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Very nice and helpfull staff. There was no siwmming pool as advertised.
Very clean, personnel kind, the hall is cold but rooms are very comfortable. The hotel is not that far from the airport of Ciampino, but, nevertheless, difficult to reach in the night and only by taxi (30 euros for less than 2 km!!!) No possibility of choice at the breakfast: they only serve 1 cappuccino, 1 croissant, 1 sandwich with jam or butter and a juice. Situated close to the airport and the railway, you can wake up at every train passing and from 6 a.m. by airplanes
This hotel is very convenient to the airport, and we had an early flight. It is a budget hotel and good for the cost. Taxi for 5 minutes to airport cost over 30euro, starting at 19euro when we got in. This wiped out the savings of a budget hotel. We could hear the people in the room next door at 1:30am like they were in our room. We could hear the sink turn on, etc. as well.
Air conditioning not working... childs cot filthy and broken. Swimming pool not in use. I had to carry childs cot to another room my self. Train running at the back of hotel. Planes landing during the night 500 meters from hotel. Strong smell of must in the rooms with mildew growing on the shower tiles.Shower door falling off so over all resembled a remake of faulty towers. All of the above.
Nothing Noise - Aeroplane noise and Train noise through the night. Also noise from kitchen staff from quite early in the morning. It was just too noisy
Close to the airport Did not offer a shuttle service to airport so it costed 25 euro for a 5 min ride! Bathroom was extreamly small.
Good Parking facilities and a good location for access to Rome's Ciampino Airport - oversall a generally good, clean, and practical Hotel. It was quite difficult to find initially as not many signposts around the area and a very basic breakfast.
Absolutely not a 3 star - looks more like a no frills 2 star
basic accommodation, cheap noisy at night internal sound proofing poor, room ventilation poor ok for overnight before catching plane
Service is excellent
English speaking and very helpful personel, clean and spacious room, very nice breakfast, good internet connection. Sometimes communication between restaurant and reception is bad - I was charged for a dinner, which was ordered by another room.
The employees at the Hotel were very friendly and polite. I missed a Gym, but else quite ok
Unfortunately, on a couple of occasions due to late night functions it was quite noisy.
The interior design is beautiful and staff very friendly! That the spa had such limited hours, while I wanted after 8 pm or very early in the morning.
The staff were particularly helpful and the food was extremely good. The view from our room and the verandah was striking. Coffee machines in the breakfast room rather than proper coffee.
The hotel is relatively close to the town centre. The free car park was a positive thing. I did not have much of contact with the staff, but they seem to be friendly. The hotel was under renovation. Therefore, I was annoying at one time due to that. I have stayed at the same hotel a couple of years ago and it was fine (and I think it is still fine).
Cheerful and helpful staff, Travelling with3 children we were allowed into the rooms early. Nothing appeared to be too difficult.
I am happy I made the choice.
The hotel was great. The staff was helpful
Beautiful area, near to town, very relaxing
The staff was very friendly, room was clean and comfortable, breakfast good.
Very helpful staff, wonderful location.
The staff were very helpful, polite and hospitable. The dinner was excellent and very reasonably priced. The view from the room is spectacular. The pool area was not furnished and the pool needed vacuuming. The room fan was very noisy. The breakfast was very mediocre and the coffee dreadful.
Beautiful setting, Hotel decoration is excellent and charming. Very good value for money. When we arrived we were told we could book a table for dinner, later that evening we tried to book a table but we were told we could not because of weddings and had to walk to Castel Gandolfo for our meal. Noise from the weddings was a little excessive at times when we tried to sleep.
Very nice hotel with ample size room. Shower small, but common with Italian hotels.
View was fantastic, restaurant was very good, town was a short walk and had several restaurants, shops and, of course, the Pope,s residence.
the location was off and we reached there a bit late in the evening and the station was deserted and scary. the room was very small and we had absolutely no space to move inside the room. when asked, they say all rooms in the hotel are of the same size. well, i don't have anything strong to recommend this hotel. the food we had for dinner was billed more even after clearly informing them of the dishes we had opted for. the bill should have normally been around 45 to 50 euros and the bill we got was for 76 euros. then they said they wrongly billed some items!!!!! strange indeed..
View of lake. Old/small room. Bed wasn't very comfortable.
