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The hotel staff were excellent in all egards. The location was spectacular. The food and bar service were of particular enjoyment. The hotel could use better signage regarding what to do with your car upon arrival. I initially used a pay lot that I thought was connected with the hotel only to learn that the hotel has its own parking structure, but it was not well marked.
Bar staff was wonderful, friendly, prompt, attentive etc. Relaxing in the bar was very comfortable and enjoyable.
You had to pay for a wifi connection - unbelievable considering how much you pay per night
The hotels location and the Imperiale restaurant The hotel arranged the transfer back to the airport.It was the most hair raising experiance we have ever had
beautiful site of hotel. we had a room overlooking the lawn and a view of the lake. the maitre d'hotel at the restaurant helpfull and efficient. the quality of the bread was not so good. 15 euro per day parking fee felt a bit steep considering the hotel rates;
We had a marvellous time and were well looked after. The staff were attentive without being pushy.The lakeside restaurant is a particularly idyllic setting. Not a dislike, but a suggestion - an individual daily paper delivered to the room (albeit a day behind if English).
Nice hotel and setting I found the hotel very impersonal. We weren't informed about the boat which goes around the lake as a form of transport, when we asked the best way to shops etc., we were told to use a taxi which cost €30 for a short trip. There is a stop for the boat, which is much cheaper to get around and far more pleasant, just in front of the hotel.
Great cocktails in beautiful bar Beautiful views of the lake and gardens Very well located close to Cernobbio and Como All services available All amenities were functioning well. Comfortable spaces. Quiet rooms. Outdated style and decoration
Great room and facilities perfect
The location is excellent. Right on Lake Como. Staff was very helpful. Piano bar made the nights much more fun. Great restaurants, we had a fantastic dinner.
Great place to stay with good view of the lake. The breakfast was excellent. The bed and pillows were hard.
The staff was friendly and helpful and the food was excellent.
We loved the Management and Staff (all owner and family) were excellent, as was the food and beverage, service and attitude, facilities and parking, location, and view. Better pillows would be about it! Loved the place.
Friendly people, Excellent kitchen (the best in the area), it is a real traveler hotel. The rooms can use an upgrade
very good service, didnt feel like a number..very personal, great value for money for the location no kettle in room
The very friendly staff and the location on the lake
the place and the atmosphere nothing
A lovely family owned and run hotel on the Lake shore. Located across the road from the ferry wharf. Food in the restaurant and service was exceptional. Room was very comfortable with lake views.
staff very frienly,good food .For everything you need they have they help you as much as possible.
Attached to a very good restaurant. Limited but good parking in a town where parking is almost impossible. Excellent breakfast. Run by a very friendly and helpful family. Strongly recommended! Rooms decor reminiscent of the 70s, but perhaps this is part of its charm.