free breakfast is a want like it was for me, this hotel is not for you!
I loved the bartender at the hotel bar who closed both Friday and Saturday night. She was very guest oriented. There was also a maintenance man who was very helpful on Sunday morning. The staff was great!!! There were kids running around the hotel All hours...they were loud and tracking water all over the lobby since they were running from the pool and then into the lobby and then back to the pool. Develop a system to let guests know if large groups of kids are staying at the hotel.
Staff was incredible Elevator didn't go all the way to the top floor where we were staying
The staff was great. Very friendly and polite. Very good food in the restaurant. The availability of the shuttle to take people to and from the airport or to the metro stop was a big plus.
Clean, friendly staff. No.
Clean, nicely priced, convenient to highway and airport, wifi access, staff very helpful--I thought a hairdryer was included with the room, it wasn't but they provided me with one. Two levels. Cigarette smoke smell, maybe one of my neighbors was smoking outside their room and it was coming in through my A/C?
Clean comfortable room with lots of grassy areas to walk my dog Didn't realize there was no coffee pot or microwave
Love the room so much openness Love the new sinks the counter space it was just so much open space loved it And the price was excellent for the upgrade and I love especially the no smoking I'm allergic and it was great to be a place that understood that Our room did not have a microwave or the fridge I think each room needs to have one
Close to Rental Car return
Location I did not like anything outside of the location. Customer service was poor. I spent most of my time on the phone with you guys and at the front desk. Everything was just wrong. I will never again stay at another red roof.
Hotel looked like a motel 6 inside not like other red roof inns No elevators handicapped asked for downstairs thru window did not like
Nothing Every facet of the accommodations was wrong
Location Was presented to have rooms for smokers but the entire hotel is smoke free
This is a bare bones hotel. No elevator, no coffee in room, no breakfast, no iron or ironing board not even a box of tissues. Thank goodness I only spent one night there. You get what you pay for. Avoid at all costs.
. I was not satisfied with room, staff and or overall experience. I had planned on calling today to let you all know that . I would not suggest that property.
The location for an event that I was attending No
Affordable price. comfortable and clean room. Nice hot breakfast. Counter in the bathroom had an odd stain in the granite on it clearly wasn't dirty just kind of odd.
Great front desk person. Adequate breakfast. The facilities were tired and needed freshening.
I was picked up at the airport by shuttle late at night and taken to the Hampton where I was promptly checked in with no problems. My room was quiet and restful. I was alone but felt safe and comfortable. Breakfast the next morning was complementary and good. Everything was just what I needed. Nothing.
The Staff were very friendly and helpful, especially Donna, our van driver. The breakfast had lots of hot and cold choices. The fruit was fresh. It was a 5 minute drive to the airport.
Room was clean, bed was a bit too hard for us but it is in a great location and property appears to be well taken card of. Very busy due to proximity to airport. Shuttle was prompt in pickup and drop off at airport. Day driver during weekdays of shuttle was very friendly and could teach front desk how to treat guests. Saw little hospitality from front desk staff. No welcome to Hampton Inn or thank you upon check out. It takes so little to show you appreciate your guests.
Staff was friendly, rooms are modern and very clean. Super comfy bed and pillows
The breakfast was wonderful. The staff was friendly. The room was dirty and outdated. The bed was a hard slab.
The Hampton Inn Baltimore-Washington gave us a free shuttle to the airport and back when we returned. This was very convenient and appreciated. No complaints.
It was clean, quiet, and their free shuttle was super convenient. Breakfast was good also.
Very noisy from the jet traffic. Heat pump 3' from the bed went on every three minutes and ran for just one. Making a third party reservation deleted the free parking for our trip. Manager forced us to move the car to long term parking off site even after offering to pay extra....unbending. Totally unsatisfactory. I cannot recommend Hampton, they have lost me and my company personnel as a customer.
Clean and comfortable but a bit pricey.Shuttle service to BWI should be more frequent
Friendly and professional staff. Could use some additional staff in the lounge.
On site restaurant and bar. Decor was very elegant.