Nobody speaks English, poor service of personel, dirty rooms, tv doesnt work, door lock on terrace broken
Tried desparately to cancel my Rome accommodation to stay an additional day- staff excellent and couldn't do enough
Beautifull place to have a break and relax, with very friendly and helpul staff.
the restorant very small bathroom, especially shower cabin
It is really good combination of price & comfort. The hotel is close to Rome, Airport & very close to Castelo Romani outtlet. 1) The real name of the place is Best Western Selena Hotel Sport village. For check in you need to apply to Selena reception. But it is really hard to find out. 2) Our room was very dirty, especially bathroom!!! 3) There is a kitchinet in the room, but not even one plate or spoon. It is really strange.
It was very nice as we were the only English speaking there,also few tourist so poolside was very quite.Hotel more for business people.Breakfast was ver good. The main problem was distance to train station.Has to get too many taxi and that was extra expence.The hotel has a shuttle bus but out of ten trips we only got it twice.Each taxi cost @25euro.Reception said not available and that was that.
I did like hotel staff. They were very polite, helpful and warm. The address in the website (already the hotel use the address as same) is completely wrong. We found the hotel very hard, even though I had an Italian friend with me and he always talks the hotel staff in the phone. this is my advices for traveller: If you have an Italian friend with you or your Italian is best; if you have a car; if you don't like breakfasts; if you can sleep in spite of very noisy corridor; if you like smelly bath because of not working aircondition of the bath... ok, you should choose this hotel. They have big room, and excellent staff. But that's all.
Large rooms, Nice decoration, Friendly staff, Free internet connection Some of the appliances did not work (Hair drier, TV) maybe because the holel is new and still haven't been fixed. It was difficult to locate the hotel. No sign with the hotel name
Difficult to find. The hote name is serena, not Aurea. Another reason for not easy find the hotel. Problems with elevators.
nice and clean, pretty new wifi was very slow...
modern rooms breakfast room & choice of food
Good value! Clean, secure and comfortable room with large flat screen. No restaurant on the facility to serve a continental breakfast. No hotel signs anywhere to identify the hotel. Fortunately the gas station attendant next door knew it.
The shjower in the bedroom!!
Originality of the room, access with car, private car parking Suggested improvement: glasses in minibar and in bathroom, more accessories in bathroom (kleenex, showercap)
Flat screen t.v. Not enough toilet paper and no access to it after hours, hard to reach location, no signs, no food to buy around the area
Modern furniture. No wireless internet.
parking outside the room we spent 2 hours trying to find the hotel, it had no sign out side what so ever
Very nice hotel with modern design. Small room but everything was designed perfectlly. I like the automation (lights etc). It had coffe maker in the room (with charge), microwave oven, VCR, Private parking outside the room. Good price for the room. A/C had a problem and room was cold. The receptionist had to close entire A/C. Shower shouldn't have, transparent glass. In case you travel with a non close person (wife girlfriend) there is a problem. The doors should open automatically without having to get outside the car and rign the bell. I was told to pay in advance during check in.
it was a very good experience to stay in this hotel we had a very good time everything was good
Underground parking, free WiFi internet, free shuttle (and a good punctual service) to Ciampino train station (shuttle takes 15-20min) - frequent trains from the station to Rome Termini (every 10-15 min). The hotel has also hd tv internet (keybord in your room), multi-language tv. Good breakfeast. It is a modern hotel and it is very clean. No negatives.
The friendlyness of the staff. The breakfast is ok but is too oriented to sweets. Instead it would be good if there are scramble eggs, bacon, ham, sausages and so forth. The available dishes on restaurant menu are too oriented to pasta and the selections are simply too few. The cooking was not good at all neither the prices. The interior of the restaurant is too sterile.
I liked the staff and the atmosphere of the Hotel... The lack of ample recreational facility... I believe that guests should have some sort of recreation within the hotel premises as the hotel is quite a distance from city center. A pool table or social lounge where games are available would be nice.
The room was modern, bathroom fixtures all new and very roomie. It had internet wi/fi with no extra cost and it worked. All through Europe we found old hotels, cramped and if they did have wi/fi it was on and off. A pleasure to stay here. It was challenging getting downtown to Rome and back on the trains. The trains had little information about where to go and when to get off.
brand new hotel, clean & comfort rooms, underground garage with direct access to rooms by lift, free wifi, swimming pool, next to highway (if you have a car this hotel is great and offers direct access to rome and the coastal area). I found the airconditioning quite noisy for a brand new hotel besides that there is nothing negative I can tell about this hotel
The hotel if you have a car is perfect. It is new, and you can go by car to a metro station(15 min away). The price for this hotel is too low if you compare with other hotel inside rome you have to pay double at least. So it is better to stay outside if you have a car (only). The breackfast.
