Sunderland Hotels

Was only for one night to attend a wedding but the location was excellent. The room was double booked and another couple entered the room while we were dressing

the lady who served the breakfast dirty kettle, loud music

Staff very friendly and helpfull nice location Bedroom

Bar and catering staff helpful and friendly. Reception staff were under training and were unable, without consulting a more experienced staff member, to answer even the simplesrt question. Not a complaint, as we all have to learn when starting a new job. Parking was ample and the location is excellent. Our room, no 123. It was far too small for two guests, as was the bed. The room was clearly intended for one person, as there was only one set of towels. When the towels were changed on our second day, we were again supplied with only one set, as presumably this is the normal practice for the chambermaid servicing room123. We felt the charge for room 123 was far too high for the space and comfort it offered. The continental breakfast was extremely poor with very little choice. The 'full breakfast' appeared to be OK, but we never eat a 'full breakfast'. If you advertise a continental breakfast, then you ought to provide one.

Definitely does not deserve its 3 stars and poor vitrine for Best Western. It is a good hotel for those wanting to experience a local pub (part of same building) and ambiance but definitely not for business traveller.

The staff was helpful Not always hot water in the shower, and it was broken. The bed was not to good

Access to room. Had to walk up to first floor to get to room which was in basement at rear of hotel

Liked having the flexibility of the kitchen. The pigeons that made their home on the window sills - They were very noisy. Our reservation had been "overlooked" and the office was not prepared for us to show up and check in. Even though the apartment had been "cleaned" since the last occupant(s), there was still a dirty tea cup on the coffee table and a dirty towel left in the bathroom. Also, there were the left over check-in packages from several previous guests on the sideboard in the entry.

Good value; use of main hotel; comfortable bed; good facilities in room Low water pressure in shower. Couldn't connect to wifi network

Friendly staff. Nice bar and restaurents in Hotel. Lodge room (my son stayed there) adequate. Breakfast very good. Excellent position. Originally booked two rooms in Lodge. My son's had nice sea view, mine view of a brick wall. Room far too small for me.No wardrobe. Very claustrophobic. I moved into main hotel - last room available, with view of the generators!! Ok if I kept windows and curtains closed. Bed a bit lumpy.

When I arrived at the Roker Lodge it looked such a dump both inside and out that I requested a move to the adjacent Best Western Roker Hotel I was annoyed that when I looked on the internet, I got the impression that the Roker Lodge was the same standard as the Roker Hotel. The site showed pictures of the hotel bar and offerred use of the facilities. If I had not been able to move to the hotel, my weekend would not have been as enjoyable.

Access to adjacent bar & restaurants. Excellent breakfast. Antiquated, hotch-potch conversion circa 1970's. Large rooms were chilly & staff were unable to rectify, despite trying.

On arrival we were upgraded from The Lodge (unrequested).Although wasnt one of their better rooms (a little on the small side for a double) had everything we required and was clean with evrything in working order.Breakfast very good and personel in dining room at breakfast very helpful and polite Room somewhat on small side and in basement near the gym

Good price, powerful shower, clean crisp bedsheets, sea view Decor a bit tired

The resturant service was terrible. The hotel was Noisy

Easy to find, convenient for city and university. Exactly as adverts, good basic accommodation with no unnecessary frills, but comfortable and affordable.

Friendliness of staff, quiet room,good location

Convenient location for road network and less than 10 minutes from Sunderland city centre. Staff were very helpful.

it was thick with snow when we arrived the two ladies on reception were very busy but still helpful. no menu on as chef was ill but again the two ladies offered to make us sandwiches chips etc. didnt get there names but the two ladies were stars no proper food but again weather was awfull and they did their best

Location and quietness Poor attention at checking and reception at the restaurant

Leaving the next morning was the best part of the trip. The hotel was noisy throughout; it smelt of smoke from the door going up the stairs. while I was there other guests were running around the corridors, rattling everyones doors, and knocking at 4am - totally unacceptable - and hotel unable/unwilling to do anything about it.

comfort of bed slight noise by late revlers 4am

It was quiet and close enough to where we wanted to go.

A standard you can rely on in an area you don't know Very bland and lacking in style or atmosphere

Lovely breakfast. choice of pillows Staff on reception were not very friendly at all. everyone else was very friendly

Convenient Stay marred by the fact we booked a non smoking room but were placed in a smoking room which was foul.

the bedroom and the breakfast the bathroom

The first night for unknown reasons we were put in an accessible room. The bed was very narrow and bath was for wheelchair bound or very short people. On complaining the next day, the desk person was unaware that the bed in that room was smaller than the other rooms (the supervisor informed her) we were moved to a more comfortable room however the pillows were like concrete blocks.