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He lady behind the desk was the kindest most helpful I've ever met! Rooms clean...roomy. Breakfast could have been more. Waffles, boiled eggs and cold cereal ect. But ok for the money
Cleanliness and location. I did not spend a lot of time there and only saw the staff when I checked in and out. I was really glad that I was able to watch my favorite TV shows in the evening. The only thing that I had trouble with was the people coming in the early morning hours (1:30, 3:00, 4:00) and slamming doors. I did not get much sleep that night. This, of course, is not the fault of the hotel staff. Some people are just really rude.
The toilet kept on running
Proximity to Madison. Close to Interstate. The Hotel is in need of upgrades. Found baby toys under the bed. Didn't like the room temperature controls.
location off the highway no.
For our particular visit--visiting our son in Sun Prairie--the location was excellent. It was only about a mile or so from his apartment. I also thought it was a good value for the cost of the room.
Clean, close to Little Americkka Amusement park . Great rate Needs better towels.
Proximity to Madison. Low water pressure in the shower.
Had a good selection of tv channels. Breakfast needs to run longer than 9am on the weekends. Some people like to sleep in.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Location was good. Clean room. Friendly staff. Thank you for all you do housekeeping! Our microwave was clean but it didn't work. Bathroom door didn't lock and fan did not work. Breakfast was ok. There was a hockey tourney going on, not enough breakfast.
This guest did not leave comments about this hotel.
Closeness to main highway, clean and comfortable rooms, and great breakfast. Nothing of note.
Lady running the morning breakfast was very nice and helpful. You could tell she cared. Two people checking us in at night weren't very friendly and it seemed as if I was putting them out.
The pool was very dirty the hot tub only 2 of the jets worked the breakfast not the best. The ice bucket was dirty
breakfast was great! pool area was flooded, hot tub at 74 degrees. was told it would be up to temp in half hour, went back in an hour was still cold.
Great location near Madison proper at a very reasionable price. Recently remodeled so rooms are nice. Room smelled a little musty and damp. Otherwise very nice room and breakfast. Friendly staff as well.
It was a smaller, excluded hotel. It was right next to the venue we needed to attend. No
The continental breakfast was really good. the charter tv service was awfull.
Very friendly staff and rooms were clean.
This guest did not leave comments about this hotel.
Pool area & Room Amenities None
Very comfortable and quiet. Hotel staff was apologetic for not having my reservation in the system and made good on it. The hotel did not have my reservation--not clear where the ball was dropped. I had my printed reservation with me, they had an open room and they honored the price, so everything worked out. But it could have been a big problem if they were full. Please review your process.
Excellent price, fresh cookies, comfortable bed, nice and quiet room Got locked out of room, but that was my fault
Great value, easy checkin and checkout, very helpful staff. I left briefcase in room in error. Contacted by phone, case found, easy pickup later in day. Room clean & comfortable. Convenient, tasty breakfast. Nothing
We went to Madison for a house concert and to visit a friend who is attending UW Madison. The hotel was within 6 miles of both places so the location was great for us. The free breakfast in the morning was a bonus (eggs, sausage, waffles, biscuits and gravy, potatoes, oatmeal, fruits, juices etc). The place was clean, we forgot out suits so we didn't use the pool. The staff were all super helpful and friendly. Will for sure stay here again.
I liked the friendly staff and the relaxing atmosphere. Upon entering the motel I felt I had just entered another world, a world of pampering and relaxation. Loved it. The room was comfortable but quite small and crowded.
Basic, clean and friendly. Nice little breakfast buffet and great coffee.
The hotel is very conveniently located, very close to the highway but in a quiet place and I couldn't hear any noise at all in my room. It was just 15 min in car from the Alliant Energy Center which was the purpose of my trip and just 3 min in car or 10 min on foot from West Town Mall. A lot of restaurants with reasonble prices near this hotel. I wouldn't mind to have to have a refrigerator in the room. And it would be great to have a bigger variety of dishes at breakfast.
The staff was fantastic. I think the pricing was a little high, but there was a big event in Madison that weekend.
Rooms are spacious and the extras such as wine at 5 and free breakfast make this our favorite hotel in Madison
It was clean and seemed to have amenities that would be nice if I was there longer than one night. I selected this hotel for the free airport shuttle. When I checked in and asked about the shuttle they told me they needed a 24 hour notice. All they could offer was to call a taxi for me. I said I could do that myself. Not happy. Also the bed was not very comfortable.
Clean, comfortable room. Breakfast was good.