The behavior at the reception was awesome. I like the guy's attitude towards the customer. I also liked the cleanliness and the atmosphere. I did not like my room. The room was too small, and fully stuffed with furniture. Had the planning of furniture been better, the room appeared to be little bigger. The quality of the pillow and the mattress was poor too.
The friendeliness of the staff was outstandingly warm and could not do enough for you.
equipments of the hotel nothing
The hotel is brand new (2010 talking), cool and nice to sleep in. Easy to get to, and there rooms are good. The WiFi service is not handling data very well, bad coverage of the rooms, so my internet connection was slow.
Nice small town, within walking distance to shops, restuarants, catholic church and the Pope's summer residence (June, July, August) where he blesses the audience on Sunday at 12noon in 7 different languages. Rooms are small but clean.
very nice and quiet location - historical city and almost no cars on the street. Very friendly and professional team. Hotel owned by the family experienced in hotel business. Very clean, fantastic lake view from the room. Free WIFI. No problems at all !!! Very good restaurant in the same building.
Excellent location, terrific air conditioning, and view of the lake
A lovely location with fabulous views and in centre of pretty,tiny town.Very neat hotel. Good breakfast. Host was very helpful.Proximity to Rome by train was brilliant. Little room for our suitcases in the room we had.On arrival, the young man at the desk was helpful but had very little English - made asking for directions a bit difficult.
stunning views, good clean rooms parking difficult
Very confortable hotel in a small but lively village with good transport connections.
Good and clean hotel near Rome. Beautiful view of the Castel Gandolfo lake. Easy access to Rome dowtown. There is a train station near the hotel but is better if you have a car but parking is a little difficult because places are on the street and not in great quantity. parking is not easy
views from terrace it was quite noisy
Location Fantastic, very central...
An exceptional view, great old villa in the hills outside of Rome. Exceptional value for money. Not perfect if you're visiting Rome and want to see the main tourist attractions though: it's very far out of the city.
A very grand building. There were very few guests there. Rooms were pleasant. Pool much smaller then picture indicates Restaurant was expensive and service quirky, all the courses arrived together. Howling dogs from nearby kennels and inadequate air conditioning with no controls made for a restless night.
The hotel is handy for the train station in Frascati..(15mins walk downhill but 25 mins uphill) Maybe I was just unlucky but my single room was very small and not very clean
The Hotel Rooms, ( not bedroom ), quiet and surroundings, Could be a great Hotel but have missed opportunities and lost direction somewhere. Staff, Food & Drink, Pricing - E.G. Charging for Carafe of water clearer filled from Tap, Bedroom, Smallest tv ever, Sewerage Smells from Bathroom and Charging Guest for use of of Pool & Sauna. Not made clear how far out of town this hotel actually is.Very few guest there and made to feel as if we were an inconvenience. In complete contrast the Hotel we went to in Roma we were made to feel we were the only guests in the hotel.
amazing location and building. Small rooms
Near Roma Ciampino Airport. Staff was unfriendly
Great view over Rome Don't stay here if you want a 4 star hotel - its more 3 star! If that. No staff, you have to ask for someone to come to the bar, not that you would want to drink in their bar! The wind whistled in through the windon when closed and to top it off there was no hot water in the morning. The staff didn't care and I had to really complain before they would do anything about refunding part of what we had paid. I would rather have had a show than a refund but the attitude of the staff wasn't good. Oh and we chose this hotel to be not too far from Champino Airport, it still took an hour in the morning traffic.
attractive location, food good. The waiters were friendly and helpful. Reception mixed. some very helpful others more offhand Conferences took over the hotel at the expense of individual travellers. eg.the only bar was used for conference events, as was the outside terrace
Everything is perfect ! Progress after progress !
location - spectactular - and close to where I needed to work
the building was beautiful..........great history.........the views and grounds amazing hard to find in the dark, need very clear directions
Very good service at bar and at dinner on second night of stay. Delightful situation and grounds. Fake flowers. No dinner or food available on arrival at 8.30pm due to an event
the courtesy bus provided there were 2 weddings on at the hotel, we felt like we were in the way and our booking was secondary. when we arrived we asked about the eating in the restaurant, but this seemed like an inconvenience the reception said they couldnt book for us, but there was noone around to help with our booking, we ended up eating in town!
It is an absolutely fantastic place!
Very nice hotel, easy access to Rome, would stay again. Perfect for a Rome wedding
I loved it Nothing I loved it
Beautiful setting; very courtous staff; good cousine and very relaxing They still charge WIFI access - 20 EUR per day
Beautiful facilities, views and people. Internet access is very expensive.
