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Kindness of staff, coffee in the bar.
Nice hotel, well-maintained and clean. The free internet was a plus. The exterior of the building-- a little bit stern...
In the mountains and countryside with a good quality hotel and personal. With a good restaurant included.
In fact, I like this hotel considering the brand Best Western and the location: center of Gura Humorului and close to all the famost monasteries of Romania-Bucovina. I prefered junior suite and the room was wonderfool, but the bathroom was very, very small for a 4* hotel.
The hotel was at a good level expected from belonging to Best Western chain. There where problems with the wireless connection in the public area (they have not internet in rooms). and I could not use my computer. They proposed me a wired computer in the public area but the use of the of the computer was not so easy having an old mouse which did not work well.
Very friendly and proffesional personnel. Excellent location for visiting the monasteries from Bucovina.Clean and comfortable room.
a nice hotel, good location for visiting the monasteries and I goot a big room with a view. To my surprise there was no air condition, but we were lucky that it was not too hot.
Reception clerks were very helpful.
Staff has a great attention to details, professional, extermely helpful, and available 24 hours. Rooms are very clean and have porches, and quiet AC for cooling and heating with a remote control. Breakfast is great (free up to 20RON which is more than you can eat): Fresh juices, salads, etc.. Parking is free and secured, internet is free. Everything is new and clean. Great stuff, and great value for money. This is not a hotel, it is a pension with four stars, and should be regarded as a different class. It lacks an elevator making it difficult for disablities and senior people. Occasionally parties in the restaurants make it noisy, but not in the middle of the night. The rooms are huge, but missing some furniture to put your luggage. Bathroom could use an additional shelf or a cupboard to put your things in.
Hotel`s personal was so polite The breakfast was very limited. In hotel there was no lift.
Horel Stuff were most helpful, rooms are big and clean. Parking is secured. Free internet. Great breakfast and restaurant. Lack of elevator as I was travelling with my senior parents. Bathrooms is clean and new but could use more furniture.
There were fresh towels most days. Secure car parking was provided although this was round the corner. We would not stay at this pension again. We were constantly moved from room to room and my fiancee got locked in one room when the swipe key failed. The staff were confussed at the lenght of our stay saying that we had not booked the actual duration we stayed. We were also advised that breakfast was not included in the room rate and so we didn't participate. We had one evening in the restaurant and the atmosphere and service was appalling.
Everything was really fine and nice, the room was large and well furnished, with air conditioning and had a balcony. The staff was exceptionally helpful and friendly (special mention for Larissa, thank you); the restaurant was good too. Summarizing, the hotel had all that was promised and even something more. No elevator (even if the receptionist carried one of the bags for us); only one remote control available to access the parking and it has to be given back to reception each you move, just a little bit annoying.
Modern clean room, good facilities and excellent shower. One meal I hand in the restaurant was not cooked fully.
Easy to find, clean, comfortable,good parking. Not in the best of areas, further away from the town than we hoped
Very nice small hotel, with modern services, Internet, standard cleanliness from western big hotels. Ideal for both business in Suceava, or visit of famous monasteries Putna, Dragomirna and Arbore.
Cheap. Difficult to find. Air conditioning did not work. Charged for breakfast. The 20 levis provided by hotel does not cover much. Basically a 2 Star hotel.
It was nice
Very professional staff yet an individual and personal service! This is a true international hotel, better than most business hotels I visited in Western Europe. I can perfectly understand why the hotel was fully booked upon my arrival. I went to Radauti for business but took the afternoon off to visit the monasteries around. The reception organised a very interesting and enjoyable guided tour for me. Congratulations!
Perfect service, relaxing rooms,a truly European Hotel
Perfect staff, clean rooms, excellent food and service!
As i already stated above the hotel staff is very well trained and very helpfull and friendly. I use the hotel service only twice a year and it was nice when the night manager remembered me.
Indeed, the best hotel in Bucovina. Also the best staff.
clean, nice, very kind service and all that at good price
True hospitality and international service standards! Congratulations!
Perfectly clean hotel, very professional staff and a very welcoming atmosphere! Congratulations!
The room was of good standard, very clean and nice and proper, nice breakfast, helpful staff The tv did not work properly. The hotel is quite expensive considering it is in the middle of nowhere
Dear team of Gerald's, you provided me the best service in all europe!!! Thank you very much! Excellent combination of international hotel and familiar service, cool atmosphere at the bar and tasty food at the restaurant!
Everything Lack of hot water first evening
Very helpful and friendly staff. The owner is very knowledgeable about the country and region. Excellent breakfast. Very friendly atmosphere that made the different guests feel very at home and comfortable to talk with each other and share travel stories about Romania. We met a really nice mature Irish-American coulple and a German man travelling with his son and some nice conversations. The restaurant was great. Could use a second dustbin in the room (not just the one in the bathroom)
Privacy There was a problem but it was quickly addressed
Staying in this hotel is really delicious. The family atmosphere is very visible there. The food is excellent - made out of local producst only. Available SPA offer is at the very reasonable price.
The location is right near the city, but has a country type of feel. The outside eating area was nice and the food was good. No air conditioning, but we were fine without it.
Wonderful host, superb breakfast beautiful surroundings No
very stylish hotel.
easy to find. very good ambience, atmospere. relaxing surounding noisy heating system
I found the staff to be very friendly. My brother and I were both sick and one waitress seemed so concerned about us during our stay at Hilde's. The Love Story room was beautiful, though a bit warm at night and no air-conditioning (we were there during the summer). The owner came over to us during breakfast one morning and introduced herself. I thought this was very nice. Above all, service was fantastic and the location was perfect! VERY close to two of the painted monasteries. Thanks for a great stay!
Lucy and her staff were awesome. Service was excellent and attention to detail made it a nice place to be. Breakfast was a little bit different every day - better than The Hilton! I would have liked to have stayed much longer. It is a ' Home from Home ' .
Hotels people always friendly and helpful. Excellent and fast internet connection better than any other place I have been in europe even in 4 and 5 stars hotels. Amazing view from the terrace. Public transport and market facilities very close to the hotel. In general you have the feeling you live in your own house not in a hotel. No reception after 11 o clock.
The staff were very friendly and helpful, and the room was spacious with a balcony. There is a quirky charm to the décor and design that makes it stand out from run of the mill establishments.Convenient for the city with many buses that got that go into the centre. It is on a main road, which is convenient, but can be noisy if you are using the balcony.
Staff very friendly and helpful. Prepared an evening meal for us after a late arrival. Hotel out of town with a 20 minutes walk to the centre but opposite a new shopping centre complete with supermarket. Laundry service and use of internet was good. Great location for tourists with own vehicle and for touring the painted monasteries of the region.