Guest reviews of Quality Inn
Overall Rating
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8.1
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8.1
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8.0
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7.7
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7.5
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7.5
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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1.0review from
The website advertise indoor spa. After I checked in, in raw the out of service sign. They would not let me move hotels. The front desk told me I was already charged. I was unhappy with the false advertising of this hotel. The only reason I chose it The website advertise indoor spa. After I checked in, in raw the out of service sign. They would not let me move hotels. The front desk told me I was already charged. I was unhappy with the false advertising of this hotel. The only reason I chose it
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6.0review from
The beds were comfy and the room was clean..a little outdated and we were looking forward to the indoor pool but the water was cold and the spa was not working that part really sucked! The breakfast wasn't so great either. The room was a little outdated and the indoor pool was a disappointment the water was cold and we expected it to be warm..no heat and the jucuzzi/spa was out of service..the breakfast wasn't the greatest either!
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5.0review from
The bed was comfortable and the bathroom was clean. The carpets in the hallways and elevator were dirty. I couldn't find a clean table in the dining area. The eggs were hard & dried out - must have been in the warmer too long. Without automatic doors it is difficult to maneuver with luggage. Old & wornout.
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8.0review from
Friendly staff, nice clean room and easy to get to from the highway !
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8.0review from
Very clean and very comfortable. Staff friendly and helpful We were confused upon arrival, thought our reservation was for 2 beds, but there was only one and we had a toddler with us. Had we known the room came with a single bed, we would have mentioned that we had a toddler, but because it did not, we did not.
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10.0review from
This guest did not leave comments about this hotel.
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9.0review from
STAFF!! LOCATION!! NOTHING
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10.0review from
Neat and clean. Would recommend it. N/a
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10.0review from
Extremely clean...very comfortable. No...the staff went out of their way to accommodate us.
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4.0review from
The location worked well since we got in late and was sailing out the next morning. The room looked clean but had a musty odor and the linen had an odd smell as well.
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10.0review from
Conveniently located also very close to Wal-Mart and other shopping. no
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10.0review from
We were going on a cruise out of Galveston and this hotel provided a convenient location at a reasonable price. No fault of the hotel, but it is anchored to a dying mall (Mall of the Mainland), so it's kind of like a ghost town. There is a good burger joint nearby (Beyond Burgers) and several other fast food establishments as well as a Super Wal-Mart are nearby.
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5.0review from
breakfast was good the website showed a ref microwave in room no such luck had too throw away some food
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7.0review from
Very close to where my family was having a reunion. I did have a problem with slow drainage in the tub and hand sink but maintenance took care of the problem. The hotel also gave me a discount because of the problem with slow drainage which impressed me.
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5.0review from
I liked the location being that I am originally from Galveston. Hampton use to own this hotel and I had been there many times. Staff was very professional. My room was infested with bed bugs the first night. I let the manager know and the room was clean and the spreads had been cleaned. That is where the bedbugs came from. I did not get a discount or refund offer from manager. Will not stay again.
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10.0review from
It was my daughters wedding weekend. She is not quite 21 so there were limited things she could do the night before the wedding. The staff let her and her friends stay in the pool/hot tub almost all night. They were awesome!!! Nothing it was great!
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10.0review from
Very clean overall and comfortable beds. Breakfast could do some improving but ok.
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7.0review from
It was very quiet The elevator was very creaky
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7.0review from
This guest did not leave comments about this hotel.
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5.0review from
Location was good for where I needed to be. Stores and restaurants also close by. Old/dusty smell N elevator. Charged me 4 early check-in then stuck me N a room w/black mold on ceiling. Was moved later but was not reimbursed. No fridge/microwave. Said I'd be charged again 4 upgraded room. Equal/Less star hotels have them in ALL rooms.
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3.0review from
The rooms were nice and clean. The staff was terrible. The lady responsible for the morning buffet was rude to the customers, and early Sunday morning, when no one else was at the breakfast bar, we witnessed her clean the floor with a rag and then clean the counters! Disgusting!
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6.0review from
This guest did not leave comments about this hotel.
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4.0review from
The staff Lots. The creaKY elevator, the air condition unit was falling apart. There is no microwave or refigerater. The breakfast was out of almost everything, when the would bring something out ten people would be standing there but only enough for two
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1.0review from
Close to the highway and Galveston. Mold on the ceiling, AC didn't work, sheets smelled musty, and toilet was dirty. Location was very 'dead' and a bit scary. Staff was dreadful, front desk manager stood their on the phone before going to get someone to check us in.
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3.0review from
This guest did not leave comments about this hotel.
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1.0review from
Leaving! The creaky elevator, the spot light rigged with extension cords running through water to illuminate the canvas signage of the previous hotel chain and the breakfast and the temperature of the dining area.
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1.0review from
not a thing flooded rooms and not told. i am talkind carpet completley soaked.
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6.0review from
This guest did not leave comments about this hotel.
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1.0review from
Nothing The staff do not know what they are doing. The check in process took 20 minutes. The water went out during the shower and when I called, they said wait for 30 minutes Someone tried to enter the room at 1:00am while I was sleeping. Bad Breakfast
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1.0review from
Just cleaningness. Not good at all. They put my things out when I already had the room far a day and had it booked fir to days. So we where kicked out.
