|Top route||Chennai to Colombo Bandaranaike Intl|
|Top airport||Colombo Bandaranaike Intl|
Many changes need to be addressed from airport check in to flight departure. If they observe other major airlines, then they can expect what Sri Lankan airlines need to update their procedures.
Very professional and well managed. On time, great staff and comfortable.
Smooth takeoff and landing. Best service experience in all our travels over the years. Caring and attentive crew. Loved our flight to and fro.
not looking like a national flag carrier.. both the ground team and flight team are far from being kind and helpful. Not sure what's wrong.
Planes are a little older but good
Kayak company fake total I m not travel my payment reverse plzzz my credit card
I m not travel ok
I m not good serves poor serves I m m fake company kayak ok plzz my help my ticket cancel my tripe ok
Totally satisfied 😌
very nice people
Terrible experience. Unexpected wait due to staff delay was not taken proper care. Food inflight could be better where as flight attendees on flight hospitality was 100%
Aircraft used fir this route was pretty old. Seats 💺 were hard & difficult to reclaim although it was flat bed
Because of the bubble agreement b/w India and Srilanka, I was not allowed to board the flight to Columbo. My experience about airport representatives was good. They were through in their job and saved my family from getting stuck in Columbo (as I would not be able to fly to Doha because of bubble agreement). So by their prompt attention, such a catastrophe was avoided. For this reason, even without flying with them, I would rate them 7/10.
I changed the flight, there was restriction from srilanka to india - airline is not allowing me to board with that ticket, i changed the ticket for my travel. Thanks!
Pros: The crew
Cons: The food
Pros: The crew and the selection of movies
Cons: The food
Pros: Quality of food, great wine.
Cons: Check-in Colombo was chaotic, no supervisor on duty to help organize the passengers
Pros: Best Airline and services
Cons: Best Airline and services
Cons: UNCOMFORTABLE SEAT IS BUSINESS CLASS, VERY OLD AIRCRAFT. LAZY CREW, ASKE FOR A BLANKET AND TOOK 2 HRS TO GET ONE ONA 4 HR FLIGHT
Pros: Crew was welcoming and considerate. Breakfast food selection was good and tasty. Entertainment system is great.
Cons: Old old plane with the most uncomfortable seats - hard lumbar and head support. Good leg room. It was a 3.5 hour flight, so it was manageable. Had to use my next pillow during hour 3.
Pros: Crew was amazing
Cons: Seat was very uncomfortable
Pros: It's not horrible; just not up to world class standards of Singapore, Virgin, Emirates, United, or top airlines.
Cons: Business Class: You have to place your order for all food and drink at the start of the flight because the flight attendant disappears after serving. Want a refill of wine? Tough bananas. Forget to order dessert? You're out of luck.
Cons: Need better training.
Pros: The food was really good. Had the chicken sausage with pasta and mushroom.
Cons: After travelling from the Maldives and our final flight home from Melbourne to Brisbane, several people had their luggage sopping wet due to rain at Melbourne. Everything inside the luggage was wet. Qantas Customer Service was not empathetic. They said it was only water and bad luck.
Pros: In row 27 window seat. Had a great view of the Maldives.
Cons: The entertainment.
Cons: Free internet
Pros: Crews were nice
Cons: Better movies and free internet in flight
On board SriLankan Airlines flights, cabin baggage should not exceed 22x14x9in. If your hand luggage is bigger, the SriLankan Airlines assistance team will most likely ask you to pay extra for checked luggage.
SriLankan Airlines offers direct flights to 38 cities in 21 different countries. Colombo, Chennai, and Malé are the most popular cities covered by SriLankan Airlines.
SriLankan Airlines concentrates most of its flight operations in Colombo.
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