Beautiful location, interior is romantic classic but very tasteful. Room was somewhat small yet comfortable.
Breakfast was only served the room and was pretty basic. You must have a car otherwise you are stuck!
We were upgraded to a suite with a fabulous view of Tivoli. The castle/hotel is beautiful and the grounds and views lovely. Our room was spacious and elegant.
We lost use of of hot water for showers.
the best thing we liked about our stay at the hotel was the weather the two days we were there was perfect, the setting and the look of the the hotel interior and exterior was breathtaking. the food at the restaurant was also very lovely.
what we didnt like about our stay was that the staff were very un helpful towards us and our needs when we arrived. they were too pre occupied with the two weddings they were hosting and offered nothing to us as compensation and completely ignored other guests not involved with the weddings. we were told upon arrival that the restaurant would be closed for the night with no access to room service or taxi service to the centre of town. it wasnt until after complaining and waiting for four hours in the hotel foyer that they opened the restaurant so we could have dinner, that was at 10pm. we also had to pay full price for everything, which didnt seem fair considering the way we were treated and it was also the night before my sisters wedding.
The location was excellent with extensive views and convenient for staying in Tivoli
Please read the comments regarding our experience below
The sign says it all -- instead of Hotel - 4 stars, at night all that lights up is "Hot - 4 stars". The hotel is in dire need of new owners. Although the common areas -- lobby, terraces, pool area, hallways, breakfast room-- all make an opulent and luxurious impression, the rooms are small, shabby and uncomfortable. There is no place for suitcases, no place to sit and write, no adequate lighting. The male staff is lazy and indifferent. When my wife got drenched in a prolonged rain storm and we returned to our room in the early evening for a hot bath (the tub had jets), the water in the tub was barely lukewarm, and the frontdesk clerk, standing at the entrance watching the storm, shrugged his shoulders and said laconically "I'm sorry".