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This is a very nice place, all staff were most helpful and spoke English. Concierge was particularly helpful. Room service brought the best room service lunch I have ever had - made a real effort with presentation.
The service was really good and the facilities for children. Also the room was fantastic The location was not ideal for me; the hotel is isolated; but I understand the hotel is a golf resort and Sotogrande is not a city, everything looks isolated there.
The general ambiencen and the breakfast buffet! Nothing
Rooms, service location - 22euros in a taxi to the local resort
A decent and practical hotel for a golf base although not luxurious. Good food. A little run down in places - could do with a bit of a facelift.
Fantastic breakfast buffet Very pleasant helpful staff everywhere
-convenient location, friendly staff, excellent breakfast
everything - food choice a bit lacking
the overall standard of the hotel. The staff were very friendly and helpful
The pool , the staff Breakfast a bit disorganised . Bit noisy in the mornings with cleaners trolleys moving around and self closing doors banging at all hours . Bar staff a bit slow
The impeccable design and style of the Hotel .
Very spacious and comfortable room There were two dangerous steps going down to the room as you as you opened the door with no warning sign, also there was no evening meal only room service sandwiches etc which surprised me even off season The staff did not offer to help me down with my luggage either
The heating was not working when I arrived. The room was cold. Maintenance came and fixed it, but a few hours later, during the night, the heating failed again.
peaceful, friendly staff, excellent breakfast, pet friendly, nice pool area bar and room service closed after 11pm. 70's 'loud' decor in coridoors.
Modern comfortable hotel with friendly & helpful staff
the peaceful ambiance
The staff were very helpful and friendly. Very impressed with size and design of rooms The only english tv channel was Sky News and you can only watch the news so many times! The hotel is a bit remote and there is nothing within walking distance such as bars and restaurants.
Clean, modern rooms, good facilities and excellent breakfast. On approaching the hotel, the outside looks tired and shabby. Once inside the hotel has an airy modern feel, but the first impression is not good.
The hotel is very modern, great deco and comfortable. The rooms are great and very big. Parking space was OK, just enough. The Hotel is not close to the beach or the port at all as stated. It is on the other side of the highway. However if you do not have a car, they provide transport.
Stairs & stairs & more stairs to get from limited parking to the room or to everywhere for that matter. There was no cleaning of the room for the whole stay except at great extra cost; only part of a toilet role for the whole stay; no change of towels except at extra cost. Pets are allowed & a charge may be made - but 8€ per night per animal is excessive to say the least - no water bowl or bedding for the animal! What were 8€s per night for? There lack of outdoor & indoor lighting, unlees you mention a vending machine which was illuminated at night. Unpleasant, unhelpful staff; an electric exit gate that had to be manually pushe open by a very sleepy security guard in the morning. The restaurant served only buffet meals at an outrageousetc
There were nice views from our room. Everything was brand new. Well-equipped kitchen. Great value for the money. You pay high prices for all the extras (cleaning, additional towels, internet, etc.)
the hotel is the perfect retreat to unwind,placed on the beach,the rooms are wonderful with a terrace to relax on and just absorb the whole feel good factor,owner and all the staff could not be more friendly or helpful,can t wait to revist
Very clean. All necessary facilities.Close to shops, restaurants. Stunning views over beach to rolling sea. Parking is on road where you can find it. Professionally detached rather than friendly staff.
This is a very nice hotel in a great location and very clean and friendly.
It's excellent location to the beach, and the friendliness of the staff. Check-in and check out were handled efficiently. Lack of car parking facilities.
Very clean hotel, excellent position for beach, very nice staff. Could have done with tea/coffee in the room.
Staff were extremely friendly; very clean and tidy hotel; location right on beach front and in the middle of the town; would definitely return. Was visiting family, this was an ideal base. And price excellent! Not a criticism, just information for anyone staying; car parking not available at hotel but plenty of room in side streets and car parks close by at either end of town, not too far to walk. Never had any problems.
The location of the hotel was excellant as it was right on the beach front. It was basic but was great value for oney and was very clean. Our towles were changed on a daily basis and there was a fridge in the room. N/A
Hotel is frontline beach and promenade, with excellent sea views and good childrens' beach activities. Plenty of restaurants and cafes adjacent and hotel is situated in town centre. No restaurant or bar facilities
This is my second time staying there & definately will do again
Staff were very nice and helpful in finding good places to eat and drink. We also had a great room overlooking the beach. Automatic lighting system (hall lights turn on only when you enter) could have stayed on longer so you can enter your room without rushing before the lights go out.
a perfecthotel,even in the smallest details.very nice location,very attentive personal.excellent food in restaurant"el gardin"but disappointed in "schillo".only eastern food.chef"alfredo" from "el gardin"on the other hand,has a lot of qualitys for the future!!! very disappointed was diner bij "schillo". obliged to eat there because the other resto was closed on that moment, was a terrible think.he did feel us in japan, just what we didn't like on a trip to spain!!
The room was awesome, beatifully decorated and extremely comfortable. The service/staff was excellent. The spa was very nice as well, although the indoor pool was not so warm as we hoped. One of the most beautiful hotels we have stayed in life. Everything was great! The only negative point is that Casares (where the hotel is located) has absolutly nothing. You´ll need car for everything, except if you plan to stay the entire day at the hotel´s spa and playing golf.
Marvelous hotel: unique location, splendid facilities, professional staff.
Very friendly owner. Location on the beach. Room smelled strange.
The hotel is a very nice place to stay right on the beach. It is great value for the money and I would gladly stay again.
the service and the comfort,cleanliness
Lacolization near the beach. one or two small bugs in the bedroom
The location of the hotel was great and also the relaxing environment.
Excellent staff ang good location
Location and parking.
near the beach
ideal location none
Close to beach, lovely new decor and facilities. Would have liked a (small) fridge in the room. Perhaps tea and coffee making facilities.
Only stayed one night but Staff were pleasant. Air conditioning did not appear to work too well.
The room was always clean. Good bathroom. Excellent value room and breakfast. The airconditioning did not work. This was a big problem as it was hot. Also the wifi did not operate.