I liked the bed the most.I wish i couldve taken it home!it was very soft,puffy and clean.Also very high quality. well food should have been included. even if it was more expensive but it would saved you the hassle,and wel trips with the shuttle for those who dont know Baltimore. it was free within 3 miles but i didnt know what i would find to see within 3 miles.(because i know nothing about baltimore)
The rooms were clean and beds were comfortable. Pool did not open until 3:00pm. (Traveling with kids and main reason for choosing hotel was pool.) Cafe with coffee bar was closed. Very limited convenience items available for purchase. No gift shop. Room had very bright flashing green light all night.
Modern look of the room. Water in the room. The holes in my shower curtain. The stains on my comforter and wash cloths. Being charged twice. Calling the hotel twice to get a refund and still not getting it. Having to call the corporate office to be refunded. Not being comped in any form or fashion.
Checking Out!!! Room not ready, Rude staff, didn't feel welcome, Polystyrene cups in rooms. Breakfasr area looked like a tornado had passed through. Foods not labelled. Staffs outfits needed an iron.
Very nice hotel and the front desk agent was very nice. The shuttle driver on the 7:30am shuttle was great very friendly. They need to cut the trees around the sign on the street. It was a little hard to see.
Great location, nice staff, and very clean. There are no charging stations in the room. They do not have USB plug-in stations so don't forget your charging base.
Quick check in. Free wifi. The hotel needs renovations done. It's really old and it shows. There is NO way it should be labeled as a 4 star hotel. Parking was terrible. Staff not too friendly.
Was clean and a good loc for the airport When I booked online the price was different . Online booking was ---and when I get to the hotel their charge me ---Price wasn't the same
The hotel was convenient to the activities I partook in. This was not a 3.5 star hotel. The bathroom was not up to par. The shower had cracks in the tile and had mildew spots in the bottom corners
Proximity to restaurants, the airport and the mall for shopping. The friendly, knowledgeable staff is a bonus. Nothing that would keep me from not coming back.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
the location was perfect. they had a free shuttle from airport and free parking. nothing
Absolutely nothing, staff are terrible, rooms are beyond old and creepy, housekeeping doesn't even know how to make a bed properly, more like an old bed and breakfast! There was dirty pillow cases... Ewwww and towels! Worst hotel ever Absolutely nothing, staff are terrible, rooms are beyond old and creepy, housekeeping doesn't even know how to make a bed properly, more like an old bed and breakfast! There was dirty pillow cases... Ewwww and towels! Worst hotel ever
Really should be rated a 4 star. Nice newer Sheraton, very clean driving and updated property.
The staff and manager went out of their way to make our stay great.
Great location The room wasn't as clean as expected
I loved the cleanliness of the room and that it was large enough for two people to sleep comfortably. The furniture and room environment seems kind of dated.
Very clean and comfortable.
Comfortable, clean hotel with professional and helpful staff. Room keys got demagnetized twice during our two-night stay, bit of an inconvenience when carrying luggage and whatnot upstairs, then having to go back down. Staff were helpful and apologetic in fixing the problem.
I loved it. I woul be staying there again real soon, breakfast was great, I had a comfortable sleep everything was amazing
The bed was comfortable and the room smelled and looked clean! I was impressed.
Shuttle service Not having breakfast for free and it was expensive to buy given the quality.
I was pleasantly surprised by the comfort and cleanliness of this hotel. It was a great deal, the staff was extremely professional and attentive and the room was clean and comfortable. Definitely staying here again!
Welcome when first arrived. Good location. Good price. Room was well appointed, roomy and clean. Just right - bar, food, just the right size. Had to leave after the weekend.
The restaurant within the hotel was great. Really good food and service. The lobby was also very welcoming, and the rooms, as well as the hotel overall, were very clean.
Room was clean and close to the airport.
Everything was okay so far
I liked that my check in went very smoothly and the room was pretty decent. We go no warning that maintenance was being down on the streets and we were going to be out of water and there was absolutely no parking. We had to park next door at the Hilton. When we called the front desk the lady told me I could park on the grass or something but there was no guarantee that my car wouldn't be towed because she didn't work for the Hilton.
All essential, very clean. The employed charmers.
Clean room Quick staff