Broken toilet seat in room
The quiet...it was way away from everything, and the view. It was very difficult to find, and to get back and forth. The shuttle ran hourly, but made an evening in Rome very difficult to arrange.
Food was excellent Difficult to find by car
luxory and near Rome ande Ciampino The big appartment was at top floor with a low roof... It bekame dark and smaller that it really is....
The ladies on reception were excellent The television in the room was very poor, the main channels did not work (rai 2)
It was everything I had hoped for and more. Beautiful views, service, grounds, and room. All above my expectations
Lovely swimming pool with beautiful views. Large room with very large well equiped bathroom. We were able to have a family room with balcony There was no restaurant so we had to go out to eat. There was no sitting area/lounge inside the hotel to have a drink and read etc.
Clean, friendly staff, everything worked in the room, and it was very quiet at night. Lovely grounds and nice pool. Second visit here and will return. No complaints. Basic items for breakfast, but all was good and they would bring more if you asked.
Breathtaking landscape, quiet area, the garden of the estate is very spacious and well groomed, nice pool, helpful staff. Very basic facilities. Althugh rating itself as a 4* hotel it is in fact more of a lodge (agritourismo), nice and clean but not very pampering. The room was quite small with very few ameneties. There is no one on duty after 10 p.m. and no way to get a hot drink, let alone food.
Nice hotel,lovely setting a car is essential
Exceptional staff, unbelievably beautiful location Not that easy to get into Roma, but worth it for the peace and quiet
The hotel was very friendly and well run.
Small, quiet location, very friendly service. Also good views and excellent value for money. No restaurant - but not really a problem - plenty close by. Wide variation in size of rooms.
Excellent location if you have an early flight leaving from Ciampino Airport. Except for the airport proximity, there is no other reason for me to choose this hotel.
ease of access back to Ciampino airport
Bar staff were helpful. restaurant staff were poorly organised.
In the middle pf nowhere
the restaurant wa very good. staff were friendly and the food excellent. the fish was great and the pizza looked sooooo good. internet access in lobby was a plus also. the hotel has a shuttle bus to the airport which is so handy. the shower area was grubby looking and the walls are thin.
Very good Restaurant
The hotel was close to the airport, but not walking distance. Some of the staff were very rude. The beds were very hard and you cannot walk to the airport like we were told.
It's an okay place to spend a short night if you have an early morning flight. There is a shuttle to the airport for a small fee. The dining room was excellent. The beds were just awful and the walls are paper thin.
It is near the airport Good breakfast Staff were not too friendly
I liked the fact that they were happy to move us to a room with a bath when we found that the room we were allocated only had a shower and I had emailed them to confirm that there was a bath in the bathroom to which they replied affirmatively. The smaller room at the front was very hot and noisy (1 night of our 4 was in here)
Attitude of the staff and general good warm atmosphere No
Very nice rooms in a quaint Italian town. Very large rooms with a wonderful breakfast selection. Staff spoke little English. Location is a little inconvenient from attractions in Rome. Transporation to and from Hotel can be difficult at times. If you miss the last train in evening then it is very expensive to take a taxi back to hotel.
Made to feel very welcome, genuinely warm staff, helpful, generous and courteous to their guests. Good adjacent restaurant. All round professional service. I liked my room, it was simple, modern and pretty. There was nothing to not like except that i wasn't driving and I had to get access to Frascati train station by taxi everytime i needed to go to rome. Bus service is poor.
Proximity to the airport Restaurant - poor choice of food in the menu, very small portions, service in restaurant was below average.
Smart looking hotel with good quality room Location felt a bit like being on an industrial estate
Very kind staff and clean room
decor7 ambiance of hotel quiet
Nice comfortable rooms with air conditioning, friendly staff. No swimming pool, restaurant closed on sunday, far away from nearest city.
Desk staff helped to obtain food and driver no resturaunt near by and the one on site was closed
Hotel was comfortable and staff were nice enough. The Location of the hotel was out of town by the motorway, no way to walk safely into town, only stay if you intend to drive.
Very run-down. Marked walls, torn wallpaper. Air-con not working properly. Staff slow and unhelpful. Restaurant staff no better - dropped our drinks and left floor wet. Hotel in the middle of nowhere. Regret not picking a hotel closer to the airport for convienience - even if a little more expensive.
good facilities (internet, sky tv) for the price. Room is clean. Room quality is not appropriate for a 4 star hotel.
Politeness of the staff.