Good breakfast and location. Bedding was old and worn. .areas of the hotel had unpleasant smell
Nice quiet stay o Room smelled like someone had previously smoked in it though it was non smoking room also room seemed damp no matter how we adjusted the air conditioner
The location was convenient and the room was clean. Everything was satisfactory. Enjoyed the hot tub and pool. I was surprised by the smaller size bed and pillows. I regret not having brought my own pillow. The bedding was not comfortable.Thin blanket. I prefer having a sink separate from the tub/toilet area. It makes it easier for more than one person to get ready at a time. The TV was directly across from one bed if that matters to whoever is in the other bed. Only shampoo not cream rinse in the bathroom. Every place I stay has both. Usually I bring my own but forgot this time. That was a bummer. There was nothing major to complain about but would try another place before staying again.
Clean & comfortable room. Un-cleaned parking lot. Main entrance parking was blocked by hotel cars and there was no place to stop and unload luggage on a snowy day. Had to park far from the lobby entrance and drag bags in over 6 inch snow covered road and walkways.
Definitely recommend this hotel. Great location, very clean and comfortable.
Nice big room. Good breakfast. Second floor was awkward. You had to take elevator up and it was slow. I often simply walked out the back door and walked around to the front of the building simply to get to the lobby or the pool.
Accommodations met our needs. The rooms were comfortable and clean. Our sausage at breakfast was cold, but otherwise it was good. If there had been a microwave I would have just heated them up. The eggs were hot
Convenient to highway for a weekend visit. The room was very comfortable, great pool and hot tub area, and a really nice breakfast. Easy access to Capitol area.
Location and proximity to the event I was attending. The Wisconsin Ironman was held at the Menona Terrace and this was a short five minute walk to the event. Service and accommodations were top notch. Underground Parking was sparse and tight given I drive a full size vehicle. Managed to find parking but if there are any drawbacks on this hotel, this is all I could find.
Very friendly and accommodating staff. Nice exercise room. Good location for walking into Madison for shops and restaurants. Nice to have the shuttle to and from the airport.
Wonderful and welcoming staff. Great location right on the square..
location is perfect it would be nice if they offered free breakfast paying extra for parking
The location to entertainment and attractions. Food was excellent.
Staff was very friendly and eager to please. Our room wasn't ready when we arrived so they upgraded at no charge. Beautiful building. Cannot recommend highly enough.
Great Lake view
We left an item in the room, called within hours but they were not helpful in retrieving the item. Very disappointed that they could not have made a little more effort in returning the item (it was not valuable, but was sentimental).
The hotel location made it easy to get downtown quickly. The room seemed very dated. There weren't any plugs that were easy to access either. Most unfortunate was the fact that I discovered dried blood on the comforter.
location Rooms were less than impressive for a large name hotel. Ice machine on floor did not work. There was no microwave or refrigerator in room. Thought I was getting room with both. TV did not work. Extension cord was running across the floor under the rolling chair. Rolling desk chair was ripped on the arms. Tub/toilet room is so small you barely have room to turn around. Light switch under bed lamp did not work. Toilet did not flush well and handle felt like it might break off. No free breakfast offered.
I liked the driver Henry, the entrance, location, amenities such as the free Starbucks coffee and fruit, and the Starbucks packets in the rooms. Our receptionist upon departure was very helpful and kind when we left (young black woman with longer dread type looking hair). I didn't like that for two people, we were provided one towel in our room. The rooms are definitely outdated compared to the rest of the hotel. Also, I didn't like that we reserved a king bed room and were put into a two bed full type of room. Our receptionist upon arrival wasn't very kind. She was sort of short with us.
No coffee machine No microwave No frig No complimentary breakfast.
Clean, Close to everything for our convenience. Also the shuttle was very useful. Very uncomfortable bed and pillows. Noisy all night long couldn't sleep.
The hotel was clean and the service was fine. Free Starbuck's coffee in the morning. The decor in the hallways was dark and dreary. They are planning to update rooms. I thought it just gave off a feeling of being faded. My stay was actually fine.
I liked the room a lot. I also liked the shuttle they had to take you to downtown Nothing
Clean room, great location and views, conscientious staff. Limited cable options, unnecessary housekeeping occurred/disturbed when not requested.
Cordial, helpful staff. Prime location right on the lake. Beautiful rooms with great amenities. Pricey - you're paying a premium price, though you do get what you pay for!!!
Dining choices and the university are within easy walking distance. The staff is very accommodating. I wish they had told me before we made the reservation that parking costs $18.00 per day. Hot water after running faucet for a full five minutes on upper floors.
Beautiful view!!!! Amazing location Convenient restaurant on site with overall delicious food Room humid, even with A/C on Weak water pressure in shower
Friendly staff. Clean. Gorgeous view. Delicious breakfast overlooking the water. Sheridan has more comfortable beds for less than half the price.