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5.0review from
Location Staff didn't know how to check me in or out ... Upcharged for double beds ... Ran out of breakfast 45 min before advertised end time
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8.0review from
Friendly staff, nice clean room and easy to get to from the highway !
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8.0review from
Very clean and very comfortable. Staff friendly and helpful We were confused upon arrival, thought our reservation was for 2 beds, but there was only one and we had a toddler with us. Had we known the room came with a single bed, we would have mentioned that we had a toddler, but because it did not, we did not.
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10.0review from
This guest did not leave comments about this hotel.
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9.0review from
STAFF!! LOCATION!! NOTHING
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10.0review from
Neat and clean. Would recommend it. N/a
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10.0review from
Extremely clean...very comfortable. No...the staff went out of their way to accommodate us.
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10.0review from
Conveniently located also very close to Wal-Mart and other shopping. no
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10.0review from
We were going on a cruise out of Galveston and this hotel provided a convenient location at a reasonable price. No fault of the hotel, but it is anchored to a dying mall (Mall of the Mainland), so it's kind of like a ghost town. There is a good burger joint nearby (Beyond Burgers) and several other fast food establishments as well as a Super Wal-Mart are nearby.
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10.0review from
It was my daughters wedding weekend. She is not quite 21 so there were limited things she could do the night before the wedding. The staff let her and her friends stay in the pool/hot tub almost all night. They were awesome!!! Nothing it was great!
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10.0review from
Very clean overall and comfortable beds. Breakfast could do some improving but ok.
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7.0review from
Very close to where my family was having a reunion. I did have a problem with slow drainage in the tub and hand sink but maintenance took care of the problem. The hotel also gave me a discount because of the problem with slow drainage which impressed me.
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7.0review from
It was very quiet The elevator was very creaky
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7.0review from
This guest did not leave comments about this hotel.
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1.0review from
The website advertise indoor spa. After I checked in, in raw the out of service sign. They would not let me move hotels. The front desk told me I was already charged. I was unhappy with the false advertising of this hotel. The only reason I chose it The website advertise indoor spa. After I checked in, in raw the out of service sign. They would not let me move hotels. The front desk told me I was already charged. I was unhappy with the false advertising of this hotel. The only reason I chose it
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6.0review from
The beds were comfy and the room was clean..a little outdated and we were looking forward to the indoor pool but the water was cold and the spa was not working that part really sucked! The breakfast wasn't so great either. The room was a little outdated and the indoor pool was a disappointment the water was cold and we expected it to be warm..no heat and the jucuzzi/spa was out of service..the breakfast wasn't the greatest either!
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5.0review from
The bed was comfortable and the bathroom was clean. The carpets in the hallways and elevator were dirty. I couldn't find a clean table in the dining area. The eggs were hard & dried out - must have been in the warmer too long. Without automatic doors it is difficult to maneuver with luggage. Old & wornout.
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4.0review from
The location worked well since we got in late and was sailing out the next morning. The room looked clean but had a musty odor and the linen had an odd smell as well.
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5.0review from
breakfast was good the website showed a ref microwave in room no such luck had too throw away some food
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5.0review from
I liked the location being that I am originally from Galveston. Hampton use to own this hotel and I had been there many times. Staff was very professional. My room was infested with bed bugs the first night. I let the manager know and the room was clean and the spreads had been cleaned. That is where the bedbugs came from. I did not get a discount or refund offer from manager. Will not stay again.
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5.0review from
Location was good for where I needed to be. Stores and restaurants also close by. Old/dusty smell N elevator. Charged me 4 early check-in then stuck me N a room w/black mold on ceiling. Was moved later but was not reimbursed. No fridge/microwave. Said I'd be charged again 4 upgraded room. Equal/Less star hotels have them in ALL rooms.
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3.0review from
The rooms were nice and clean. The staff was terrible. The lady responsible for the morning buffet was rude to the customers, and early Sunday morning, when no one else was at the breakfast bar, we witnessed her clean the floor with a rag and then clean the counters! Disgusting!
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6.0review from
This guest did not leave comments about this hotel.
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4.0review from
The staff Lots. The creaKY elevator, the air condition unit was falling apart. There is no microwave or refigerater. The breakfast was out of almost everything, when the would bring something out ten people would be standing there but only enough for two
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1.0review from
Close to the highway and Galveston. Mold on the ceiling, AC didn't work, sheets smelled musty, and toilet was dirty. Location was very 'dead' and a bit scary. Staff was dreadful, front desk manager stood their on the phone before going to get someone to check us in.
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3.0review from
This guest did not leave comments about this hotel.
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1.0review from
Leaving! The creaky elevator, the spot light rigged with extension cords running through water to illuminate the canvas signage of the previous hotel chain and the breakfast and the temperature of the dining area.
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1.0review from
not a thing flooded rooms and not told. i am talkind carpet completley soaked.
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6.0review from
This guest did not leave comments about this hotel.
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1.0review from
Nothing The staff do not know what they are doing. The check in process took 20 minutes. The water went out during the shower and when I called, they said wait for 30 minutes Someone tried to enter the room at 1:00am while I was sleeping. Bad Breakfast
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1.0review from
Just cleaningness. Not good at all. They put my things out when I already had the room far a day and had it booked fir to days. So we where kicked out.
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5.0review from
Location Staff didn't know how to check me in or out ... Upcharged for double beds ... Ran out of breakfast 45 min before advertised end time
