Country Heritage Resort Hotel

Guests have mentioned that the rooms are in need of renovation and that the beds could be more comfortable. However, some guests have appreciated the size and facilities of the upgraded rooms.

Yes, the hotel offers free parking for guests, which is a convenient amenity for those traveling by car.

While some guests have expressed dissatisfaction with the breakfast and cleanliness of the restaurant, others have found the breakfast to be delicious and enjoyed the live music entertainment in the evening.

Guests have reported cleanliness issues, including dirty pool areas, old and dirty facilities, and outdated rooms. However, some guests have appreciated the overall cleanliness and neatness of the hotel.

The high season at the hotel is in October, while the low season is in September. Consider these factors when planning your visit for a more enjoyable experience.

Some guests recommended booking the new rooms for a better experience, as they are spacious, clean, and equipped with modern amenities like Netflix.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Some guests reported issues with the older rooms, including dirty blankets and outdated facilities. Consider opting for the newer rooms to avoid these problems.

Several guests reported cleanliness issues, including stained sheets, mold, and broken furniture. It's advisable to inspect the room upon arrival and request a change if cleanliness standards are not met.

Some guests mentioned noise disturbances that affected their sleep quality. Consider requesting a quieter room or bringing earplugs if noise is a concern.

Guests reported varying experiences with room facilities, such as slow water pressure in showers and inadequate utensils in apartment-type rooms. It's advisable to confirm the availability and functionality of essential facilities upon check-in.

Some guests noted the need for maintenance in the rooms, including issues with water temperature, air conditioning, and cleanliness. It's important to be mindful of these potential issues and communicate any concerns to the staff promptly.

The hotel is conveniently located near various attractions, including Galaxy Mall, Mpu Tantular Museum, and Surabaya Zoo. Guests can take advantage of these nearby options for entertainment and leisure activities.

Several guests raised concerns about hygiene, including dirty pool water, bugs in rooms, and a lack of cleanliness in the toilets. It's important to prioritize personal hygiene and consider these factors when using hotel facilities.

Despite various issues, many guests praised the hotel staff for their friendliness and helpfulness. Engaging with the staff for assistance and recommendations can enhance the overall guest experience.