Funny how the other negative review I read came true. We had a reservation for a lake view and when we checked in we had to walk to another building only to find a view not of the lake but of a parking area and garbage bins. It took them 30 minutes to gets a room with a view of the lake as printed on our reservation. Make sure it is all set when you check in. Bed was uncomfortable and linens were not luxury linens. Once we got the kind of room promised on our reservation, we discovered the main ventillation system was located on the lake side of the building (really?!) and even though we were five stories above it, we couldn't open our window without hearing it. Also, room air conditioning blew right towards the bed. I love sleeping in a colder room, but constant moving cold air isn't pleasant. This hotel needs some management and property attention. Too bad because Madison is a nice town and deserves better.
Great location, room, friendly staff and really appreciated hotel shuttle.
Good accommodations. It took nearly 30 minutes to get breakfast, which was not even very good, mediocre pancakes and dried out sausage. They advertise it as a nice hot breakfast but it really is a waste of time and money.
The bed was so comfyyy Just the location
Very good made to order breakfast:)
You could hear the people in the room above walking around, but it wasn't unbearable.
The doors make such a loud slam. That was the only thing that was disturbing. Especially at 2am.
Rooms were large and breakfast was included with the room. Was a continental breakfast, but offered made to order eggs or pancakes. Tucked a way a bit, but still easy to find.
Musty smelly room. Had to change rooms. Headache every morning.
I guess the only thing I could really say was the room was clean. I don't normally write bad reviews, but this stay was just not very enjoyable. I was disappointed because the pictures made the place look brand new, but it was far from that. The bed sheets and blankets were very thin and the pillows weren't very good. The heating controls simply didn't work, and we couldn't stop the thing from blowing air constantly, so we were cold. It was also a noisy heater. The cleaning people seemed to be up extremely early, vacuuming the next room for what seemed like hours, and banging into the wall with the vacuum constantly. So, unfortunately, overall I was not very impressed or pleased with our stay here. I asked for a comment card to let them know directly and they referred me to post on TripAdvisor. I hope they get the note, just so others can have better stays!
I liked the room amenities.....microwave, refrigerator, couch At check in there were two employees, but one was on the phone at the desk having a personal conversation during our checkin and there was a line of guests waiting for assistance
nice service, clean, and good breakfast and happy hour
Staff were so kind, friendly, and funny! Genuinely all these.
Quiet, comfortable, spacious room
Happy Hour. Lots of towels. Free tea.Lots of pillows. breakfast Price could be lower
Friendly staff, very comfortable room, complimentary happy hour on weekday evenings
Our suite was very nice with amenities we hadn't even anticipated. The staff was friendly and offered a shuttle service to our downtown even. Breakfast was phenomenal. We couldn't have been more pleased. Everything was terrific.
Updated, clean common areas and rooms. The rooms are suites, and are extremely spacious and nicely decorated. New carpet, furniture, etc. very comfortable and quiet. And they have a wonderful free happy hour every evening with snacks and free wine & beer! No
All help was so kind.
As a choice hotel gold member I expect the best but the only thing that was really up to par with other choice hotels was the breakfast. I did not like the fact as I checked in another group was checking in and was told that their card would not have the hold put on it for incidentals while my card had a balance holding it. Also, $150 is a very high rate for incidentals.
The location was good for what we needed. We did NOT have hot water in the shower. It also is definitely not a 3 star hotel. The room was not the cleanest and the hotel looked like an institution.
Incredibly friendly staff, super clean rooms/halls/building, beautiful view of the city! Construction going on right in front of the building, outside of the room, made it impossible to sleep. Would have like to have known ahead of time but not the hotels fault.
More than anything else, the staff was outstanding - kind, helpful, friendly, polite! Also the location is fantastic and the breakfast was actually delicious.
Best Hampton Inn I have ever stayed at. Bar and restaurant at hotel.
The hotel is configured with parking floors the lobby and guest rooms, making it easier for those with luggage The breakfast arrangement as excellent, as was the food. The rooms are unusually comfortable and well-equipped. Our room was not ready when we arrived, even though it was 4PM.
We had a more compact room this time which was still comfortable, the only inssue was the bed was positioned opposite the air vent and would blow directly on you each time the thermostat clicked on.
I really enjoyed staying at the Hampton downtown. It was a nice hotel that met our needs. I did not enjoy the parking. Only one car per room is allowed to park in the lot
Staff was great. Very accommodating and always greeted us with a friendly atmosphere.
Picked it for the proximity to state street because we were going to a concert at the Orpheum. Every employee was really friendly and knowledgable. Very clean. Plus two unexpected but awesome bonuses: free breakfast and free shuttle down to state street!!! I don't think I disliked anything about the entire stay!
