Sunderland Hotels

Staff very friendly and helpfull nice location Bedroom

Definitely does not deserve its 3 stars and poor vitrine for Best Western. It is a good hotel for those wanting to experience a local pub (part of same building) and ambiance but definitely not for business traveller.

Was only for one night to attend a wedding but the location was excellent. The room was double booked and another couple entered the room while we were dressing

the lady who served the breakfast dirty kettle, loud music

Access to room. Had to walk up to first floor to get to room which was in basement at rear of hotel

Booking not found at check in time. Hotel had to rearrange to accommodate. Very small room for an executive charge, not serviced with refreshements etc. Very noisy inside doors, banging throughout the night

Liked having the flexibility of the kitchen. The pigeons that made their home on the window sills - They were very noisy. Our reservation had been "overlooked" and the office was not prepared for us to show up and check in. Even though the apartment had been "cleaned" since the last occupant(s), there was still a dirty tea cup on the coffee table and a dirty towel left in the bathroom. Also, there were the left over check-in packages from several previous guests on the sideboard in the entry.

Spacious apartment in a great central location, that was surprisingly quiet in the evenings for a city centre location. No secure or off street parking was a slight negative.

Convenient location opposite the Winter Gardens and Mowbray Park. Quiet and self contained property with a good fully equipped kitchen with dishwasher and washing machine. I would have preferred more availabililty of staff whose office hours are not weekend or late night friendly. Key collection is dependent upon a taxi company out of hours, which is uncomfortable, especially when having to wait outside the apartments looking very conspicuous as tourists.

Access to adjacent bar & restaurants. Excellent breakfast. Antiquated, hotch-potch conversion circa 1970's. Large rooms were chilly & staff were unable to rectify, despite trying.

Service was good Window in room broken

Good price, powerful shower, clean crisp bedsheets, sea view Decor a bit tired

When I arrived at the Roker Lodge it looked such a dump both inside and out that I requested a move to the adjacent Best Western Roker Hotel I was annoyed that when I looked on the internet, I got the impression that the Roker Lodge was the same standard as the Roker Hotel. The site showed pictures of the hotel bar and offerred use of the facilities. If I had not been able to move to the hotel, my weekend would not have been as enjoyable.

Friendly staff. Nice bar and restaurents in Hotel. Lodge room (my son stayed there) adequate. Breakfast very good. Excellent position. Originally booked two rooms in Lodge. My son's had nice sea view, mine view of a brick wall. Room far too small for me.No wardrobe. Very claustrophobic. I moved into main hotel - last room available, with view of the generators!! Ok if I kept windows and curtains closed. Bed a bit lumpy.

Good location, 24hr. reception Noisy shower

Convenient location for road network and less than 10 minutes from Sunderland city centre. Staff were very helpful.

Easy to find, convenient for city and university. Exactly as adverts, good basic accommodation with no unnecessary frills, but comfortable and affordable.

The resturant service was terrible. The hotel was Noisy

Location and quietness Poor attention at checking and reception at the restaurant

location no biscuits in room

Leaving the next morning was the best part of the trip. The hotel was noisy throughout; it smelt of smoke from the door going up the stairs. while I was there other guests were running around the corridors, rattling everyones doors, and knocking at 4am - totally unacceptable - and hotel unable/unwilling to do anything about it.

It was very central for the things we wanted to do in Newcastle I requested a non smoking room, and when we arrived was allocated a smoking one which smelled disgusting!

comfort of bed slight noise by late revlers 4am

Convenient Stay marred by the fact we booked a non smoking room but were placed in a smoking room which was foul.

Lovely breakfast. choice of pillows Staff on reception were not very friendly at all. everyone else was very friendly

Suited my requirements Being told it would be halr an hour before we could have breafast. Fire alarms going off around 4 in the morning due to drunken louts during checkout girl on reception seemed more interested on a group of young men standing around reception

The first night for unknown reasons we were put in an accessible room. The bed was very narrow and bath was for wheelchair bound or very short people. On complaining the next day, the desk person was unaware that the bed in that room was smaller than the other rooms (the supervisor informed her) we were moved to a more comfortable room however the pillows were like concrete blocks.

The room was realtively quiet with nice outlook and the breakfast was very good with friendly staff. I thought the room could do with a little updating - carpets etc.