The room, the highland club, were very nice. The staff (Tamika) was very helpful and accommodating. Funny too. Angie the bartender was also nice. Though free, the breakfast buffet was not organized and food wasn't brought out quickly enough to keep up with the demand. Had to wait for a clean table and silverware.
The room was well appointed Everything except the interior of the room was under construction and they put me in a double when I needed a single king.
Close to the university which was a plus since my son was getting a second look to decide if he'd like to go here in the fall. Liked that they had a shuttle, but we didn't use. Good breakfast. Nice friendly staff. Comfortable rooms. Ran out of some food and especially coffee at the breakfast. We were there at 8:45/9:00. Nothing else since we only used the room to sleep and that was fine.
Next to Mechancial room, air handler comes on and off all nite. Bed vibrates with the unit
Shampoo is awsome. Room clean Good staff Hotel very LOUD!!! Rooms are not well insulated for sound and not a place for a relaxing at all. The hotel is right next to the highway and you could hear the cats all night.
Pillows, comforters,, shower Old smell in hallways, old beds
Food was excellent I didn't have any problems
Staff was friendly and helpful and the room was very clean.
The selection of food. Sunday time for breakfast should have been until 10:30am. Ran out of items that were not replaced in a timely manner. Staff at breakfast were it helpful.
Clean room Staff was apathetic. Room was cramped & Overpriced. Hotel was full of kids for some sports event. Everything worth going to was a 20 minutes drive away. I wouldn't stay again.
I stayed here before my marathon and they set up snacks for people getting up earlier so we didn't miss out on breakfast. The rooms were clean and spacious. It is further from downtown but it was nice to get away from all the traffic and craziness of downtown.
The staff was warm and kind, the room was clean, the facilities were acceptable. When looking for matches, the bartender was kind enough to provide from his personal stash. So gracious. Our issue was with the other patrons of the hotel. 2 hookers walking in from the lobby. The pool was packed with adults that were loud and intoxicated.There was an actual brawl in the pool/spa area. One "bro" fell onto my 9 y/o. Another poured his beer into the hot tub. We had neighbors screaming down the hall on our L, three very loud frat boys on our R, and some sort of elephant walker stomping above us and possibly falling off the furniture. Perhaps I should have paid more for a room that would weed out these people, or paid less for an option with no pool or bar.
Great rooms, Friendly staff. Bar was very nice as well. Tiny, Tiny swimming pool, especially if you have kids.
The fact that the rooms were very modern and comfortable, as well as clean.
The staff was very helpful, responsive, and friendly. The location was convenient. The hotel shuttle does not run on weekends! The fumes from the hot tub were noxious. Limited breakfast buffet should be free, instead of ~$10.
The booking was easy. Our room was the perfect size for our family. Clean and welcoming! Staff was accommodating. Our TV didn't work for awhile. When we received the keys for room, we didn't get told room # nor directions to get there.
I liked that they had a pool and staff was nice. They have elevators. Usually I don't see elevators in any other super 8 I've been to. Floor was not as clean when I walked in.
Front desk manager Alan Rose is super friendly and accommodating. Breakfast was good and we enjoyed the hot tub!
The staff were very professional. The cleaning crew were very polite and accommodating. I thoroughly enjoyed the complimentary breakfast. The location was central to all the places I had to conduct business During my week there, several times I could smell marijuana. I know that this is not the fault of the establishment, but it made me feel like I wasn't in the safest place. They did however, evict the guests that were participating in the illegal activities immediately.
The rooms were quiet from interior noise, i.e. no sounds from adjoining rooms or the hallway. Housekeeping did a good job in the rooms, seemed clean enough and smelled clean. Amenities were adequate for my needs. Front desk people were always very pleasant. The breakfast each morning seemed to be well stocked, several choices including a hot meal with biscuits and gravy and scrambled eggs. The common use areas, especially the waiting area outside the elevator and the elevator were always dirty. One day in particular something serious had been spilled - some thick red sticky sauce - from the entrance across the floor to the back of the elevator. No choice but to step in it if you wanted to get into the elevator. I informed the desk attendant about 9 AM (the spill looked like it had been there for some time) and when I returned about 1 PM the spill was still there. When I first checked into my room the 'Febreeze' like smell was overwhelming and it took a couple of days to lighten up - needed to open a window whenever I was in the room. The hallways have a rather unpleasant smell, musty and lingering food odors combined, but the carpeting and walls seemed clean and in good repair.
Staff Jacuzzi broke during stay. Although clean could use updating.
Quiet during the week. Booked a 12 day stay, and received confirmation. before trip departure I got a call from hotel manager saying they couldn't honor my booked nights for the 11 & 12. Disappointed had to move out for the weekend. No compensation or bennies offered up for the inconvenience.
Able to accomodate me since they never got the reservation I made with booking.com